Tion came out and fixed our toilet and an electric issue with the ceiling fan in our primary…read morebedroom. He got both problems diagnosed and fixed quickly and efficiently. I very much appreciated his kind, courteous attitude and that he was able to get my maintenance issues solved the same day. He is an excellent maintenance man and I hope First Key appreciates him as very few folks have his work ethic anymore.

Do not rent with FirstKey the company rent gauges. First key continued to go up on rent despite me…read moreadvising that my husband had past away. When I contacted first they they told me there was nothing that could be done to help me with the hardship in 2023. Upon my move out in 2026 I was told I could have had assistance when he passed away but that I had not reached out which was not true. So overall constant unaffordable rent increases with no incentives. Also upon moving out I was contacted multiple times asking me to stay but lowering the offered increase rent all the way down to not increasing it at all if I stayed which means to me first key never needed to do the increases and is essentially rent gauging. 2023 move in rent was $1450 for an old 3 bedroom house. 2026 rent increased to $1920. customer service was ok maintenance came out when they said. before I even moved out firstkey was advertising the home boating renovations and all new appliances which was not even offered to me to stay!! I do it recommend this corporation that buys thousands of homes barely renovated them and charged insane rental prices.

Very professional have had no issues with renting from them very efficient and helps with any…read moreproblems I am a very private person and they understand

AWFUL COMPANY! Customer service is absolutely terrible. Everyone is so rude and unhelpful. We had…read moreMULTIPULE issues with out home the the lengths we had to got to get any support was ridiculous. Not to mention that when we moved out, we did not a refund on our deposit because of there being "tree branches on the ground". I could go into a novel about how horrible our experience with them is. God forbid you work a 9-5 job, their maintenance team will just schedule whenever they want and then CHARGE YOU when you aren't there. Pathetic company.

Just want to commend Boundless Management for the wonderful service they provide! As a rental…read moretenant, sometimes it can be frustrating dealing with management companies when it comes to service requests or other concerns for the place you live. One way Boundless is proactive in this, is their quarterly inspections and property walk-throughs. I have had the pleasure of having Jamaal Carroll as my property manager and I admire his thoroughness and care when it comes to things that need to be done. His commitment to both my safety and comfort in my rental property is top notch and he will even see things that need addressing that I haven't. Just want to thank you Jamall for your eye for detail and I also want to Thank Tina for collectively working with the team to expedite any service requests! Thanks to the maintenance team, Juan and Adam for doing such a great job of repairing or replacing broken or non working items. I am comfortable and happy in my home because of the entire Boundless team! Kindest Regards, Julia Whetstone

The units at Waldo St are disgusting and probably riddled with mold due to the constant leaks and…read morelack of proper air conditioning. Make sure you don't want your deposit back if you rent with them, because they will do everything in their power to keep it from you! My closet had 0 shelves and all of the windows were painted shut, including in the kitchen with a GAS STOVE. So much shoddy work being done on these properties, I would truly look elsewhere. And they will respond to your maintenance request, but they will also do THE LEAST possible to "fix" your issue aka shut you up. Good riddance!

Professional and very responsive. They had answers to all my questions. I can relax knowing I chose…read morethe best property management company for my condo!

From the owner: Bay Property Management Group Atlanta is a full-service property management company in Atlanta,…read moreGeorgia, handling residential and multi-family properties around the greater Atlanta area. From property maintenance to leasing, tenant management to financial reports, and comprehensive rental property marketing solutions, our Atlanta property managers take a proactive approach to property management. Additionally, we offer 24-hour emergency after-hours maintenance services 7 days a week. With a reputation for integrity, innovative management, and comprehensive rental marketing, it's easy to see why Bay Property Management Group Atlanta is the right property management company for your Atlanta rental investment.

