The owner Ray is very rude. I needed his notary service. He was apparently busy. When we walked up to the desk and said we needed help. Ray started yelling at us. Terrible. We left!! I wouldn't have given him 1 star but 1 star is lowest you can give on Yelp. TERRIBLE read more

The Manager (Ray) has a very bad behavior with most of the customers Today Apr/22/24 Round 2 PM I went to copy a couple of pages in this location when I reached the Manager (Ray) was talking on phone with a customer with a very unprofessional way and didn't want to answer their phone the it was a lady's turn then mine he did the same weird reaction with the lady and also when it turned my turn I was saying to him hi how are you doing I talked in a very good way to him and he had a bad reaction and behavior if somebody responsible from copy pacific reading this so please check the cameras and the voices and control this guy in this location he doesn't deserve to work in here as a manager. read more

Actually I'd not give any stars here but anyway -- I used to go there to get my artwork printed for my customers, at first, the owner Jay was nice but until recently - he told me to go to this lady who would be helping me with printing the 16x20 artwork into black and white paper. Bear in mind, I'm Deaf. I use America Sign Language. We communicated via emails and when I got there, Jay pointed to the lady and I walked over to see her, she was talking to me with her mask on. Okay, it happened to me many times and I don't know why people keep thinking their masks are transparent. So I asked her to write it down. She gave me a index finger as if she wanted me to wait. So I sat down and waited. She came back and gave me the printouts of 16x20 rolled with rubber band. I asked if I can see it first before paying. I opened it and the quality was really bad. I told her I'm not going to pay 20 dollars for that. I asked her to show me what she did. She showed me that she opened my file and convert it to PDF and enlarged it into 16x20. Puzzled - I said the file should be large already and she didn't need to enlarge it. (I graduated from RIT, Rochester NY and I'm very familiar with this kind of graphic stuff.) Then she said I needed to talk with Jay. Which I did - I politely typed on my iPhone explaining him what happened. I mean no communication and they expect me to pay 20 dollars for something that I'm not happy with? I was ready to work this out with them by coming back after I review my files which are at my house. All of sudden Jay took the posters and ripped it in front of me and waved me to the door as if he was telling me to get out of here. I stayed cool and waved good bye and left. I decided to send an email to Jay explaining him that I've been his good customer for a while and I didn't deserve the way I was treated - maybe because I was Deaf but encouraged him to do better when he has another Deaf customers because he just lost one. I signed off "best of luck" on my email. He replied - in caps BEST OF LUCK and said he tried his very best to help me. Okay. I don't know what's up with this dude, Jay. But if you're looking for a great customer service, just don't expect it at the Copy Pacific especially from Jay. read more

Horrible. Just horrible Absolutely rude shaggy white haired man with beard and glasses. First this man tells me it's .25 per page to print. Then I send him 9 files which equals just 9 pages but once he saw that they are individual files, he changed the price, and when from original quote of $3-4 to over $10. Overpriced. Then I opted to get on a computer on my own to print but His computers don't even work to simply retrieve file attachments from my email in order to print. Kept downloading my file and wouldn't even open it. No way of printing if they don't open and I am pretty computer savvy and it just was no way. I told the man and he said he'll be there later to help. What?! I was the only damn customer in there. I didn't have time to wait for him so I said I'm leaving and he ends up charging over $3 for just one page I managed to print. Just one page. And I sat there for maybe only 3 minutes. Do not come here. I repeat do not. He is NO HELP. And a complete scammer to hustle your money. His computers don't even work!! And he is COMPLETELY DISHONEST. I was so upset I literally wanted to cry dealing with this man and his equipment. read more

I needed a document notarized at the last minute and it was after 4pm already. The service was friendly, accomodating, and prompt. $15, cash only with a beautiful display of colored papers as a backdrop while I waited. I'd return here for my notary needs in the future. read more

Never Ever Go Here. Go ANYWHERE ELSE BUT HERE. The Manager or Owner Jay does not care about making the customer happy at all. I ordered 2000 Postcards to be printed for my business. Jay advised me that if I ordered a small postcard where he can get 4 from one sheet of paper it would be a better price. He said it would be a good quality card stock and cut. Since he is the "Professional" at this i went with his suggestion and paid $495 for 2000 pieces. 5 major problems came from this 1. The card stock was cheap and you can see the printing from the other side. 2. The cards are not cut straight. Imagine a postcard that has the slant of Gumbys head. 3. Its not readable. Because of his suggestion on the card size all the text is too small and you need glasses to read it. When his sample was printed as the "professional" he should have immediately contacted me and let me know that it was an unacceptable size and we could have changed the order to a larger card. 4. Print Quality is poor. This looks like I printed and cut these my self at home. The reason I went to a copy place is because I wanted a good looking professional postcard to represent me business. Instead I received something that looks like a 12 year old printed at home. 5. I called Jay to try and work it out. The best he offered me was to reprint the entire order again with a larger size post card FOR AND ADDITIONAL $600.00!!!! I am not trying to get over on anyone and I do not expect this for free. However i should not have to pay MORE to fix HIS GARBAGE. He should reprint half of my order and fix the quality issues and I should only have to pay a very for the cost of the new POSTCARD PAPER, NOT AND ADDITIONAL $600.00 Bottom line here is do not Trust Jay or CopyPacific In Hayward. They Do not care about the customers. read more

