It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

Long, professional, rewarding relationship! Cooper Brown…read moremanaged my rental property for over 20 years. This team has a sense of urgency, and professionalism that is hard to find in a property management company. I can't recall having a vacancy last even a month as they were able to find tenants quickly with a reliable payment history. When maintenance issues arose they were quick to notify me, present solutions, and hire the right individuals to resolve the issue. They are well versed in household repairs so they are able to keep the cost down and vendors accountable. They also kept the tenants happy throughout the repair process as well. I was fortunate to have this team work for me and would hire them again without hesitation. David, Steve, Nicholas, Jason and team did and continue to do an incredible job. Thanks for your help over the last 20 years! -George V

On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by…read morethis property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Jon Turner was a great help -- suggested a bunch of great places, and set us up with a number of…read moretours. Sped the process along and was attentive in our search needs. The 'free' thing feels a bit suspicious to start, but the business model does start to make sense and I'm happy they reached out. Recommended!

STAY FAR AWAY!!! If I could give them negative stars, I would. They do not have your best…read moreinterests. As a licensed real estate agent, this was one of the most disappointing and unethical experiences I've had working with another real estate company. I had an exclusive tenant brokerage agreement with my client and reached out to Promove to help locate available apartment options. I initially spoke with Oleg Konstantinovsky, who told me he would provide a list of available properties and schedule the tours. He repeatedly assured me that I was protected as the client's agent, that I did not need to attend the tours in person, and that Promove had employees who conducted the showings. Most importantly, he repeatedly assured me that I would be paid. At no point did Oleg clearly explain how Promove's process actually worked. He never disclosed that: Promove would be paid directly by the apartment community. I needed a referral agreement with Promove. My compensation depended on additional requirements that had never been communicated to me. According to Promove, I needed to personally show the property in order to receive compensation. After my client paid the deposit, Oleg actually called me asking why Promove--instead of me--was listed to receive the referral payment. That immediately raised concerns. I then contacted the apartment leasing office directly and was told that because Promove had contacted them first regarding my client, the referral payment would go to Promove--not to me as my client's agent. When I confronted Oleg, he claimed the reason was that he had a listing agreement with the apartment community. I verified this directly with the leasing office, and they told me that was not true. I also spoke with Promove manager David Haynes to understand why none of this had been explained upfront. Rather than answering my questions, he cowardly kept repeatedly responding with, "That's been our policy for 30 years." He never addressed why the process had not been disclosed before my client moved forward. In the end, Promove collected approximately $2,000 after doing little more than emailing to schedule a tour, while I--the agent representing the client under an exclusive agreement--was completely cut out of the compensation because of information that was never disclosed from the beginning. Even my client described the situation as unethical and was extremely unhappy with how everything was handled. My issue is not that companies have policies. My issue is with the complete lack of transparency. If Promove had honestly explained the process from the beginning, I could have made an informed decision and protected both my client and my business. Instead, I was repeatedly reassured that everything was fine, only to discover after the lease was signed that I had effectively been replaced in the transaction. Based on my experience, I cannot recommend Promove to other real estate agents. I would strongly encourage any agent considering working with them to avoid working with Promove at all costs. If you do reach out to Promove simply to get a list of available apartments, DO NOT allow Promove to schedule any appointments on your behalf. You call the apartment complex yourself, register your name as the agent, schedule a tour, and show up with your client to the tour. Not sure how either one of these guys sleeps at night knowing they're literally living in a web of lying, manipulating, and stealing from people.

We rented a home from this company for three years in a beautiful gated community. It was a…read morepleasure to call this place home. Any problem that came up were handled quickly and efficiently. Yearly inspection were done, and we always passed with flying colors. We were always complimented on the cleanliness and up keep of the property. Upon moving out it was a breeze with RPM. I believe if you maintain a home properly move out will be easier. A move out list was given to us; move day came and went. Move out Inspection was done by RPM without any problems. My encounters with TC were always pleasurable as well as professional. We did our part which allowed them to do their part. Which leaves both parties happy and satisfied. Try renting from this company; you'll be glad you did.

My husband, daughter and I viewed a property on 2002 Smith Dr in Kennesaw and wow! We had a…read morehorrible experience. The driveway needs to be replaced before renting. The smell was absolutely horrid, my toddler cried and wanted to leave because of the stench and my husband couldn't even finish the tour! I cannot believe you all are allowing showings of the property with such a pungent odor and the driveway being the way that it is. After speaking with Tammy she informed us the driveway will not be repaired "...it's not in the budget..." for them to fix and the smell will not be eliminated until the property "...does not rent..." my family and I will be looking elsewhere. This house is 100% not ready to rent, especially not for the $1,400.

