Just want to commend Boundless Management for the wonderful service they provide! As a rental tenant, sometimes it can be frustrating dealing with management companies when it comes to service requests or other concerns for the place you live. One way Boundless is proactive in this, is their quarterly inspections and property walk-throughs. I have had the pleasure of having Jamaal Carroll as my property manager and I admire his thoroughness and care when it comes to things that need to be done. His commitment to both my safety and comfort in my rental property is top notch and he will even see things that need addressing that I haven't. Just want to thank you Jamall for your eye for detail and I also want to Thank Tina for collectively working with the team to expedite any service requests! Thanks to the maintenance team, Juan and Adam for doing such a great job of repairing or replacing broken or non working items. I am comfortable and happy in my home because of the entire Boundless team! Kindest Regards, Julia Whetstone read more

The units at Waldo St are disgusting and probably riddled with mold due to the constant leaks and lack of proper air conditioning. Make sure you don't want your deposit back if you rent with them, because they will do everything in their power to keep it from you! My closet had 0 shelves and all of the windows were painted shut, including in the kitchen with a GAS STOVE. So much shoddy work being done on these properties, I would truly look elsewhere. And they will respond to your maintenance request, but they will also do THE LEAST possible to "fix" your issue aka shut you up. Good riddance! read more

Called to inquire about several of their properties and NEVER received a response! Guess they're not really interested in renting!

Great company to do business with. They are very professional and tend to issues very quickly. Highly recommend.

Boundless Management is an excellent property management company. I've been renting one of their properties for over 2 years, and I've never had an issue with their team. They respond to service requests and inquiries very quickly, and they make the rental process fairly painless overall. Highly recommended! read more

As instructed uploaded tax documents and received no notice that dropped me without timely notification. Please be careful I wouldn't trust them; plus they are pricey too. Very poor customer service, no call back. read more

Boundless made it easy for my wife and I by quickly, although thoroughly, sourcing tenants to rent our home when we were needed to move abruptly in a family time of need. They found trustworthy tenants in a timely fashion and made us feel very comfortable throughout the process. read more

Riel and the Boundless team are professionals that care about their customers. They are kind, responsive, and solution oriented. They made my move back to Atlanta so smooth! read more

I hired this company to property manager my home. I don't reccomend them but i will give credit where its due. Positives: Boundless leased my home in record time and the only issue i had with the intake process was that I was charged a $200 cleaning fee and nothing was done. Not kidding, I came back to look. Also the monthy mgmt fee they were charging at the time was pretty competitive. Negatives: In addition to the fake cleaning fee, the next month they charged me $80 to flip a switch from off to on and that's when we parted ways because it was more than obvious that it was going to be a money grab situation and I was in the losing position. They agreed to let me out of the contract (surely sick of dealing with me by then) and for that reason they get 3 stars. Overall: i would say that we parted ways amicably and worked with many of the people named in the previous comments. read more

I lived in a Boundless property for three years. Communication with management was subpar at best throughout our time in the property, with random maintenance people showing up without contacting us and finding out the house previously had black mold (our neighbor told us this). Part of our security deposit was held by Boundless for a cabinet that was never in the house when we moved in. Unfortunately, we don't have photos proving it wasn't - despite them not including it on their lengthy move-in evaluation and pictures from "before we moved in". Overall, this company is a cluster and it's shocking people trust them to take care of their homes. I am extremely disappointed in Boundless after being pretty good tenants for 3 years and then being accused of stealing something. It's truly ridiculous and I would not recommend leasing from this company unless you enjoy being frustrated. read more

My family and I had a very good experience with a home rental while our home was being renovated. We rented for 14 months and the management company was very attentive to any work orders we requested. Thank you for your professionalism! read more

Working with Juan and the Boundless Management team was amazing. I could not have asked for a nicer, more professional experience. I couldn't find a complaint if I tried. Juan and the team were responsive, helpful, and guided me through the process from start to finish with care. I would recommend them over and over again! :) read more

Jamaal has been great. He has been flexible and accommodating with our unpredictable schedules. He is professional and punctual. He pays great attention to detail and does a wonderful job following up with any concerns or requests. Jamaal has made the process very easy. We look forward to continuing the relationship. read more

Boundless has been very responsive and has not let us down. Our maintenance and service requests are responded to and fulfilled in a reasonable time frame. We love living at our rental, and Boundless Management makes that easy. read more

