Pete at Fredric Ian Eyewear is knowledgeable, kind and very helpful. I can't recommend this…read morebusiness enough. I'm so glad I found it and will never go anywhere else. It's also great to find a small business instead of a huge corporation. You should go here--you'll be glad you did!

When I was informed I would need glasses, I panicked. How in the name of Frank do I pick frames?…read moreRefusing help, I started trying on frames. After two hours of searching for the perfect one, I left the store defeated and confused. The next day, Dr. Carr called me and asked me to come in. There she stood with.....THE PERFECT FRAMES. this business is very respectful and mindful of Covid, friendly, professional, and gave me an eye exam that others simply couldn't do. YES DUDE. Yes.

We just moved here and I had two pairs of Rx glasses in need of adjustment and no eye care provider…read moreto help. I walked in during lunchtime and Mike was very accommodating and was able to adjust both my glasses pretty significantly for the perfect fit. He went way beyond a quick tweak make it work and made sure that they both fit excellently before walking away. Much appreciated!

I ordered and paid for a pair of glasses on July eighth. On July 15th I attempted to call the store…read moreto see if my glasses had come in. There was no answer. I tried several more times to reach the store by phone and there was never an answer. Towards the end of the day I contacted another LensCrafters and explained that I couldn't reach anyone at the Boulder location. A very nice person there said they would reach out to the Boulder store and have them get in touch with me. I never heard anything back. On July 16th I attempted to contact the store and had the same results. No answer. I asked others to call the store and see if they could get any answers with the same result. On July 17th I received a text message saying my glasses were in. We arrived at the location and Christian began to help us. I told him I was concerned that their phones may not be working. He said they were fine. I explained that we had tried to contact the store and he explained that they were short staffed. I asked where one of their regular employees was and he said they were not with them any more. He explained it was LensCrafters choice to part ways with him. I was surprised that he shared that employees employment decision with me. I expressed my concern that customers could not reach the store by phone and suggested that they could call customers back when it was slower. He quickly dismissed that and said we don't have time. I asked if I could speak to the Regional Manager (Jessica) and he said that I would not be able to. I asked if he could give her my contact information so she could call me and he said he would not do that. I explained that his corporate owners (Essilor Luxottica) would not be pleased with his handling of customer concerns. He said he doesn't work for them. I then asked for and received a refund. He threw the glasses case into the trash. This was among the worst examples of customer service that I have ever witnessed or experienced. We went to Warby Parker, purchased two pairs of glasses and had fantastic customer service. The difference between the two businesses was night and day. I hope that this is isolated at LensCrafters and that Christian was perhaps just simply having a bad week. If you want a pleasant, friendly and fun experience go to Warby Parker. It's a short walk from this LensCrafters. If you want a frustratingly rude experience LensCrafters Boulder will give you that.

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

I stopped in with an eye glass emergency and Rebecca was able to provide me with kind and…read moreprofessional assistance.

Doctor here is great and always does a great job. The front desk however is extremely…read moreunprofessional and made it incredibly frustrating.

Adding my name to the hat of excellent experiences. They call themselves the Eye Doctors of…read moreLouisville, and in my experience, they've earned the name. While there may be other providers in town, this team sets the standard for care, clarity, and community connection. Tucked away on Hecla, the Harris docs are youthful, highly competent, and experienced professionals who are enthusiastic about eye care. And they don't miss a beat. It is a breath of fresh air coming from being treated like a number, as a case study for a clumsy intern, or from a jaded doc who barely says a word to educate you, or with whom you must ask 20-questions, before sending you out the door with a big bill. They are collaborative, straightforward, and want you to know what's going on with your eyes, what they will be monitoring, and how your family history may affect you. No surprises. Their bedside is excellent. Additionally, they have paired up with excellent craftsman-opticians to hand-cut, assemble, and adjust your eyewear to custom fit you via their in-house lab. Seth took care of me. He is a master optician and a consummate yet down-to-earth professional who knows his trade. So, you can say goodbye to cheap eyeglasses arriving surreptitiously on your doorstep from the internet. They might do for backups -- but once you've worn eyewear crafted here by these folks, you won't want to go back. I discovered that they do a lot of local outreach and are in touch with both the needs and resources of the community. I hit a rough patch, and they were willing to work with me to restore my vision. You simply can't find that level of care and compassion at a corporate chain like Costco or Pearl Vision, where you're treated as just another customer. Nor at high-turnover practices where providers constantly change or the focus is on volume over care (such as I found at Boulder Eye Surgeons). If you ask me, this level of care and attention is what's needed to balance our backwards healthcare system that treats eyes as luxury organs (and teeth as luxury bones). All that is left to say is that this office and all its staff are quality, hardworking folks who care about doing a good job and genuinely appreciate the people and community they serve. They do not skimp on patient care and satisfaction, no matter your condition. If you have ever felt like just a number or in the dark about what's going on with your vision, then "look" no further than Eye Doctors of Louisville. They work hard because they know you do, too.

Can't say enough good things about this place. Dr. Alisha Goshinska Harris makes me feel heard,…read moretakes her time, and explains things very well. Honestly, one of the best providers ever!!

Worst customer service ever. Bought two pair of glasses and received them roughly 2 weeks ago. One…read moreof the glasses gives me double vision unless I strain to focus. Went in to see what they can do about it, waited over half an hour and then was informed that they can't see me any time soon because they have to prioritize customers that just received an exam. I have to make a special trip so asked if I can make an appointment, no, just have to come in and hope they have time. I spent almost $700 on these glasses. I

Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

Needed an emergency pair of contacts that we weren't able to get anywhere and Mishal was the only…read moreperson who not only tried but came through and helped! Couldn't be more thankful, being a long way from California and having no options! Thank you again.

I am so grateful to Pearle Vision and their amazing staff. I traveled to Boulder and when I…read morearrived, I realized my contacts (dailies) were missing and my sight is very poor without them. The staff was so supportive and wonderful. I called and they said they could help. As soon as I arrived at the store they found samples of contacts that fit my prescription. It absolutely made my trip. Thank you Pearle Vision!

Front Range Eye Health Center is SPECTACULAR!…read more Coming from a glasses girlie who has been repping four-eyes since 3rd grade, I've seen my fair share of docs. At this facility alone, I've seen three different Opthamologists. Every single one has been brilliantly versed in their eye care knowledge. We've had very thorough examinations and my countless questions have always been answered with kindness and a detailed explanation. The front office and glassware staff are equally as great at their roles! We've never had an issue getting an appointment -- even an emergency appointment. My husband and I agree, it's always one of the most enjoyable doctor visits!

The doctor that I saw was so friendly and helpful. *BUT* - I've had nothing but hassles since…read more Have been trying to get answers from the front desk for 3 weeks about my RX and which pair is which. I've asked if they're able to compare my current glasses to the new RX to see if I truly need to spend the hundreds of dollars for two new pairs. The person who answers emails - their Lead Patient Coordinator - only answers with "please see attached" and has yet to reply or give any info re: my actual questions, she just keeps sending the RX sheet. I'm not an ophthalmologist, clearly, and don't know how to read those prescriptions and so am kind of stuck. I had a great exam but am not able to move forward to get the glasses that I need - so a total waste of both time and money to go to this practice.