They were very professional and were willing to accommodate services within our budget, well…read morerecommended.

From the owner: We have Experience in multiple areas of Security Services throughout Central Indiana ,We are not…read moreover the top nor out of touch with the needs of our clients ,we are insured for Armed and unArmed services,our goal is to provide our Clients with Professional Services at Affordable Rates.

Zip Code 46062. These folks were inadvertently contacted for a small camera porch inquiry, but our…read more'communication wires' got crossed. Due to similar names and back and forth phone calls, I had mistaken them for another company. A well dressed, professional Dave Rogers arrived during actual contracted company was in the middle of installing. Dave was gracious and seemed to understand the 'mixup'. My reason for the rating is that their quote was competitive over the phone. Very professional. As in the actual contracted company, they were interested in helping install a pre purchased outdoor security camera when others weren't.

The easy, no pressure consultation helped us make our decision. Plus, they have the latest mobile…read moretechnology that helps us protect our home no matter where we are and their monitoring/installation services were very affordable! Great job Kirk and Duwuan!

We used Castlewall in our last two homes, we wanted to stay with a local business. However, they…read moresold us a new doorbell that has had so many problems. They have come a few times to fix it, but now we can not get ahold of anyone. I emailed Patty on 3/25, then again on 4/3. She never responded. My husband emailed her on 4/10 at 9:49p and she responded at 9:53p. I guess you have to be a male to get a response. Patty, we enjoyed your company for many many years, but the last 3 years have been extremely frustrating. Also, I will attach my first email where I am asking for help.

We've been with Castlewall since our move downtown in 2013. They are truly a customer oriented…read morebusiness. Our inside camera wouldn't connect and Andrew worked with us remotely and when we still couldn't get it to work, he came out the next afternoon. When it still wouldn't connect, we decided to get a new camera (technology moves nowadays at lightning speed and six years is positively antique anymore). He had it up and running in no time. Thanks again for being a great company with great techs and terrific service.

We moved into a house that had a contract with FE Moran. Not only were we heavily pressured by FE…read moreMoran to sign a contract as well, we were pressured by the previous homeowners. Apparently if we were to sign, the previous homeowners wouldn't be charged cancellation fees (which I've heard are not cheap). FE Moran texted relentlessly and when asked for a brochure of services offered, I was sent a shiny marketing page that had no information about their services. Not a fan. The previous homeowners maintained the security service our first month in the house. The steam from our shower set off the fire alarm. We shut the alarm off within 30 seconds. Nevertheless FE Moran gives us a call. I asked to cancel the call to the fire dept but the woman said that due to "martial law" they can't do that. Martial law has nothing to do with alarm systems. Pressure sales tactics, little information on the services provided, and no knowledge of the laws governing their business. Solid 1 star.

John the installer was very professional and explaned what he was doing and how to use the security…read moresystem. I would hope that all my future tradesmen installers will be on the same level as I got from John...

I first hired Big Brother Security in 2008, when he first started out in business commercially. I…read morebecame aware of his work when he was designing systems and installing cameras and other equipment in large warehouses throughout Indiana. Since he was new in his business journey, he agreed to design a elaborate security system for my business. Obviously, the equipment is become better over time and I have worked with him over the years in supporting my system that has 24 cameras. He is always prompt when called, and he is dedicated to his work, as he is an engineer by background. Even designed a small discrete camera at an entrance with the doorbell included so individuals could ring the doorbell if they needed access to the facility. This particular unit has an armored cover and is very discrete, so we can see who wants to come in. He designed and fabricated this camera in his facility, and brought it to us fully built and ready to install. It worked immediately when he wired it in and fit our needs exactly! Only a qualified, experienced technical engineer could see ahead enough to plan a system that is capable of being upgraded without a lot of problems. I guess the thing I like best about Rick at the Big Brother Security is exhibited when you have a vendor that is technical enough, and visionary enough to not rely totally on out-of-the-box solutions, and is able to design a bullet proof camera that reliably works! I would not hesitate to recommend Rick for any security solution, for he is tried and true. I have never seen him in a pickup truck, he always works in vans so he can carry all the equipment and instrumentation he needs for any job. If he has to order parts, he stays on the project and monitors its progress. Best of all, he is not allusive and he stays in touch with his customers until they have a satisfactory solution and are happy. BTW, I know nothing of this guy in the picture with the pickup truck that dumped a mattress on someone's property! Stay away from that dude, and do not worry about working with Rick at Big Brother Security in Indianapolis. He deserves five stars *****!

Rick was very professional!!! He made me feel comfortable…read morewith him crawling the the walls in my home. Was highly knowledgeable about electronics. He came on time gave me an estimate that was in my budget and we set it up I got 8 cameras installed and he did an awesome job !!!! Trust me call this guy he's SUPER WORTH IT!!!! Thanks Rick

I contacted Andrews private security services for a small event. Andrew was very prompt regarding…read moremy event (promptness upon initial contact and prompt the time of the event). For the duration of the event, he was a great conversationalist and met all my expectations for a great negotiable price. In the future, he will be my go-to person to contact to get the job done!

From the owner: We offer professional Security Guards for clients that want to be private. We also offer Security…read moreGuards for Private Communities, Gated Communities, Private Individuals such as Professional Athletes, Private Events, Celebrities, Executives, Corporations and Office Buildings. We serve you with Integrity and Professionalism.

They are scammers that approached me under ADT. They contracted for a monthly amount, but after the…read morefirst month they kept taking higher amounts from my account. Every time I call, they transfer me to a different person and my account kept depleted with higher amounts. Until one day my daughter was by herself and the alarm went off. Kept calling, but no one responded. I had to cancel my contract with them after I overpaid the previous months. They are scsmmers, they tell you one thing and once they have ahold of your account, they feel free to take whatever they want. I have the real ADT now, very honest and prompt.

After 4 months, 20 calls & 13 plus hours on the phone, the claim gets to the insurance company. Now…read morethey say they have to wait for an adjuster to come to the house. Dont ask for ME THE CUSTOMER to get 2 estimates on my own time & then i have to wait to make an appointment with and adjuster. I get 5 days a year for Vacation & now due to their BS i have to take time out for Them. Do not buy from this company. Biggest scammers i have ever heard of. You damage my home, wait 4 months to do anything about it & now i have to deal with this crap. Going to write to the CEO of Defenders. He needs to know what kind of operation his so called employees are running. Again do not buy from Defenders.