I'm cringing as I write this because it's like letting out the best kept secret in property…read moremanagement. Out of state investors - your search is over. . . . Hayes, the owner, is a salt of the earth kind of person. He is reasonable, practical, ethical, and has high integrity. A true blessing to work with. Thank god we found him and his wonderful hardworking team. Crossing my fingers that they don't get inundated with new business too fast that they can't keep up with all the new demands. Having them makes owning investment real estate much simpler. After being swindled into paying way over market for an investment property in Rex, GA by Summit Asset Group in California. We were straddled with Relocation Realty as our property management company. Our HOA brought it to our attention that our property was a blight in the neighborhood and wasn't being managed at all by RR. Upon learning this, I contacted RR and asked for our tenants contact information, (fearing that they must be neglecting our tenants as well as our property). But they refused to give me their contact info saying that it was 'against their policy'. After reaching our tenants through snail mail, I learned that my suspicions were correct. I called RR and let them know that we were unhappy and the owner, Linda, offered to let us out of our contract with the disclaimer that I needed to give her the name of a new Property manager because she would not hand my property over to me/the owner.(!?!) However, when I attempted to accept her offer via email, she never replied or allowed me to exit without a huge penalty. Crazy lady. I was just about to fight this when I was diagnosed with cancer and a month or two later underwent a 12 hour surgery to remove a large tumor from my head. It took months to recover and then the treatments set me back even farther. It took almost a year for me to get my strength back and in the meantime, every month for a year our tenants paid their rent late. It made me worry but I was helpless to do anything about it. Finally, I got enough strength to reach out to RR and ask them not to charge our tenants the 15% late fee this month, (fearing that they must be over a barrel trying to make the rent each month and the late fee wasn't helping). Linda said "no" that it would be "against the law". Doubtful that she was telling me the truth, I picked up the phone and called DHC. Hayes was working late and picked up the phone. He said "Of course you can waive the late fee if you want to!". He even double checked for me. He answered a number of my questions and it was obvious that he was honest, good natured, had a positive sense of humor, was helpful, and just plain reasonable. I fired RR and hired DHC and have not had a single regret. The transition was super smooth, when I had a maintenance issue, (over Easter Weekend!) and I sent the request it was already taken care of by Monday!! Un-B-lievable!! Hayes is a great sounding board for rookie investors like me. This is the only property we own and Hayes and his team have been incredibly patient with all my questions. I feel so fortunate to have him on my team and much more relaxed knowing that he will help us to take care of our property and our tenants. Don't abuse him & his team or take advantage of their good nature!!

Pamela Mathis was very welcoming and straight forward very professional made sure everything was…read moreready on time for me and my family to move in she communicated with me very well and was patient with us being first time renters

I can't praise the team at Trusted Ally enough. I have several properties in the Snellville and…read moreGwinnett area. For the past 3 years they have been reliable and professional. We're happy we've found a property management company that knows what they are doing. Ideal company for invest property owners.

As an investment property owner, I needed a company for renting and managing my properties in the…read moreSnellville and Lawrenceville area. Working with Trusted Ally has been amazing! They were incredibly helpful and responsive during the process of securing a tenant. They advertised my property, screened potential residents, and shared updates with me along the way. Because of their professionalism, repairs and service calls are a breeze. Highly recommended!

Until very recently, I rented through GTL; for over 8 years in one home. They always replied…read morepromptly to service and repair requests, even replacing our pool and installing a new HVAC unit. All service technicians were professional and helpful and I never worried about them coming into my home. When I inquired about purchasing the home, Gary, as the Agent, was very helpful, answering all my questions. Once all parties were decided upon, the process moved along quickly and easily, we closed in just over 30 days. I received an email from Todd the day after we closed Congratulating me and explaining that I would be receiving a refund of my security deposit and the overage of rental payments. Everyone at GTL was always professional, respectful and extremely pleasant and friendly. I would recommend them, especially to serious, long term renters. I would even recommend them to anyone looking for a company to oversee the rental of their property.

Choose rental companies wisely. They threaten to sue for every bad Google review and I have proof…read more Myself and obviously dozens of others have reported this company. They lost their accreditation. They steal money and call it borrowing.

Having worked with several property management companies in two different states, I find that Elite…read moreand Charlene provide a high level of service supported by extensive experience in their field. They take time to help analyze options and then implement the decisions in a timely and sensible manner. I have recommended them several times and look forward to continuing to work with them as our portfolio grows.

Expect to forego your deposit. Period. The management company will work hard to place people in…read morelandlords dwellings, and vets tenants thoroughly before collecting money. But follow-through, communication, & updated paperwork from there on is spotty at best. When the hard work really begins is in inspecting and justifying keeping all of your deposit at the end of your stay, no matter what. You may seriously want to reconsider renting a property if this management and their landlords are involved - unless you fully expect to forfeit your full deposit.