i have been living here for 5 years. a new owner bought the property and citiside didnt work on letting him know the water was in their name and my water is now off. read more

My 9 month old apartment lease from previous property management is not being honored by Citiside. My rent is paid up until August 23, 2024 and I have a $2000 deposit fee up that Citiside is deducting unethical/illegal charges. Such as move in fee $1000, (no move in charge in lease 2023), $50 water fee not included in lease, $10 trash fee and a total of $200 late fees. And they are deducting this from my deposit fee that is shown on their portal The city of Atlanta Code Enforcement official per a recent conversation outside the court room on June 12, 2024 wants to come in and inspect the conditions of the substandard unit , with the rotten decaying, uneven subfloors, foul odor (now rodent free) but I'm concerned Citiside are claiming that they are waiting to receive my June , July and August of 2024 rent from previous owner. I should not be held responsible or being fined penalties. Also for them to replace the entire unit floors will be a major task and time consuming. I plan on moving out August 23, 2024 read more

Horrible! They assisted in lying to me about refunding rent money, and then backed up "Roots Steal Estates" (Rent with Roots property management) which Katie promised, I repeat, PROMISED, a favor to refund prorated rent for early termination due to no proof of issue of my own, using light threats, then ramped up inconsistency to stall and take a full months rent and split the deposit between myself and the other tenant, to which they were warned there would be repercussions via whistleblowing on social media. KATIE RAN WITH $1850 and should be ashamed of herself for stealing from veterans who served her country. A professional pest control company came and verified that there were no pests, but she still conceded to put a veteran at risk of homelessness due to no faults in f their own. Everything from move in to move out was documented. Citiside was accessory to this, regardless of "Early termination costs" and Katie should be ashamed of lying for profit. read more

I am a long term renter and Citiside Property Management is the best! They are service oriented and always quick with a response! The staff is friendly and readily available. My experience with Citiside has been exceptional! read more

I have been with Citiside Properties for 10 years and i can say they are on the job any time something needs to be fixed they are on it. My AC went out today it was 93 degrees and its Sunday and they still managed to get my unit fixed thanks to Mr. Stephen for coming out. Citiside has a very professional team. read more

I have 2 properties managed by Citiside and they have been wonderful. They are communicative and transparent, fair in their fees, use vendors with reasonable quotes, and receptive to my (and my tenants) concerns. They have made remotely owning investment properties possible. Can't recommend highly enough. read more

I've been a tenant of Citiside Properties for two years as of now and I'm extremely pleased with their service. Especially with maintenance request. They respond in a timely matter and get the job done. Special thanks to Tarel and Jonathan!!!!!! read more

I'm out in the boondocks (citiside purchased property responsibility from a prior management co.) and now their maintenance dept refuses to service way out here. They have failed and failed to even respond to my maintenance requests, let alone resolve any issues. So, in the interim, I've had no AC for over 3 weeks now in the dead of summer. If you like doing your own maintenance at your own expense and/or being ignored, citiside is the managing company of your dreams. read more

If you work for Adam Mraz, make sure you make him sign a contract not matter how small the work is. My team and I got paid about 70% of what the deal was. Such as disrespectful person. read more

I would like to give special thanks to Teral Williams of Ciitiside Properties. She is a joy to work with and makes sure that your concerns and needs are handled in an expeditious way. Teral we are appreciative of you handling the concerns with carbon monoxide. It gave us much peace and rest. Kudos to you!!! read more

I recommend not using Citiside to manage your property. We found that they do not pay attention to details, they are slow to respond to any questions or inquiries from the owner, and they hire contractors who provide sub-par results. We had to inspect the property ourselves and follow up to get it rental ready. Once rented, the move in documentation used inaccurate and out dated pictures leaving us and the property at risk of being unable to reclaim any damages at move out. Furthermore, they delayed fixing issues we noted which resulted in repeat carpet cleaning charges and work to the house. Finally, when we noted that some work done had sloppy finishes that weren't acceptable, their response was "we can't look at every repair." In the end, we took the property back and went through a lot of additional work bringing a house that was supposed to have been cleaned up in February back to listable shape just 6 months later. Again, I would not recommend them. I brought all of the issues above to their attention and the responses I received were either rebuttals with inaccurate details or "sorry. we can't look at every repair." While working with them, any inquiry required at least two follow ups to get a response including trying to understand why we were not receiving payments. It was a painful process and I would not recommend anyone repeat it. read more

