If I could provide a zero rating I would. How is it possible to forget a patient for an hour and a…read morehalf and proceed to state "well the folder wasn't in the door". The business has truly gone downhill and we have been loyal since 2002. we are leaving and truly an inexcusable failure of the business and employees.

'Can't wait to see if the customer service I had when making my appointment matches the medical…read moreservice! First of all, when I called, NO long phone message/tree!! My call was answered by an operator who directed my call to scheduling which was answered right away by the receptionist who was pleasant, quickly understood my situation and matched my needs, quickly took basic information to make my appointment and conveyed confidence being a part of Eagle Vision. (To me, all of the above is a real "plus" when making doctors appointments these days... I miss it) Hopefully, Eagle Vision will meet or exceed my expectations! I'll let you know if they do!

Front Range Eye Health Center is SPECTACULAR!…read more Coming from a glasses girlie who has been repping four-eyes since 3rd grade, I've seen my fair share of docs. At this facility alone, I've seen three different Opthamologists. Every single one has been brilliantly versed in their eye care knowledge. We've had very thorough examinations and my countless questions have always been answered with kindness and a detailed explanation. The front office and glassware staff are equally as great at their roles! We've never had an issue getting an appointment -- even an emergency appointment. My husband and I agree, it's always one of the most enjoyable doctor visits!

The doctor that I saw was so friendly and helpful. *BUT* - I've had nothing but hassles since…read more Have been trying to get answers from the front desk for 3 weeks about my RX and which pair is which. I've asked if they're able to compare my current glasses to the new RX to see if I truly need to spend the hundreds of dollars for two new pairs. The person who answers emails - their Lead Patient Coordinator - only answers with "please see attached" and has yet to reply or give any info re: my actual questions, she just keeps sending the RX sheet. I'm not an ophthalmologist, clearly, and don't know how to read those prescriptions and so am kind of stuck. I had a great exam but am not able to move forward to get the glasses that I need - so a total waste of both time and money to go to this practice.

The receptionist checked our insurance to make sure our visit was covered. We were told that the…read moreexam was covered but eyewear was not covered. Turns out that our insurance was "out of network" and did not cover the exam or eyewear. We were billed $403 for the exam. Not a very ethical business in my opinion.

Questionable/shady billing practices and bad record keeping…read more My family had met the out of pocket maximum on our medical insurance. I had already sent a child and gone myself to appointments (annual for the child with glasses, my following up on a now long term concussion) and insurance covered those appointments. I had no reason to believe that annual, regular (preventative) exams would not be covered. (I had believed that it would be part of our medical, not having used this under our current insurance before -- our plan with Kaiser included annual optometrist checks -- and Dr. Nunn was listed as an in network medical provider on the insurance page with no notations for how that would be covered despite my being logged in AND we had met our family out of pocket maximum). They have paperwork with a variety of clauses but it was verbally altered to include that the regular exam may not have inclusion of all the tests they use. I figured even $50 for additional testing they believe necessary might be okay since I otherwise should have no liability. In addition, when I walked in for the first set of appointments (2 children each date, one week apart), I was told they couldn't confirm my insurance so I actually called member services, confirmed they were in network and that the standard exam should be covered -- I noted what it was for and my expectations -- and then put the receptionist in touch with the insurance company. (Did I mention I sent the insurance information to them ahead of the appointments?) Fast forward 3 weeks and I get a bill for over $500 for the first 2 appointments. Now, here is the problem: The receptionists did not have the knowledge to answer my insurance coverage questions, and instead just rushed me to add my initials to the several disclaimers on their paperwork. When I asked about the refraction exam disclaimer (which notes that some insurances do not cover it) , they simply said "that might not be covered." (I took that specific risk but the clause that insurance may not cover standard exam seemed extraneous based on the phone call to member services and sending the info along to reception.) As I continued to fill the paperwork, I did everything, and then proceeded with the routine exams. The exams seemed fine, Dr. Nunn seemed mostly good (she had missed something on my exam but a specialist caught it so maybe it was just an unusual catch for low level reading glasses adjustment -- huge for my concussion related migraines but not necessarily super regular need). Now, however, her billing representative told me that since there are so many insurance plans they can't possibly know ahead of time if there is coverage. This ignores that they had previously billed the same insurance for myself and one of my other children (prior to our meeting our deductible and out of pocket max) and they had those accounts to guide at least some knowledge of the plan.They also have an electronic system to connect to my insurer and could have checked before the day of service. I have now paid over $1000 for four appointments. Her biller left me a message that if there were symptoms like headaches, that could change the insurance coverage. First, one of my kids did note that several times so they didn't make proper notes that day and second, this seems to be asking me to note symptoms after the fact to deal with their incompetence with the insurance (and someone less scrupulous may have made something up and participated in insurance fraud).The total bill was over $200 more, by the way, than the private pay cost that I was offered (at the same time I was asked about symptoms in a voicemail that I have retained) which was revoked with no notice.  The office may look fancy but their billing and record keeping practices (in my experience) are a real question.

