I had help ordering a new Bronco with the help of Allen D. He was friendly and responsive. It took a long time for the Ford Motor Company to build and complete the delivery (over a year). The dealership experience was great though. No hidden costs, markups or surprises. I ordered the thing, payed a fair price and took delivery. I would recommend Corwin Ford if you are interested in a new vehicle. read more

Corwin Ford Tri Cities - New Bronco out in the wild. - Car Dealers Near Me - Pasco, Washington

Worked with Alan Den-Hoed, had a great experience with him and the dealership. This is the second vehicle I've bought from them and will definitely go back again. Would definitely recommend anyone looking for a vehicle to use Corwin Ford Tri-Cities. read more

Great Dealership to purchase a vehicle from. Jared the sales manager was very accommodating and made the whole process very smooth. They even delivered the vehicle to me in Spokane. I highly recommend. read more

Corwin Ford Tri Cities - NEW Bronco - Car Dealers Near Me - Pasco, Washington

The service department is terrible. They had my car for two months. Charge me a lot of money and two weeks after I got my car back, the problem is back. I had to go to the dealership five times while they had it to find out what was going on because they would reply to my calls or text. If they can't fix a car in two months, I sure wouldn't want to buy a car there. read more

Been looking for a Heavy Duty F350 for the past few months and could not find what I needed in a new or used truck. Found a used 2019 F350 on Corwin Fords web-sight and drove out to Pasco from Ocean Shores last weekend to take a look. I loved the truck but its bed was too short for my camper. Skyler Williams, the Internet Manager for Corwin Ford was helping me and showed me a couple new F350's they had available on the lot. I had been looking for a specific new F350 with specific features and color and they had it one available. My experience with Skyler and the staff at Corwin Ford was outstanding! Once we negotiated a price for the truck I was done and on my way home to Ocean Shores in no time at all. Thank you Skyler and Corwin Ford for the best vehicle buying experience I've ever had! read more

I ordered a 2022 Ford Maverick from Emma Harvey. I placed the order early this year and knew that the wait might be a long one. Emma checked in periodically, answered my questions when I had them, and sent me a few other possibilities along the way. I had held out almost as long as I could and was about to give up. In fact, I was just finishing up a test drive of a Honda Ridgeline at another dealership when she texted me that they had a Maverick similar to my order on the lot. Emma walked me through the features, clearly explained options, and the whole purchase was completely painless... even the financing. After the purchase, she followed up with some details on accessories I'd asked about. I'd 110% buy another vehicle through Corwin and Emma Harvey. read more

I notice that the first thing on this form is a rating scale. I also noticed that there are a LOT of one star reviews, mainly because it doesn't allow zeros. My first experience with the sales people was that they all stressed the need for a five star review. Never once did I see anyone trying to EARN five stars. We bought a car that turned out to be a true blue lemon. It had electrical parts during the test drive. the salesman said he would have the service department run a full diagnostic and make sure everything was fixed. we bought the car, and all the error message came back on the way home. we returned it the next day, and found out he had lied and just pushed the reset button. He had the nerve to ask again for a five star review. He got all ones. He then called up crying and begging me to "fix" my review. If this is the priority that management stresses, someone should clear out the management. read more

Looking for about the past 12 months for a crew cab pickup. The fact that these guys are preying on the weak with their "Market Adjustment" is sickening. Thought the local buyer's market might be smarter than to pay $5,000 to $10,000 over MSRP due to (insert excuse for gouging here). Disappointed to see that- despite a declining market, they're still at it (Without any attention to Ford Corporate warnings about future allocations for "Gouging tactics"). I wasted money at their service department before but will NEVER spend another dime at this place. read more

Stay away from this place! Lie after lie just to lead you on so you get too deep into the deal to back out. Rafael Piris is the best at this. That must be why he is there top salesman (according to him). Probably not his fault though, that's just how Corwin trains them. They will always keep the ball in their court and never give up anything extra. But hey, I got the "Invoice price" and the "Best deal all week" and "They didn't make any money on my deal" Ha ha ha! What a joke...... read more

