Long, professional, rewarding relationship! Cooper Brown…read moremanaged my rental property for over 20 years. This team has a sense of urgency, and professionalism that is hard to find in a property management company. I can't recall having a vacancy last even a month as they were able to find tenants quickly with a reliable payment history. When maintenance issues arose they were quick to notify me, present solutions, and hire the right individuals to resolve the issue. They are well versed in household repairs so they are able to keep the cost down and vendors accountable. They also kept the tenants happy throughout the repair process as well. I was fortunate to have this team work for me and would hire them again without hesitation. David, Steve, Nicholas, Jason and team did and continue to do an incredible job. Thanks for your help over the last 20 years! -George V

On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by…read morethis property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution.

I've lived in the building for over three years as an owner…read more The location is second to none in the city - it's in the middle of a ton of great bars and restaurants, just ~3 blocks to Piedmont Park, ~1.5 blocks to Midtown Marta, 2 blocks to Publix, CVS or Starbucks. I feel really safe. My neighbors and their pets are friendly, as is the concierge staff for the most part. The gym is generously sized and great for working out 'at home,' the common/club room is updated and comfortable, I really enjoy the pool any time. I don't notice or am not annoyed by noise issues much, but I'm also at the end of my hall and my unit faces out toward the park. I love my unit itself and it's been easy for me to maintain thus far. The HOA is stable and tries to improve things based on residents' feedback, the community/building is active and involved with that and the regularly hosted events. The only real and pretty huge negative is parking. My spot is good, but it takes me a long time to get to it. AAA owns all the 'visitor' parking and readily boots/tows at-will, without posting the 'rules' for parking there. And you always have to pay to park. There are a couple of workarounds, tho. Parking issues are par for the course in midtown, at any rate.

Condos are in an excellent part of the city with so much to see and do close by. The condos are…read morewell appointed with great views of the city and great amenities like a pool with a fabulous hang out area for grilling and lounging, a nice fitness room, and many public rooms to gather or have meetings. There is a 24/7 concierge and you need to badge in to enter so there is a feeling of safety. Everything is clean and the tenants have easy access to trash and recycling. It was fairly quiet during my stay. I could hear people outside my door and above me on occasion but usually the other tenants are quiet and very friendly. When entering the elevators, everyone is very nice.

I just want to share what a great experience we had dealing with James and Jenise to find our new…read morehome. James was tremendous from the very start. He was very responsive and accommodating whenever we communicate with him. More importantly, he was very personable whenever we meet him. Jenise was big help as well. She made all documentation and communication organized. We appreciate the efficiency we experienced dealing with both and we're encouraged by the type of sevice Renters Warehouse Atlanta can provide because of how they assisted us.

Renters Warehouse is the worst company to have them rent out your property. They will put ANYONE…read morein!! They put in a tenant who was LATE EVERY MONTH AND water damage EVERYWHERE! Side walls, ceiling, crown molding, closet, laundry room, carpet ALL DAMAGED!!! Who opens ALL the windows when its SUPER HOT outside and leaves the air conditioner running?!?!? They froze the coils and the drain pan in the attic was full of water and it overflowed creating a huge mess!! For all the homeowners wanting to rent out their property/properties, this company is NOT for you. There are better management companies out there!

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

After having my property mismanaged by another company and then trying to manage the property…read moremyself, I decided to hire your Intown home property management group. I have had a positive experience over the last 2.5 years. They have found good tenants that have paid on time monthly and that have taken care of the property. They have managed the maintenance appropriately. They have made sure we have been complaint with my HoA requirements as well. After a stressful initial 2 years prior to using this management group (which included an eviction and major property damage), I am very satisfied and grateful l for the low stress and more hands off experience that I have had with your Intown property management.

