I hardly know where to begin when expressing the level of frustration in dealing with management at First Service associated with Buckhead Grand Condo in Atlanta, Georgia. To start, we have an office equipped with a phone line intended for communication, including voicemail. However, despite numerous attempts, I have never had any call answered, nor have I ever received a return call after leaving multiple messages. Left to wonder is the voicemail service is functional. This has not been my experience alone-several other residents have shared similar concerns. Some have even remarked, half-jokingly, that we might as well disconnect the office phone altogether, as its lack of responsiveness does nothing to justify the portion of our HOA dues allocated to it. It makes it difficult cause alot of residents are not in the building to go by office during business hours.
Each employee at FirstService Residential has a dedicated email address ending in @fsresidential.com, which should serve as an additional and should be a reliable means of communication. Unfortunately, even this avenue has proven ineffective. I have not received a single acknowledgment-not even a brief confirmation that my email questioning whether the messages are being read at all or wrong email address.
The most recent situation is far more serious-rising to an entirely different level of health and safety concern. Several months ago, a flood occurred in the hallway directly outside my unit. Which also flooded my unit. Second flood in less than a few years of owning in the building. It took over three months just to dry the area, remove and replace the damaged drywall, and yet construction debris still remains. Immediately after the walls were completed, a strong and foul odor began to permeate the hallway. I notified two members of the management team and the area was steam cleaned. However, by the following day, the odor had worsened significantly. After enduring this for three weeks, I decided to check my Ring camera footage-and what I discovered was deeply alarming. A medium-to-large dog had been urinating in the hallway multiple times a day, across several areas. I documented this clearly on video and sent the footage to management via email, followed by multiple phone calls and voicemails. Despite escalating the issue to several FirstService Residential employees, I received no response.
This is not just a nuisance--it is a public health issue. I've been advised by professionals that has knowledge of the serious health and safety risks posed by prolonged exposure to animal waste, bacteria, black mold, ammonia gas, and allergens in an enclosed common area. With no ventilation with no windows or doors go air the space out. There's continuous use of low grade air freshener to mask stench. I have small children, elderly visitors, and a senior, small-breed dog-all of whom regularly walk through this contaminated carpet that is approximately 21 years old. Several days ago, my dog was rushed to the emergency vet, unable to stand. She was diagnosed with a bacterial infection, despite never being in dog parks or exposed to other animals. She was hospitalized for multiple nights and will remain on antibiotics for several weeks. The very next day, I fell ill myself and was diagnosed with a respiratory infection, causing me to miss work. Accumulating a large sum of expense. I sent full documentation-including videos of the dog urinating without cleaning up except with urine soaked papertowel, vet records, and medical updates-to four different employees at FirstService, requesting a formal update and plan of action. To date, more than four weeks since the dog urination began, I have yet to receive a single reply. No action taken. read more
