1 Star If I could give zero stars, I would…read more FirstService Residential has been one of the most frustrating and unprofessional HOA management experiences I've ever dealt with. They began managing my building at the Buckhead Grand about 2 1/2 - 3 years after I purchased. Their late fees and demand fees are excessive, punitive, and often poorly explained, making it feel less like property management and more like a revenue‑generation operation. Billing is inconsistent and unreliable. Charges appear without clear justification, and homeowners are left to chase explanations line by line just to avoid overpaying. No one should have to audit their HOA account like a forensic accountant. Customer service is another major issue. Depending on who you speak to, you'll get different answers to the same question. Follow‑ups are slow (if they happen at all), and resolving even simple issues requires repeated calls and emails. There is no continuity, accountability, or sense of ownership. What's especially troubling is how quickly they escalate to demand letters and collections, even for small balances or disputed charges. This aggressive approach creates unnecessary stress and hostility toward homeowners--who are not tenants, but stakeholders funding the association. In short: exorbitant fees, poor communication, inconsistent service, and an overly aggressive collections mindset (send you to a third party debt collector for one late payment). I would strongly caution any HOA board considering FirstService Residential and any homeowner expecting professionalism and transparency..

Our Atlantic Station condominium HOA employed FirstService Residential from 2013 through 2024. Our…read moreproperty has around 350 units. From my recollection and perspective as a homeowner (not a board member), I thought FirstService was fine and not significantly different from other property management companies that I've had experiences with as an owner of different Midtown Atlanta condos over the last 24 years. Those other companies include Bauman & Company, Community Management Associates, Sentry Management, and Beacon Management Services. Only one of those companies stood out as exceptional to me and that was Bauman & Company. Unfortunately, they left the residential property management business long ago. The rest, FirstService included, have all been good and bad in different ways. I've come to learn that: (1) most property management companies could use a lot of improvement and (2) property managers can really vary in terms of attitude, responsiveness, and getting work done. I also recognize that being a property manager isn't easy. Some managers are better than others at addressing homeowner and community needs (e.g., maintenance items, safety concerns). In this regard, I want to give a shoutout to our former FirstService on-site property manager, Eva Woods, and maintenance engineer, Dishalon Johnson. Both Eva and "Dee" were always kind and responsive to me, and resolved all of my concerns to the best of their abilities. Thank you, Eva. You are missed. Dee still helps me out, independently, on miscellaneous home projects. He's the man.

We had an outstanding experience working with Ashton Ernst Ballard of the Justin Landis Group…read morethroughout the sale of our property. After previously having difficulty selling our home, Ashton came in with a thoughtful, organized, and well-executed plan that immediately gave us confidence. Her professionalism, market knowledge, and strategic approach made all the difference in helping us successfully navigate a very challenging market. Ashton was consistently easy to communicate with, responsive, and proactive throughout the entire process. She kept us informed every step of the way and was always available to answer questions or provide guidance when needed. Her calm, solution-oriented approach helped make what could have been a very stressful experience feel manageable and smooth. We truly appreciated Ashton's dedication, attention to detail, and expertise, and we highly recommend her and the Justin Landis Group to anyone looking to buy or sell a home.

JASMINE IS AWESOME!!…read more Jasmine has been the ONLY person on this stressful journey who not only responded quickly, even though she couldn't help me, but actually went the EXTRA mile and helped me to find exactly what I needed to help me!!!! Gif sent me an angel on a day I needed it more than ever, he took one away but sent me another

Poor response time. Not professional Doesn't respond in a…read moretimely manner when it comes to inquiries.

Horrible Keller Williams Realtor Estrella Teilhaber of FamilyHomesGA Team and Keller Williams…read moreChattahoochee North in Georgia! Whatever you do, do NOT use Estrella Teilhaber as your buyer's agent. She does NOT look out for your best interests as a buyer, demands you put down more earnest money than you need to, doesn't even bother to ask to extend the due diligence period, and discourages the most basic of negotiations, and refuses to advocate or negotiate anything for you at all (not sure if it is laziness or just wanting to keep the sale price as high as possible to get her commission a few dollars higher). I couldn't even get her to fix all the plumbing that needed repairing as she only meekly asked the sellers to repair one leak, when there were serval plumbing issues she was supposed to get fixed while the plumber was out there, anyways. It was like she was working for the sellers more than me. At closing, she went on and on about herself and how easy it was working with the seller's agent (yeah, I guess it was, since Estrella Teilhaber did not bother really working for me -- her own client!).