I can't praise the team at Trusted Ally enough. I have several properties in the Snellville and…read moreGwinnett area. For the past 3 years they have been reliable and professional. We're happy we've found a property management company that knows what they are doing. Ideal company for invest property owners.

As an investment property owner, I needed a company for renting and managing my properties in the…read moreSnellville and Lawrenceville area. Working with Trusted Ally has been amazing! They were incredibly helpful and responsive during the process of securing a tenant. They advertised my property, screened potential residents, and shared updates with me along the way. Because of their professionalism, repairs and service calls are a breeze. Highly recommended!

My experience with Community Management Associates ("CMA") lasted from June 2016 to July 2021. In…read more2016, after 15 years with Bauman & Company (https://www.yelp.com/biz/bauman-and-company-atlanta-2), the HOA board at this particular property in Midtown Atlanta, where I owned a rental condo, selected CMA to be the new property management company. Over the approximately five-year span I was a homeowner of a property managed by CMA, I thought CMA did an OK job, hence my three-star Yelp rating. I thought Bauman & Company was exceptional, but they left the residential property management business. Other Midtown Atlanta condominium property management companies (companies not necessarily based in Atlanta, but manage Atlanta properties) I have experience with are Sentry Management and FirstService Residential. In my experience, CMA, Sentry, and FirstService have all been about the same: satisfactory. The folks I had the most interaction with at CMA were Sharon Andersson and Chris Roberts. Personally, I thought both Sharon and Chris were great. They were always responsive to my questions and concerns, mostly via email. I met Sharon at CMA's offices on Northside Drive in Atlanta because the HOA's annual meeting happened to be held at CMA's offices that year, so I have been inside CMA's offices. I met Chris virtually, because of COVID, during the 2020 annual meeting. I also interacted with Robert Corona, Brandi Ogburn, Krista Brito, and Ashley Grannum, among other CMA employees. All of these folks - Sharon and Chris included - were/are property managers. Each was assigned, at one point in time, to be *the* property manager for this particular community I owned a unit in. That's a lot of turnover. On average, this particular community had at least one new CMA property manager per year. That's one thing I and other homeowners weren't huge fans of. During the transition periods between property managers, there was often confusion because the outgoing property manager would disappear with no notice. In contrast, at the property where I live in Atlanta, also a Midtown condominium, the current property manager has been with us since September 2015. Over that time, I have enjoyed developing a long-term relationship with this property manager. This property is managed by FirstService Residential. Why is there so much turnover with CMA property managers? I did appreciate CMA's email announcements of new property managers. The announcements included contact info for both the new property manager and their supervisor. I thought that info was helpful. Since I was renting out a condo, I had to deal with another company, described by Brandi as CMA's "leasing dept." However, I don't think it is a "department" internal to CMA. I think it's a separate, outside company. The company is called Rental Monitoring Solutions ("RMS"). RMS stayed on top of my leases and made sure I paid my leasing administration fee. All this was so I could keep my rental permit which legally allowed me to rent out my unit. A lot of landlords and tenants rent under the table, but I always played by the rules. Aside from what seemed like an unusually high turnover rate of property managers and the confusion that ensued during the transition periods between managers, I thought CMA was fine. I don't remember having any exceptional experiences, good or bad, with CMA.

If I could give zero stars, I absolutely would. In just one year, I've encountered an overwhelming…read morenumber of issues. My experience with this company has been extremely frustrating and stressful--to the point that I've made the decision to sell my home for my own peace of mind. I would not recommend this company or any organization affiliated with its name. There is a clear lack of accountability and urgency when it comes to addressing homeowner concerns. Communication is poor, and response times are unacceptable. Homeowners are expected to pay HOA assessments on time, yet that same level of responsibility is not reflected in the service provided. Basic expectations such as safety, transparency, and timely resolution of issues are simply not met. The common areas are poorly maintained--the tennis court is littered with trash, has damaged or missing nets, and lacks proper lighting. The gate system is unreliable and rarely functions as it should, and the pool has been closed indefinitely with no clear communication or resolution. Additionally, there appears to be no meaningful accountability for board members, including instances of retaliatory behavior toward homeowners raising valid concerns. This only adds to an already frustrating and inequitable experience. I truly hope Georgia Senate Bill 406 passes soon to bring greater accountability and oversight to situations like this. Save yourself the frustration--if you come across this company, I strongly encourage you to look elsewhere for a more responsive, reliable, and trustworthy management team