If I may... This outfit is an absolute joke. The lack of insight and the flat-out cluelessness you…read morewill encounter will boggle the mind. Go ahead, hire these ridiculous folks if you somehow have either 1) a spanking-new property in utterly immaculate and swanky condition, or 2) are prepared to invest literal thousands into getting your rental property into spanking-new, utterly immaculate and swanky condition (and even then ... good luck). I'd like to share with everyone the parting email I sent to Stephanie (one of the owners and the face of the company), as it is the easiest way of sharing our experience. Also, having ultimately decided to sell the home given the thousands we invested at Stephanie's direction (and the thousands more she insisted upon that we roundly rejected), I have included a link to the listing. This is to prove to you the beauty and charm of the home we were hoping to rent out. Anyway, here's the parting email I sent after receiving the refund for the required $500 deposit: "I received the refund. Also, pro tip: your website and official business correspondence should include a disclaimer -- in bold text -- indicating the fact that you only manage model homes in utterly impeccable condition and that all clients in the real world who hire you stand to make no true profit from the rent collected. On the contrary, the minimal surplus will only go towards paying back the debt incurred in getting the property up to your "standards". In all seriousness, I know you claim to have knowledge of "what renters expect," but I've worked in the Atlanta rental industry in one capacity or another since 2007 and I have not once encountered a prospective tenant who had even a fraction of the expectations you claim for a single family home. A Post-like, cookie-cutter apartment complex ... maybe. But a home FOR RENT??!! Not once. And I've leased homes larger than ours and in conditions FAR inferior to ours for *more* than we were planning to ask. The most frustrating thing here (aside from having now invested over $10K in a rental -- a freaking RENTAL ) is that I'm being forced now to speak in defensive terms about the rent-readiness of the house, when it is factually beyond ready. It is gorgeous. Damn-near immaculate. And any property management company with a clue would, weeks ago, had a family living in it and enjoying it. I also find it appalling and reprehensible that you would not at least give your client (who has hired YOU, remember) the opportunity to list their home when they see fit. I'd understand if it was a slum, if it needed cleaning, or perhaps even if it simply wouldn't show well. But after the $10K we invested at your direction, ours is so so SO worthy of listing and showing and leasing. I'm beyond disappointed with you and your company, and I will advertise that disappointment and dissatisfaction as far and wide as I can. Signed, Dumbfounded" And a link to the for-sale listing: https://www.realtor.com/realestateandhomes-detail/M5561471409 Seriously, y'all. Steer clear.

I was referred to Love and Light Atlanta Photography by a friend of mine. I called to see about…read moregetting some portraits done of my daughter-in-law while she was still pregnant, before my grandson was born. We worked with Tiffany, the photographer, on ideas for outfits, poses, and locations. She was very attentive and just a pleasure to work with. I would recommend them to anyone looking for photographer and I will call her again to schedule some portraits of the whole family very soon.

From the owner: Love and Light Atlanta is a parent company with several different entities including: Property…read moreManagement; Vacation Rental Hosting; Event Planning, Photography, Travel Agency, & Social Networking.

We had no issues at all throughout our almost 3 years at the property! Whenever there was…read moremaintenance need or a request, RMG facilitated everything quickly and always communicated clearly. Nothing but good things to say about our experience!

Been living at a property for 3+ years managed by RMG and they've always been so helpful! Any…read moremaintenance request I put in is promptly addressed.

I'm one of those people who reads negative reviews and thinks oh that probably won't be my…read moreexperience, lemme just give it a chance and see what happens. Wrong. The reviews on Yelp definitely reflect my experience with LIT. They're quite a poor management group, in my opinion and lack professionalism. We've had quite a number of maintenance requests since we've moved in and it's always a hassle for them to take action on them. There are times where you submit a maintenance request in their portal, they'll pretend as if they're sending someone out to fix the issue for you, you check back on it later the day and the request has been marked as completed even though no one came to assess the issue. The buildings are a little run down which is understandable for the prices rent comes at, however it's the responsibility of a property owner to keep up with their buildings to ensure the safety of their tenants. LIT properties doesn't care about any of that. Our gas heater stopped working at the beginning of winter and they sent someone who told us that it had to be changed or else it could pose serious health risks. This property group is so cheap that they kept sending someone to fix the heater (which continued to break down after each fix) instead of replacing the heater completely. We had to go back and forth with them for weeks before they finally agreed to change the heater. If that doesn't speak to their professionalism, they decided to sell the property we live in to another management group and did not notify their tenants until the day of. No correspondence, no email, nothing. Just a hey, we sold y'all over to a new group today. Good luck with them. Bye. To be honest, that transition was a blessing because dealing with LIT any longer would've made me lose my edges and I can't have that. I'm glad to no longer have anything to do with them.

I've had a roof leak for 2 years. I can't even get them on the phone to give me an idea when…read morethey're gonna fix it. For the amount I pay in rent I expect more than bottom of the barrell service.

I can't praise the team at Trusted Ally enough. I have several properties in the Snellville and…read moreGwinnett area. For the past 3 years they have been reliable and professional. We're happy we've found a property management company that knows what they are doing. Ideal company for invest property owners.

As an investment property owner, I needed a company for renting and managing my properties in the…read moreSnellville and Lawrenceville area. Working with Trusted Ally has been amazing! They were incredibly helpful and responsive during the process of securing a tenant. They advertised my property, screened potential residents, and shared updates with me along the way. Because of their professionalism, repairs and service calls are a breeze. Highly recommended!