I'm a Contractor and I go here to get my plans copied. Love this place! They're efficient, fast, polite, professional and easy to deal with. The owner Jay is true gentleman and no nonsense type of person. I highly recommend Copy Pacific. read more

The manager has been friendly, polite and very skilled in making my copies. He did everything perfectly.

On Saturday 7/20/24. My wife and I went to Copy Pacific for Notary. As soon as we entered the business we were told by the associate in a loud voice. I can't help you right now for Notary I have a printing job for a deceased child. This was from Ray the owner and manager . Keep in mind we have not spoken to Ray. I have to finish this job. Poor Welcome In Greeting and no Eye Contact . Once we started to talk about why we were there and we wanted to talk. Then Ray switched to I have the right to refuse you as a customer. At this point. My wife could not believe that we went to a notary business to get 2 pages notarized that cost $15 per signature and was yelled at and talked down to at the same time disrespected as customers by the freaking owner and Manager Ray. He has a problem . We left his business and got no apologies from Rude Ray.. read more

This business has the worst customer service that guy back of counter has a bad attitude he wont help you for shit if you don't want your day ruined please please don't go to this-the 2 time I been to copy pacific n 2 big disappointments every time I'm in there he is so lazy. Don't want to do anything. How can you run a business with that attitude read more

The service is not good as I expected. I have never seen this kind of service people confer to new customers. Quality of printed document, photo copy, scanning is not good. Ii is expensive there too. The Manager Jay does not care about making the customer happy at all. He does not have a good manner to speak nicely with customers. read more

Clean, efficient computers, copiers and printers. Helpful employees. A quick place to take care of business. read more

I was a wreck looking for a copy shop in Hayward and found this gem. I walked in and the store owner assisted me right away and was very informative giving me many options and price points. It's a small business and although I forgot the managers name he made my experience so great I will absolutely be coming back. read more

So I usually use CopyMat across the street but unfortunately they are closed due to this COVID-19 pandemic. I come in to print scan and fax 20 pages of a document that I do want someone that usually cost me about $14-$15 across the street well today I go into this place and was charge $40 for the service which is absolutely ridiculous. When asked for an itemized explanation as to what I was being charged the owner who is extremely rude very obnoxious has terrible Customer service replied very rudely explaining why he charged me so much. 20 page document $40? No that is price gouging in this time of need and during this pandemic these types of businesses need to be shut down. read more

Copy Pacific - Printing Services Near Me - Hayward, California

If I could leave less than one star this place and Jay deserves it. I went in yesterday for shredding. Jay again was rude , not just to me but the lady he was waiting on. He was having trouble reading the numbers I wrote down, clearly legible. He was very rude , like it was my fault because I didn't make the numbers like HE wanted. He is clearly uneducated and it shows. He needs to go back to school and learn how to read and write. I've been there when he was yelling at one of his employees. I will never go in there again DO NOT DO BUSINESS WITH PLACE. Oh , and he short changed me on top of that read more

The owner is very nasty, rude, and low down. He's very angry and aggressive. I only needed one page copied. It was .25 cents. I didn't have any change or cash. He got very upset when I handed him my debit card. He went back and forth with me. I ended up paying $3.00 for one page. And then he threw the receipt at me. I cussed his mean, miserable ass out! Don't do patronize this business. He needs to go out of business and I'm pretty sure he will. He has a very wicked spirit. read more

The owner J was friendly and had a good sense of humor! I called in earlier about getting some books printed and I was able to pick up within the hour! read more

Great customer service and great price. I brought a design to Copy Pacific and they printed these funeral brochures for me. They came out so beautiful. The colors were perfect, warm and bright. I had it cut down to a 5x7, so the cuts were clean and straight. And it was also scored in the center for easier folding. Thank you Jay for you help with this. I appreciate his great service and concern for getting this order to me quickly as the services were within a few days. read more