I've been a tenant of Bullock Management Group at two different houses for about 10 years. They…read morehave always responded quickly to maintenance request. Even when the request was not an emergency most issues are fixed within a business day or two. In years when there were rent increases they were reasonable. There was never any extra add ons to what you pay in rent. Bullock threats their tenants in a fair and honest way which I really appreciate. Thanks!

i rented from Bullock over 10 yrs until they sold the property. we very pleased with the way the…read moremanaged the property we where renting. very prompt in answering any problems we may had ( very little). Very professional team!!!

I just want to share what a great experience we had dealing with James and Jenise to find our new…read morehome. James was tremendous from the very start. He was very responsive and accommodating whenever we communicate with him. More importantly, he was very personable whenever we meet him. Jenise was big help as well. She made all documentation and communication organized. We appreciate the efficiency we experienced dealing with both and we're encouraged by the type of sevice Renters Warehouse Atlanta can provide because of how they assisted us.

Renters Warehouse is the worst company to have them rent out your property. They will put ANYONE…read morein!! They put in a tenant who was LATE EVERY MONTH AND water damage EVERYWHERE! Side walls, ceiling, crown molding, closet, laundry room, carpet ALL DAMAGED!!! Who opens ALL the windows when its SUPER HOT outside and leaves the air conditioner running?!?!? They froze the coils and the drain pan in the attic was full of water and it overflowed creating a huge mess!! For all the homeowners wanting to rent out their property/properties, this company is NOT for you. There are better management companies out there!

I'm cringing as I write this because it's like letting out the best kept secret in property…read moremanagement. Out of state investors - your search is over. . . . Hayes, the owner, is a salt of the earth kind of person. He is reasonable, practical, ethical, and has high integrity. A true blessing to work with. Thank god we found him and his wonderful hardworking team. Crossing my fingers that they don't get inundated with new business too fast that they can't keep up with all the new demands. Having them makes owning investment real estate much simpler. After being swindled into paying way over market for an investment property in Rex, GA by Summit Asset Group in California. We were straddled with Relocation Realty as our property management company. Our HOA brought it to our attention that our property was a blight in the neighborhood and wasn't being managed at all by RR. Upon learning this, I contacted RR and asked for our tenants contact information, (fearing that they must be neglecting our tenants as well as our property). But they refused to give me their contact info saying that it was 'against their policy'. After reaching our tenants through snail mail, I learned that my suspicions were correct. I called RR and let them know that we were unhappy and the owner, Linda, offered to let us out of our contract with the disclaimer that I needed to give her the name of a new Property manager because she would not hand my property over to me/the owner.(!?!) However, when I attempted to accept her offer via email, she never replied or allowed me to exit without a huge penalty. Crazy lady. I was just about to fight this when I was diagnosed with cancer and a month or two later underwent a 12 hour surgery to remove a large tumor from my head. It took months to recover and then the treatments set me back even farther. It took almost a year for me to get my strength back and in the meantime, every month for a year our tenants paid their rent late. It made me worry but I was helpless to do anything about it. Finally, I got enough strength to reach out to RR and ask them not to charge our tenants the 15% late fee this month, (fearing that they must be over a barrel trying to make the rent each month and the late fee wasn't helping). Linda said "no" that it would be "against the law". Doubtful that she was telling me the truth, I picked up the phone and called DHC. Hayes was working late and picked up the phone. He said "Of course you can waive the late fee if you want to!". He even double checked for me. He answered a number of my questions and it was obvious that he was honest, good natured, had a positive sense of humor, was helpful, and just plain reasonable. I fired RR and hired DHC and have not had a single regret. The transition was super smooth, when I had a maintenance issue, (over Easter Weekend!) and I sent the request it was already taken care of by Monday!! Un-B-lievable!! Hayes is a great sounding board for rookie investors like me. This is the only property we own and Hayes and his team have been incredibly patient with all my questions. I feel so fortunate to have him on my team and much more relaxed knowing that he will help us to take care of our property and our tenants. Don't abuse him & his team or take advantage of their good nature!!

Pamela Mathis was very welcoming and straight forward very professional made sure everything was…read moreready on time for me and my family to move in she communicated with me very well and was patient with us being first time renters