Dr. Mok was knowledgeable and thorough. He took his time to help my brother with his eye…read moreappointment and made great recommendations. DJ was so adorable and a great companion corgi - he supervised the appointment with Dr. Mok. Michelle was friendly and super easy to work with. Definitely a very unassuming office from the outside but super cute inside. I'll be back when it's time for my eye appointment this year and highly recommend Dr. Mok for your optometry needs!

My husband and I called to see if our insurance (Cigna) was accepted here and it was! We had a…read morewonderful experience with the staff and Eye Doc. At our appointments. We both ordered new glasses and contacts. I asked the eye Dr A LOT of questions and he had detailed answers for all of them. I was pleased with his expertise, knowledge and care. We will definitely be coming back annually for our eye care needs as a family.

I had an awesome experience with Dr. Torrey at The Bent Lens!…read more From the moment I walked in, I felt welcomed by the friendly staff and impressed by the clean, modern office located in a really cool building. Dr. Torrey took the time to thoroughly explain my eye health, discuss preventative care and maintenance, and walk me through my insurance options in a way that was easy to understand. I never felt rushed, and all of my questions were answered with patience and professionalism. It's clear that Dr. Torrey genuinely cares about his patients and takes pride in providing excellent care. I left feeling informed, confident, and well taken care of. I would highly recommend Dr. Torrey and The Bent Lens to anyone looking for a knowledgeable, friendly, and thorough eye doctor.

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

Wouldn't give me the measurements for my glasses. I had an eye exam here and the nurse was very…read morenice, the doctor was above and beyond great. After the exam, met with staff in charge of frames and lenses. As soon as I told them I was relying on my TWO different insurance companies for the product I was quickly convinced they would not help me. I asked for the measurements for me to order glasses online and they said they wouldn't, even had to ask her manager, they both said no. This country is going through a hard time right now and most of us have to pinch every penny, have some compassion

Dr. Roth and the Complete Eye Care team have been great! I've been in for both contact/glasses…read moreexams and for medical appointments, and have been happy each time.

We have been going to Dr. Olson for years and love him and his staff! My kids who are now adults…read morestill go to hime. He is always very friendly and caring. He remembers you after just the first visit, and helps you understand what changed from the last visit, or how he can help you with any new issues. After my son went in for issues after brain surgery, Dr. Olson helped us out and followed up a few weeks later.

This is the second appointment I have had with Dr. Olson. The last prescription and lenses I…read morereceived from home have been the best fitting ones as far as my somewhat complicated vision, (astigmatism!) I just completed my second appointment, which reemphasized that Dr. Olson is very thorough and knowledgeable as an Optometrist. He and his staff are all very kind people as well!

I don't recommend this optometrist unless/until they hire an adequate amount of front desk staff to…read moreanswer calls and deal with in-office patients in a timely manner. I had a bad experience trying to reschedule an appointment (after having a difficult time making an appointment in the first place) and am happy there are many other optometrists near us to choose from.

The optometrist and the lady who started my appointment were both excellent, very friendly and…read moreprofessional. However, I was caught off guard at the end when I was told there was a $100 fee for the contact lens fitting that no one mentioned when I booked. I specifically asked about Medicaid coverage and extra fees ahead of time, and nothing was said. Because I wasn't prepared for that charge, they wouldn't release my contact prescription. On top of that, the front desk woman, Barbara, was rude and dismissive when I questioned it. It's a shame because the doctor truly was great, but the poor communication and bad attitude at checkout ruined an otherwise good visit. Make sure you double-check all costs before going in.

Always the best eye care. Modern equipment; efficient visit; fabulous personality. Highly…read morecompetent. I am a physician, and very picky. Dr. Robinson has my highest recommendation.

Dr Julie Robinson has been my optometrist ever since I discovered her at Costco Superior, over…read moretwenty years ago. She's definitely the best eye care I've ever had, over a lifetime of glasses.

Okay so after waiting 17 days to finally pick up my prescription, after being initially quoted the…read morestandard 14 days, the person at the counter (Dave?) made no attempt to make things right for the inconvenience of having to wait the additional time, instead just made light of the situation. Noticed the most recent review only took them 7 days to receive their prescription. What gives? (Dave?) needs to understand when a customer calls not once but twice to find out if their glasses are ready, customer service has been neglected, and when they finally arrive past the quoted timeframe and no attempt to make it right, not even an apology, learn some empathy.

Worst company ive gotten my contacts with took more than a month and a half to get my contacts and…read morethere excuse was my prescription is hardwr then other ones walmart dont come up excuses like that 2 weeks and you have your contacts in

The doctor who did my exam was friendly and efficient, as was the person I consulted about ordering…read morethe new lens. But unfortunately, my good experience ended there. As I wanted to keep my current eyewear frames, I had to turn them in to be shipped for the installment of the lens. Fine. I was told it would be a week to ten days to get the new glasses back, so I waited. And waited. And waited. Finally, after TWENTY days I called and was told they were indeed in. And when I asked when they had arrived, I was told a date THIRTEEN days prior. When I voiced my objection to not being notified then, the person said I had been notified-- which was a lie. I have reviewed my contacts, and I received NO phone call, NO voicemail, NO text message, and NO email that the new glasses were in. An unnecessary, nearly two-week delay. That is NO way to conduct business!

Scheduling was easy, the manager Kelley Comstock gets 5 stars! All of the people servicing us were…read morevery kind and wanted what worked best for us. They gave a good run down of our insurance so there were no surprises.

Dr. Robinson is consistently an excellent problem solver, easy to work with, very Intelligent,…read moreprofessional in every way.

Dr Robinson is the best optometrist I've ever had. She conducts very thorough exams with the…read morelatest equipment. She also listens to patient concerns!! Thanks so much!!!!!

I have been waiting over a month for my TRIAL pair contacts and still have not received it! I have…read morecalled several times and get no update or a call at all! I have no contacts right now and can't even order any until I get the trial pair to see if they work, truly frustrating and unprofessional

I had an okay eye exam at North Park, and I was satisfied with that part, and with the glasses I…read moregot. However, they wasted two hours of my time, I guess so that they could get me in front of a doctor to tell me I had a problem with dry eyes and then do a test with which they tried to give me a chiropractor-style sales pitch to say that I needed a care plan for some sort of chronic dry eye problem. Like they said the veins in my eyelid weren't long enough. Yeah, right. No thanks. As if that wasn't enough, they asked for my actual health insurance info, which I thought was weird. Then at the end, they said my insurance didn't cover the exam, so I paid the full amount, as adjusted by my *vision insurance*. Well, yesterday, 6 months after my appointment, I got a letter from my health insurance about benefits received that they aren't covering. Yeah, North Park billed my HEALTH INSURANCE, so now I'm going to have to pay them, probably. They double dipped. On top of that, I noticed they have posters all around their offices targeted at parents, where they're trying to exploit their worries about their childrens' performance in school and suggest that some kind of eye operations will solve their learning problems. Yeah, this place is running every kind of scam they can. Skip it.