It was time for me to get a more reliable vehicle. I prayed about it and decided to go see what…read moreRound Rock Toyota had to offer. I had an appointment with Nicole but ended up being helped by Cedaivian. He was patient and understanding with my situation. Even though it took longer than I wanted, I was able to walk out with a new car.

Review Update I want to update my previous review to reflect…read morerecent developments. After posting my initial feedback (refer to the bottom part of this review), the general manager did reach out to me, which I appreciated. When I called him back, he assured me he would look into the matter and get back to me with a response. However, it has now been more than two months since that conversation, and despite his promise to follow up, I have not heard back from him. While I was initially hopeful that my concerns would be addressed, the lack of follow-through is disappointing and reflects poorly on the establishment's commitment to customer service. Additionally, I remain convinced that something is wrong with the original repair. My sixth sense is telling me that they never actually replaced the part as claimed. I suspect either the part wasn't defective to begin with, or they simply repaired the existing part rather than installing a new one as promised. I am now going to investigate whether they actually replaced the part or not. If I discover they did not perform the work as promised, I will 100% pursue legal channels, as they have already collected payment from Toyota for this repair. This experience has completely eroded my trust in their service practices. Next time, I will be taking my business elsewhere. I felt it was important to share this complete picture of my experience for other potential customers. Original Review I had a very frustrating experience with Round Rock Toyota that I feel others should be aware of. Around 60,000 miles, the dealership told me that my car's CV axle was bad and needed to be replaced. Since my car was still under warranty at the time, I agreed and had them do the repair (replacement). However, at around 90,000 miles, I was told again that the same CV axle was leaking and needed to be replaced. This immediately raised concerns for me. If the axle was truly replaced at 60,000 miles, how could it fail again so soon? They also told me that I needed to replace the ac and engine filters which I had replaced 6 months prior. When I asked about the cost, I was quoted around $3,000 for both sides, which seemed excessive. I also took the time to inspect and photograph the issue myself, and while there may have been some wear, it did not appear nearly as severe as they claimed. This experience left me questioning whether the original repair was actually done properly--or at all. Being told to replace the same major component twice within such a short mileage interval is not acceptable. Overall, I feel misled and overcharged. I cannot recommend this dealership based on my experience. I am done with this dealership for good.

Amazing experience William was very attentive and would recommend for any car needs. Head down to…read moreHonda in Roy frock and give will a visit

Do not take your car here for service or repair! My son took…read morehis 2025 accord hybrid sport with 18k miles in multiple times because the tail light had condensation in it after it rained and he gets a wind noise from a bad door seal. He also had an issue with his Samsung phone syncing up. They made all kinds of excuses and would not take care of any of the issues. We will take both of our Hondas to cedar park Honda from now on.

Mr. Wills made our experience at KIA OF ROUND ROCK the best experience i have ever had a…read moredealership. His attention to detail was under standard. He helped us find, and buy the perfect car.

Check was received a couple of weeks ago. Happy that Kia followed through with the refund.read more

Great experience here! Jay Reed was friendly, helpful, and professional. He kept in touch with us…read moreand worked with me on what I wanted in my vehicle purchase. Super seamless transaction. All the staff there was very friendly throughout the whole process and in upbeat spirits. I am so happy we ended up at this dealership while shopping! Thank you! (Edited last name)

I brought my vehicle in because it would not start. I was told it needed a battery, so I had the…read morebattery replaced and also paid for an oil change. There were no overheating issues or coolant leaks before bringing it in. After picking up my vehicle and driving home, it overheated on that same drive. I checked and found that the coolant was low. This is after paying for a service that advertises a multi-point inspection, which clearly was not performed. I had to tow the vehicle back at my own expense. At that point, I was told the technician was new and had not topped off fluids or completed the inspection. Shortly after, that explanation changed to "it's due to age and mileage," and the dealership refused to take any responsibility. Let's be clear: The vehicle was returned to me in an unsafe condition, without proper fluids, after a service that should have included basic checks. It overheated immediately after leaving. That is not a coincidence. Because of this, I was without my vehicle for 14 days, paid for a second tow, and was then charged over $3,000 for a radiator that failed after the overheating incident. The fact that they admitted the technician didn't perform routine checks, and still refused to take accountability, says everything about how this place operates. I would strongly recommend thinking twice before bringing your vehicle here.

I came in for an oil change only to be told my valve cover was leaking oil. I replaced all the…read moreparts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the dealership. Five hours later, I left w/my car now sputtering/hiccuping at each stop light. I called Dorian & he advised me to come back. Dorian was quick to get my car in and I was out of there roughly 30 minutes later. I drove home only to find out AGAIN it was STILL performing incorrectly - maybe not as bad but still sputtering. This was not an issue when I drove in. I called Dorian again and he asked once again if I had time to go in. It is now almost 4pm. I was not about to go in for a 3rd time. The issue happened to be an ignition coil. This back-and-forth caused a significant inconvenience including work time lost, the cost of fuel and toll charges for the multiple back and forth trips and added stress driving a vehicle that was not performing reliably. I contacted manager Wayne and Luis for an inconvenience credit but since they fixed these parts w/no added charges to me, no credit was given but a free oil change on my next visit. What a great way to treat a customer going on 15 years of Nissan service!

