Made an appointment at 9am to get my kid's first ever haircut. Was very excited. Husband was waiting for me to send the video. I got there at 8:50 and one stylist was there with another customer and she said "Someone is coming in now and they will help you." Two other stylists came in and completely ignored me. I waited until 9:20 but by then my son is very upset and does not want to sit down anymore. They have time to answer the phone but not to say anything to me, standing right in front of the desk. I told them to cancel the appointment and they acted like they didn't know anything. "I thought you were with the other stylist." The one that left and said bye to both of you? And I am still here in front of your eyes? Clearly not with anyone? "Can you come back later?" NO, wtaf? Why would I come back and go through this again? It was the closest place to my house that said they cut kids hair but I can try galleria by my job. Would never recommend this place to anyone. read more

I asked my hair not to be cut short of course she did not listen and my hair is way to short very disappointing and I will not use this stylist ever. read more

I'm so mad!!!!! The manager did not care the only only solution was to get a hair cut again offer to cut my hair even more a dff location the first thing I told the lady was to cut only my ends a trim very small they cut off like 8 inches or more It's going to take me 2 years or more to get my hair back to where it used to be to be I buy extensions 500 dollars but they did not blend it so I'm forced to used my hair short I'm so mad and this lady it's over there like nothing while I'm forced to used my hair short for 2 years I'm so mad read more

Cost Cutters - My hair is completely uneven this lady dint care to damage. My hair has no experience not a professional - Hair Salons Near Me - HOUSTON, Texas

I've been going to Fabiola specifically for my last handful of haircuts over the last year or so. When my friends ask for hair stylist suggestions I always say cost cutters on W Gray and everyone's shocked I go to a chain. The staff are all nice but I don't have much interaction with anyone else other than Fabi. She's so sweet and keep's conversation light but to a minimal which is what I prefer. Also she's stunnning and her hair is always so cute. I usually make an appointment online and tuesdays all haircuts are $18. Im in and out in less than 30 minutes usually read more

I've been going to Cost Cutters on W. Gray for quite a while for a hair cut and color. At least 3 times they have worked someone else in in the middle of my appointment. This last Saturday I was an hour late getting out of there due to Gloria taking 2 other customers in the middle of my appointment. The manager should have stepped in and done the lady with long hair as I was ready to get rinsed and styled, so I could get out of there. I'm seriously pissed off. This is very unprofessional to say the least. read more

Great salon with solid stylists; every time I come here I leave with a great cut! I have been seen by several different stylists from this location and they all have given me haircuts that I've been happy with. I appreciate that they have a solid team. I'm never worried that I'll end up with a sub-par stylist as all of them seem to know what they're doing. Every time I go somewhere else, I regret it...definitely will only come here from now on. Give them a try, you might find your favorite stylist here! read more

Corinda does a great job. She is always so helpful and accommodating With my wife and myself.

A haircut shouldn't make you cry in your car. A haircut shouldn't make you extremely depressed wondering how long it's gonna take for it to grow out. Do not go here! If you choose to do not go to the elderly man. I should've just said I would wait for the next salon stylist because he seems a little bit out of it but I thought, no, that wouldn't be very cool. That was my biggest mistake. I told him my hair was curly and I wanted it to be at my shoulder when dry. My hair is at least 2 inches, If not more, above my shoulder! My bangs are now only about 4 inches and they were about 12 inches long! What hairstylist doesn't listen and cut so much hair off without questioning what they didn't understand. I took my glasses off because he asked me to, but I should've kept them on to see what he started doing to my hair. I'm sitting here crying right now looking in my rearview mirror and I'm so upset , it is the worst haircut I've ever had in my life! When I explain to him how I wanted my haircut, he said yes OK long layers and then he caught it at a 90° angle which long layers is done at 45° angle at best fir the length my hair was in the first place. He divided the entire back of my head into TWO sections, top to bottom, and cut the entire section at one time! Just chopped it right off! When he finished chopping my hair off, he said oh it's a new look for you. I didn't want a new look!!! He didn't listen, and he chopped my hair off. Be warned! Do not go here! If I could give Negative 10 stars, I would. read more

I have pretty straight short hair. I get a No.2 clipper on the back and sides, and a general trim on top. It's quite difficult to mess it up. During Covid I even bought a set of clippers and did it myself, with not horrendous results. Luigi at Cost Cutters on W Gray managed to make me look like I signed up for the military and got cold feet midway through the haircut. I was left with uneven bumps and tufts. Fortunately, my har grows quickly, so a week later it already looked better, but holy smokes I won't be back here. I went because it's close to my new home, but never again. read more

