If I could provide a zero rating I would. How is it possible to forget a patient for an hour and a…read morehalf and proceed to state "well the folder wasn't in the door". The business has truly gone downhill and we have been loyal since 2002. we are leaving and truly an inexcusable failure of the business and employees.

'Can't wait to see if the customer service I had when making my appointment matches the medical…read moreservice! First of all, when I called, NO long phone message/tree!! My call was answered by an operator who directed my call to scheduling which was answered right away by the receptionist who was pleasant, quickly understood my situation and matched my needs, quickly took basic information to make my appointment and conveyed confidence being a part of Eagle Vision. (To me, all of the above is a real "plus" when making doctors appointments these days... I miss it) Hopefully, Eagle Vision will meet or exceed my expectations! I'll let you know if they do!

Just went for a checkup. The staff is wonderful and helpful…read more My Doctor,Schaneman...was a true professional. My entire experience was wonderful. I highly recommend.

Sent my daughter in for sharp and dull inner eye pain and the result was a short visit and eye…read moredrops. The Dr. said it was probably the smoke for the pain that has been happening for months before any fires. The secretary was helpful and pleasant. Will not be goin. Its a travesty to have to pay for that kind of medical care.

The receptionist checked our insurance to make sure our visit was covered. We were told that the…read moreexam was covered but eyewear was not covered. Turns out that our insurance was "out of network" and did not cover the exam or eyewear. We were billed $403 for the exam. Not a very ethical business in my opinion.

Questionable/shady billing practices and bad record keeping…read more My family had met the out of pocket maximum on our medical insurance. I had already sent a child and gone myself to appointments (annual for the child with glasses, my following up on a now long term concussion) and insurance covered those appointments. I had no reason to believe that annual, regular (preventative) exams would not be covered. (I had believed that it would be part of our medical, not having used this under our current insurance before -- our plan with Kaiser included annual optometrist checks -- and Dr. Nunn was listed as an in network medical provider on the insurance page with no notations for how that would be covered despite my being logged in AND we had met our family out of pocket maximum). They have paperwork with a variety of clauses but it was verbally altered to include that the regular exam may not have inclusion of all the tests they use. I figured even $50 for additional testing they believe necessary might be okay since I otherwise should have no liability. In addition, when I walked in for the first set of appointments (2 children each date, one week apart), I was told they couldn't confirm my insurance so I actually called member services, confirmed they were in network and that the standard exam should be covered -- I noted what it was for and my expectations -- and then put the receptionist in touch with the insurance company. (Did I mention I sent the insurance information to them ahead of the appointments?) Fast forward 3 weeks and I get a bill for over $500 for the first 2 appointments. Now, here is the problem: The receptionists did not have the knowledge to answer my insurance coverage questions, and instead just rushed me to add my initials to the several disclaimers on their paperwork. When I asked about the refraction exam disclaimer (which notes that some insurances do not cover it) , they simply said "that might not be covered." (I took that specific risk but the clause that insurance may not cover standard exam seemed extraneous based on the phone call to member services and sending the info along to reception.) As I continued to fill the paperwork, I did everything, and then proceeded with the routine exams. The exams seemed fine, Dr. Nunn seemed mostly good (she had missed something on my exam but a specialist caught it so maybe it was just an unusual catch for low level reading glasses adjustment -- huge for my concussion related migraines but not necessarily super regular need). Now, however, her billing representative told me that since there are so many insurance plans they can't possibly know ahead of time if there is coverage. This ignores that they had previously billed the same insurance for myself and one of my other children (prior to our meeting our deductible and out of pocket max) and they had those accounts to guide at least some knowledge of the plan.They also have an electronic system to connect to my insurer and could have checked before the day of service. I have now paid over $1000 for four appointments. Her biller left me a message that if there were symptoms like headaches, that could change the insurance coverage. First, one of my kids did note that several times so they didn't make proper notes that day and second, this seems to be asking me to note symptoms after the fact to deal with their incompetence with the insurance (and someone less scrupulous may have made something up and participated in insurance fraud).The total bill was over $200 more, by the way, than the private pay cost that I was offered (at the same time I was asked about symptoms in a voicemail that I have retained) which was revoked with no notice.  The office may look fancy but their billing and record keeping practices (in my experience) are a real question.

Don't let this false advertisement fool you. The current owners (as of late 2024) are new and do…read morenot offer the same level of customer care that CJ and Beth were legendary for... They shouldn't be able to claim the 30 yrs of service noted on their website.

