I was hesitant about using a property management company for various reasons. This was my first time working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time. read more

Rent Appeal has consistently provided the best customer service and expertise with my rental. Highly recommend!

Jenn & the Real Appeal team are consummate professionals! They are constantly learning and improving their business. As a property owner, you can trust your home with them and as a resident, you can trust that they'll be taking care of the home. read more

I'm a Property Owner who's been with Rent Appeal for a little over 4 years now, and I've had a great experience with them. Over the years, they've managed several units for us. The best part of my experience has been the responsiveness of the staff when handling tenant issues, work orders, and my phone calls and/or emails. Most recently, I've been working with Itzel (the office manager), who goes above and beyond to answer my questions and help with my requests. I'm a very detail-oriented person who's fairly involved with my properties. Itzel never seems to get tired of me (lol). Property management is not an easy job, so I appreciate the hard work of the entire team. read more

I have been working with Jennifer and her team for over a year now and I can't express how awesome they are. The whole staff is amazing to work with, they care about providing an elevated level of experience to residents, property owners, and the vendors they work with. I would highly recommend anybody to work with this property management company! read more

Jennifer is super nice and professional, but she fails to see the bigger picture, and is unable to think outside of the box! Update - We eventually rented the home that we found and its amazing. The owner was elderly and sold us the home for nearly nothing (after less than a year). Now the home has surpassed $350k in value. And its paid for. So, in this regard, you may very well want to take the same path that I did. When people shoot you down, or try to exploit you, its always the same process time after time, you provide them the middle, and you march on. Good things are to come. Do not run around paying these "application fees". You must control your destiny, my credit did take a hit during the recession, after all, I am a millennial, I had a new wife, and a new baby. I was doing great, but that all changed when the recession hit. These credit companies use a system that is failing. And Jennifer uses another system entirely that provides an even lower score than they do. So all the odds are stacked against you. As if my life wasn't already hard enough as it was. I can recall telling Jennifer she had it wrong, and she cannot rely on the credit system so heavily, after all, I had offered to pony up so much cash, that things could not have failed for her. But she was obsessed with the fico score. So now we ask, who was right? Well, my home is paid in full, my cars are paid for, one of which is a brand new corvette for which you can find on my facebook page. And life has never been better for us. In that regard, maybe I should thank her and the "fico bosses" for their greed. I say it again, you cannot rely entirely on fico score, the totality of ones circumstances must be accounted for!! read more

Property owners stay away! If you want your property taken care of, I do not recommend using Rent Appeal. We told them that we had a water leak over a week ago and it's still not fixed. We have mold all around our bedroom windows and they told us they'd just wipe them down. We have water damage and broken ceiling tiles that we were told would be replaced before move in which was over a month ago. The property was filthy upon move in - it was the furthest thing from a professional clean. The communication is horrible by the property manager and service requests sit open for weeks. Pictures speak for themselves so please review and evaluate if this is how you'd want your property to look ... read more

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Very responsive team and you can tell that everyone at Rent Appeal cares about customer service.

FRAUD FRAUD FRAUD My husband and I submitted an application and when calling rent appeal to ask when they would review they said early in the week, but they had 5 applicants ahead of us. When logging onto the website the house we applied for was still available to submit applications. Why would they leave a house up for applications when I was told there were 7 applicants they were reviewing? I believe Rent Appeal leaves these houses up and rakes in all the application fees which is $75 PER A PERSON. So basically they stole $150 from us. I would never rent from this company. Also they do not answer calls I would be afraid if there was a maintenance issue I would never be able to get ahold of someone. read more

On my most recent interaction with Rent appeal and office manager Itzel Ortiz . I felt as though my needs and expectations were exceeded, Itzel was excellent and very quick to answer any questions. Overall Rent appeal is the place to partner with. 11/10 read more

The sweetest and most hardworking team to work with! Jennifer and Cara are great with making sure you are taken care of:)

Renters Beware!!!! Rent appeal has a habit of adding extra charges. Not fixing things in a timely manner . In fact they do nothing in a timely manner. Make sure you document everything. I am surprised they haven't gotten sued yet. But I'm sure it's coming BE AWARE!!!! read more

I've owned rental properties for 9 years, and the biggest challenge I've had as an out-of-state investor is ensuring I have good property management for the property. I've been through numerous property managers because of how bad they can be. Rent Appeal is by far, no contest, the best property management I've worked with. Their systems and communication are literally flawless in my opinion, and I'm honestly not sure they could make my life an easier than they already do. I have properties in other areas outside that which Rent Appeal services, and the contrast between the PM I have on those properties and Rent Appeal is like night and day. I wish I could have Rent Appeal managing all my properties! They are truly a dream to work with. Not easy to find in property management. read more

They have an amazingly awesome team that is super responsive and knows what they're doing. I couldn't have found a better company to manage my property. read more

I have Rented a Home with RA for 3+ years. This is likely the Best Rental Company in the area. They rent nicely prepared inspected properties. Very professional to speak with. If you need matienence they respond and have someone to you in 24 hours or less. Both Jennifer and Cara have treated me like family and are very caring about both the Renters and Owners. Based on other Rental company experiences I have had, I would give them a A-1 recommendation. The rental prices are very fair unlike some other companies. If I could give them 10 Stars I would! Thanks Rent Appeal from me and my Family! They are that great! read more

Rent Appeal was very responsive when I was trying to rent my property last year. They called me immediately and was ready to get started. Also, they had a lot of good advice for me. However, I ended up selling my home rather then renting. I would definitely recommend this company as they seem to be very knowledgeable and organized. read more