Copy Pacific - Page 3 - Printing Services Near Me - Hayward, California

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The owner is very rude and has horrible customer service. I went in to take 2 passport photos, I did not get a chance to preview and the final copies came out with something in my hair. He wanted to charge full price. I mentioned that he could've let me know about the Leng in my hair. His response was very rudely and offered a discount. He is only concerned about money - customer service does not exist in this store. My husband on a second occasion mentioned that he went for a service and the owner was rude, offered no customer service. We both will not be back EVER - will go to FeDex or Copy Mat next time. read more

The girl named Ann who works there was very thorough and helped me better understand what type of special paper I needed to make my prints. Good value. read more

I have had to go, VERY reluctantly, into this place of business a few times when there was no other choice. The owner of this establishment is very rude, and has an immediate structure towards you for no reason. He wants to charge you for every ridiculous thing, that no other copy centers would charge for. I don't know if it's the fact that I am a woman, or if this is just the pedantic attitude he takes with everyone.. but he definitely "talks DOWN" to you .. and I am left to think "there is NO WAY I will ever return here." After the last horrible experience with this man, I can truly say I MEAN it this time. I gave the man a chance, thinking maybe previously he'd just had a bad day.. nope. He's just awful to deal with, no matter big or small task. Judging by other people's similar horrible experiences, I'm glad I'm not alone in writing this review (I never jump on here to write negative things, but this man deserves it). Do yourself a favor, go next door to the COPYMAT where the ladies will at least be respectful to their customers. read more

Very short story about this shop, I had to print a only one page of black and white color and they charged me $3.25 Which is rip off and taking advantage of the customer the guy knew that he needs the paper and of course I had to pay which I needed urgently. So please be aware of this shop. The guy is rude no customer service. read more

I'm a person who wakes up and gets through the day with no caffeine whatsoever. I'm naturally energetic and this helps me stay on top of things. Today, however, was a different story. I woke up tired and groggy, mismanaged my time, and was late to my first meeting of the day. After my first meeting, I ran into a problem. I forgot to make copies of an important paper earlier in the day. This meant I had fifteen minutes to find a copy center, make 100 set of copies, and drive back in time for my second meeting. How the hell was I going to do this? I drove like a maniac trying to find the closest copy center. If you had seen me, you would've thought I was running from the police. I parked the car in the back parking lot, raced into the Copy Pacific, out of breath I said to the man behind the counter, "I need 100 sets of copies stapled very, very fast!!!" Did you know what he did next? That man RAN to the copy machine, popped that sucker in, and had it spitting out 100 sets of copies in no time. I mean he literally ran like his life was dependent on it. Never had I seen such service like this before. Before I left, he told me to drive safely. Boy was he reading my mind because I was planning on making my way back "fast and furious" style. Copy Pacific is a big, clean, and organized center with great customer service. The price is okay. Full service for 100 copies is around 6.5 cents each. If you show your student ID card, you get 10 percent off. If I'm ever in need of a copy center with speedy service and excellent customer care, Copy Pacific will be it. read more

Copy Pacific - Printing Services Near Me - Hayward, California

I recently got copies for my personal training business as well as a quick grocery guide laminated for my clients to take when they go to the store. I always get friendly, quick, and professional service. I had a bad experience at copy mat and have only been going to copy pacific since. The owner is very friendly and kind. I highly suggest you using them!!! read more

Horrible service. No one ever answered my questions and they talked over me. Then he charged me for the resizing I did myself because they couldn't do it. Charging me 7x more than the original quote. Never going back and don't recommend it for anyone. read more

This place is my go to. I had my graduation invitations printed here as well as many documents for my Masters Thesis. Jay provides professional, courteous,kind and stellar service. He has been to go to in the area for many many years. So odd to read the off the wall comments since he has been in business all these years. Haters gone hate. Keep on doing a great job for the Hayward community and beyond Jay! read more

This place can do a lot of things - they are not the most modern but offer a lot of services. I was happy to know that they could print color transparencies - yes very random but they had the printer and the paper. The help was okay. What made me remove 2 stars is I was told the computer time "starts at $1.00" ALL I had to do was print a file off a thumb drive...anyways it ended up being a couple bucks extra then I thought because of the computer time I felt kind of duped...Especially because all i needed the computer for was to access the file... This place has been around a long time - I may be back but will also check other options. The print itself turned out good! read more

Great service! Went for lamination service. Responded well when I called ahead. Then when I arrived, completed the job efficiently. Thanks!!! read more

I have been a customer of Copy Pacific for many years. They provided me with excellent service printing large amounts of T-shirts for my company business. The graphics on the T-shirts were clear, legible, and the colors came out beautifully! They also did a great job with my poster-size color prints that I use at craft shows... Excellent job well done!! read more

