It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

Supervisor Technician (Charles) is phenomenal and very informative. I had a couple of maintenance…read morerequests during my move in orientation and he handled them immediately by resolving it himself. The home is equipped with additional features like a resident app to control door locks, HVAC, maintenance requests, rent payments; very convenient. The rent includes Water, Trash, Sewer & Spectrum. I scored my experience 3 stars bc I am spammed with a survey request for every single thing possible. The move in process was simple but overwhelming with so many texts and emails. It was impossible to keep up. The home was inspected for cleanliness prior to my move in but had drink/ food splatters on the baseboards and walls from previous tenants. The paint job was incredibly sloppy and unprofessional. It is obvious that they hire cheap/unlicensed contractors to clean and paint. ​

**Subject: Formal Complaint Regarding Property Management, Recurring Mold Issues, Account Charges,…read moreand Lack of Resident Support** To Corporate Management, I am writing to formally escalate my concerns regarding the ongoing issues I have experienced with the management of my property. I have been a resident in this home for **13 years**, and I am extremely disappointed and frustrated by the way I have been treated by the local property management team. After more than a decade of residency, I believe I deserve to be treated with courtesy, professionalism, and respect. Instead, I have repeatedly encountered rude, dismissive, and unhelpful behavior when attempting to address legitimate concerns about my home and account. Despite making multiple attempts to communicate with the local office regarding serious issues involving an ongoing mold problem, account charges, and rent payment, I have not received the assistance or resolution I would reasonably expect. My calls and emails have gone unanswered, my concerns have been dismissed, and I have been left to repeatedly pursue management for help while additional fees continue to appear on my account. This treatment is unacceptable, particularly given my 13 years as a resident. **Ongoing Mold Issue and Repeated Repairs** One of my most serious concerns is the recurring mold issue in my home. Rather than thoroughly investigating and resolving the underlying cause, the affected areas have reportedly been addressed through repairs classified as customer wear and tear. There have been at least three repairs involving this area, yet the problem continues to return. The repeated recurrence raises serious concerns that the underlying moisture or mold problem has not been properly identified or corrected. Simply repairing or replacing affected areas without determining why the problem keeps returning is not an adequate long-term solution. I am requesting a thorough inspection and investigation to identify the source of the problem and ensure that appropriate corrective measures are taken. I am also requesting that Corporate Management review the history of maintenance requests and the decisions to classify these repairs as customer wear and tear. I want a clear explanation of how those determinations were made and what steps will be taken to prevent the issue from continuing. **Rent Payment, Account Charges, and Late Fee** I am also extremely concerned about the handling of my rent payment. My payment was returned, and I was subsequently charged a late fee. Given the circumstances, I am requesting a complete review of the returned payment, the reason it was not accepted or processed, and the late fee assessed to my account. It is unreasonable to expect residents to accept additional charges without clear communication or an opportunity to understand and resolve the underlying issue. I have attempted to obtain assistance from the local office, but I have experienced difficulty getting responses to my calls and emails. Meanwhile, the charges remain a concern. I am requesting a detailed review of my account, a written explanation of the returned payment, and reconsideration and removal of any late fee that was improperly assessed based on the circumstances. **Unprofessional Conduct and Lack of Management Support** Equally troubling is the manner in which I have been treated when seeking assistance. I have been met with rude, dismissive, and unprofessional responses rather than a willingness to listen, communicate, and work toward a resolution. I have repeatedly attempted to address these matters through the appropriate channels, yet I continue to feel that my concerns are being ignored. After 13 years in this home, I should not have to fight to receive basic communication and reasonable assistance from the people responsible for managing the property. I should not have to repeatedly call and email without receiving responses, nor should I feel dismissed when raising legitimate concerns about the condition of my home and the accuracy of my account. I am requesting that Corporate Management review the conduct and communication of the local property management staff and determine what corrective action is appropriate to ensure residents are treated respectfully and concerns are handled professionally. **Requested Corporate Action** I am formally requesting the following: 1. A thorough inspection and investigation of the recurring mold issue, including identification of any underlying moisture source. 2. A review of the three previous repairs and the basis for classifying them as customer wear and tear. 3. A written explanation of the returned rent payment and a full review of the late fee and any related account charges. 4. A review of my maintenance history, prior complaints, and attempts to contact the local management office. 5. An investigation into the conduct and responsiveness of the local property management team. 6. A written response identifying the

The whole experience was positive. James and his team are true professionals helping you to get the…read moremost value out of your home. They coordinated everything so well and helped me get my home ready with expert advice and professional vendor networks. They were honest, caring, committed and responsive. I couldn't have asked for a better team and I am so glad I chose to partner with them in the process of selling my home.