Rent here if you hate yourself and being happy. If you think I am being dramatic, keep reading. This company only cares about your money and taking care of home owners. They could care less about renters. Don't believe me? Look at their business model at the bottom of the page, "We are committed to our owners and their investments. Call us today! " Let me preface by saying that I love the house I rent and the neighborhood. That is all of the positives I have right now. We are constantly ignored and lied to when it comes to maintenance. I really thought they were good people when I met them, but I am so disappointed. From the beginning it has been a nightmare. When I first showed up to move in in May, the alarm on the door went off. No one gave me a code, and no one COULD give me a code... for over an hour. So I sat outside waiting for the alarm to stop. This should have really set up my expectations for the management, but I was naive. I wanted to be happy in this cute, way overpriced house. Day one, things that we were told would be fixed before we moved in were not. The back door is almost impossible to open and close (still to this day, 4 months later). The refrigerator has been leaking gallons of water every single night (a problem the owners actually seemed to know about because the management asked us about it when we moved in). This has been going on since day one. The owners wanted to replace the fridge, but since it's been over 4 months I am thinking it is a fat chance. The clothes dryer broke in July. We have reported this about 10-15 times since then (It is October now), and literally today when my boyfriend called about it yet again, the person on the phone asked "What's wrong with your dryer?" Oh my God. We've been BEGGING for them to fix it for 3 months. Come on!!!! We are always told that maintenance will be calling to schedule and they never freaking do. They will tell you anything to get you off of the phone. Anything. BASICALLY ALL OF THE SHELVES in the entire house fell out of the wall because it was mounted to nothing. This took over a month to get fixed. When we moved in, water leaked in the back door every single time it rained, probably damaging the nice hard woods, and it took them 2 months to even come look at it. Also, just as a super awesome note: apparently they have contractors for all this crap. The non-appliance guy does NOT CALL AND SCHEDULE WITH YOU. No no no. He calls you when he is 5 minutes away from arriving at your house with no warning and gets angry when you say you are not home and cannot be home in the next 5 minutes. This is laughably unacceptable. We finally told this guy he had to schedule with us or at least tell us what day he was able to come (Oh sorry I can't stay home for 2-3 months straight waiting, which is how long it takes you to even call) and he didn't even show up. When called, he said "Oh I forgot. I will try Monday". Great. Thanks. Seriously. This company has me regretting moving here so badly. We were planning to stay in this house for probably 2-3 years. Now I wish I could leave tomorrow. read more

I have worked with Citiside Properites since summer of 2014, I have no complaints or dislikes at all. They are a stand up company and responded within in a timely fashion for any of our needs. We have had a pleasurable experience having them handle our properties. Communication has been excellent, and we are never left in the dark. I would recommend them to other folks/investors for property management. It is reassuring to know that we do not have to micromanage them and ensure that things are done properly and efficiently every time with Citiside. read more

They are very helpful when you have problems and the office manager makes it easier to get work orders done

This is a great company! We stage for them and the homes are always in great shape. They are so easy to work with and their listings fly off the market. I'd recommend them to anyone looking to purchase! read more

I was a bit apprehensive about Citiside Properties after reading several reviews, but from the time that I submitted my application Donald and his team has been nothing but professional, tentative and accommodating. I have only the best things to say about Citiside Properties , and would not hesitate to wholly recommend their company. I have specifically worked with Donald and can say he has consistently delivered fast, detailed, and transparent service to the greatest extent possible. Donald's enthusiasm coupled with his professionalism makes him an ideal asset for any property management company. I will surely be working with Donald and Citiside Properties in the future. read more