CCM, Condominium Concepts Management, Inc. is a condominium management company that I highly…read morerecommend your Board consider. Ask to speak with Regional VP Kimberly Hedden. In my years on the Board and as a long time homeowner in our community I have never met a more proactive person than Kim nor a company like hers that walks the talk to BETTER, not just maintain, your community - assess and reduce costs, increase efficiencies, etc. CCM is very transparent. If you have been on your Board, you know that is a rarity. If you are dissatisfied with your management company's services, recommend to your Board that they talk with Kim. Initially, CCM was recommended to me through a Board member of another community. I called Kim and she promptly returned my call. I was especially impressed with my friend's explanation that CCM was aware of rebates offered by City of Atlanta (COA) and coordinated and implemented, at a reduced cost to the community, low flow toilets, faucets and showers to immediately reduce water costs, usually one of the highest utilities, thereby becoming a more cost effective and sustainable community for all concerned. Just one example of CCM's above and beyond services.

Terrible. All managers have been non responsive and there is absolutely no sense of urgency at all…read more For all of the money we pay, this quality of service is not acceptable.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Crystal Smith is the WORST EXCUSE for alleged "community property agent" -can't bring myself to use…read morethe term 'manager'- that I and most other community members here at Olde Royal Townhomes HOA has ever had to endure. Please go to this website to see the resume she herself posted evidencing the LACK OF EXPERIENCE to be in such an important position to provide service to community/association members: https://us.bold.pro/my/crystal-smith-250220150651 Please see my Google reviews of this corporation for more detailed information on specific events. The fence image shown illustrates a work order that was initiated on MARCH 19, 2025 for which to this date work has not been completed... actually not even begun! Per HOA by laws the HOA association, and therefore property management provider, is responsible for maintenance, upkeep and replacement. Hey Yelp, how about an option for zero, or better yet, NEGATIVE stars!

**2nd Update: I resubmitted my request and it was approved after 48 hours. It was a completely…read moreopposite experience from when I submitted my original request. I'm pleased to say my issue has been resolved. I hope that Beacon treats all of its customers with respect and communicates effectively the first time around. I have to reiterate that communication goes a long way and a lot of the time that's all that we really want. Hopefully, going forward my relationship with Beacon remains positive. Thank you for the prompt response after the resubmission of my ARC request. **Update: I spoke to Christin on 1/31/25 and we had a meaningful conversation. Tasha also provided us with the reason for the denial & it was a simple fix. Communication goes a long way and my initial review could've been avoided. I'll be resubmitting the request to have a fence installed within the next day or two. Hopefully, I'll have different experience going forward.

i have been living here for 5 years. a new owner bought the property and citiside didnt work on…read moreletting him know the water was in their name and my water is now off.

My 9 month old apartment lease from previous property management is not being honored by Citiside…read more My rent is paid up until August 23, 2024 and I have a $2000 deposit fee up that Citiside is deducting unethical/illegal charges. Such as move in fee $1000, (no move in charge in lease 2023), $50 water fee not included in lease, $10 trash fee and a total of $200 late fees. And they are deducting this from my deposit fee that is shown on their portal The city of Atlanta Code Enforcement official per a recent conversation outside the court room on June 12, 2024 wants to come in and inspect the conditions of the substandard unit , with the rotten decaying, uneven subfloors, foul odor (now rodent free) but I'm concerned Citiside are claiming that they are waiting to receive my June , July and August of 2024 rent from previous owner. I should not be held responsible or being fined penalties. Also for them to replace the entire unit floors will be a major task and time consuming. I plan on moving out August 23, 2024

Ardent has managed the neighborhood I live in since the end of 2019, up until our HOA parted ways…read morewith them due to their acquisition in August/September of 2024. From what I understand, not only was it an absolute disaster trying to retrieve our neighborhoods information/money/etc, but this morning on October 29th, 2024, all owners received demand letters from "Fulton County" demanding we owe them special assessments/fees/interest and $50 for the demand letter. This "demand letter" also threatens a lien on my property, even though they no longer do business with us. On top of this, our property manager sent documents/private information to non board members in a zip file, allowing neighbors who have not been on the board to see all complaints/legal issues/etc that our neighborhood has worked through since the initial agreement with Ardent was put in place. As ex president of the neighborhood HOA, the level of professionalism they portrayed was absolutely despicable and I would highly recommend staying away from this disaster of a company. I will be reporting them to the BBB as well, due to fraudulence.

