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    FirstService Residential

    1.5 (48 reviews)
    Closed 9:00 am - 5:00 pm

    Services - FirstService Residential

    Property management

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    Yolanda W.

    I've experienced a leak from the condo above. Today is finally fixed. The owner did not adhere to the notice to cease construction ... at least it was sent. FirstService took action. I'm hoping optimistically that this is the beginning of a positive relationship.

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    3 months ago

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    Terri V.

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    2 years ago

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    6 months ago

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    4 months ago

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    4 months ago

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    5 months ago

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    11 months ago

    My experience has been awful. They fine you with little recourse and they can be petty and unresponsive.

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    2 years ago

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    1 year ago

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    3 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    14 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    Pascale E.

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    11 years ago

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    Pascale E.

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    12 years ago

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    10 years ago

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    Pascale E.

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    11 years ago

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    Pascale E.

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    12 years ago

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    10 years ago

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    15 years ago

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    15 years ago

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    15 years ago

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    Pascale E.

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    12 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - FirstService Residential

    Review Highlights - FirstService Residential

    My fiancé and I bought a condominium that is managed by First Service Residential.

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    Promove

    Promove

    (147 reviews)

    Buckhead

    I'd looked at TONS of places; mostly on FB Marketplace, Craigslist, Trulia & Zillow. Found a…read morecompany named, "ProMove" who takes your budget & criteria & then sends you prospects. The complex who you sign a lease with pays PROMOV. This saves TONS of time & money. My contact at PROMOVE was "Markisha Foster." I shared that I don't want to live near anyone smoking weed, shouting and fighting, a place with garbage & empty bottles strewn around, loud music, anyone selling drugs, breaking into cars and racing through in their cars like others and children don't live there. She asked what neighborhoods I found interesting? I said; Roswell, Marietta, Smyrna, Vinings and possibly Buckhead. She said give her a few hours and she'd get back to me. The very first place she recommended was a place in Smyrna named, "Park At Vinings". She said, "Judging by what you requested? Your gonna love this place." I liked what I saw online, asked her to set me up an appointment and take it from there. I don't like to jump into anything regardless of how I "feel" about it. I have to make an educated decision based on many factors. With that said.... When you first arrive there's a long roadway from the main road that you have to drive down so you really can't see much of the place from the road. It's a MASSIVE complex yet still...tucked away. I phoned the office and was greeted by a wonderful lady named, "Trina Slade". She instructed me on how to get to the leasing office. When I first entered, Trina greeted me with a big smile and a "Welcome!" Trina asked how I discovered them, what I was looking for and if I had any special requirements. I told her and she listened intently taking it all in. She showed me an illustration of everything available, asked which I would like to see, requested my I.D. and we were off! We hopped into one of those little golf carts and she delighted on how much she loved working there and how this place was like no other she'd worked. A few residents greeted her with a smile and light convo (ALWAYS a good sign with property Mgmt.) I took in all the little children playing, riding their bikes, people walking their little dogs, couples striding hand in hand, joggers and families just...living. I felt an exceptionally strong sense of family and shared values here. Nooo funny business. The pool was one of the most lovely I've seen in Atlanta, it's a winding resort style pool with plenty of seating. There seemed to be ample parking and lots of trees. I requested an upper unit because big roaches are usually found scurrying around most ground "garden units" in woodsy areas in The South & I'm not a fan. A 2nd floor unit wasn't available to be seen at that time so Trina showed me a garden unit that would have an almost identical layout to an upper unit soon to be available. From the moment I walked in, I liked it. 1333 sqft. Spacious, clean, with a much different layout to any others I'd seen. Big bedrooms, nice living room, lots of cabinets & closet space and even a large day room with skylights! I was in love with it. Just my kind of place. Markisha was spot on with this recommendation. I would DEFINITELY recommend Ms. Trina Slade and PAV to anyone in the market for a new apartment. She's patient, polite and won't stop until your satisfied and the place is beautiful. Thanks again for all your hard work Trina. I will DEFINITELY recommend you to any and all who need a place. I'm a happy camper!

