I'm not the kind of person who goes online to write reviews, but I feel like I needed to this time. My brother recommended that I buy tires here so I gave it a shot last year and now I feel the need to share my experience.
I bought four new tires and they gave me the talk about this awesome warranty (the same reason my brother told me to shop here as well) and I thought "Awesome! They have their road hazard warranty built in and they have this great service that they'll rotate my tires whenever I need it." (keep this in mind as you read)
One day, I noticed I was losing air in my tire so I took the car to Costco to have it checked. First come, first served - it was an hour and a half before they even got to my car. The tech comes out and says he has something to show me. He starts with, "You have xxxxx miles on these tires (the only way he'd know this is if he had looked me up since I bought them here). Do you see the side treads? They're basically bald and this is the best tire out of all four of them. You probably have some sort of alignment issue so you'll need four more tires". I had bought the tires about a year and a half previously. I've never had to replace my tires so soon and frankly, I don't have $800+ to drop on tires every year. I asked, "did you find out why my tire is losing air?" "Oh no, I hadn't gotten to that yet" (being so busy trying to sell me new tires, he ignored why I actually came!) He pulled the tire and said I picked up a nail and it wasn't in a place that it could be patched. He said he couldn't let me leave on a bad tire and put my donut on.......thus making sure I had to take care of the tire immediately.
SO, I went to another tire company, one who didn't know how many miles I had on the tires. I said I picked up a nail, could it be fixed? They said they were sure because it was in a bad spot, but they'd give it a shot. Good news, all patched and holding air (they tested it before I left). I had them check my alignment, and one wheel is SLIGHTLY off. I had them check the tread and there's no problem. Translated - I don't need $800+ in tires.
In addition, I had asked Costco if the tire patch was covered with that awesome warranty. I came to find out that what they hadn't told me was that I HAD to have COSTCO rotate my tires every 6-8000 miles or it voids the warranty. Little details they hadn't to me OR my brother.
Who thinks I'll buy tires from Costco again? read more