The team at N/A has been professional and enjoyable to work with. I have history with them from the…read moretenant side and investment side. What they bring to the table is a lot more than what you would expect. I'm continually doing business with the group, and recommend anybody thinking of using them in any capacity would definitely get my recommendation.

Wonderful commercial real estate company who is very responsive and gives first-rate service to…read moretheir clients and investors. Top notch!

We requested contact to have an estimate done and we have not been contacted. It's been over a…read moreweek. No services or appointments are scheduled.

I was recommended a number of different surveyors by friends in the industry, and I chose Survey…read moreLand Express over the others based on their familiarity with my region, our interactions over the phone and their scheduling. Their work was not inexpensive, but it was of the highest quality. The survey that I now have is a work of art and suitable for framing. The Property that Survey Land Express had to work with was a complicated property and a really involved effort. They were timely and the resulting document very impressive. I interacted with Paul and Eugene primarily. and I would use and recommend them wholeheartedly going forward. Frank S

Me and my wife just bought a new construction house and sold our old house with NRG and it was…read moregreat! Unfortunately we were not able to sell our house for as much as it was valued over the summer but even in the current economy, Andrew was able to take amazing pictures and videos, prospect a lot, and eventually landed us 2 strong offers. He was able to leverage those 2 offers and eventually went under contract for OVER our asking price. After hearing other stories and other nearby comps, I felt extremely happy with how our situation unfolded. As far as our new build, Andrew held our hand the whole way and helped us through this process. From securing the lot we wanted all the way to the closing and final walk through. Super grateful for the great customer experience they provide.

They are the best in Atlanta for a reason! We sold our house and bought our new home with the help…read moreand guidance of the NRG team. They timed and executed the entire process flawlessly. I will definitely be using them again!

Absolutely professional, personable, great integrity and hardworking individuals…read more Would definitely recommend sellers and buyers to get involved

The ultimate in professional service from the Buy or Sell side…read more I've worked with them in both capacities with great results!

HELL ON WHEELS! Think twice before you sign her contract! If…read morefor any reason things don't work out and you wish to cancel she will come after you with a dagger! Victoria Dunn is crazy! She went on a war of words with me because I politely decided to terminate our contract. I was courteous enough to send her an email stating we were not a good fit. She took it personal and said lots of mean things to me and threatened to tell all the Real Estate agents in her network not to work with me. I have receipts!

Victoria Dunn was remarkably helpful selling our home. She worked tirelessly beyond what one could…read moreexpect. She stayed in touch constantly and even helped remove possessions when our home sold. Victoria was a pleasure to work with, making the selling of our home an easy process. I highly recommend her.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

I've been renting from them for about 2 years now and there have been pros and cons. I'm only still…read morerenting from them because I can afford the rent on my own and I'm honestly tired of moving every year. They are a AS IS company meaning what you see is what you get when renting. They don't fix much unless its major like a roof leak, appliance issues, heating issues, and small issues around the house like loose railings. Your first 3 days you have to report any and all things wrong with your unit in order to have some stuff fixed. After 3 days they will say its on you. You are responsible for unclogging sinks and toilets, painting if you choose to, pest control, new blinds. I'm in Maryland and I pay my rent late almost every month but they have never filed an eviction on me so Im grateful for that. But I hate the portal to pay your rent, they don't send you notices by mail or email, they stick them in the portal and you get no notification that you received a notice. Upper management will not talk to you, and the customer reps don't know crap! the lead inspector definitely fabricated his inspection forms both times becasue he's never come to my house to do a inside lead inspection yet the company has a valid lead inspection certificate.

Move in experience was TERRIBLE. Home is TERRIBLE. It was definitely not ready for a tenant at all…read more When I asked to get in touch with someone from management, no calls back at all. If you're looking for a home, PLEASE look elsewhere!