    THE WORST RELOCATION AGENT EVER…read more I've used Promove before and had amazing experiences -- until I was unlucky enough to be assigned to Markisha Foster. Let me be clear: she is hands down the worst relocation agent I have ever encountered. From the very beginning, Markisha was unprofessional, dismissive, and had a terrible attitude. It felt like I was an inconvenience to her rather than a valued client. She seemed way more concerned about locking in her commission than actually helping me find the right apartment. Every interaction with her was frustrating, rushed, and left me feeling like I was on my own. She didn't listen to my needs, sent me listings that didn't match what I asked for, and when I tried to clarify or ask questions, her responses were short and borderline rude. There was zero effort on her part to go the extra mile -- or even the bare minimum. In the end, I had to do all the work myself and found my apartment without her help at all. If you're thinking about using Promove, I'd still recommend the company -- just make sure you ask not to be assigned to Markisha Foster. She gives the entire service a bad name. Save yourself the headache.

    John Bailey Realty

    John Bailey Realty

    (10 reviews)

    Buckhead

    I am writing this to warn anyone considering working with Rachel Patel and John Bailey. In a recent…read moretransaction, I believe Patel committed fraud, and her broker (Bailey) refused to make it right. While I am filing a lawsuit and plan to eventually recoup the money, to date, this has cost me over $1800. On December 8, 2024, I toured 3338 Peachtree Rd NE, Apt 1905 with Rachel Patel. I asked if there were any fees outside the rent. Rachel explicitly stated there were none. Based on this information, I filled out the application agreement on December 9, and was approved with a move-in date of January 1, 2025. There was a $1750 "reservation fee" and a $75 application fee required to submit the application. The $75 was non-refundable, but the $1750 was refundable unless I failed to execute the standard lease. When I finally received the lease on 12/17, it was materially different and not a standard lease. First, it included multiple undisclosed fees that directly conflicted with her verbal representation and the listing itself. These fees included a $350 pet fee, a move-in fee, and a rekey fee. Additionally, the lease contained an entire page at the end of "special stipulations" that were absurd and non-standard, essentially obligating me to repaint the entire apartment after one year of tenancy. I also found out by a little digging Patel lied about her involvement in the property. She was not just the broker; she was the owner (she is connected with the LLC listed as seller on the lease). Because the lease was non-standard and did not match up to her verbal representation, I had the right to refuse to sign and get the $1750 back. When I brought this up, Patel responded dismissively. She claimed the fees were normal and gave me 24 hours to agree to the lease or she would relist the property. This ultimatum directly contradicted the terms of the agreement, which provided until January 1 to finalize the lease. I then escalated my concerns to her broker, John Bailey, on December 22, outlining the non-standard terms and requesting either the removal of the special stipulations or a refund of my deposit. While he initially responded by waiving the move-in fee, he ignored my follow-up communications addressing my concerns with the non-standard special stipulations on the lease. As a result, I filed an ethics complaint with the Georgia Real Estate Commission regarding this experience. I strongly advise against working with Rachel Patel or John Bailey. Similar complaints can be found online, including a Yelp review describing a comparable situation where another individual lost $3,500. Patel is a nasty person who will get more and more demanding as the process goes on. In my opinion, she tries to take advantage of people. For example, she tried to get me to move my move-in date forward simply because she was leaving town and wanted more money. It was laughably unprofessional and I told her no. My advice is to not do business with either of these people.

    These people are thieves and crooks. They literally stole my money. Do not apply for any rentals…read morewith this company. They use trickery to get you to pay a reservation fee that's NOT required then try to force you to sign the lease earlier than you want. I started to dislike the fact that they were trying to force her to sign the lease as if the owners was desperate And couldn't afford their own mortgage. The Atlantic building is old and not worth it. It literally needs a lot of work inside. There are better apartments or condos to rent that are modern. After you pay a hefty fee as a deposit, you still have to pay an ADDITIONAL deposit to the building to use the amenities that should already be included in the rent. I do not recommend this company at all. They refuse to refund my $3500 knowing they are in the wrong.

    FirstService Residential - propertymgmt - Updated May 2026

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