The residential division went bankrupt and left a lot of HOA's in chaos…read more under no condition Would I do business with this organization, or recommend them to anyone.

We had the opportunity to work directly with Olga Palmer, and she was extremely responsive, highly…read moredetail-oriented, and consistently kept our best interests in mind. She worked closely with the contractors to ensure all necessary updates were addressed in a timely manner. I would highly recommend both Olga and the company. Thank you.

I'm a landlord of a single family house in the Atlanta area. For the past 3 months, their…read moremaintenance department told me the house needed urgent deck and interior ceiling stain repair. Due to medical reasons (brain injury), I did not respond. On March 17, they emailed me to say if I didn't deposit $4600 to cover the work, they'd do it and stop forwarding rent payment. So I sent the funds and approval. Since then, no work has been done. I've asked repeatedly when it would start, with no response. RW kept telling me how urgent the work was - but once they got my money, suddenly the urgency is gone. I am talking to my real estate attorney about this today (4/13). If the tenant is injured due to work RW didn't do despite being required to by contract, that liability is with RW. Last Year RW was bought by a Japanese real estate company. Don't know if that's why their service is so poor, but not surprising.

1 Star If I could give zero stars, I would…read more FirstService Residential has been one of the most frustrating and unprofessional HOA management experiences I've ever dealt with. They began managing my building at the Buckhead Grand about 2 1/2 - 3 years after I purchased. Their late fees and demand fees are excessive, punitive, and often poorly explained, making it feel less like property management and more like a revenue‑generation operation. Billing is inconsistent and unreliable. Charges appear without clear justification, and homeowners are left to chase explanations line by line just to avoid overpaying. No one should have to audit their HOA account like a forensic accountant. Customer service is another major issue. Depending on who you speak to, you'll get different answers to the same question. Follow‑ups are slow (if they happen at all), and resolving even simple issues requires repeated calls and emails. There is no continuity, accountability, or sense of ownership. What's especially troubling is how quickly they escalate to demand letters and collections, even for small balances or disputed charges. This aggressive approach creates unnecessary stress and hostility toward homeowners--who are not tenants, but stakeholders funding the association. In short: exorbitant fees, poor communication, inconsistent service, and an overly aggressive collections mindset (send you to a third party debt collector for one late payment). I would strongly caution any HOA board considering FirstService Residential and any homeowner expecting professionalism and transparency..

Our Atlantic Station condominium HOA employed FirstService Residential from 2013 through 2024. Our…read moreproperty has around 350 units. From my recollection and perspective as a homeowner (not a board member), I thought FirstService was fine and not significantly different from other property management companies that I've had experiences with as an owner of different Midtown Atlanta condos over the last 24 years. Those other companies include Bauman & Company, Community Management Associates, Sentry Management, and Beacon Management Services. Only one of those companies stood out as exceptional to me and that was Bauman & Company. Unfortunately, they left the residential property management business long ago. The rest, FirstService included, have all been good and bad in different ways. I've come to learn that: (1) most property management companies could use a lot of improvement and (2) property managers can really vary in terms of attitude, responsiveness, and getting work done. I also recognize that being a property manager isn't easy. Some managers are better than others at addressing homeowner and community needs (e.g., maintenance items, safety concerns). In this regard, I want to give a shoutout to our former FirstService on-site property manager, Eva Woods, and maintenance engineer, Dishalon Johnson. Both Eva and "Dee" were always kind and responsive to me, and resolved all of my concerns to the best of their abilities. Thank you, Eva. You are missed. Dee still helps me out, independently, on miscellaneous home projects. He's the man.