I've been going to Clarity for a few years now. Dr. Gunderson and the staff at Clarity Eye Care are…read moregreat. They provide very friendly, efficient and professional service. Dr. Gunderson takes the time to explain things and answer all your questions. I continue go here even though I have optometry coverage under my insurance. The care here is much more personalized and the exam fee is very reasonable. Highly recommend!

Dr Gunderson was very good in answering all of my questions. I highly recommend him and his team…read more I look forward to going to him for years to come.

Amazing people always helpful have an amazing Lobby always feel welcome and feels like homeread more

Went in for rout eye exam which is completely covered by vision. At one point the eye doctor told…read moreme I had dry eyes and asked if I used eye drops, to which I said yes. Because of this question, which was unsolicited, my medical insurance was billed in addition to vision. When I questioned the charge, the billing manager told me that I must have forgotten the conversation because they always communicate things like that very clearly. The only thing communicated was that I should continue doing what I'm already doing. Before this conversation I even made a point of saying I didn't want one of their services - something to do with a picture of my eyes for health - because it wasn't covered under vision insurance. I'm disgusted with the experience and feel like I've been scammed! There's nothing routine about a routine exam from Front Range Eye Associate!

The receptionist checked our insurance to make sure our visit was covered. We were told that the…read moreexam was covered but eyewear was not covered. Turns out that our insurance was "out of network" and did not cover the exam or eyewear. We were billed $403 for the exam. Not a very ethical business in my opinion.

Questionable/shady billing practices and bad record keeping…read more My family had met the out of pocket maximum on our medical insurance. I had already sent a child and gone myself to appointments (annual for the child with glasses, my following up on a now long term concussion) and insurance covered those appointments. I had no reason to believe that annual, regular (preventative) exams would not be covered. (I had believed that it would be part of our medical, not having used this under our current insurance before -- our plan with Kaiser included annual optometrist checks -- and Dr. Nunn was listed as an in network medical provider on the insurance page with no notations for how that would be covered despite my being logged in AND we had met our family out of pocket maximum). They have paperwork with a variety of clauses but it was verbally altered to include that the regular exam may not have inclusion of all the tests they use. I figured even $50 for additional testing they believe necessary might be okay since I otherwise should have no liability. In addition, when I walked in for the first set of appointments (2 children each date, one week apart), I was told they couldn't confirm my insurance so I actually called member services, confirmed they were in network and that the standard exam should be covered -- I noted what it was for and my expectations -- and then put the receptionist in touch with the insurance company. (Did I mention I sent the insurance information to them ahead of the appointments?) Fast forward 3 weeks and I get a bill for over $500 for the first 2 appointments. Now, here is the problem: The receptionists did not have the knowledge to answer my insurance coverage questions, and instead just rushed me to add my initials to the several disclaimers on their paperwork. When I asked about the refraction exam disclaimer (which notes that some insurances do not cover it) , they simply said "that might not be covered." (I took that specific risk but the clause that insurance may not cover standard exam seemed extraneous based on the phone call to member services and sending the info along to reception.) As I continued to fill the paperwork, I did everything, and then proceeded with the routine exams. The exams seemed fine, Dr. Nunn seemed mostly good (she had missed something on my exam but a specialist caught it so maybe it was just an unusual catch for low level reading glasses adjustment -- huge for my concussion related migraines but not necessarily super regular need). Now, however, her billing representative told me that since there are so many insurance plans they can't possibly know ahead of time if there is coverage. This ignores that they had previously billed the same insurance for myself and one of my other children (prior to our meeting our deductible and out of pocket max) and they had those accounts to guide at least some knowledge of the plan.They also have an electronic system to connect to my insurer and could have checked before the day of service. I have now paid over $1000 for four appointments. Her biller left me a message that if there were symptoms like headaches, that could change the insurance coverage. First, one of my kids did note that several times so they didn't make proper notes that day and second, this seems to be asking me to note symptoms after the fact to deal with their incompetence with the insurance (and someone less scrupulous may have made something up and participated in insurance fraud).The total bill was over $200 more, by the way, than the private pay cost that I was offered (at the same time I was asked about symptoms in a voicemail that I have retained) which was revoked with no notice.  The office may look fancy but their billing and record keeping practices (in my experience) are a real question.

