The staff is great !!! To much clutter in front of the store and I think it's very unprofessional that this company doesn't give bags when you buy so much stuff. I don't want bulky box I want a bag. read more

I really like this Cosmoprof location. The staff is friendly and helpful, and I usually find what I need when I come here. Molly (I think she's the manager) always remembers me when I come in or call. When I called a couple of weeks back, she let me know that they no longer carry one of the Goldwell products I like. She mentioned that she did have one of the items left in stock. I was grateful that the store kept it on hold until I went in to pick it up last week. The service is really good here, and they usually have most of the things I need. I can also ask tons of questions, and the staff is always patient. This is a great Cosmoprof location! read more

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I bought a shampoo and conditioner set and there were 2 shampoo's and they wouldn't give me a conditioner (yes I had the receipt) without seeing my card as a hairdresser. You messed up not me! Never ever going back again and def telling my friends. read more

We came in about half and hour to closing and my mom wanted to open an account. Olga was so patient and spent so much time helping us get it started and for consulting us about the toning conditioner we needed. Whoever reads these please give Olga a raise or something she's amazing read more

I've been to this location three times now and I will never go back. Two of the three times I stood there for at least 13 to 15 minutes while they tried to check me out because they couldn't figure out the register. This last time I went to stock up I went because I needed a few things before I had surgery the next day. I didn't check my bag until the following morning as I was preparing and realized they left two of the items I purchased out of my bag. They never made it home with me.. when I went in to replace the missing items. They basically told me I was out of luck. Their stock was correct that there was nothing that they could do to help me. All I know is if those products made it out of that store, they went with somebody else not with me. I called customer service and their local rep was supposed to contact me and help me but nope. I never heard back from anybody not even the store manager. I will never go to this location again they treated me like a criminal, like I was trying to steal products from them and they were in the wrong. They were the ones that did not put my products in the bag. read more

I'm sad to say I had such a bad experience here at this location. It was my first time at this location too. When I first walked in I was greeted which is great. Very nice lady asked me if I needed help I told her I was there to get some nail supplies she showed me the aisle where it was located. As I started browsing I notice this big girl staring at me and I mean staring at me. She stood at the beginning of the aisle and kept looking at me she even went around to the other end of the aisle and continue looking at me. She didn't ask me if I needed help she just stared at me at the aisle making me feel very uncomfortable as if I was going to steal something. She even went around to the other I'll looking up at the mirror in the Ceiling. I wanted to cry she made me feel so uncomfortable every little thing I touched she was looking at me. Not once did she ask me for help. I didn't want to say anything I'm a professional stylist all I know is that I will never go back to this location again. Now looking back I really wish I would've said something. I spent over $140 in nail product. I should've gone to another location and taking my business to another Cosmo prof or salon centric. Never again read more

Super disappointed with the new management. The new manager Abby is very disrespectful and unprofessional. New staff is very clueless and I'm not sure I'll ever be coming back here. Go to Kirk's store in Yorba Linda they're the best!! read more

Everyone here is so sweet and very helpful.I'm always greeted and I really love this location specifically for that! All of them are knowledgeable and well educated on all their products. I love to hear about their own product testimonials because it really is a great insight on how my clients will enjoy the product. The store is always kept clean and easy to navigate which makes picking up before my day in the salon a breeze. I have become a regular at this location and they treat you so well it was definitely worth mention. Thank you Sonia and Staff! read more

This store is not the closest to me. But I choose to drive here because the girls working here have amazing customer service. I called them once and put them on speaker phone and my customer overheard our conversation and even she said "now that's great customer service". I love that they are not lazy to look up something for you. And they really go out of their way for you. I'm a big believer in customer service and they store excels in that department. read more

Drove 20 minutes, picked out some products, and got to the register and was told only "licensed cosmetologists" can shop here. Seriously?? What kind of business practice is this. 0 stars. read more

The products are well stocked and the place seems really clean, however the customer service is terrible. They do not seem genuine at all whatsoever and as I was checking out the lady (with indigo short hair) picked up the phone and proceeded to have a conversation with the lady on the phone and then also was yelling at another co worker at the other side of the store. While this was happening, the lady did not pay hardly any attention to me, nor did she say goodbye when I left. All the other employees seemed like they hated their job and didn't care for the customers at all. Would not want to come back, just because of the terrible customer service. read more