James Yeh and his team helped sell my friend's home in Lilburn. They were super awesome people,…read morewere really great to work with, and respectful. They understood the market really well, and provided insightful subject matter expertise. His extended team was also great to work with, as they helped coordinate a lot of moving parts on the back end. I highly recommend Yankee Homes!!

We rented a home from this company for three years in a beautiful gated community. It was a…read morepleasure to call this place home. Any problem that came up were handled quickly and efficiently. Yearly inspection were done, and we always passed with flying colors. We were always complimented on the cleanliness and up keep of the property. Upon moving out it was a breeze with RPM. I believe if you maintain a home properly move out will be easier. A move out list was given to us; move day came and went. Move out Inspection was done by RPM without any problems. My encounters with TC were always pleasurable as well as professional. We did our part which allowed them to do their part. Which leaves both parties happy and satisfied. Try renting from this company; you'll be glad you did.

My husband, daughter and I viewed a property on 2002 Smith Dr in Kennesaw and wow! We had a…read morehorrible experience. The driveway needs to be replaced before renting. The smell was absolutely horrid, my toddler cried and wanted to leave because of the stench and my husband couldn't even finish the tour! I cannot believe you all are allowing showings of the property with such a pungent odor and the driveway being the way that it is. After speaking with Tammy she informed us the driveway will not be repaired "...it's not in the budget..." for them to fix and the smell will not be eliminated until the property "...does not rent..." my family and I will be looking elsewhere. This house is 100% not ready to rent, especially not for the $1,400.

I currently participate and previously participated as a seated HOA Board Member with several…read more high density multifamily residential communites. My interaction and working with certain property management companies has given me the abiltiy to weigh in on their performance and metrics. Access Management Group is ahead of the curve compared to the lion share of management companies I have dealt with. Their portal management, intuitive property managers, along with Board and community collaboration deserves kudos. If your HOA Board or Community is exhausted, has transparency issues or challenged with property management being complacent, I highly recommend Access Management Group. Dennis W. Residential Investor President CEO DEW DEVELOPMENTS INC et al Companies

I have lived in my condo for over 35 years and have never experienced such a horrible management…read morecompany as Access. They are not responsive to issues, concerns, or requests of the homeowners, and are always on the defensive if you try to talk to them. Property sales are going down because they will not properly fill out bank mortgage forms for prospective buyers thereby selling only to those who can pay cash. They do not enforce our bylaws or rules and regulations so the appearance of the community is going downhill. Please think twice - or three times - before hiring them!!!

5 Stars For Darius - Exceptional Maintenance Service!…read more After moving into our home just two weeks ago, we've unfortunately encountered several maintenance issues that have made the transition less than ideal. However, I wanted to take a moment to recognize Darius for the exceptional service he provided when responding to our most recent issue with the air conditioning. From the moment he arrived, Darius stood out for his professionalism, attention to detail, and genuine care for the quality of his work. Unlike our previous maintenance experiences, he took the time to thoroughly investigate the problem rather than simply addressing the immediate complaint. During his inspection, he discovered several issues that had been overlooked, including a water leak sensor that was improperly positioned off the floor, an air intake obstructed by our sofa, and coils that needed cleaning. He also explained that the air filters should have been replaced before we moved in. Rather than leaving that issue unresolved, he personally went to the store to purchase the appropriate filters, returned, and installed them. What impressed me most was his commitment to doing the job right, not just getting it done. He was thorough in his assessment, took the time to explain his findings, and demonstrated genuine pride in the finished product. It's refreshing to encounter someone who treats a resident's home with the same level of care and attention they would give their own. While our first two weeks in the home have certainly presented challenges, Darius was a bright spot in an otherwise frustrating experience. His work ethic, professionalism, and dedication to ensuring things were addressed properly did not go unnoticed. Darius is exactly the kind of maintenance professional every property should strive to have on its team. His service deserves recognition, and I sincerely hope management acknowledges the value he brings to both the property and its residents. Thank you, Darius, for going above and beyond!