I was very impressed with Dr. Roffis who came highly referred by my other eye doctor that I now…read morelive too far away from. Dr. Roffis was personable, warm and his explanations were easy to follow. Other eye care providers had suggested for 15 years that anti-glare coating would reduce the halo effect around headlights coming at me at night. The coating never improved the headlight glare. Dr. Roffis told me that only anti-reflective coating will help this situation. I feel I am in great hands with Dr. Roffis and his whole team is friendly and highly responsive to questions over the phone and in the office.

I had to go back 3 times to get my prescription right, maybe it was my fault, I don't know. But Dr…read moreJacobsen was very caring, explained what could be the problem, was very thorough and stuck with me until we got it right. They did not charge me for the second and third time exams, they just wanted to get my prescription right. I was very happy with them. My experience with their vision center was not as good. I have a pair of expensive glasses now that I cannot use.

Best Best Best staff at this location!! I went into today for my first time and I will always use…read morethem for my eye care needs. Thank you all at Front Range Eye Center for being so kind to me during my visit today!

Adding my name to the hat of excellent experiences. They call themselves the Eye Doctors of…read moreLouisville, and in my experience, they've earned the name. While there may be other providers in town, this team sets the standard for care, clarity, and community connection. Tucked away on Hecla, the Harris docs are youthful, highly competent, and experienced professionals who are enthusiastic about eye care. And they don't miss a beat. It is a breath of fresh air coming from being treated like a number, as a case study for a clumsy intern, or from a jaded doc who barely says a word to educate you, or with whom you must ask 20-questions, before sending you out the door with a big bill. They are collaborative, straightforward, and want you to know what's going on with your eyes, what they will be monitoring, and how your family history may affect you. No surprises. Their bedside is excellent. Additionally, they have paired up with excellent craftsman-opticians to hand-cut, assemble, and adjust your eyewear to custom fit you via their in-house lab. Seth took care of me. He is a master optician and a consummate yet down-to-earth professional who knows his trade. So, you can say goodbye to cheap eyeglasses arriving surreptitiously on your doorstep from the internet. They might do for backups -- but once you've worn eyewear crafted here by these folks, you won't want to go back. I discovered that they do a lot of local outreach and are in touch with both the needs and resources of the community. I hit a rough patch, and they were willing to work with me to restore my vision. You simply can't find that level of care and compassion at a corporate chain like Costco or Pearl Vision, where you're treated as just another customer. Nor at high-turnover practices where providers constantly change or the focus is on volume over care (such as I found at Boulder Eye Surgeons). If you ask me, this level of care and attention is what's needed to balance our backwards healthcare system that treats eyes as luxury organs (and teeth as luxury bones). All that is left to say is that this office and all its staff are quality, hardworking folks who care about doing a good job and genuinely appreciate the people and community they serve. They do not skimp on patient care and satisfaction, no matter your condition. If you have ever felt like just a number or in the dark about what's going on with your vision, then "look" no further than Eye Doctors of Louisville. They work hard because they know you do, too.

Can't say enough good things about this place. Dr. Alisha Goshinska Harris makes me feel heard,…read moretakes her time, and explains things very well. Honestly, one of the best providers ever!!

Wonderful experience getting an annual eye exam and lens prescription. Dr Linardos and staff were…read moreprofessional, prompt, thorough, friendly and affordable. The office and equipment were clean and very modern. Highly recommended.

I have been getting eye exams and glasses since I was very young, and I have never had an…read moreoptometrist so patient, and willing and eager to educate me. He explained things thoroughly, and seemed genuinely interested in who I am and what I'm doing in my life. I cannot recommend Dr. Linardos enough. I'm very thankful I found him, and will continue to be a patient of his as long as possible.

I have driven past Third Avenue Eyecare so many times that I can't remember, but I was loyal to the…read moreoptical shop attached to my doctor's office. When the optical part of my doctor's office closed, I needed to look elsewhere. I wanted to find a place that accepted my vision insurance (VSP). It was the good reviews on Yelp that led me to visit Third Avenue Eyecare. I am so glad that I did! The customer service and knowledge of both Chaz and Laura were top notch. They were able to recommend frames that fit my face and would work with progressive lenses. I don't know about you, but I get overwhelmed when I go into an optical store and have to choose frames. I love how Third Avenue Eyecare sent an email prior to the visit asking me to visit their website to check out potential frames. I then submitted my choices which were available to try on at the appointment. That is so customer friendly and made things so much more efficient! I was able to search online for frames by brand, type and color. I have never seen that before at an in-person optical store. Such a great experience!

Dr. Jordan Hughes is an outstanding eye care physician who absolutely has the best interests of his…read morepatients as his foremost concern. He goes out of his way to answer all questions and to do the very best by his patients. A physician of the highest standards who I wholeheartedly recommend!