I recently worked with TJ Tolliver from the Internet sales team. He was a solid guy, easy to work with, honest w/ no BS. He fought hard for the deal and we ended up getting it done... I'd absolutely work with him again. TJ gets a 5 star rating. Curt Watson on the other hand, was the typical greasy car guy you always hear about. Like an annoying gnat constantly flying in your face, he just kept trying to get me to buy the extended warranty... no matter how many time I told him that I didn't want it. Then once I got into the booth to sign papers, the lady said "sign here for your oil change maintenance plan." This greasy POS realized that he wasn't gonna make a dime off me so he tried to slip in a $400 maintenance plan... not on my watch! We never even talked about an oil maintenance plan. Needless to say, I put the brakes on that real quick so he came in with all of the typical backpedaling followed by a plethora of excuses of how it happened. Since I've lived here, I have purchased two cars and traded one in with Corwin ford. Most all of the staff seem honest and genuine. Except Curt, Curt is a greasy annoying gnat. Curt gets no star. read more

If you are looking to make a car purchase, stop by and visit Emma Harvey. She was such a great sales person to work with. Made our car buying a great experience. I would recommend her in your next purchase. read more

Corwin Ford Tri Cities - 2017 Ford Fusión SE - Car Dealers Near Me - Pasco, Washington

Emma Harvey at corwin ford got us into a car that meet all our needs and them some. Left very happy.

I've gotten my car serviced here a few times. One of the times they forgot to reset my oil life display, but everything else was great. The most recent visit was very disappointing. One of the ladies behind the counter didn't wear a mask, and one of the mechanics didn't either. Then a manager came in to talk about an issue with the employees right in front of the customers. It was a little uncomfortable to witness. When my car was done I found they took no care with making sure they didn't get it dirty. Lots of grease/ dirt all over my steering wheel and along the floor. I had to spend quite some time cleaning it up when I got home and I couldn't get it all out of the carpet. read more

Corwin Ford Tri Cities - Car Dealers Near Me - Pasco, Washington

DO NOT SELL YOUR CAR TO THEM! I came in and before even looking at my car they gave me a very low ball offer (they are selling an identical car for 2x) and then grilled me and purposefully tried to make me feel dumb and gas lighting me. read more

I purchased a 2018 Ram Rebel from Hannah 7 days ago. Hannah was amazing and very attentive. I had a flawless buying experience and ended up with an amazing Ram Rebel. It also didn't hurt that Hannah was a very stunning young lady that I enjoyed chatting with. read more

I contacted them online, they had the Expedition we wanted. Most of this transaction was done through texting , which was great for me. I worked with Daniel Medina throughout and he was very professional and efficient. When we drove to the dealership to make the purchase, he had everything ready to go. He was great at showing me how all the little things work and continued to answer detail questions by text over the next week. Best car buying experience I've ever had. read more

My car door went in with no ding and came out with two. They're big enough that I noticed them right away and the before/after pictures proved that they happened at Corwin. After a week, they magnanimously offered to buy me a touch-up stick! These guys no longer care about their customer experience, as the reviews are starting to show. Go to a smaller place who will actually care if they put dents in your car or not. read more

If I could give a 0 star I would we bought a 2012 f350 my husband ask numerous times if they had found the second set of keys our sales guy said no,no,no he said he looked back there himself. We also wrote up in the deal that the crank filter needed to be changed we called our sales guy he said that it was on back order for 6 months well I had ordered a second key I had a feeling he was not telling the truth so we asked for the filter gave the vin and wow they had the filter and it was in stock at Corwin that was just the first lie then the second we ask the finance guy if the had possibly found the second key and guess what they had it after we purchased the key. I am not a yelp reviewer but this place is a bunch of Liars they all tried to cover it up lol. This is a warning to not walk away RUN!!!!!! They also said they had to program the key we purchased which cost 200 that is not true I programmed it in 12 seconds. read more

