Had a good experience here. Ended up spending a pretty penny on a pair of glasses. The staff was always helpful and friendly. Can get busy.

These employees have no sense of urgency or any concerns about guests waiting while they take their time doing nothing??? Or act like doing SOMETHING! Tried to pick up my glasses 3 times but long wait., even though the waitlist said 10-15, it was longer and gave up.. So discouraging trying to do anything in this department... read more

Good selection of frames and helpful staff. You're free to try on frames with no employee interaction unless you take a number for service. Higher end frames are in display cases. I come for the great selection of "Asian fit frames" as I don't have a complete nose bridge. Also I am very near sighted and need all the bells and whistles of add ons, but with my insurance, I get a deal, even for Costco! The only negative is that reaching a person on the phone to find out if your order is ready is difficult. I suggest calling right before they open or close for your best chances. Even better, a courtesy call to notify the customer their order is ready. Note: the optometrist is an independent contractor and charges a lot for exams. read more

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Horrible customer service in the optical department. Long wait and the 3 sales people must be the slowest on planet earth! They simply don't care and even laughing at the situation encouraging people to come back another week! I even emailed my prescription twice only for the them to claim it was not received. Hire better people!!! read more

Everyone kept telling me to get my glasses at Costco. It has taken years but I did it and the best, most professional experience of all time. Very good service and care!! read more

Great customer service. Staff is very friendly! Location is super convenient. There is a bit traffic during the weekend though. read more

Costco Optical - Eyewear & Opticians Near Me - Marina del Rey, California

Torrance COSTC0's Optical Department is FAIRLY GOOD OVERALL...BUT...if you have the GOOD...NO...GREAT FORTUNE to deal with their Optical Department Manager....WESTON ROBBA...THEN YOU HAVE REALLY BEEN BLESSED. Not only is he incredibly professional, kind, AND ATTENTIVE, but you feel like you're dealing with your "Best Friend EVER" even though we just met him. His attention to detail, understanding our preferences, seeing that someone else had made a mistake & correcting it, and much more...he's the BEST. UNFORTUNATELY, HOWEVER, reaching ANYONE in optical BY PHONE is almost impossible...ESPECIALLY if you're trying to address a problem with your glasses like fit adjustment or issues with your prescription. I know they're constantly busy, but SOMEONE SHOULD PERIODICALLY CHECK for messages AND/OR return calls THE SAME DAY...ESPECIALLY IF AS A CUSTOMER...I'm having ISSUES WITH MY NEW GLASSES FROM COSTCO! read more

Efficient but rushed. Nice that you dont have to be a member! Value is really good for basic check up.

Costco has treated me well all these years, and I love that they pride themselves on great customer service, but that changed today. I have to say that Charles at the optical department is THE RUDEST person EVER. As I waited for my number to be called today, I had to pick up a quick phone call. After I finished my call, I looked up, and he looked at me and said, "Are you #81?" I replied yes. Raising his voice, he said with a VERY BAD ATTITUDE, "I've been calling your number." I told him I was sorry, that I had to pick up an important call, and that I didn't hear him. He then proceeded to get louder and said, "I've been calling your number, THIS LOUD." I was on the phone for only 40 seconds and was just confirming an appointment I had coming up. When I originally picked up the call, the optical attendants were only calling #79. I can't imagine he was calling me for that long. I have to say that the attitude was completely unwarranted. This is the second time Charles has helped me in the past few weeks, and he was equally rude the first time as well. I didn't write a review then because I just tried to let it go. But today, the yelling and the attitude were NOT OK. I felt completely singled out and disrespected. I hope no one ever has to go through the same horrible treatment that I experienced today. read more

After years of seeing Dr. Nishida as well as ordering contact lenses + prescription glasses at this Costco optical location -- dunno why I haven't posted a review yet, I can 100% give 10-star rating all across the board. Anybody you talk to either at Dr. Nishida's office or the optical counter next to the office have always been professional, responsive and follow up in a timely manner on any questions, orders and especially when any issues have come up. Imagine that, you actually get a call back when they say they would call you back. GRIN! Pricing is also super competitive, if not better priced than anywhere else -- and top quality. The only caveat with this location being so amazing is lots of people also come here, so always expect delays -- just be patient and be nice c read more

They take care of you quickly and efficiently . I had a new eye exam without much wait .

Excellent service at the office of Douglas Nishida, O.D. He is very attentive and professional.