My sales professional AJ was amazing and very knowledgeable…read more He was patient with me throughout the whole process. He never failed to keep me updated and not to mention he made sure the delivery of my vehicle was in top notch shape and even worked overtime to keep my family satisfied. The sales managers were very helpful and explained the whole process as well. I truly felt like a part of the dealership's family. AJ has even called to check on me after the purchase which was mind blowing. I will forever be a loyal client. Once again thanks Nyle Maxwell

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Great place to buy a vehicle. Great service from great people. You won't be dissatisfied.read more

Great people to work with, the dealership has been in town for a long time. It's comforting to…read moreknow your buying from an established family business with a great reputation.

My 2024 Nissan Rogue has a recall from NIssan Corp. for software upgrade and engine check…read more Ethan take care this recall. I tested drive and every thing was good. Thank You, Ethan.

Do not purchase the extended warranty here, it's a shady business!!…read more They say they offer prorated refunds yet they give you the run-around.

my salesman is Johnathan Barrera. He is so sweet, so patient. not pushy. I was "just looking"…read more but ended up leasing a car. That was six months ago and I'm still in love with the car.

As I sit here waiting 2+ hours for a routine oil change, I'm very curious why this 'new & improved'…read moreRound Rock Hyundai dealership spent millions addressing & rebranding the "well-deserved" negative customer comments received each day-and have not implemented an express lube lane? I'm sure that your low profit $ margin for this service, space limitations and staff shortages are all things to condider...has anyone considered outsourcing this item to some of the 'thousand oil change locations' in the greater Round Rock area? There are about 30 others with me in your 'redesigned' waiting area and I have overheard a majority of them also waiting for oil changes. Please don't reply with that 'cut & paste..call to discuss' my message....technology and innovation changes almost every hour. Y'all keep missing the boat! Maybe if Round Rock Hyundai considered customer feeback-or- held regular customer brainstorming sessions- you can increase your 1.5 star positive rating. Just consider it a deterrent to more negative customer feedback and "thinking outside the box" of excuses why this excessive wait has not improved in over 10 years.

Steven has been extremely helpful in both his knowledge and in his ability and willingness to save…read moreme money. The latter is important as it demonstrates to me that he's more about being helpful and building trust than he is about selling me things I don't need. I haven't purchased a vehicle from Steven, but knew of him and his dealership, so I asked him about some automotive issues I had: I had to replace two things on my vehicle: a very expensive HID headlight and a passenger side mirror that got sideswiped and demolished. I prefer to do things myself if it's easy enough and won't kill the vehicle. The headlight would've cost nearly $2,000 to have someone else get the part and replace it. Steven helped me locate a reasonably-priced used headlight that I installed myself and saved $1,700. The side mirror was surprisingly more involved than the headlight, and was harder to find a replacement. Parts and labor at other places were running around $800. Steven was able to find a used part and installed it in about 15 minutes. On that one he saved me around $650. My situations in which he's helped me are a bit different than buying from him, and maybe people don't often ask him about parts as much as they do about buying from his inventory, but in both cases that I've reached out to him on his opinions and expertise he's been above board and honest, as well as taking my expressed concerns into consideration. He's never tried to sell me on something I didn't need or up charge me when he could save me money. That speaks volumes, and he's earned my trust. I'd highly recommend checking out Steven and Hip Motors if you're looking for a car or have auto issues!

Steven sold me an unsafe vehicle and now does not answer or return phone calls or text messages. I…read morebought a car from him 2 weeks ago that I wish I had not. I was tired of looking around at used cars since I had been looking for 2.5 months, trying to make sure I did not buy an unsafe car. This car has a seat belt that does not work, does not have a wheel lock, turn signal does not work and does not have a manual. I am sure I will uncover more things about the car that was withheld from me during my initial meeting with Steven. He told me when I purchased the car that they top off all of the fluids when they get cars in and inspect them before selling them. The 2nd day I had the car, I noticed a warning light was on. I took it to a auto store and they said the washer fluid was low. I purchased 2 gallons of washer fluid and it took 1.5 gallons. So Steven is now an untruthful person, because there is no way they could top off the fluids when it needed that much washer fluid. Save your money and the aggravation, if you have any issues after the sale and buy from an honest dealer that sells cars that are safe to drive. Don't buy a car from him or the guy he shares a building with Josh at Centexsi.com.