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    Catalyst Home Team

    4.8 (5 reviews)
    Open 9:00 am - 5:00 pm

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    FirstService Residential - How far the rain water entered into my unit damaging flooring

    FirstService Residential

    (48 reviews)

    Buckhead

    1 Star If I could give zero stars, I would…read more FirstService Residential has been one of the most frustrating and unprofessional HOA management experiences I've ever dealt with. They began managing my building at the Buckhead Grand about 2 1/2 - 3 years after I purchased. Their late fees and demand fees are excessive, punitive, and often poorly explained, making it feel less like property management and more like a revenue‑generation operation. Billing is inconsistent and unreliable. Charges appear without clear justification, and homeowners are left to chase explanations line by line just to avoid overpaying. No one should have to audit their HOA account like a forensic accountant. Customer service is another major issue. Depending on who you speak to, you'll get different answers to the same question. Follow‑ups are slow (if they happen at all), and resolving even simple issues requires repeated calls and emails. There is no continuity, accountability, or sense of ownership. What's especially troubling is how quickly they escalate to demand letters and collections, even for small balances or disputed charges. This aggressive approach creates unnecessary stress and hostility toward homeowners--who are not tenants, but stakeholders funding the association. In short: exorbitant fees, poor communication, inconsistent service, and an overly aggressive collections mindset (send you to a third party debt collector for one late payment). I would strongly caution any HOA board considering FirstService Residential and any homeowner expecting professionalism and transparency..

    Our Atlantic Station condominium HOA employed FirstService Residential from 2013 through 2024. Our…read moreproperty has around 350 units. From my recollection and perspective as a homeowner (not a board member), I thought FirstService was fine and not significantly different from other property management companies that I've had experiences with as an owner of different Midtown Atlanta condos over the last 24 years. Those other companies include Bauman & Company, Community Management Associates, Sentry Management, and Beacon Management Services. Only one of those companies stood out as exceptional to me and that was Bauman & Company. Unfortunately, they left the residential property management business long ago. The rest, FirstService included, have all been good and bad in different ways. I've come to learn that: (1) most property management companies could use a lot of improvement and (2) property managers can really vary in terms of attitude, responsiveness, and getting work done. I also recognize that being a property manager isn't easy. Some managers are better than others at addressing homeowner and community needs (e.g., maintenance items, safety concerns). In this regard, I want to give a shoutout to our former FirstService on-site property manager, Eva Woods, and maintenance engineer, Dishalon Johnson. Both Eva and "Dee" were always kind and responsive to me, and resolved all of my concerns to the best of their abilities. Thank you, Eva. You are missed. Dee still helps me out, independently, on miscellaneous home projects. He's the man.

    Sylvan Homes - Brrrrrrrrttt

    Sylvan Homes

    (268 reviews)

    Buckhead

    I've been renting from them for about 2 years now and there have been pros and cons. I'm only still…read morerenting from them because I can afford the rent on my own and I'm honestly tired of moving every year. They are a AS IS company meaning what you see is what you get when renting. They don't fix much unless its major like a roof leak, appliance issues, heating issues, and small issues around the house like loose railings. Your first 3 days you have to report any and all things wrong with your unit in order to have some stuff fixed. After 3 days they will say its on you. You are responsible for unclogging sinks and toilets, painting if you choose to, pest control, new blinds. I'm in Maryland and I pay my rent late almost every month but they have never filed an eviction on me so Im grateful for that. But I hate the portal to pay your rent, they don't send you notices by mail or email, they stick them in the portal and you get no notification that you received a notice. Upper management will not talk to you, and the customer reps don't know crap! the lead inspector definitely fabricated his inspection forms both times becasue he's never come to my house to do a inside lead inspection yet the company has a valid lead inspection certificate.

    Move in experience was TERRIBLE. Home is TERRIBLE. It was definitely not ready for a tenant at all…read more When I asked to get in touch with someone from management, no calls back at all. If you're looking for a home, PLEASE look elsewhere!

    Catalyst Home Team - realestatesvcs - Updated May 2026

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