Amazing service from start to finish. Very professional, helpful and prompt. Best experience in…read moregetting glasses. Got my eye exam and glasses there.

I have been going to this place for the past several years. Wow. I cannot tell you enough how…read moreamazing they are. The doctor Heidi is so kind and attentive. She is super thorough in the info she gives you as well as any questions you may have. The office staff is so amazing too. They take their time explaining everything to you and have a lot of different options for contacts and glasses. I specifically have worked with Crystal. She is so patient with you and helped me choose some new frames that I normally wouldn't have even tried on! She was just wonderful and I really love this place. They make sure you are taken care of. I cannot recommend them enough!!!

Told my husband and I the wrong information about an appointment date and time then denied us when…read morewe showed up for our appointment. The receptionist was cold and clearly did not care. Do not recommend this place at all.

The doctors and office staff are amazing! They have been extremely helpful with routine exams and…read moreurgent needs for my family. Their knowledge and equipment is top notch and yet pricing is very reasonable. They are very thorough, and helpful in what is best for each of us, even making a needed vision therapy suggestion to a wonderful neuro optometrist nearby. Thank you for your customer care and amazing doctors!

Wouldn't give me the measurements for my glasses. I had an eye exam here and the nurse was very…read morenice, the doctor was above and beyond great. After the exam, met with staff in charge of frames and lenses. As soon as I told them I was relying on my TWO different insurance companies for the product I was quickly convinced they would not help me. I asked for the measurements for me to order glasses online and they said they wouldn't, even had to ask her manager, they both said no. This country is going through a hard time right now and most of us have to pinch every penny, have some compassion

Dr. Roth and the Complete Eye Care team have been great! I've been in for both contact/glasses…read moreexams and for medical appointments, and have been happy each time.

Dr.Oneby is the NICEST and most well educated optometrist I have ever been to. I have been wearing…read morecontacts for over 7 years and she explained things I never knew! Also, I have a blind spot that I stupidly self-inflicted as a young teen (lol), but she was the first eye doctor who didn't give me a hard time about it. Honestly my best experience with health care in years.

I highly recommend the optometrists and opticians at My Eye Doctor in Buffalo Village. They provide…read moretop notch, friendly service. They stand behind their promise that you'll be fully by satisfied with their exams and eyeglasses. Also, the prices they charge for frames and lenses are reasonable.

Run!!!!! This place is extremely overpriced and the old ladies that work here are miserable. Learn…read morecustomer service. I made an appointment for glasses only and they charged me for glasses and contacts exam. I walked out paying over 800 for glasses. I called them today to order contacts and asked for 1 box. The receptionist was so rude and told me she couldn't order 1 month supply and I needed to order 12 months at a time. I will never return to this place. They should always ask if you want to take a photo of the back of your eye- they didn't ask this and charged me for it anyway after I didn't even need a prescription for contacts at the time. After showing my bill to another optometrist friend, they even said this is unethical. They will tell you, you will pay a little more for the better service, but the service was not better. Every person who works here seems miserable and will not show you customer service. Take your money elsewhere where they will respect you and your wallet.

I've had glasses for over 12 years, and this is the first time I've had to go to the office five…read moretimes just to get the prescription right. The first appointment took about an hour. The second appointment was just to look for my glasses. I used them for three days and had a constant headache! On my third visit, I found out the prescription was wrong--the doctor had put too much "power" in it. I left the glasses there to be fixed and also got fitted for contacts. While waiting for the glasses, I tried the contacts, but they didn't work either. On my fourth visit, I went back for another pair of contacts. They handed me a plastic bag with the contacts inside and told me to try them at home. As soon as I put them in, I couldn't see a thing--and on top of that, they were expired! I waited three weeks for my glasses. I had to call to find out if they were ready, and by chance, they had arrived that same day. No one bothered to notify me. The glasses still don't work to this day. I wouldn't recommend this place to my worst enemy!!!