Boundless Management took over our rental when the town home we had occupied for 4 years was sold to a new owner. In less than a month the place we loved and called home for 4 years had become a nightmare. It was very clear to see that this company makes their money by taking advantage of tenants by charging crazy fees at every turn and it was clear to us that renting with them would be a liability. We left the home in immaculate condition. "Better than 98% of their tenants" quoted by an email from their employee Emily. This company still refused to return our security deposit. My partner is a landscaper and managed the property for the previous owner. Boundless even used OUR pictures to rent the home after we left. Side note* I still live close to the neighborhood and the home looks terrible now. I am a Real Estate professional and have recently had friends reach out with similar stories about this company. Which is why I felt it necessary to come here and try to warn folks. If you need a quality management company Boundless Management is not it! read more

My partner and I rented from Boundless Management for just over a year and had a wonderful experience! We would have stayed much longer if not for some life changes that have taken us away from Atlanta! Our property manager Riel was professional, polite, friendly, communicative and wonderful to work with. I had no issues with communication during my time renting with them, and anything that needed addressing at the house we rented was promptly and professionally addressed. Boundless are easily the most professional management company I have worked with in Atlanta---and if you've stayed any amount of time in Atlanta you know this can be surprisingly hard to find. Clearly they take pride in providing impeccable service. If you're looking to rent in the city and want a smooth, low stress experience, look no further! read more

Awesome rental company to work wit's! I lived the property I lived in and they are very responsive. Repairs are done quickly and everything went smoothly. Riel is a top notch property manager! read more

Boundless Management has been terrific! Riel, Dulce, and Tina handle all of our service requests and paper work SUPER quickly and they are real people with empathy. They've treated us great for almost 4 years now and I look forward to staying with them for more. The rest of the team I've encountered is top tier as well. I can't recommend them enough! read more

We've been so happy with Boundless! With living out of state from our property, and having to move quickly and then renting out, the peace of mind that they've given us is wonderful! Excellent communicators and always quick to give us updates, we wouldn't want to work with anyone else! read more

Do not rent from this company, or place your house under their care. Firstly, I had to reach out to the property owner because the management company had been disregarding several notices over a year explaining that the ceiling was leaking inside the property. So the ceiling was leaking for over a year! Secondly, they send the same over weight handy man to fix everything, and the work is less than sub par. They ONLY use used appliances in their units and expect you to keep up with replacing the items that continue to wear as they are used. The freezer had maggots inside. The stove has electrical shortages and they will not replace it. I sat in the dead of winter with a freeze warning with my 5 year old and they still would not replace the hvac unit. My bill was $500 in 1 month and they still would not replace the unit. They will make up charges during move out to keep your entire security deposit even with a house cleaned from ceiling to floor. They will tell you to caulk the holes, then charge you for caulking them. They drag their feet to do what they are supposed to be doing, then rush you to complete your portion with the threat of a deadline. They are the most backwards rental company I have ever encountered. I would never refer anybody to them, EVER! RUN AWAY FROM THIS COMPANY. TENANTS AND RENTERS!!!! DO NOT LEAVE YOUR PROPERTY UNDER THERE CARE!! AND DO NOT TRUST ANYTHING THEY SAY. IT IS NOT WORTH YOUR PIECE OF MIND!!! read more

Scam scam scam. They're listing houses that they keep collecting application fees that are 'non refundable' for and have no intentions of renting the houses THEY'RE SCAMMERS !!!!!!! Don't give them your money read more

Inept Unresponsive Lazy Unprofessional Fired Avoid these scam artists as best you can. When your tenants complain that Riel and Tina aren't responding to emails and requests, you know it's time to can them. Boundless was asked 9 days ago to take action and have still not even secured the quotes to help me, the owner, make an informed decision. It takes numerous emails just to get them to respond let alone do anything. I feel terrible for these poor tenants. So today I fired them and my advice to anyone considering Boundless is to do a good amount of due diligence. I do not recommend them. read more