I agree with the previous review that this place has gone to crap since Sonia left. The shelves are bare and it's obvious they are not managing inventory well. On top of that, the vibe is off, it used to be upbeat and fun in there and now it's dismal and dreary. It used to be the best cosmoprof in the area and now I go all the way to cypress to get a decent shopping experience. Such a shame. Hopefully they get this place back to what it used to be. read more

Great location! Sonia and her team are knowledgeable, offer to assist, and care about providing you with the items you need to keep your clients happy. Marco has a smile on his face every time I'm here. He's stocking shelves and checking to see if I have any product inquiries. He and Brittany obviously use what's sold because their feedback is real! I've tried new lines with their direction and I finally have a heat protectant that also acts as a curl hold. LOVE KENRA #19! I don't live in the area but this is "my location" due to the staff. Thanks! :) read more

So I created a yelp account just to write this review. Can't even tell you how helpful Sonia the manager is. She literally listened to me whine on and on about my hair issues, and was so amazingly helpful on recommending product for me. I'm a licensed cosmetologist but that doesn't make me an expert on any, or every product line. She took the time to talk about different products with me and I could tell she was giving me honest feedback. Just to let every girl out there know if you're having volume issues Big Sexy HaIr- What a Tease is the best thing to come into my life, no joke. ANNND THE END. read more

I don't understand all the awful reviews for this CosmoProf because I get soooo exciting shopping at this location. All of the ladies here are so friendly and always willing to help me out. I like that it's pretty quiet in the store most of the time because it allows me to browse and do my own thing and take my time! Every time I've walked in in the last few months, they were stocked well and really knowledgeable about new product they got in too. read more

This was my first time going to cosmoprof ( in orange) and last, I was immediately greeted by a girl at the cashier which was nice and was helped out by another nice woman giving me advice on what products to buy, but when it came down to checking out at the cash register I was with an older Asian woman her name is Thu, who gave me the hardest time trying to check out my products. She asked for my phone number and when given she noticed I didn't have a account set up and immediately told me "you cannot shop here without one you have to be LICENSED" knowing this I purposely brought my license with me and told her I do have my license I brought it with me. She continues to talk over me and told me that even with a license I still have to set up an account. When asked if I could set up an account at the register she refused and said the process "took too long" and "didn't have time for it" ???? I was extremely confused she eventually gave in and said she can do a one time purchase with my license number which would've been great to mention to begin with! After that it was attitude from start to finish when asked to take off a nail polish and switch it out for another one she told me "whatever it's the same thing it doesn't matter" completely taken back by how rude she was being. I left completely taken as a joke. I am a young esthetician and felt as though because of my age I wasn't taken seriously and felt completely disrespected. Never going back. read more

Hands down the best cosmoprof store. Vanessa and Kelly are so awesome!! They are not only sweet but they are so knowledgeable about the products. Thank you for all your help ladies :) read more

Just saw review by Crystal N...it should be ignored. Look at her reviews. ..mostly negative. .except Hooters. Haha. Firstly, she appears to chronically return things which seems odd. Secondly, I am a long time shopper here and there are NO male employees!! This is by far my favorite location. It's clean, well stocked, awesome displays and the employees are beyond friendly and knowledgeable. Love coming in! Sonia and her staff make me feel like an old friend. Crystal would be better served shopping at big lots. read more

The guy that welcomed us as we walked in was so friendly and then continued to be helpful as we shopped. Didn't catch his name but very knowledgeable and funny. Love this location as other Cosmoprof stores have crabby girls working there! read more

This review is for a staff member at the Lincoln Ave. location in Orange who was working around 4:15pm on 2/23/2018 who has straggly blond hair and is heavy set. This woman was absolutely the rudest person I have encountered in a LONG time. I watched her happily process a return for the woman in front of me, who happened to be Caucasian. When I walked up next, her entire attitude switched to being hostile and accusative before I even opened my mouth. I was returning a DevaCurl product that I had used 2 times that had caused a lot of hair shedding. She took one look at the bottles and said she couldn't re-sell these but she was going to do me a favor and give me a refund. As the transaction was taking place, I noticed their policy posted at the cash register said nothing about not accepting opened products--in fact it only mentioned that for a refund a receipt was needed. I asked where that was written in the policy so I would know next time. She proceeded to angrily grab my receipt saying, "Well it's not on the sign but it's clearly on the receipt." There was nothing on the receipt except for their policy on sheers--something I had already checked before attempting to return this item. She then got flustered and combative and angrily said, "Well I can get my manager out here if you want. You think I'm lying?!" None of these accusations were made by me at any point, I was simply trying to find out about a policy that was not written ANYWHERE! She then proceeded to collect the phone number associated with the account. My friend who was with me is the card holder and she began giving her number. This cashier stopped her, turned to me with an attitude, pointed at me and said, "No, I'm going to need HER number since she used the product." My friend was floored and didn't even know how to react. This woman was now over and BEYOND being aggressive and rude, so I did not give her my real number. I called another store after this rude exchange to find out if they really did have a return policy that stated that they would refund opened products--and guess what--there is no such policy. After this rude interaction I will not be shopping here again and frankly, I will not be shopping at any other locations. Cosmoprof obviously does not promote treating customers with equality or dignity and based on the stark difference between my return and the woman just ahead of me, I would say this company also seems to be ambivalent to racist behavior. read more