They deserve to be shut down. THEY ARE PREDATORS!!!!!!!!!!!!!…read more I forgot to mention something important in my Google review and BBB review: the rent increases. Year after year, my rent kept going up, while the problems with the property and the customer service continued. The price kept increasing, but the quality of service and communication did not. My overall experience with Progress Residential has been extremely frustrating. They are relentless when it comes to collecting money, but when you need someone to actually listen, explain a charge, or work with you, good luck. I am a retired 100% disabled veteran living on a fixed income. My sister, who is active-duty military, was my guarantor because I needed her financial backing to qualify for the home. She has now received orders to relocate overseas. Progress Residential refuses to consider her military orders toward waiving my early termination fee because she is a guarantor and not a resident. Her credit, financial responsibility, and military status were good enough when they needed them to qualify me for the lease, but now her military orders apparently don't matter. I sacrificed my mental health, my body, and my health serving this country. It is extremely disappointing to be treated like nothing more than an account number when I am asking for someone to simply work with me. Now I'm facing an early termination fee equal to two months' rent, approximately $1,000 in utilities, and disputed late fees. My rent has NEVER been late. My utilities have NEVER been late. Yet I am still fighting multiple fees. I was charged $420 for pressure washing after I was already communicating with them and trying to find someone affordable to do it. They sent someone themselves, charged me $420, and then added a late fee. I'm also being charged for future utilities that hadn't occurred and old May charges in August, with another late fee added. Now it is September, my lease has been terminated, and I have utility charges showing up on my account for September. I have already surrendered the property, so I want to know exactly what these charges are for and what dates of service they cover. And the communication is terrible. When they do respond through email or chat, I often receive generic, copy-and-paste responses with no substance, no actual answers, and no real resolution. You can explain your situation repeatedly and still feel like nobody actually read what you wrote. Calls aren't returned, and getting someone to take ownership of an issue is incredibly difficult. For two years, my AC went out multiple times a year with no compensation or apology. The windows are poorly sealed and allow lizards/geckos inside. I've also had to pay for lawn service and was asked to re-sod the lawn. After two years of renting from Progress Residential, my biggest takeaway is that the money matters more than the people. If you're considering renting from them, DOCUMENT EVERYTHING. Save every email, take pictures, keep receipts, and read every line of your lease. I would not recommend Progress Residential.

We have used Ashman Landscaping for 5 years, and have NEVER had a problem. Jeremey and his crew are…read moreawesome to work with, and if there is ever a problem he gets back with you very quickly. We will continue with this company as long as we live in Alpharetta.

Great company. When I needed a temporary place for my business they were able to get me in fast…read moreand I had everything I needed.

Do not recommend whatsoever ... they are a rip off and the amount of money they require at the end…read moreof a lease is more than the deposit

From the owner: We can help with all aspects of Real Estate. Buying, selling, or being a landlord. Revolutionize…read morethe way you think about residential investments with our comprehensive care and management approach.

Kamila Rodriguez is an outstanding real estate agent as well as a wonderful human being. As her…read morevery first client, I can attest that her dedication to my satisfaction was evident. Throughout my home-buying process she was incredibly communicative and answered every call, text, and email promptly and followed through with each and every task. In addition, she went out of her way to accommodate my viewing schedules and provided honest advice on neighborhood dynamics, property values, etc. Kamila never left me hanging and wondering and as a first-timer myself, this gave me peace of mind. Without a doubt I recommend Kamila Rodriguez to anyone looking to purchase a new home.

Leah is, simply put, the best. She listens, TRULY cares, and pays attention to detail. She is so…read moreknowledgeable and knows exactly what to look for as "red flags" in any house we visit. She is worthy of your trust as a seller or buyer!