Spent almost 14 days back and forth emailing all the paperwork for this place. Sending already what has always been plenty of info necessary about myself to obtain an apartment. They emailed me back around the third time, stating I did not exist with the credit bureau. I just got a new car and have monthly payments (I obviously exist), however I did spend countless hours wasting my time calling all credit bureaus after, to be told that what I already knew that indeed yes, my information was all correct and there should be no problem checking my credit by anyone. I then still even offered to go beyond what is required and giving even MORE of my personal info out (to a person I did not even meet mind you!) I even offered copies of my on time vehicle payment history. Nope, still wanted more. I had already given my $50 Application fee unfortunately because they acted like it was plenty to run my credit in the beginning and like I was a shoe in, then I am told no "You don't exist." Huh. Afterward, even though I received two emails stating they could not even run my info (false), they kept my app fee of course anyway. I still have yet to receive any emails back regarding my request to be refunded the app fee. If they honestly couldn't run it, so did no actual work running it as they said, then they should not just be able to keep my money for running it! This is clearly their business practice. Like a scam just to get peoples application fees? Perhaps that is why the rent was so cheap. I saw several other interested applicants viewing the same two apartments too that I was shown, they must have made quite a penny off of all of us. I will not be doing business with them again no matter how much I like a place in the future. Save your time and money and find property management/owners with a moral compass to rent or buy from. I offered 4 grand down even, proved a bank account with enough to cover an entire year on the place I was interested in and it still was not enough. On top of this they knew about me losing my parents and essentially bouncing around Air Bnbs with no place to live, seeing fully my Prius packed like Tetris and needing a home asap. So all in all it is clear why I feel I was basically scammed now. Not happy about it either. Rebecca was very nice and accommodating to me, Dulce was not as sweet as her name suggests but mostly, she wasted my time, got my hopes up, and added more stress to an already very stressful time for me. I just wanted a reasonably priced apartment so could work toward buying a condo eventually and they made all communication impossible and clear in the end, that it was never their intention to rent to me in the first place. Not sure why I was profiled, I am a 36 year old white woman with a good educational background that has always paid my rent fully and on time. Plenty of references I offered etc but nothing was enough. They still sure got their $50 though! :( read more

As a property owner looking to rent, the choice on a property manager was both a personal/commercial one. We chose Boundless after speaking with a few potential managers based on level of service and competitive pricing. We are early in the relationship in that we just had a tenant move in a few weeks ago so most of this has to do with the tenant securing, negotiation and cosmetic improvement services. Pros: Tim is an experienced agent who provides a commercially viable counter to owners emotional expectations. He is calm, professional and responsive. They do a lot of rentals. I don't know if it is a small part of their real estate service portfolio but I did not get the sense it was an add on. Since this service was most important to me, I was comforted by that. Pricing can quickly eat away at rental income. Boundless is very competitive. Rent estimates - there is sometimes competing pressure between getting the highest value and losing another month of rental. Tim/Boundless walked this line well and counseled us appropriately - even if it was not a particularly easy conversation to have. Monthly statements are professional and itemized making it easy to track expenses and revenues. For owners concerned about revenue/carrying costs, this is an extremely helpful tool. Cons: During the tenant recruiting/identification process, I would have liked weekly reports on activity. I would recommend an email reports disclosing inquiries, showings, etc. Rather, I had to call to get this information. Although each manager has their own website and solicitation protocol, I would have liked the rental to have shown up on some of (what I perceived to be) the more popular rental sites. Not sure that would have mattered substantively but as a first time renter, it would have provided more comfort. ******* All in all, we are happy with our selection. We have a tenant in the property and were overall pleased with our service. My interactions with Riel in the back office have also gone extremely well and so I expect the monthly management service to go well also. I recommend Boundless if you are considering a property manager. read more

In short, Boundless handles everything for leasing my condos, with minimum hassle and isn't afraid to do extra work, that I'm not necessarily paying them for. After moving to Australia 2 years ago, I needed someone to manage two condos. Boundless has made it so simple. They handle everything from maintenance, finding and screening tenants to financials and collections. It removes almost all of the stress and effort. The team is professional but also friendly. I work with them exclusively by email, due to the time difference and they are so prompt in answering questions and solving issues. Being so far away, I can't help with anything physically, so they've done little things like interfacing directly with the HOA, sending appliance colors and various price-options when something needs repair, then handling delivery of the appliances and their installation in my absence, Worthy of 5 stars. read more

Tried to have a discussion for a nice house rental that Rebecca Shannon is listing on Zillow. 24 hours to respond and only copied/pasted the listing in the email. No answer to my question. Such a useless and lazy person. I'm glad she isn't representing me! read more