I was in the market for a new truck (F-250 Super Duty) and was at the dealership getting a quote. They took my 2012 out for a test drive to appraise it and came back with the news that it was surging and not developing power! Astonished, I went with Corwin person to drive it and, sure enough, it was behaving the way he described. I decided to leave the truck there and rode home with my wife. The service dept. was already closed, so I called the next day. The first appointment opening available was over a month away, but they said they would try to work it in. Well, they had the truck problem diagnosed in a day (bad turbo hose) and a new part was in a day or two later and the truck was running like new. Mission accomplished. The delivery of the new truck was quoted at 6 to 8 months. Flabbergasted, I said I was used to 6 to 8 WEEKS. They replied that was the way it used to be until the supply chain problems. Okay, I would still get the new truck before my multi-state trip next spring. Two months later I got an email informing me the truck was in! I couldn't believe it. But, I had an issue: I had a minor fender-bender in the meantime. Corwin said, "No problem, you can get it appraised as-is." I already had the repair scheduled, so I told them I will just wait until it is fixed in a couple of weeks. Corwin came back with "We will take your truck to the auto body shop and give you the full appraised price." YES! I brought it in, and we closed the deal on the new truck. My experiences at Corwin Ford have been nothing but top-notch and strongly recommend them. Many thanks to Emma Harvey and the rest of the crew and Corwin. read more

Corwin Ford Tri Cities - My new 2022 F-250 Super Duty - Car Dealers Near Me - Pasco, Washington

I had an amazing experience with my car salesman. It's a month later, and my first payment begins. That's when I realized they had completely screwed us when it came to the financial part. They made us believe we got the deal we wanted, but really didn't. Not one to write a bad review, but I cannot believe how much they deceived us with our final deal. Recommend you bring a loan officer with you so they don't screw you over, or go somewhere else. read more

Incredibly dishonest company. They or purpose silliness leading and made numerous negative last minute changes once I had driven hours to get to them. They suddenly undervalued my trade in and the vehicle I was there to get was in worse shape than their pictures and statements had made it seem. I tried for nearly a month to get things corrected so that I wouldn't have to leave a negative review, and was regularly ignored or rudely brushed aside and hung up on. I would recommend getting a car from literally anyone else. read more

Laura was our salesperson and she was wonderful to work with. She made sure she found the car I wanted with all the specifications I asked for. She found it in Seattle and did a great job with getting us a good price on the car and my trade in. read more

Corwin has shown us true colors. Tried getting ahold of someone to fix my parking brake malfunction and I got hung up on 3 times and each time I called back I let them know I got hung up on. Called back 10+ times to no answer only voicemail. Left a voicemail and got no call returned. In an urgent matter I was let down once again. This was not the first time either. Terrible service/customer care. I'd give negative stars for their service. Called another mechanic shop got fixed up the next morning. Never buying anything from this place again. read more

I called service department, trying to get my daughters car in for a diagnostic, they said they were 2 weeks out for appointments which was fine I understand they are busy, Person I spoke with took my information said someone was going to call me back to get more information about the vehicle 2 weeks later no phone call. read more

Purchased a 2017 Ford Escape in Dec 2022 - thankfully we bought an extended warranty. After the 1st oil change (by Corwin) - the motor had no compression and it would be 3 months before it they could get it into the shop to even look at it. I took it to another Ford Dealer and they replaced the motor under warranty. not even 6 months later the PTU/Transmission went out. This car doesn't even have 115K miles on it and now the warranty service says they won't pay due to the repair costs being more than the car was bought for. I've just barely had the car for a year and basically have only driven it 3 months and now it's going to cost me another 4K to get it fixed. read more

Had a great experience buying my first new vehicle at Corwin Ford. Called ahead to see about talking to them about ordering a 2022 Ford Maverick and in a series of most fortunate events ended up driving home that night with the exact vehicle I wanted at a great price! Big thanks to Keith Carter and the rest of the guys (and gals) over at Corwin Ford for their great service and continued customer service that I have received since my purchase. read more