Dr. Kato is the most knowledgeable and detail- oriented eye doctor that I ever encountered. He is very patient and spent a lot of time with my eye exam as my eye vision has complications for the contact lens. He is not only very knowledgeable but humorous. I was laughing the entire time. He made us relax and I enjoy his service. A definite 5 star experience. I highly recommend him. Glasses read more

They still have the best selection and the best deals. Tim was extremely nice and patient with us and helped us decide on frames. He managed our order with a prescription that originated in Europe. Not an easy thing to do. I keep going back to Costco for all our glasses and they always come through. Better than Warby and forget about Lensgrifters. read more

I've been to fancy pants places and here. Are fancy pants places prettier? yes. faster to take your money? most times, yes. upcharge? a fair amount of the time. pushy rude front office people? more than half the time. costco optical? clean. really nice. efficient. thorough. and a no-tricks pricing. dr. nishida is epic but so is everyone else. read more

Doctors great. The staff are just rude. They put the wrong time they are going to come back and the refuse to come to the door. It is 2:30 pm. It says they will be open at 10??? They won't even get up to see when they're going to be available. I don't know if they're Costco in Plz or the doctors employees. But they don't believe in customer service. It's kind of sad because the doctor is awesome. read more

Tuesday in the optical department is always so helpful and kind. She took the time to show me each pair of glasses I asked to look at (which was very many) and spent time with me until I was able to decide. It is always very busy there so I appreciate the personal service under such high influx. I accidentally squished my glasses in my purse and she knew exactly what to adjust and they fit like new again. Thank you Tuesday! read more

Review based on the time Lidia ran the office. So pre 2023. Very well managed. Pretty much get you in on time for your appointment or a small wait. She would text back with any questions and be really helpful with everything. Dr N, is thorough and quick. And nice. read more

Dr. Nishida and his staff are FANTASTIC. They take their time to give you the best care and are always responsive. Lydia, his assistant is especially helpful, kind and caring. I cannot recommend them enough! read more

First time here and I don't know why I don't go here sooner. Fast, affordable, and great service ! I appreciate the entire team from the front staff to the optometrist to the optical reps who ordered my contacts. Needed updated contact prescription, had an appointment but they also take walk-in and that was going by really fast since there were 2 optometrists seeing patients. I was in and out in 30 minutes. They also take insurance so super helpful with financial support. Make sure to ask! read more

Costco Optical - Eyewear & Opticians Near Me - Marina del Rey, California

I've heard that this is the busiest Costco Optical department in the country. Based on our experience, it's at least one of the busiest. The technicians are well trained and helpful. Rx for glasses or contact lens can be paper or shown on your smart phone. Be prepared to wait your turn, especially mid-day when it can be 40 minutes or more. read more

I would recommend this Costco , esp the Optical Dept. Everyone is very helpful and accommodating. Thank you Jesus for being so helpful and thorough in explaining and assisting me getting a new eyeglasses. Thank you Vicky and Tuesday, you didn't hesitate to help me find the right frame that fits me. Keep up the good work! read more

Cheap frames broke so easily. I was gently cleaning them. I was convinced by staff that RayBans were better quality. They absolutely were not! No Costco warranty. Stuck paying $100 to replace the frames. The employee MARCO, was one of the rudest employees I have ever encountered anywhere in my life!! Couldn't believe how rude he was. I wish I wasn't so stunned, I was in such disbelief I couldn't even find words in the moment to reply to him. My glasses broke 2 days before I was going out of town and I was clearly in distress. Instead of being kind, he was unbelievably rude. Never buying glasses here again and I don't recommend them to anyone! read more

An absolutely horrible experience. We made an appointment for 6:30 on a Tuesday evening. We had to drive from West Hollywood which ended up being rush hour. Traffic was bad. I pulled up to the front door to let my husband out of the car since it was already 6:38. I parked and went in right after him. When he was checking in and told the two extremely rude girls that his husband made the appointment for him they laughed and got even ruder. They told him that he was late and he missed his appointment. I got involved and said that traffic was horrible and we weren't that late. The "manager " said that there was only a 10 minute grace period. I pointed out that he had gotten to there desk at 6:39. She said that they were closing and that we were the last appointment. I told her that we were only 9 minutes late. At this point both young ladies (using that term loosely) started to become extremely combative and even ruder. When we finally had to except that we were not going to get taken care of and started to leave my husband said that we were never going back there. The manager said that she didn't want us to come back. So why did they ignore my question when I challenged the fact there was a 10 minute grace period and we were 9 minutes late? My husband and I came to the conclusion that if we were husband and wife things would be a little different. read more

Then. Have at good brand and good prices. I bought 2 pairs. One for sun glasses. And 2 for transitions. .