Boundless Management took over management of my rental properties from another management company and is doing a fantastic job so far. One of the properties had a tenant who was always late in paying rent but had lots of requests beyond owner's responsibility. Caught in a difficult situation, BM dealt with me and the tenant professionally. The tenant finally vacated but trashed the place. BM was quick to assess the damage, provided a report, and receiving bids. BM also provides many good suggestions that protects the interest of the owner. read more

Boundless Management is a money hungry management. They will find any reason to scheme on their residents and increase their prices or add additional fees. They are also horrible with communication. My roommates and I had a problem with a toilet that caused our water bill to be $300. After paying the bill and getting the toilet fixed we reached out to the company to ask if they could send us a copy of the receipt or forward a copy to the water company in an attempt to get a credit for our next bill. Also, our complex has a one car garage and a one car driveway. We have three cars total and thus, one person is forced to park in the visitors space across the street. The company seems to pick and choose when and who they will penalize for parking in these spaces. I have parked there on and off for months and have only received one warning over a month ago. A month or so later, they decided to randomly attempt to tow my car. This is ridiculous being that my car was only moved to the visitor space for 1 hour so that my roommate may move her car out of the garage. I would not recommend living in any properties owned by this company. I know I never will again. read more

Rebecca Shannon, agent that works for this company, will NOT call you back. I called her about 20 times in a 2 day period. She never answered and her voicemail was always full. The outgoing message prompted me to text her, which I did, several times with no response. She finally responded that the home I was interested in had been leased that very day, and she was rude and unprofessional. I can't help but think if she had responded in a timely fashion, I would have been able to rent the home that I wanted to rent. Stay away from this company! read more

I have worked with Boundless Mgmt now for almost two years... As a tenant. NEVER, in all the times I have leased property, have I had an owner so off their rocker... And Boundless did NOTHING to reign her in. She invaded my privacy at least four times a year with "inspections"; the owner expected me, the tenant, to clean the gutters and do the high end home upkeep stuff that was in no way my responsibility as a tenant. I am sure they are owner friendly... Because they charge you for every activity they do on your behalf, but they are terrible to work with as a tenant. Just yesterday, as we are moving out of the property, Boundless called because the owner wanted to ask me to meet her painter at the house at 730 in the morning... The audacity of the owner and of Boundless for even asking! I will never be in a property managed by them again... And I will make sure to tell everyone I know of my terrible experience. read more

This company is there for the landlord. NEVER for the tenant. As someone said, they are money hungry, mean, rude, heartless and all one can think, to tenants welfare and concerns. Watch out and don't be carried away by the smiles when they want to sign you up. I thoroughly cleaned my house after they invoked an early termination clause on my family with the excuse that the landlord wants to move back into the house, they are charging me for cleaning and lawn when I did the whole lawn 2days prior. Should have listened to my neighbor who told me not to bother cleaning because they will still charge. This company will find any excuse to take as much as possible from your deposit. Be warned! read more

As a property owner, I'd always handled my own management and leasing until a work opportunity took me across the country. Having done some research and talked with various managers, I settled on Boundless. After twelve months, I've been extremely pleased. They've done an excellent job of day-to-day management, leasing vacant properties promptly, handling repairs, and coordinating work during turns. I'm returning to Atlanta soon but plan to continue with Boundless in order to keep some free time for myself. read more