Manager called & said I'll get conditioning treatment this past Friday. I called prior to driving there, manager not on site. Called today, manager not available. I'm getting the run around please look at my hair now. My scalp is finally pealing, but my hair is has suffered the consequences and it is burned. I was told by a hair stylist that my hair had been compromised. I am not sure what you all are going to do but I am expecting a resolution to this! I am not happy. Now I am having to pay hundreds of dollars and cutting my hair to fix This mess! How are you even in business? Hire competent personnel and give Them proper training! read more

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Fabiola Maldonado cut my hair for the 1st time. She did a fantastic job. Fabiola has a God given talent & bless hands with her skilled craft cutting & styling hair. Plus she has a sweet spirit, very friendly & a great smile. read more

I'm a regular customer of cost cutters and Corinda is my hairstylist. Every single time she does an amazing job! I enjoy going there because it's a professional and friendly atmosphere. read more

Ask for Fabiola. She is the best! She did a great haircut and style and I am loving it.

UPDATE: very impressed and pleased with how management handled this. Thank you. If I could give 0 stars I would. I came in today around 5:45 for a cut and full color, knowing full well that I would be there past closing. Luis started on my hair and decided to try and just go for the brown dye bc it would be an extra $70 to bleach but he wasn't sure he would be able to do it without bleach. Instead of just doing a test strip he did the first half of my head. And then decided to go on with the bleach. So now the back of my head is a lot lighter than the front. I will attach the post bleach pictures bc I don't have good lighting rn to post final product. Around 2 hours in he finally said "this is q hard correction" but I've gotten the same color corrected before and it was much easier. He could not work around my mask so I held it to my face for 4 hours and now my arms are sore. At the end he told me to take it off and kept saying take it off and I was ready to leave so I did. I am also upset with the choice to leave an older male employee alone with a young female client. I am very upset with my hair. It was not worth the freaking $220 I ended up having to pay. Also it is now 10pm and I am finally leaving. Next time y'all should not accept a long job so close to closing. Now I'm stuck with splotchy hair and layers read more

Cost Cutters - Hair Salons Near Me - HOUSTON, Texas

Tina never disappoints. She's been my stylist for 18 years. She's friendly and consistent. Great quality at a fair price.

Farah is great! She's cut my hair for years. Make an appointment with her she's busy sometimes. Very happy to see they are a clean and safe location, everyone's wearing masks and felt good going back and love having my hair trimmed and short again!!! Thanks Farah read more

Forgot to post a review when I got my haircut a few months ago but if you do ever stop by ask for Corinda I've been to her a couple of times and she always does a great job I'm still loving my hair thx read more

Cost Cutters - Hair Salons Near Me - HOUSTON, Texas

Had highlights done by Farah at the river oaks location and they are beautiful!!!! They look great from every angle. She is the best at color!!!!! read more

Ismelda was amazing. She did exactly what I wanted. I would highly recommend her. Took the chance being out of town and was happy that I did. Thank you for a great experience. read more

I love this place. Only the one in West Gray. Everybody is highly professional, but my favorite is Fabi!

I have been to TGF before, but not this particular location...I'm now a convert to this location only! Corinda did the BEST job I've had in years on my hair. She has the magical gift of being a professional hair artist with incredible skill, and she also manages to be so humble and kind. I highly recommend Corinda. The salon is nice and clean and full of life. There are many other TGFs but I don't recall one this nice in a long time. I'm proud to say I go there! read more

Nice staff but you get what you pay for. I have shorter hair so I have to cut it frequently. Unfortunately this will not be my solution.

I've been going to the salon since I first moved to Houston 4 years ago! I just happened to get Gloria on my first visit and she is one of the best stylists I've come across in my adulthood. She takes her time and doesn't rush through, making sure to get every angle of your hair on point. I even drove all the way from Katy (for the two years I lived out there) to get my haircut by her every two weeks! Thankfully I live and work right around the corner from a River Oaks Shopping Center. The rest of the staff is very friendly and I am sure they do an amazing job as well. Men's hair special is on Tuesday - only $12 a cut ! Because of this it can get very busy in the evenings after work on Tuesdays. read more

Great job and low cost- I had an appointment and I did not have to wait, and the stylist was very friendly and did what i asked, normally stylist do what they want, lol read more