Its not possible leaving no stars. Jay the owner. Is a piece of work. I came into get copies of a downloaded logo. I was told by Jay that "quote " would be given before its made.. That the design would be an extra cost depending on how much time it took and additionally the type of paper. I agreed based on if they could do what I desired. I sat with An, the graphic Artist. We worked out several designs that took all of 5 min. She called Jay over to get a quote not understanding what An and I discussed he interject what he think is best. The quote was for $25.00 for a 1 11x17 sheet with 5 labels. I needed 4 sheets of the same design. I said let me think about it. He charged me for the time spent and the possibility of returning. I went across the street to CopyMat got 3 sheets of the same order for $13.00. He doesn't ever have to worry about my business ever again. read more

I've only been here for book binding and so far it's overpriced and they don't have good quality binding. Their options are very limited. Don't plan on going back. read more

Someone provided me with a file of a funeral program that they had taken to another graphic designer. They were not pleased with the outcome so they sent the file to me. My regular printer was on vacation so I decided to take the job to Copy Pacific to get a quote on the job. My first question was did they have the ability to print bleeds. Assuming that I knew nothing about the process, Jay, the manager/owner decided to school me. I tried to tell him that my usual printer who was on vacation and who I've done business with for over 20 years, had educated me to the process on the printing press and modern copy machines. However, Jay basically told me to be quiet and listen, so I did. When he printed the job out, he proceeded to tell me how horrible it looked (which is why I wanted a copy printed out) and what I needed to do graphically to make it look better. I then had had enough and told him that I knew what to do. He said, fine, he would not say another word and I thanked him. He then charged me $3.00 for the sample and I picked up the vibe that he didn't want my business. I took the sample home and improved the design. I then went to Office Depot where a very nice young man printed the job for me on a very nice grade of paper at a reasonable price after providing me with one free sample. I'm just grateful that Copy Pacific is not the only print shop in town. read more

Very friendly . I love this place. They offer so much and theres plenty of room to get your stuff done. Manager is straight to business no b.s , fets stuff done and the prices are hinestly fair. Friendly and helpful staff as well read more

I need some home plans printed. I called Copy Pacific and they said to send them the PDF. I did, and they emailed me back saying the prints would be available in 10 minutes! Wow! Nice people, quality work. read more

To summarize my bad experience: The colors were faded and the job was printed on the wrong type of paper. They redid the job after much haggling, but when they redid it, the edges of the paper were frayed. Every single copy had jagged edges. I do not recommend this place at all. Ever. I would recommend taking your business next door to CopyMat instead. - - - - If you'd like more details: I needed flyers done the next day - 250 flyers on nice paper. On the phone while ordering my 250 flyers, I explained I wanted paper that was nicer than normal, but not card stock. I don't know what the types of paper are, but I specified that I did not want card stock. I arrived to their downtown Hayward office to pick up the flyers. I asked him to open it because the package felt heavy. To my distress, the flyers were printed in card stock. I explained to the Manager, Jay, who was ringing me up, that I had asked the sales person to NOT print in card stock, that I wanted something "nicer than normal" but "not card stock." He explained to me that this was what I ordered. He even showed me the notes that his sales person had written. It said "80lb card stock." I then explained to him that I didn't know what 80lbs meant, so those were not directions given by me. We looked at my email that I had sent, and it was written there, too. "Nicer than normal paper. Not card stock." Jay, the manager, yelled across the room at his sales person. The sales person yelled back that this was the paper I had wanted. Jay told him that I had specifically said that I didn't want card stock. This went back and forth for a while until they spoke privately. As this was going on, I looked at my finished flyers and realized that not only was the job done on the wrong paper, but that the colors were faded. The whites looked pink, the blues looked gray. It was a terrible print job - it looked like it had been done at grandma's old fashioned printer that had run out of ink. I called out to Jay and pointed this out to him. After taking a look, he told me that ink sometimes ink prints differently when it is done on certain types of paper. I pointed out that the colors were faded and that this was definitely an ink problem, not a paper problem. After a few minutes, he finally agreed that it was not good quality color printing, and agreed to print me 50 copies on the correct glossy paper, while giving me $75 credit (the job in total cost me $165). Even though I was very unhappy with this, I knew that my event was in just a few hours, so I had to agree. He sensed my dissatisfaction and then offered to re-do the whole thing on the correct paper. No charge. I came back later to pick up the paper, and the colors looked great. I went back to my office and opened the package from its plastic sheet, and realized that the pages were all torn and frayed. I emailed him with a complaint and photos of the flyers, but this was all he said: "Hi Michelle, Sorry we have been busy. Regarding your project first time I agreed with you 100 percent for colors not being right.I stood by with you. I redo the project for you on glossy stock right away at your sample approvel. I have no idea what shades you are pointing out. Perhaps It is in your file built in. Sorry at this point I am not able to do a refund or do the job over. .We will be very careful next time. We sure hope we we can service you better next time. " Thanks for reading this. Don't take your business here. read more