Spent almost 14 days back and forth emailing all the paperwork for this place. Sending already what has always been plenty of info necessary about myself to obtain an apartment. They emailed me back around the third time, stating I did not exist with the credit bureau. I just got a new car and have monthly payments (I obviously exist), however I did spent countless hours wasting my time calling all credit bureaus after, to be told that what I already knew that indeed yes, my information was all correct and there should be no problem checking my credit by anyone. I then still even offered to go beyond what is required and giving even MORE of my personal info out (to a person I did not even meet mind you!) I even offered copies of my on time vehicle payment history. Nope, still wanted more. I had already given my $50 Application fee unfortunately because they acted like it was plenty to run my credit in the beginning and like I was a shoe in, then I am told no "You don't exist." Huh. Afterward, even though I received two emails stating they could not even run my info (false), they kept my app fee of course anyway. I still have yet to receive any emails back regarding my request to be refunded the app fee. If they honestly couldn't run it, so did no actual work running it as they said, then they should not just be able to keep my money for running it! This is clearly their business practice. Like a scam just to get peoples application fees? Perhaps that is why the rent was so cheap. I saw several other interested applicants viewing the same two apartments I was shown and they must have made quite a penny off of all of us. I will not be doing business with them again no matter how much I like a place in the future. Save your time and money and find property management/owners with a moral compass to rent or buy from. I offered 4 grand down even, proved a bank account with enough to cover an entire year on the place I was interested in and it still was not enough. On top of this they knew about me losing my parents and essentially bouncing around Air Bnbs with no place to live, seeing fully my Prius packed like Tetris and needing a home asap. So all in all it is clear why I feel I was basically scammed now. Not happy about it either. Rebecca was very nice and accommodating to me, Dulce was not as sweet as her name suggests but mostly, she wasted my time, got my hopes up, and added more stress to an already very stressful time for me. I just wanted a reasonably priced apartment so could work toward buying a condo eventually and they made all communication impossible and clear in the end, that it was never their intention to rent to me in the first place. Not sure why I was profiled, I am a 36 year old white woman with a good educational background that has always paid my rent fully and on time. Plenty of references I offered etc but nothing was enough. They still sure got their $50 though! :( read more

THIS PLACE LEFT ME HOMELESS. NOT GOOD IF YOU'RE LOOKING TO RENT!! Terrible customer service, from the poorly educated realtor to the office staff. They just like to collect credit applications b/c they charge 50 bucks, with no intention of actually finding you a place to live. I had a verbal offer from both the realtor and the land lady on a saturday, only to have it yanked away from me ( since he wanted a 2 yr lease, which I was also fine with) 5 days before I move. I now have no home and wasted 50 dollars on a crap agency. DON'T WASTE YOUR TIME. read more

I've been trying to reach Mike B. of Boundless Management for about 4 days now. I've emailed, texted, & sent inquiries through Zillow, Hotpads, & Homes.com. I've even had an actual real estate agent attempt to reach him to no avail. If you contact them at their main number, they instruct you to call the agent, who will not reply. I still want the house. read more

Boundless management has been nearly perfect as a property management company. They've managed our residential rental property for the past 3 years during which they've been responsive, timely, professional and attentive to all of our needs. In particular, Riel, who has been our liaison at Boundless, has been terrific. We truly cannot say enough about how much we've enjoyed working with her and the extent to which we rely upon her sage advice, wealth of experience and impeccable judgement. She is smart, experienced and an incredible advisor. She approaches the inevitable challenges that arise with home maintenance and between landlord and tenant as if the property were her own, thoughtfully, professionally and with compassion and understanding for all parties involved. The result has been that every issue we have encountered as the property owner has been addressed and resolved with an appropriate and individually tailored response to our complete satisfaction. Riel is strong and persistent when needed but always fair, and has been readily available to us whenever we've needed her help. In sum, we have been very happy with Boundless Management and highly recommend them for your property management. read more

I am so impressed with the support I have received from Boundless Management over the last year and a half that I've been a tenant. As a property management company, they rate high in my book. They are all responsive and completely professional in all communication with me. Great company! read more

I have been extremely happy with Boundless Property Management! I hired them to manage a rental property for me and it has been a great experience. They have saved me time and money. The staff is extremely knowledgeable of the real estate and rental market. Boundless helped me set a rental fee at the right rate to attract good tenants fast; they respond quickly to questions; and they arrange for property repairs as needed and follow through. The staff is friendly and professional. Riel took a personal interest in helping me resolve some issues with the property that made it seamless for me. I could not be more pleased! read more

I gave 5 stars, because this company had 15 out of 18 (4/5 stars) that Yelp never published and marked as unfiltered. Good luck.

I hired this company to manage my property. I moved out for only a year for work and had tenants in the home. After less than a year, I attempted to return to this home with my children and found that the house was filthy and infested with roaches. The property manager claimed they did a mid year inspection and a move out inspection and never saw any bugs. Impossible!!!! I have spent hundreds of dollars getting the home exterminated and cleaned. I have even had to throw away the refrigerator because the roaches were crawling around in there. The property manager takes no action to hold the tenants responsible. I have yet to spend the night at the home for fear of roaches crawling on me and my children at night. This has been an absolute nightmare! Consider yourself warned. If it's a home that you don't care about then your experience maybe different but if it's a home that you love then I would reconsider hiring this company because I was totally blindsided and unprotected!!!! read more