So I needed a root touch up and a cut. I brought several pictures how my hair should and has been. I have dark auburn/brown hair with lots of grey, but in 20+ years, never had a problem with coloring. The first attempt at coloring burned my scalp, and the color hardly took. My roots still showing! I was surprised when the technician asked me what I thought of the touch-up. :-0 So we did a second coloring, which at the sink I felt her mixing it in with the rest of my hair...but not washing out, which I thought was odd. (During each rinse the I expressed how her strong scrubbing and NAILS! were hurting me!). Second coloring was now too dark, and not just the roots but my entire head. When I showed the picture I brought in, she tried to say the almost black color I now had was the same as what was in the picture???!!!! The cut was OK, but I couldn't stop looking at my DARK black hair! I wishI had refused to pay for the coloring portion of the $135 charge. read more

Ask for Ruth! She's great. Went in at 5PM, was out by 5:15. Great conversation and great haircut. Thanks Ruth.

Corinda did an amazing job. Great attitude, friendly, and very attentive. I arrived early for my appointment and she was able to get me in the chair immediately. I highly recommend her. read more

Luigi was so good he took his time and made sure the length was fine with me.I highly recommend him.

They took me right away! Friendly service and very professional! Will be coming back to Emily when it's time for another trip.

Ask for Corinda!!! I've decided almost 10 years ago to chose a hair professional who cuts and colors A LOT of hair. No appointment necessary, but it's a good idea for the weekends. And forget paying a fortune for a cut and color. You will get exactly the same products and services and no attitude or drama. Ask for Corinda!!! read more

Walked in on Friday night and Luigi gave me a trim. I said no shampoo and just a simple trim. No pressure, no fuss. Perfect service!

This is not a fancy salon, so I would expect the prices for the services I buy to be cheaper than they actually are. They are not. That's why I give them 4 stars. A haircut + highlights + roots + blow dry cost the same as some of the more upscale locations I sometimes visit, but I don't get added services such as water, snacks, wine etc that I receive in other locations. It's pretty simple and straight forward here and really feels more like a dude's place. With that said, I really like having Fabiola Maldonado as my stylist and that's why I keep coming back. She understands what I need, does a killer blow dry and is just a sweet lady! No frills, just great work! I always leave this place feeling good and confident! read more

Great service and haircut! Always ask for Luigi, great cut! Never line and quick! Tgf on west grey

I absolutely love Corinda. She has been there so long. She is always very nice and just about the only person I trust to cut My hair.

Emily is the best! She gives a consistently great haircut every time. I've been going to her for 5+ years read more

I got a haircut and highlight by Judy and she did such a great job! Better than the expensive highlights I get at home, and such a nice lady. I will be recommending her to all my friends and I will ask for her next time I need my hair done. read more

First went in weeks ago now. Worst experience asking for layers to my long hair. She started chopping away with weird cuts all around my face. I told repeated I wanted layers not cupping my face features(she didn't even cut any hair not in front! My hair is now mid length and looks like JOAN JETT! She don't dry or style hair but keep telling me that it looks great. She kept knotting head looking at me like I was stupid and would agree to a wet mess. Was very clear she was focused on incoming customers then the ones that already sitting in front of her. Focus on the clients your cutting not one's not in you cutting chair. Very disrespectful to wander DURING a cut to chat and visit with others when you have a client! No one contacted me as stated here to resolve this matter. Message is to show future possible customers coming here to check that they care about customer satisfaction. WARNING that they DON'T! KEEP YOUR HAIR AND GO ELSEWHERE! I keep my above ranking and would go lower do to the deceptive business practices. NO CONTACT OR ATTEMPT HAS BEEN MADE BY THIS COMPANY BY ANYONE. Still bad hair and in bun. Farrah should be ashamed of her work here. I know I would. read more

Awful experience! The man who cut my hair last week was extremely unprofessional and I have been in pain for almost 3 days since my haircut. I commented on how rough he way being during the cut but he continued on. My neck is still irritated and hurts. I have never had such an awful experience for a simple haircut. This place needs to focus on quality control. I will never go back!!! read more

Cost Cutters - Almost 3 days after haircut and still very irritated - Hair Salons Near Me - HOUSTON, Texas

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The people are very nice! Gloria did a great job on my haircut so I will be returning in the future when I need it.

Great salon with a several excellent stylists. My favorite is Emily, she is friendly and very careful and remembers how you like your hair. Good location with lots of free parking (Kroger lot), and good hours. read more