I bought glasses that looked great but after 2 weeks of wearing, I still couldn't focus well with…read morethem. I returned and got a full refund over $600.

Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

Walking down mall when my glasses decided to break on me! Thankfully Envision Boulder was right…read moredown the block. We hopped in no appointment and Emma gratefully took the time and helped us get them repaired!! We couldn't be more grateful. Please check this place out!!

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

You've got a special employee in Ms Sarah. She was helpful and patient as I sat for probably a half…read morehour dealing with my insurance company on the phone. Sarah maintained a cheerful, helpful and attentive manner.

Very pleased with my experience at Aspen Eyewear. Professional. Friendly. Love the glasses.read more

When I was informed I would need glasses, I panicked. How in the name of Frank do I pick frames?…read moreRefusing help, I started trying on frames. After two hours of searching for the perfect one, I left the store defeated and confused. The next day, Dr. Carr called me and asked me to come in. There she stood with.....THE PERFECT FRAMES. this business is very respectful and mindful of Covid, friendly, professional, and gave me an eye exam that others simply couldn't do. YES DUDE. Yes.

We have been clients of Dr. Carr's for years and she is always wonderful--warm, professional and…read moreknowledgeable. Her exams are thorough and efficient and she always notes changes she is seeing from our previous visits. My husband transitioned to progressives and she made it a seamless and easy process. We love picking out frames in her store! Everyone is so helpful and the selection is excellent!

They remembered the work they did the last time I was in and were ready to save me money on frames…read more They're the best and always a pleasure to work with.

Incredibly friendly and a great experience. The eyeglass repair was quick and incredibly high…read morequality!

This is the best LensCrafters that I've personally ever been to. From picking out a frame to…read moreadjusting the glasses the associates were stellar. There's a huge selection of cute glasses. I picked out my perfect pair with the help of the associate. The end product was perfect. This is the best of the best when it comes to getting glasses.

I dropped my eyeglasses while hiking on a trail. Found them much later quite busted up…read more Immediately went to LensCrafters in Boulder. Mike was very patient in straightening the frame and putting the lens back in. Definitely made my day with this fix.

Needed an emergency pair of contacts that we weren't able to get anywhere and Mishal was the only…read moreperson who not only tried but came through and helped! Couldn't be more thankful, being a long way from California and having no options! Thank you again.

I am so grateful to Pearle Vision and their amazing staff. I traveled to Boulder and when I…read morearrived, I realized my contacts (dailies) were missing and my sight is very poor without them. The staff was so supportive and wonderful. I called and they said they could help. As soon as I arrived at the store they found samples of contacts that fit my prescription. It absolutely made my trip. Thank you Pearle Vision!

dr steinberg is the absolute best. I've been going to him for almost ten years! He cares and puts…read morein effort to understand his patients and has made a big difference in my eye care experience. 100% recommend

I had a great experience here getting glasses ordered for my 6 month old. They staff is very…read moreknowledgeable and does things right the first time. Barbara was very patient and understanding as I tried different frames on my baby and choose the right color for him. They took their time helping me get exactly what I wanted. She made everything easy, and helped expedite the order so my son could wear his new glasses as soon as possible!

Super impressed by this local optical office. With new insurance I made my way to this business in…read moresearch of filling my contact prescription. Not only were they happy to give me what they had in stock (while placing an order to fill the rest that I wanted), but they also gave me a few samples of different lense cleansers to try as well as spare contact cases. The office/showroom was very neat and clean. Not to mention several wall displays of glasses. It was hoppin' place when I arrived. I appreciated that the nice gal at the front desk (she had luscious long braids) never made me feel rushed or unimportant - stellar customer service skills if you ask me. There is a Keurig to make yourself some coffee to enjoy there or on the go. I am also pleased to announce that the rest of my lense order arrived within just a few days and I received a nice phone call to let me know they had arrived. With a busy work schedule I was elated to confirm that my partner would be able to pick the rest of the order up on my behalf. I definitely recommend this place for your contact needs.

Beware of this place. I went to get an eye exam and the "assistant" who did most of the important…read moremeasurements had been at this location for the first time. Some of the equipment did not work and was dusty. Chairs duck taped. Terrible! I did not have the feeling that I could trust the results. The last part of the exam was conducted by Dr. Cushing and was ok I guess, but he worked with the numbers that his assistant evaluated.