I absolutely love shopping at this cosmoprof location. Vanessa and Vee are always so accommodating and always go above and beyond to help me with everything that I need. Best customer service ever! Five stars for sure read more

LOVE these ladies! First of all Sonia is amazing! Her and her staff are the best and provide the best customer service. My mom and I own our own studio and we always buy our supplies at Cosmoprof because they have the BEST employees! read more

This place has taken a crap since Sonia is no longer managing it. No longer will I take my business here. I'll drive an extra few miles to go to a different one if need be. read more

I love this place i feel like a kid in a candy store the service is good people are always up beat they actually love their jobs not like other Beauty places read more

Sonia rocks and so does all the staff. I live far and work in oc so I dropped in one day to grab some color. While I was in there I had so many questions and Sonia helped me with it all!! Have you ever walked into a place and felt so welcomed? That's how you will feel here. You all deserve 10 stars but yelp only provides 5 ;) thank you for always providing such a great place to come into and buy your products ! read more

I came in to return a few items and ended up being charged for them! When I called in, they were extremely rude and told me they couldn't find the transaction in the returns and that I would need to bring the receipt. Obviously it wasn't in the returns bc I got charged! When he finally found it after arguing with me when I told him to check the sales, he refused to refund my card and said I would need to come in for the $7. I told him that it was ridiculous for me to drive 40 miles for $7 and after 15 minutes of arguing and asking for corporates number he finally agreed to refund me. I know mistakes happen but he should have been more understanding and realize that he was in the wrong. At no point did he apologized for the mistake! read more

I feel like this was one of the better Cosmo prof locations. The staff was really friendly and they had everything fully stocked which is rare with these places.... I did have a little trouble finding this location however due to the fact that the city makes their sign look the same as all the surrounding businesses so when you are looking for a blue Cosmo prof sign you're not going to find it but I did find it eventually.:. All in all I like to this location and I wish that the one off of lemon Street in Fullerton was more like this one! read more

I am SO GLAD they are on the drive home from work. I am constantly needing to grab a couple things. The staff is always helpful with questions, introducing new products, even grabbing a basket because I "only came in for 1 thing" and my arms are full! The Marrakesh Oil is FA-Nominal!!! I bought it for myself and used it on a client, they stole it. :) So I bought 4 more and was out in less than a week. Its so nice being able to bounce something off a knowledgeable employee who can guide me to more appropriate products for a specific hair needs. THANK YOU! read more

Love the workers at this location, always a big help & friendly, been coming to the orange store for over 10 years, have to add that Marissa is my favorite, always has a big smile read more

Sonia and Vanessa are the best! They were extremely helpful and knowledgeable on the products. Now a days it is hard to find good costumer service anywhere but both Sonia and Vanessa provided just that- great customer service!. Thank you for all your help! Best Regards, Brenda, Monica ,& Erika read more

Always professional and very helpful. This has been my go-to for all my Supply needs . I literally go out of my way to go to this Cosmoprof because I know get great customer service. This store has a great leadership !!!!Sonia and Her crew are on Point . read more

The girl that helped me and my mom was super rude. She charged us with one to many items and kept arguing with us that she didn't. She's the girl with all the piercings in her face and shaved head. Had no energy. Hair stylist love talking and being upbeat. When we go buy our product we want to encounter that as well. Bad service. read more

Love the employees here. They are always helpful and nice. Note: This store is for professionals only, must have a license to purchase products from here. read more

I had an excellent experience at this store! I was looking for a product that would help thicken my hair and the 2 girls that helped me Marissa and Jackie were very polite,professional and helpful.Wow they really had good product knowledge.The store was very organized as well and I like that. It felt good walking out of there knowing that I received help from professional's. Great customer service! read more