This year was my first foray into property management and even though I've been a realtor and I'm currently in the mortgage industry, it doesn't make the aspect of managing tenants, issues and problems any better. As such, I wanted to find someone who could help me through the various paths and make sure that I was doing this the right way. Enter Jennifer Whaley and Rent Appeal. MY GOODNESS. I couldn't have found a better situation. We spoke on the phone to discuss first steps while I was vetting out a few companies, and I just had an immediate comfort level with her. I did my due diligence and determined that Rent Appeal was the best fit for me based on the customer service provided by Jennifer and my overall impression of how the company was run. She was very clear about her expectation levels of the quality of repairs that needed to be done to my property and I made sure to follow them. After all the work was done, my first tenant was prepared to sign a 3 year lease. Talk about a striking gold! First month's rent and deposit were paid and the magic was made. I've told everyone I know about Rent Appeal and shared her information with all the realtors we work with at how great of a job she does. I couldn't imagine a better group of people to manage my property and any future property that I may look at investing in. Thanks for ALL that you do! An extremely happy client! Stephen read more

I wasn't sure if I wanted to rent my condo or to sell. The staffs were very knowledgeable and helped me guide through the decision making process. read more

I had the worst experience with the rent appeal staff. I applied to rent a property they manage. My application was denied for no legitimate reason. I asked for this decision to be put in writing it's been two weeks and I still haven't received it. Mind you I meet the income, credit, and background qualifications. read more

I have been working with them for many years. Definitely takes care of their tenants in regards to plumbing. As a vendor I am always paid on time and maintain clear communication on jobs. If I rented, I would rent from them. Houses are well taken care of. read more

After telling the agent our credit score, which was below what their requirement was, telling of a 5 month stay on a lease which I ended due to the sudden death of my husband and showing 4 1/2 years of excellent rental reference, and have substantial monthly income the agent encouraged me to fill out the application and pay for the credit and background check. After taking more than a week the agent turned down our application. Is this a new scam? The agent knew in the beginning that we were not going to be approved, but she encouraged us to proceed. Renters beware!! Very unprofessional acting and luring. read more

The Rent Appeal and Appeal Property Group went above and beyond to prepare and sell our rental property. The property was in a poor condition when we switched to using Rent Appeal for property management. We worked with Appeal Property Group when we decided to sell the house. Since we were out of state, Jennifer and Laura managed the entire process from finding a contractor to making selections to making sure the sale went smoothly. They were quick to respond to our calls, texts, and emails throughout the process. We appreciated their guidance when we ran into hiccups. We recommend Rent Appeal and Appeal Property Group for anyone looking for property management or to buy/sell a house! read more

I was a tenant with Jennifer using Rent Appeal for 6 years. Jennifer and entire team was quick, professional, and the online process made renting a breeze. Highly recommend this team for any renting needs!!! read more

Jennifer is very responsive. I mean Speedy Gonzalez fast. I didn't have to use their services because I ended up putting my property on the market. However, I can tell from her reply time and her demeanor, that she would do what's necessary to rent your house to a quality applicant. She referred me to people that were able to help me rent it out if I decided to go that route. I have only positive things to say about her. read more

Jennifer and her team are awesome. I've been working with her for several years (even prior to her forming her own business - Rent Appeal). She offers quality service as she is thorough, quick, detailed and an excellent communicator. I live out of state and there is no way I could manage my property to the level she does. Each time my house has been vacant she has quickly rented it to a quality tenant. I highly recommend Jennifer and Rent Appeal. read more

I have to say for all the property management co I've dealt with, Jennifer was very attentive and responded to all my phone calls and texts. When I had issues with the house she def got it taken care of. I highly recommend Rent Appeal! They do their best and I've enjoyed being a tenant. Ending our lease was easy and again she helped all she could! Even stayed pleasant from beginning to end of the 3 years I leased at the residence! Thank you Jenn! read more

My tree service company has done work for this property management company for years and it is amazing! They have a great portfolio of properties that are extremely well maintained. Their tenants seem quality and their property owners seem to really care about the properties. They are always hiring my company to clean up the dead and hazardous trees to help protect the property and tenant. It's unusual in my opinion to see such quality from a management company. This is the company to use! read more

I am highly upset with Rent Appeal. They seem to want to rip people off and pocket every dime that doesn't belong to them. I am a previous renter and just moved out of one of there townhomes. Today the realtor told me she did the walk through and gave me a estimate of what I owe to them after my move-out. Mind you I paid a 1295 deposit to them and they are saying that I owe them 300 dollars after that. So one your not trying to give me any of my deposit back and your saying I owe you money for which I cleaned the whole place top to bottom. Yes it has some ware and tear but that is normal and expected. But I could live with at least half of my deposit being returned but telling me your taking my whole deposit and 300 dollars more. I'm in shock. The reality of it is that I understand you have to try and get a profit out of everyone but being a fair judge of what the place looked like when you gave it to me and what it looks like now you guys should be ashamed of yourself and truly I'm tired of being taking advantage of and I will be taking this to court because I documented everything and I will not let this company picket my money to make a quick buck that they don't deserve. read more

Jennifer Whaley, owner of Rent Appeal, Inc., was the property manager of the home I was renting from 2011 to 2015. During that time, Jennifer was always available to discuss and resolve any issues that occurred with the home or the property. Communication was always open, fair and immediate. What I found interesting was that in all of our discussions, Jennifer openly demonstrated a fairness to the owner of the property as well as to me, the tenant. I thought this was unique as her decisions were objective, fair, and a win-win situation for both. It is most difficult to find a property manager with all of these genuine qualities in addition to the expertise that she brings to the table. Finally, and what is now most appreciated is that Jennifer keeps in touch with her previous tenants and is always available to provide any assistance and answer any questions one may have. I highly recommend Rent Appeal, Inc. and Jennifer Whaley. read more