Copy Pacific has horrible customer service. The owner of this store takes advantage of college students by refusing to accept returns with receipts. My suggestion is to never go here. If I could give this place negative five stars, I would. I purchased "The Reader" for Statistics 3010 at Cal State Eastbay. "The Reader" is bundle of copied papers containing course material that cost $65. The owner of Copy Pacific came to the class and sold "The Reader" to us. When I asked the owner of Copy Pacific if he was giving us receipts he didn't answer me. I even asked him twice, and still no answer. He was very rude in person. In the end, he ended up providing receipts. The slogan on top of the receipt is "Where Customer Satisfaction is our #1 Priority" I didn't end up taking the class, so I went to Copy Pacific on B street to return "The Reader". The owner of the store was very rude to me when I told him how disappointed I was that he would accept returns. I even pointed out the slogan to him. Then he had the nerve to tell me that he has not accepted returns in twenty years and that he wouldn't start with me. This man is liar and a thief. The owner doens't stand by his slogan: "Where Customer Satisfaction is our #1 Priority" The owner doesn't care about customer satisfaction, other wise I would have received $65 from the return. In fact, I speculate the only reason that he has been able to stay in business for the last twenty years is because he has been expointing college students. I felt like he stole my money and took advantage of the fact that I am in school. My suggestion to you is that if Copy Pacific ever shows up in your classroom to sell you a bunch of copied course material, you should make a photocopy from some poor sucker that had the unfortunate experience of giving Copy Pacific business. You should offer another individual money to copy their packet instead of giving Copy Pacific any more money. NEVER TO TO COPY PACIFIC. They provide horrible customer service. You can get a better service at similar businesses. read more

Great place I took a bunch of papers I need it shredded there the other day and it was $.90 a pound that is a fantastic rate for paper shredding it's nice and clean and if I feel like I need as far as paper and stationary needs read more

The service here is absolutely ridiculous. Ridiculous, in the most negative way possible. I came to Copy Pacific expecting to have my copies ready to be picked up and paid for. It was not ready. Why? Because I did not pay for the printing services prior. Okay, why is this owner so skeptical of people paying prior? I did not get my printing done therefore I won't pay for it until it's done. It's like going to a restaurant. You aren't going to pay until you get your food and finish eating. Same damn concept. Plus, I did not have the flyers in my possession so how can I possibly steal from this place? On top of that, he tried overcharging me when I asked for a quote prior to coming in. I showed him the email and then he lowered it. Skeptical owners make for unhappy customers. On the other hand, the flyers came out nicely. So, good job in that department. Don't come here if you want to be treated like you are a loved customer. No backbone for people who don't show you love, don't go here. read more

Ripped off by the owner when I went here for notary services a few months back. After I realized he was overcharging and pointed it out he argued with me. Ended up paying him $60 after much aggravation because I needed to get my documents back. Found out later that the nearby UPS Store provides the same services for about $20 and with pleasant customer service, so I go there from now on whenever I need to get something notarized. I don't generally give such low ratings, and maybe if I had been helped by someone else I would have had a better experience here, but because I was ripped off by the unpleasant owner I give it one star. I read through a few of the other reviews of this place and it seems I am not the only one blatantly overcharged and treated poorly by the owner here. Customer beware. read more

Wish I had read the reviews before going here ...AVOID...Take you Business elsewhere... Owner/manager Jay is a complete jerk as others have mentioned below as well ...he has this attitude problem ...don't want want to help with nothing ... Came here for few printouts ..they asked me to self help myself with one of their junk computers there ....their Wi-Fi /internet connection sucks ...ended up asking the Asian lady sitting at the desk, She told me there will be additional $3 fee if I send them an email with my docs for printout , which was not acceptable, a fee for incoming email..really ? but still I agreed ... as I was getting delayed..but later when checking out manager/ owner Jay tried to charge me more exorbitant prices which were different than quoted.. when questioned he told me He will be more than happy to shred my printouts for me if Don't pay the exorbitant prices as demanded... wow really this is what I call no sense of customer service ...so totally avoid this place... not recommended at all ... Take you Business elsewhere.. read more