I've been getting my eyes check by the Costco optician Dr. Nishida for many years now. Eye exam was only 49 bucks and I got prescriptions for three different types of glasses. Next door they have many different styles and shades for you to choose from. It's not the cheapest price in town (unlike most everything else at Costco) but it's convenient. They even are able to fix your bent frames if you ask nicely with some sort of machine that slightly melts the plastic frames to make them more bendable. This is certainly better than buying new frames! read more

Always accommodating. No BS. Dr. Nishida is no nonsense. If I am in a bind with my one day contact deliveries via online they always come to the rescue. Meticulous with cleaning apparatuses and washing hands. Become a client, the service is exceptional. However, more importantly your eyes will be aged for properly! read more

Charles is so patient and professional. The selection of frames is nice. The prices are great. This particular location is run so well. I had a wonderful experience helping my elderly mother shop. Thanks everyone at Costco today and thank you Charles for the excellent customer service. 5 stars!! read more

The reasons to go to Costco for your glasses is value, where I give them 5 stars. Selection is maybe a 3. But it's service where I wish I could give a negative 5. They tell you they will call you when your glasses are ready, but they don't. You have a window of 7-10 days, so you start calling, but they never, absolutely never, answer the phone, so you have to go in and wait in line and then - nope, your glasses aren't ready yet. read more

The price is right. The staff is nice BUT they got my prescription wrong twice and they won't mail glasses, so it has been a lot of frustrating trips to the store with waits averaging 10 minutes. read more

This cistco optical is super duper. Friendly , knowledgeable and hard working. Very experienced. I cherish their experience when I choose new prescription glasses. The frame selection is diverse. Something for everybody. Prices are lower than their competitors. This costco optical shop adjusts glasses for free. Many thanks to my local costco for the pairs of glasses I have bought over the years. read more

Save your time and sanity. (And ultimately money). Maddeningly inefficient. Getting glasses (even with prescription in hand) turns into a debacle that likely ends with you seeking another option. read more

Dr. Nishida is absolutely the best optometrist around. We were referred by a friend and now travel from orange county to see him. My husband and I both have had lasik eye surgery and have been treated by ophthalmologists and yet Dr. Nishida provides a more thorough exam. He is polite, kind, and takes the time to explain what he is seeing. During this time of a pandemic, we felt safe in his office. He practices safe protocols and so does his front office staff. The front office staff is also courteous and professional. Dr. Nishida is a hidden gem at this location, well worth the 40 mile drive. read more

I just wanted to recognize Leo for the amazing work that she is doing in the optometry department. My optometrist had double charged me and my insurance, which I thought was odd, but just complied with. Leo noticed something was wrong, however, and advised me to call to clear things up. She waited patiently for almost two hours, checking on me, and helping me sort out this mess. In the end, she not only saved me money, but also saved me from being taken advantaged of. Thank you for your kindness and patience Leo! read more

Life-less staff. Everybody seems like they just hate their life. Extremely unhelpful. Do the bare minimum. Don't expect them to go the extra mile or help to explain anything to you in detail without an attitude. read more

I don't know what it is about this location but people should find another job if they don't like the one they have. My mom ordered new eyeglasses. At pickup time, adjustments were needed. This optical "technician" then proceeded to twist & turn things. This person adjusting my mom's glasses did not look like she knew what she was doing. She then asked if my mom had her old glasses with her. Giving her the benefit of the doubt, maybe she was a new employee. If she was, it was obvious she was not well trained. My mom's been wearing eyeglasses for a very long time & has never been asked to see her old eye glasses. A male co-worker saw her & offered this employee assistance. He tried to explain what she needed to do but she ignored him. Her attitude & demeanor toward not only her co-workers but to us as well, was disrespectful & rude. read more

Costco Optical - Eyewear & Opticians Near Me - Marina del Rey, California

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The focusing amazing . The staff are so polite and friendly. Charles was really caring and did his best to assist and help me . I always have a great experience when I go there. And also there are lots of cool promotions and discounts ;) read more

The services was great. The prices were very reasonable as well. I would highly recommend this Optometrist.

I have had the pleasure of perfect optical service by Tuesday (original OG, adjusted my lenses for a perfect Rx match), Carmen (made my progressive lenses line up perfectly the first time), and most recently Jasmine (adjusted two pairs of frames to fit my lopsided head). All three have expertise, patience, warmth, and expert attention to detail. I hope Costco of Marina del Rey knows what assets they have with these three wonderful women. read more

Lens popped out of my almost new glasses. Probably costco won't fix them or admit that lens should have been installed more securely.