I sent a longer version of this email to them ahead of receiving my results - I failed, but that was not the point.
They replied to this, and I gave them ample opportunities to make up for it, they said that this my "experience did not reflect the standards we strive to maintain as a driving school." At this point I had found out that I had failed, and informed them of such. Their way of making this up to me was to waive the test booking fee, but I would have to pay for the lesson, and the use of the car for the test again should I wish to use their services again.
I had not even used them to book the test originally, I had done that myself, and the issue was with what I had already paid for and the service I had received, and not with a future service that was not yet determined.
"I had my lesson with [NAME] this morning at 11:00, she was lovely and provided helpful tips. Unfortunately for the vast majority of the lesson she was on her phone because a package hadn't arrived and she had been on hold - the lesson was done to the tune of the on hold music at Amazon.
At 1:53 I messaged the Coreway text number explaining that I was at the test site and needed to know where to meet the car/driving instructor. At 1:54 a number I didn't know called me - it was the instructor (whose name I still don't know as he never introduced himself). He told me that we can't meet at the test site so I should meet him at a cross street close by. I told him I would be there in two minutes and he said he would need ten minutes.
My test was booked for 2:15. I texted to let him know that I had arrived at 2:00, he told me that he was "making his way down". At 2:14 I called him - because 20 minutes had passed and he still hadn't turned up. He said he was just down the block. At 2:16 he picked me up and we made our way to the test site, we got into the line of cars. When it was our turn we got out of the car, I handed the DMV person my permit, and she asked your instructor if he had checked in with another DMV person. He said that he had. The other DMV person was waved to come over, and he did. He couldn't understand where the instructor had gone between checking in and coming back. The instructor tried to explain. It was 2:21 at this point. The DMV people decided they would go on their break and I would do my test at 3:00.
I walked around the area a bit to pass the time, and went back to the car. We both sat in the car in awkward silence until 3:00 - with him watching TikToks on his phone at full volume. At 2:55 I overheard him call the school to tell them to cancel his 3:00 lesson, because he was "still stuck at the testing site". He had known that he would be there until past 3:00, since 2:21.
This entire ordeal was really anxiety inducing - in an already anxious situation. I expected so much better for the money paid and considering that Coreway is supposed to be a reputable school.
I did my test, with a ball of anxiety in my stomach from that entire ordeal. Got back, and the instructor was still on his phone he barely registered that I had gotten his car back. I said "okay then, bye" and left.
This experience cost $170 - for that amount of money I would at least have expected to be on time to the test, not late, rushed, already on the DMV's bad side, and even more anxious than necessary."
100% avoid - they're an absolute disaster. read more
