I bought glasses that looked great but after 2 weeks of wearing, I still couldn't focus well with…read morethem. I returned and got a full refund over $600.

Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

You've got a special employee in Ms Sarah. She was helpful and patient as I sat for probably a half…read morehour dealing with my insurance company on the phone. Sarah maintained a cheerful, helpful and attentive manner.

Very pleased with my experience at Aspen Eyewear. Professional. Friendly. Love the glasses.read more

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

Totally scammed by Sunrise Vision/Colorado Eye Center…read more Totally got scammed by the doctor who insisted that I was medically eligible for contacts. She said it'd be covered by insurance. I insisted I didn't want contacts, I only wanted basic lensed glasses. Nothing special. She insisted on giving me a readers prescription -I am legally blind in my left eye. I will never use readers because I can't see with them. She insisted. I go to leave and she mentions the contacts, I ask her are there any extra costs. "Oh no, everything is covered" I insisted that I don't want to pay for any of this. I don't need them. Got a bill last month, I'm pissed. Beware of their underlying bullshit. I should've listened to my gut and told her to buzz off So beware, they will scam you with the comfortable insistence that it'll be all good and bill you for hidden fees

First appointment June 2023 - told them I wanted "the works - every eye exam". Bill was $316, but…read morefelt like it was worth it. In August, I needed a form signed that I had had an eye exam in the last 6 months. I brought the fillled-in form in to be signed and was told that the doctor wasn't in but would be in the next day and I should come back in 2 days and pick up the signed form. So I came back in 2 days and they had lost the form. But I was prepared with another form filled out except for the signature of the eye doctor. Alas, that doctor wasn't in and ... oopsie ... they said I needed ANOTHER eye exam $$$ (despite having the "works" done a couple of months ago) and then the eye doctor might sign the paper on Friday and then they'd maybe email it to me. Good grief. So I won't be back - had much better exams and service at LensCrafters.

First time experience and I couldn't be more pleased. I was able to book my appointment via phone,…read morewith appointments available almost immediately! I was also able to enter all my insurance information prior to my visit which made checking in run incredible smooth! All of the staff were inviting and friendly! I was able to do a full exam, with a comprehensive test, contact fitting and pay the bill within an hour. My reason for service was to get contact lenses which I left with a trial pair and they price matched the lowest price they could find and placed the order immediately! Highly recommend for those of us who need a little extra help to see this beautiful life we live!!!

Overall, a great experience. My daughter has seen several eye doctors over the years, and this team…read moreis by far the best. They took the time to clearly explain her vision in a way no one ever has before, which made a huge difference for both of us. Jens also went above and beyond to help us work through a rebate situation, and we couldn't have been happier with the outcome. He was kind, attentive, and truly exceptional.

Super impressed by this local optical office. With new insurance I made my way to this business in…read moresearch of filling my contact prescription. Not only were they happy to give me what they had in stock (while placing an order to fill the rest that I wanted), but they also gave me a few samples of different lense cleansers to try as well as spare contact cases. The office/showroom was very neat and clean. Not to mention several wall displays of glasses. It was hoppin' place when I arrived. I appreciated that the nice gal at the front desk (she had luscious long braids) never made me feel rushed or unimportant - stellar customer service skills if you ask me. There is a Keurig to make yourself some coffee to enjoy there or on the go. I am also pleased to announce that the rest of my lense order arrived within just a few days and I received a nice phone call to let me know they had arrived. With a busy work schedule I was elated to confirm that my partner would be able to pick the rest of the order up on my behalf. I definitely recommend this place for your contact needs.

Beware of this place. I went to get an eye exam and the "assistant" who did most of the important…read moremeasurements had been at this location for the first time. Some of the equipment did not work and was dusty. Chairs duck taped. Terrible! I did not have the feeling that I could trust the results. The last part of the exam was conducted by Dr. Cushing and was ok I guess, but he worked with the numbers that his assistant evaluated.

When I was informed I would need glasses, I panicked. How in the name of Frank do I pick frames?…read moreRefusing help, I started trying on frames. After two hours of searching for the perfect one, I left the store defeated and confused. The next day, Dr. Carr called me and asked me to come in. There she stood with.....THE PERFECT FRAMES. this business is very respectful and mindful of Covid, friendly, professional, and gave me an eye exam that others simply couldn't do. YES DUDE. Yes.

We have been clients of Dr. Carr's for years and she is always wonderful--warm, professional and…read moreknowledgeable. Her exams are thorough and efficient and she always notes changes she is seeing from our previous visits. My husband transitioned to progressives and she made it a seamless and easy process. We love picking out frames in her store! Everyone is so helpful and the selection is excellent!

dr steinberg is the absolute best. I've been going to him for almost ten years! He cares and puts…read morein effort to understand his patients and has made a big difference in my eye care experience. 100% recommend

I had a great experience here getting glasses ordered for my 6 month old. They staff is very…read moreknowledgeable and does things right the first time. Barbara was very patient and understanding as I tried different frames on my baby and choose the right color for him. They took their time helping me get exactly what I wanted. She made everything easy, and helped expedite the order so my son could wear his new glasses as soon as possible!

Dr Bollenbacher is kind, patient, very thorough. My whole family has gone to him for years. We…read morestrongly recommend him for eye exams. If you need more specialized care for an issue, he will not hesitate to refer you to a specialist doc. I know I can trust his opinion if I ask him a question.

Dr. Judy Marrocco at Bollenbacher & Associates/Aspen Eyewear is a saint. I have nystagmus, which is…read morecharacterized by rapid, involuntary eye movement which gets worse when I try to force my eyes to focus straight ahead on something, like, say, the eye chart at the ophthalmologist's office! Because of this, I went more than twenty years of my life with a less-than-ideal glasses/contact lens prescription for my myopia and astigmatism. Every optometrist and ophthalmologist was always just like, "Well, I can't get your eyes to focus long enough to read this eye chart, so just keep the same prescription you've had since you were in kindergarten, I guess." It was so frustrating. Last year, I found Dr. Marrocco, who describes herself as the doctor you go to when none of the other doctors can help you. This is spot on! During my eye exam, she was calm, patient, and reassuring, which is really important for patients with nystagmus because the eyes tend to shake faster when the patient is stressed. She is warm, caring, and takes her time to ensure you'll get the most accurate prescription. Since I was born with nystagmus, astigmatism, and severe myopia (we're talking -12.5 in one eye and -14.5 in the other), I have met a LOT of eye doctors in my life, and I can say with complete confidence that Dr. Marrocco is the very best doctor if, like me, you're terrible at eye exams and dread them more than the dentist.