They nurses are nice, but the doctor is an absolute rude person. Told me to do homework and said it…read morewas funny I couldn't see while my eyes our dilated

Very, very disappointed in this place. Had cataract surgery there at the recommendation of my…read moreoptometrist. Getting pre-op appointments were also challenging. Though the results were OK, I had an assortment of issues with office staff and my doctor because of allergies to meds the standard anesthesia used. After care is non-existent. They sent me to my optometrist. Recently, when I had acute eye pain, I could not get an appointment - how can they not have emergency availability? They referred me to their on-call physicians, Boulder Eye Surgeons, which I highly recommend!

Worst customer service ever. Bought two pair of glasses and received them roughly 2 weeks ago. One…read moreof the glasses gives me double vision unless I strain to focus. Went in to see what they can do about it, waited over half an hour and then was informed that they can't see me any time soon because they have to prioritize customers that just received an exam. I have to make a special trip so asked if I can make an appointment, no, just have to come in and hope they have time. I spent almost $700 on these glasses. I

Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

Super impressed by this local optical office. With new insurance I made my way to this business in…read moresearch of filling my contact prescription. Not only were they happy to give me what they had in stock (while placing an order to fill the rest that I wanted), but they also gave me a few samples of different lense cleansers to try as well as spare contact cases. The office/showroom was very neat and clean. Not to mention several wall displays of glasses. It was hoppin' place when I arrived. I appreciated that the nice gal at the front desk (she had luscious long braids) never made me feel rushed or unimportant - stellar customer service skills if you ask me. There is a Keurig to make yourself some coffee to enjoy there or on the go. I am also pleased to announce that the rest of my lense order arrived within just a few days and I received a nice phone call to let me know they had arrived. With a busy work schedule I was elated to confirm that my partner would be able to pick the rest of the order up on my behalf. I definitely recommend this place for your contact needs.

Beware of this place. I went to get an eye exam and the "assistant" who did most of the important…read moremeasurements had been at this location for the first time. Some of the equipment did not work and was dusty. Chairs duck taped. Terrible! I did not have the feeling that I could trust the results. The last part of the exam was conducted by Dr. Cushing and was ok I guess, but he worked with the numbers that his assistant evaluated.

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

I went to Dr. Tripp to have cataract surgery. At first he told me to do both eyes, one week apart…read more Then my retinal specialist told me that I should just do one first and see how it goes. Good thing Ilistened to her, because now I have retinal detachment in the left eye that he performed the cataract surgery on. I wanted to trust a health care professional and wish I hadn't.

I've been seeing Dr. Tripp for years now for my nearsightedness. He and his staff are very…read moreprofessional and friendly. I've worn glasses and contacts since the fourth grade, but Dr. Tripp performed my LASIK just last Thursday. His calm demeanor, understanding, and humor helped make the experience as comfortable and worry-free as it could have been. I highly recommend hus practice!

Dr Keller provided the best care for me for over 2 decades. Before my LASIK I consulted 2 other…read morepractices who said they would perform the surgery 6 weeks after I stopped wearing contact lenses. Dr Keller made me wait much longer. After 6 weeks my vision changed from -4.5 to -9.0. If I'd chosen a different doctor, my result would have been disastrous. He is thorough, knowledgeable, professional.

My husband and I began seeing Dr Keller several years ago when my husband was diagnosed with…read moremacular degeneration and glaucoma. We feel confident that Dr Keller takes very good care if both of us. He did both of our cataract surgeries, and recently removed scar tissue I'd developed after my cataract surgery. I was nervous when my site had worsened. Dr Keller looked at my eyes and within seconds said, 'Easy fix.' I loved that. He's the gold standard.

My son and I went to an appointment on 8/28/24 at the Longmont location. Camellia's behavior was…read moreextremely unprofessional and disrespectful. She made me feel incompetent because English is my second language and she interrupted the translator many times, she created an environment where I felt belittled and unsupportive. Her aggressive actions during the exam made me feel unsafe and uncomfortable. Such behavior shows a lack of empathy and sensitivity, which is very important in any healthcare setting. It's disheartening to encounter someone who makes patients feel miserable instead of valued and cared for. Everyone deserves to be treated with kindness and respect, especially in a vulnerable situation like this.

Losing vision in my eye as a result of this practice refusing service to me…read more Go somewhere else, they only care about money here.

They are a place you can receive various eye services. That's about all I can say about them. They…read moreare a volume-oriented establishment, you will receive adequate & respectful care, but they will not treat you like they know who you are. They do not encourage you to come back yearly to monitor. As a matter of fact, they don't treat anyone like they will be around for long. There is little to no guarantee you will even have the same care provider for more than 1-2 years, except certain doctors. I think that says everything you need to know. You should start here but not expect to stay long.

If I could leave zero stars I would. The billing practices of this company are atrocious. I was…read moreforced to pay 2700 dollars for a procedure because they did not think insurance would cover it, even after telling them my insurance would cover the procedure. I contacted my insurance after to get confirmation that they would cover the procedure, which they did, then I contacted the billing department of Boulder eye surgeons to get a refund. the billing department routes to a voicemail, no option to speak to a person. I left over 5 voicemails over 1 month and never received a call back. I called a different department and was finally transferred to billing where i was told a $2300 refund was due and should be in my account within 5 business days, it was not. it took another 3 weeks to just get ahold of another person where i was told my refund was effectively being held hostage because insurance had reclaimed costs from a different procedure 8 months prior and i was being asked to agree to have $400 aken out of my refund, which felt like a scam. when told this the number then decreased to $50, which i did not agree to and reported to my insurance provider as fraud. i finally got my refund, $50 less than it should have been, and was then sent a bill for $400, the amount they wanted to take out of my refund because insurance recouped their costs for an eye exam 8 months ago. i contacted my insurance to find out they recouped costs due to double payment. so my insurance paid for an exam twice and then got their money back for one of those false billings and now my eye Dr. is trying to get me to pay for that exam, which they already got paid for once by my insurance! I would never recommend this business to anyone, unless i hated them. which is unfortunate because the Dr. himself was actually quite good.

I stopped in from out of town with broken glasses after accidentally stepping on them. Sara was…read moreexceptional. Though we could not fix my expensive Silhouette frames due to the risk of making them worse, Sara brought them to the back to try and also checked to see if they had an extra temple they could replace it with. Being an out of towner I was not sure what to expect and I can tell you that the service was exceptional, friendly and professional. We had the frames wearable until I was able to get back home to order the new temple. If I was in Boulder long enough, they would have done it for me there, but this happened on my last day in Boulder before heading into the mountains.

I visited this place several times for eye exams and issues with my glasses, and I was generally…read morehappy with the service. However, I received an invoice last year that charged me for a contact lens fitting, which was expensive and had not been performed. When I called to discuss the charge, I was told it was standard practice, even if the service wasn't actually provided. I was upset and explained that I would not pay for services not rendered, to which the person on the phone responded that I was welcome to do so. Today, a year later, I returned for a different issue, hoping to move past the previous overcharging incident. However, I was informed that they would no longer do business with me, putting me in another outrageously frustrating situation. This seems to be the practice at this establishment. I would recommend double-checking your invoices if you decide to use their services. As I stood on the street, I had to remind myself of what had just happened: they tried to cheat me out of my money, and when I refused to accept their tactics and returned, they said they would not do business with me. I have never been treated like this anywhere in my life!