Worst customer service ever. Bought two pair of glasses and received them roughly 2 weeks ago. One…read moreof the glasses gives me double vision unless I strain to focus. Went in to see what they can do about it, waited over half an hour and then was informed that they can't see me any time soon because they have to prioritize customers that just received an exam. I have to make a special trip so asked if I can make an appointment, no, just have to come in and hope they have time. I spent almost $700 on these glasses. I

Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

I stopped in from out of town with broken glasses after accidentally stepping on them. Sara was…read moreexceptional. Though we could not fix my expensive Silhouette frames due to the risk of making them worse, Sara brought them to the back to try and also checked to see if they had an extra temple they could replace it with. Being an out of towner I was not sure what to expect and I can tell you that the service was exceptional, friendly and professional. We had the frames wearable until I was able to get back home to order the new temple. If I was in Boulder long enough, they would have done it for me there, but this happened on my last day in Boulder before heading into the mountains.

I visited this place several times for eye exams and issues with my glasses, and I was generally…read morehappy with the service. However, I received an invoice last year that charged me for a contact lens fitting, which was expensive and had not been performed. When I called to discuss the charge, I was told it was standard practice, even if the service wasn't actually provided. I was upset and explained that I would not pay for services not rendered, to which the person on the phone responded that I was welcome to do so. Today, a year later, I returned for a different issue, hoping to move past the previous overcharging incident. However, I was informed that they would no longer do business with me, putting me in another outrageously frustrating situation. This seems to be the practice at this establishment. I would recommend double-checking your invoices if you decide to use their services. As I stood on the street, I had to remind myself of what had just happened: they tried to cheat me out of my money, and when I refused to accept their tactics and returned, they said they would not do business with me. I have never been treated like this anywhere in my life!

I've been coming here for years for my sporting needs. First for polarized sun glasses for…read moreflyfishing/adventuring, then for my first pair of Zeal goggles. Last week I dropped in with my goggles as I'd had some issues with the lenses over this past winter. To be honest I hadn't done the best job keeping them safe while commuting to/from the mountain so the lenses had started to pop out every now and then. Apparently my #1 ski buddy did too good of a job popping the lenses back in at the end of last season as the staffers couldn't find a single thing wrong with them. Thankfully I had dropped in because Zeal was running 50% off of many awesome goggles. The staff shared which was their fave (of the sale goggles), I snagged a pair that caught my eye and the trying on began. I settled on a pair with a flashy purple band and sashayed on up to the register. It must have been my lucky day as the goggles also came with an alternate lens. I was thankful to be told the options along with what each alternate lens would best be used for. I settled on a pair for those snowy low visibility days. Score! Took my new goggles out for a spin the following day and am happy to report that they certainly delivered (and I looked pretty cool too)!

The best brand for sporty sunglasses and ski goggles! The sunglasses I have from here for hiking…read moreand outdoor activities are top notch quality and are so comfortable. I wear them all the time for good eye protection outdoors. The sunglasses do a good job of not muting or changing colors too much outdoors and the polarization is good at looking at water. I love the ski goggles I got here as well! The lenses automatically change colors depending on the outdoor conditions and are amazing quality. My mom recently accidentally broke a really old pair from here and they replaced them for free with a new model because they don't sell the ones she had anymore. The service is awesome and I wouldn't buy sporty eyewear from anywhere else.

Pete at Fredric Ian Eyewear is knowledgeable, kind and very helpful. I can't recommend this…read morebusiness enough. I'm so glad I found it and will never go anywhere else. It's also great to find a small business instead of a huge corporation. You should go here--you'll be glad you did!

When I was informed I would need glasses, I panicked. How in the name of Frank do I pick frames?…read moreRefusing help, I started trying on frames. After two hours of searching for the perfect one, I left the store defeated and confused. The next day, Dr. Carr called me and asked me to come in. There she stood with.....THE PERFECT FRAMES. this business is very respectful and mindful of Covid, friendly, professional, and gave me an eye exam that others simply couldn't do. YES DUDE. Yes.

I stopped by Sportique after my expensive frames got a little smushed during an "event." Taylor…read morespent a good amount of time carefully getting them back into shape, and he and the rest of the staff were incredibly friendly throughout the whole process. They took great care of me and, to my surprise, didn't charge me for the adjustment. It was a genuinely generous experience, and I'll absolutely be coming back when it's time for my next pair of glasses.

Serendipity! Visiting from across the country, an eyeglass emergency: broken boutique custom metal…read moreframes days before a wedding! Sportique expertly repaired my eyeglasses in minutes. Plus they have an outstanding collection of frames and sunglasses and we found a perfect pair of polarized sunglasses for my husband who was in need. This family-owned independent shop is also committed to repairing and recycling frames whenever possible. What a gem!

Needed an emergency pair of contacts that we weren't able to get anywhere and Mishal was the only…read moreperson who not only tried but came through and helped! Couldn't be more thankful, being a long way from California and having no options! Thank you again.

I am so grateful to Pearle Vision and their amazing staff. I traveled to Boulder and when I…read morearrived, I realized my contacts (dailies) were missing and my sight is very poor without them. The staff was so supportive and wonderful. I called and they said they could help. As soon as I arrived at the store they found samples of contacts that fit my prescription. It absolutely made my trip. Thank you Pearle Vision!

dr steinberg is the absolute best. I've been going to him for almost ten years! He cares and puts…read morein effort to understand his patients and has made a big difference in my eye care experience. 100% recommend

I had a great experience here getting glasses ordered for my 6 month old. They staff is very…read moreknowledgeable and does things right the first time. Barbara was very patient and understanding as I tried different frames on my baby and choose the right color for him. They took their time helping me get exactly what I wanted. She made everything easy, and helped expedite the order so my son could wear his new glasses as soon as possible!

Super impressed by this local optical office. With new insurance I made my way to this business in…read moresearch of filling my contact prescription. Not only were they happy to give me what they had in stock (while placing an order to fill the rest that I wanted), but they also gave me a few samples of different lense cleansers to try as well as spare contact cases. The office/showroom was very neat and clean. Not to mention several wall displays of glasses. It was hoppin' place when I arrived. I appreciated that the nice gal at the front desk (she had luscious long braids) never made me feel rushed or unimportant - stellar customer service skills if you ask me. There is a Keurig to make yourself some coffee to enjoy there or on the go. I am also pleased to announce that the rest of my lense order arrived within just a few days and I received a nice phone call to let me know they had arrived. With a busy work schedule I was elated to confirm that my partner would be able to pick the rest of the order up on my behalf. I definitely recommend this place for your contact needs.

Beware of this place. I went to get an eye exam and the "assistant" who did most of the important…read moremeasurements had been at this location for the first time. Some of the equipment did not work and was dusty. Chairs duck taped. Terrible! I did not have the feeling that I could trust the results. The last part of the exam was conducted by Dr. Cushing and was ok I guess, but he worked with the numbers that his assistant evaluated.

Had a great visit with Dr. Katie today at the Pearl Street Target Optical…read more Dr went over all my concerns with me about my finicky contact lens situation and found the right fit for me.

I had a great experience getting an eye exam and new glasses today. Aside from the deals and…read morediscounts (with insurance the exam was $20 compared to $50 at Pearl Vision), the care from the staff was exceptional. Everyone got involved in deciding which frames looked best on me. Loads of relaxed conversation and TLC. Frame selection was extensive. I would highly recommend to all my friends.