Corwin Ford Tri Cities - Car Dealers Near Me - Pasco, Washington

I had a very poor experience with these people. VERY high pressure sales tactics and very high prices - well over MSRP. It is my opinion they are engaged in questionable/shady business practices like requiring a 'non refundable' deposit/downpayment to even begin the buying process. They asked for that deposit while telling me I only had seconds to decide if I wanted the vehicle or not. They didn't even give me time to fully review the features/options package before offering the car to someone else. Yikes! I had to have an argument with the sales manager about declining the extended warranty. I told him very clearly I was quite capable of fixing my own vehicle and would be comfortable paying for any repairs as needed - without an extended warranty. We went around in circles 3 times while he insisted I explain in greater detail why I didn't want to buy it. During the purchase process I was able to review the vehicle more thoroughly and found that the vehicle I 'reserved' was really not suitable for my purposes. I declined to purchase the vehicle before signing all of the paperwork. Once that happened the dealer tried to keep every dime of my down-payment. The manager laughed at me when I asked for it back and told me the way they did business was for my benefit, not theirs (what a joke!). Only after a written demand letter did they reverse course and refund my down payment. I'd give these people 0 stars if I could. read more

We were not really sure we would be buying a new vehicle yesterday but we ended up getting a Ford raptor from Corwin Ford. We traded my 2012 in for a 2018 Model. We were so very impressed by the professionalism and knowledge of our salesperson, Emma Harvey. She had an excellent understanding of all of the truck specifics, was honest and a joy to do business with. I would recommend using her to buy a car at Corwin Ford without reservation. Outstanding read more

Great service staff (Doug). Professional, considerate and did what they could to minimize my wait time for my car repair. Two thumbs up!!! read more

Had another great experience buying a vehicle from Corwin. Hannah Breen is awesome, second time helping out, answered all our questions. Martin Santiago was great with the assist! read more

We just walked in and said we wanted to look at some vehicles and we got to work with Fabian Orozco and he was great! He seemed very knowledgeable and was quick to work with us on getting what we wanted. It was my first time actually doing the process of buying a car and he made it comfortable and not stressful at all. I recommend working with the family at Corwin Ford! We will be back for more!! read more

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Worst car service hands down I have ever experienced. I will not be going back. First off, the design of the service department reminds me of a slaughter house. You have chutes to go in to to meet with a representative. Its all closed off and claustrophobic. Perhaps when you update or remodel look at some of Temple Grandin's design work. At least those are happy cows. Bad design can be forgiven if service is good. Which it is not. My husband is listed as primary on the vehicle (we signed for it and bought it together). Despite being told several times I was going to be primary driver. Apparently that is now permanent. If I want to set up a service appointment or any thing with my truck, it has to be done under my husbands name. Which MIGHT have been tolerable if at least they could call me by my name (Debbie). The entire day I was called Nate and told to tell my husband this or that etc. So they don't get my name right... if only it stopped there. Dropped my truck off at 9AM asked what time it would be done. The time estimate they gave was a couple of hours, so ok 11 or noon. Let me translate their code into real time: any minute now - less than an hour; almost done - within two hours; a couple of hours - 6+ hours. So around 1pm after not hearing from them all day (mind you I was shuffled around through 3 people trying to get an answer before I just gave up and texted my service rep directly). I get the answer I'll like into it for you and get back to you. Ok no problem. Except, I hear nothing back. At all. So around 3 I get a text my truck is done and a shuttle will be around to collect me to bring me back. Shuttle shows up a bit after 4. Which, I won't complain about. Your shuttle driver is a saint. He was very busy and had even more runs to make. So I get to the dealership and ask about my truck where I was told actually it had been my husband who had been getting service updates instead of me. Again, despite being told that I was the primary on the vehicle, despite changing the number on the account to be my number (I guess they didn't do that since it was still my husband they were calling). And I'm still being called Nate now by multiple people - whom I have politely corrected, actually, it's Debbie, multiple times now. I guess they just really rather have my husband's business rather than mine. No problem. If he ever takes the truck in he can get work on it done there at Corwin. As for me, I'm going someplace where they at least get my name and contact the person who is actually waiting on the truck rather than the guy at work with no cell service. As a fun aside - I had emailed/ talked to a couple of people about getting me as the primary on the account, since, hey it is my truck. The email went a little bit like - is this number xxx-xxxx a good contact number for you. I replied in the affirmative. I got an email back - the number he tried yyy-yyyy was out of service, is there another number we can use. To which I reply - that is the incorrect number (although it is correct in your first email?). My correct number is xxx-xxxx, and I am free these hours to talk (insert hours here). Since which it has been radio silence for 3 days. Pity service was the worst I've ever experienced. The sales guy was a very decent fellow. I appreciate him (Kevin) and his time. He worked very well with us to get us the price we needed to make the sale happen. read more