Eyecare Center in Boulder & Dr. Eric Dupuis are outstanding! While traveling I had a contact lens…read moreemergency and needed replacements right away. After looking at reviews of optometrists in the area I contacted Eyecare Center and explained my situation, without hesitation or any attitude (I run into that more and more these days), the office had me come right over. I saw Dr. Dupuis, he was great.. professional yet personable, and witty without the use of tired, corny eye jokes my eye doc back home uses. I originally had just planned to just buy a pair of replacement contacts, but Dr. Eric took the time to check my contact lens prescription to ensure it was still accurate...it wasn't. He gave me an emergency pair of contacts with my updated prescription. Their pricing on lenses was less than what my eye doc back home charges so I ended up ordering more through Eyecare Center to have mailed back to my home. The only negative is the fact they're located in Boulder and not where I live, otherwise I'd be switching to Eyecare Center & Dr. Eric for my eyecare needs. Big thanks Dr. Dupuis, keep up the great work!

Worst customer service ever. Bought two pair of glasses and received them roughly 2 weeks ago. One…read moreof the glasses gives me double vision unless I strain to focus. Went in to see what they can do about it, waited over half an hour and then was informed that they can't see me any time soon because they have to prioritize customers that just received an exam. I have to make a special trip so asked if I can make an appointment, no, just have to come in and hope they have time. I spent almost $700 on these glasses. I

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

Amazing customer service! Would highly recommend to anyone needing anything eyewear related!read more

Staff was not helpful after the initial eye exam. We did not want to buy our glasses there and had…read moreissues with our prescription. I would not recommend.

I was able to bring my wife to an appointment today. My wife found the most comfortable pair and…read morethen we talked about the best lenses for daily needs. They were very impressed with the knowledge and individualized care imparted by Barbara. We felt comfortable with the final decision about lens options and hope all vision needs will be well met. My wife's exact words to me were "you don't find this level of service anymore and they deserve a great review!" Thank you, Mountain Top Eye Care! Be safe and well!

I was seen by Dr. Rodriguez this morning which was really appreciated since I wanted/needed an…read moreappointment quickly. I was very impressed by her assessment, knowledge, and the answering of my questions as well as some concerns I had about my spouse's eyes. Barbara was really helpful in helping me select a new pair of eyeglasses. Barbara worked with my VSP insurance to maximize it's benefits. I will refer the practice to others.

Wonderful experience getting an annual eye exam and lens prescription. Dr Linardos and staff were…read moreprofessional, prompt, thorough, friendly and affordable. The office and equipment were clean and very modern. Highly recommended.

I have been getting eye exams and glasses since I was very young, and I have never had an…read moreoptometrist so patient, and willing and eager to educate me. He explained things thoroughly, and seemed genuinely interested in who I am and what I'm doing in my life. I cannot recommend Dr. Linardos enough. I'm very thankful I found him, and will continue to be a patient of his as long as possible.