Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

I stopped in from out of town with broken glasses after accidentally stepping on them. Sara was…read moreexceptional. Though we could not fix my expensive Silhouette frames due to the risk of making them worse, Sara brought them to the back to try and also checked to see if they had an extra temple they could replace it with. Being an out of towner I was not sure what to expect and I can tell you that the service was exceptional, friendly and professional. We had the frames wearable until I was able to get back home to order the new temple. If I was in Boulder long enough, they would have done it for me there, but this happened on my last day in Boulder before heading into the mountains.

I visited this place several times for eye exams and issues with my glasses, and I was generally…read morehappy with the service. However, I received an invoice last year that charged me for a contact lens fitting, which was expensive and had not been performed. When I called to discuss the charge, I was told it was standard practice, even if the service wasn't actually provided. I was upset and explained that I would not pay for services not rendered, to which the person on the phone responded that I was welcome to do so. Today, a year later, I returned for a different issue, hoping to move past the previous overcharging incident. However, I was informed that they would no longer do business with me, putting me in another outrageously frustrating situation. This seems to be the practice at this establishment. I would recommend double-checking your invoices if you decide to use their services. As I stood on the street, I had to remind myself of what had just happened: they tried to cheat me out of my money, and when I refused to accept their tactics and returned, they said they would not do business with me. I have never been treated like this anywhere in my life!

Pete at Fredric Ian Eyewear is knowledgeable, kind and very helpful. I can't recommend this…read morebusiness enough. I'm so glad I found it and will never go anywhere else. It's also great to find a small business instead of a huge corporation. You should go here--you'll be glad you did!

When I was informed I would need glasses, I panicked. How in the name of Frank do I pick frames?…read moreRefusing help, I started trying on frames. After two hours of searching for the perfect one, I left the store defeated and confused. The next day, Dr. Carr called me and asked me to come in. There she stood with.....THE PERFECT FRAMES. this business is very respectful and mindful of Covid, friendly, professional, and gave me an eye exam that others simply couldn't do. YES DUDE. Yes.

I stopped by Sportique after my expensive frames got a little smushed during an "event." Taylor…read morespent a good amount of time carefully getting them back into shape, and he and the rest of the staff were incredibly friendly throughout the whole process. They took great care of me and, to my surprise, didn't charge me for the adjustment. It was a genuinely generous experience, and I'll absolutely be coming back when it's time for my next pair of glasses.

Serendipity! Visiting from across the country, an eyeglass emergency: broken boutique custom metal…read moreframes days before a wedding! Sportique expertly repaired my eyeglasses in minutes. Plus they have an outstanding collection of frames and sunglasses and we found a perfect pair of polarized sunglasses for my husband who was in need. This family-owned independent shop is also committed to repairing and recycling frames whenever possible. What a gem!

We just moved here and I had two pairs of Rx glasses in need of adjustment and no eye care provider…read moreto help. I walked in during lunchtime and Mike was very accommodating and was able to adjust both my glasses pretty significantly for the perfect fit. He went way beyond a quick tweak make it work and made sure that they both fit excellently before walking away. Much appreciated!

I ordered and paid for a pair of glasses on July eighth. On July 15th I attempted to call the store…read moreto see if my glasses had come in. There was no answer. I tried several more times to reach the store by phone and there was never an answer. Towards the end of the day I contacted another LensCrafters and explained that I couldn't reach anyone at the Boulder location. A very nice person there said they would reach out to the Boulder store and have them get in touch with me. I never heard anything back. On July 16th I attempted to contact the store and had the same results. No answer. I asked others to call the store and see if they could get any answers with the same result. On July 17th I received a text message saying my glasses were in. We arrived at the location and Christian began to help us. I told him I was concerned that their phones may not be working. He said they were fine. I explained that we had tried to contact the store and he explained that they were short staffed. I asked where one of their regular employees was and he said they were not with them any more. He explained it was LensCrafters choice to part ways with him. I was surprised that he shared that employees employment decision with me. I expressed my concern that customers could not reach the store by phone and suggested that they could call customers back when it was slower. He quickly dismissed that and said we don't have time. I asked if I could speak to the Regional Manager (Jessica) and he said that I would not be able to. I asked if he could give her my contact information so she could call me and he said he would not do that. I explained that his corporate owners (Essilor Luxottica) would not be pleased with his handling of customer concerns. He said he doesn't work for them. I then asked for and received a refund. He threw the glasses case into the trash. This was among the worst examples of customer service that I have ever witnessed or experienced. We went to Warby Parker, purchased two pairs of glasses and had fantastic customer service. The difference between the two businesses was night and day. I hope that this is isolated at LensCrafters and that Christian was perhaps just simply having a bad week. If you want a pleasant, friendly and fun experience go to Warby Parker. It's a short walk from this LensCrafters. If you want a frustratingly rude experience LensCrafters Boulder will give you that.

Needed an emergency pair of contacts that we weren't able to get anywhere and Mishal was the only…read moreperson who not only tried but came through and helped! Couldn't be more thankful, being a long way from California and having no options! Thank you again.

I am so grateful to Pearle Vision and their amazing staff. I traveled to Boulder and when I…read morearrived, I realized my contacts (dailies) were missing and my sight is very poor without them. The staff was so supportive and wonderful. I called and they said they could help. As soon as I arrived at the store they found samples of contacts that fit my prescription. It absolutely made my trip. Thank you Pearle Vision!

dr steinberg is the absolute best. I've been going to him for almost ten years! He cares and puts…read morein effort to understand his patients and has made a big difference in my eye care experience. 100% recommend

I had a great experience here getting glasses ordered for my 6 month old. They staff is very…read moreknowledgeable and does things right the first time. Barbara was very patient and understanding as I tried different frames on my baby and choose the right color for him. They took their time helping me get exactly what I wanted. She made everything easy, and helped expedite the order so my son could wear his new glasses as soon as possible!