Bought a use truck via the Internet they did not clean the truck inside or out. Looks like somebody wipe their nose all over the interior of the truck and they did not tell me somebody had smoked in this truck. Would never purchase anything from them again. read more

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Very easy buying experience. Raphael was helpful, explained everything for me, and was attentive but no pressure sales. Best price I found in Washington State for a new Bronco Sport in the trim I wanted. read more

I recently purchased a Bronco. My salesperson Laura Ayala was excellent. Her knowledge of the vehicle as well as the sales process made this a great experience. Her continued communication after the sale is not cookie cutter and definitely will have me returning to Corwin for my next vehicle. Thanks for the great service Laura and Corwin Ford! read more

Bought a 2022 F350 Lariat crew cab from salesman Alan DenHoed. I believe he is a trusted straight shooter that treats you like he's known you forever. No phoney baloney. It was an enjoyable purchase. It actually was my second truck that I have purchased from him. The first purchase in 2016 was great so I looked him up again for this one. He went over and above the call of duty. I wanted to trade in my 2016 dually crew cab and Lance camper and Alan made it happen. Got an absolutely great trade for both because of his hard work and communication with a local RV business. Saved me so much stress. I will go to him again for my next vehicle purchase. Happy customer, Mark J read more

I did my dealings on autotrader via Corwin Ford and had a great experience. It was quick and easy and all of my dealings were via texting. For me this is a great feature because I get stressed out when it comes to buying a car. The dealer I dealt with was Andrew Stringer and he made my experience easier. Andrew was in constant contact with me, at first I wasn't really looking at buying, but after the reassurance on my questions that Andrew would answer made my decision easy to just go for it. Although it doesn't have all the features I wanted but that was my fault because I was too excited that I was approved I didn't bother really looking at all the details the car had, but I guess I can live without those features lol. read more

Corwin Ford Tri Cities - 2020 Ford Expedition - Car Dealers Near Me - Pasco, Washington

We were impressed by the professionalism and how respectful Brenden Bender was with our purchase. He let us determine what we wanted and did not push us to the place of wanting to leave and take a break from the pushy salesperson that has no regard for what you are saying. Thank you for making the purchase such a pleasant event. read more

Do you wonder why brick and mortar dealerships are fading away? I don't. After going through the KBB appraisal tool on the Corwin website, getting a price range ($13,244 to $16,331) and getting emails stating that they typically offer more than what KBB says, I was convinced they were the best place to sell my car. I made an appointment and went to the the dealership where as I was walking to the door a customer was walking out and said "watch out they're sneaky" I was a little on edge but still confident it was the best place to sell my car to. An associated approached me and looked over the car then asked me to wait in the customer lounge. He asked me for the payoff amount and I reluctantly gave it to him (I know this tactic) once I gave it to him and the manager looked over the car the associate came back with a number... he said the manager offered $11,500 but he was able to get him up to $12,000. I was shocked and disappointed, the car is clean and has every available option. He said it's because there's a scuff on the wheel and a chip in the windshield... I later went on Carvana and they offered $14,500, I am in the process of having them pick my car up. Online dealers are the way to go from now on. read more

we bought a car from this dealership and it's been non stop disappointment from start to... not even finished yet. We still are waiting for it to have work done. It's been a week and a half so far. And i still won't have it, "hopefully " next week, they say . Every time I call to check on the status I get sent to a voicemail and have only had a call returned once! This place is slow and no one ever knows what's going on. If I hadn't already bought this ford. I would never to business with them. Do not recommend if you want a smooth transaction in buying a car. read more