We called this company to do an inspection when we found carpenter ants and what we thought might…read morebe mold after removing some drywall. They sent Braden and Darwin to do a free consultation. They were prompt, thorough, and very professional. They used a moisture meter to check all around our house and, luckily, they said we didn't have a serious issue and the dust was not mold. Even though they had an incentive to find a "problem" to be able to do paid work for us, they had the integrity to give a true assessment for no restoration. We sincerely appreciate them and will definitely call them if we have any need for services! Thanks for your help. Recommend based on this alone (though, again, they didnt perform full services for us).

Over Thanksgiving, with 12 people staying in our house (2.5 baths), our daughter noticed a water…read morestain in the downstairs ceiling under our 2nd bathroom. It didn't seem to be actively leaking, so we waited until Monday to get a plumber in to have a look. One leaking toilet seal (wax floor seal) later and our house was +70 dBs louder with our bathroom floor tile removed and drying equipment upstairs and downstairs. I'm glad we called Professional Restoration Services! They have been so helpful and professional (of course!) throughout the water mitigation process. They quickly assessed the issue that the plumber had seen (subfloor damage) and began work on demolition, mold removal, and drying out the area so it could be repaired. Drew (OSU fan, but I won't hold it against him) was great in his initial assessment and was helpful with explaining the process and even working with the insurance claims adjuster who happened to be here at the same time. Esam, Cameron and George performed the service and daily checkups and were always friendly, helpful and professional! And everyone was very thoughtful with their cleanliness (always wore booties in the house, laid down plastic, etc....)! They are a local company and I would definitely recommend them to anyone who has to deal with water mitigation and damage issues in their home! This review is for the water mitigation portion of our service only, I'll post another, separate review for the repair work after it is complete.

We had a water leak from under the fridge and Wren was happy to make time to assess it after hours…read more A few days later after we were back in town, he reassessed it and told us the moisture levels were back to normal, and we didn't need his services. A very honest company that won't sell you services you don't need. Would highly recommend!

Here's your sign to hire Carolina Restoration Services for ALL of your restoration needs - you…read morewon't regret it!! We had a pipe leak that started in a closet and quickly turned into far more work than we ever expected. What began as a small issue became a full first-floor restoration -- new flooring throughout, drywall replacement, painting, and new trim. Needless to say, it was a much bigger project than we were prepared for. We initially hired another restoration company and spent over a month struggling to get updates and track down invoices. They even told us we didn't need to replace our bedroom carpet -- but when Carolina Restoration took over, they immediately recommended replacing it to properly mitigate the risk of mold. We are SO thankful they did. That level of attention and care made all the difference!! From day one, the Carolina Restoration team made the entire process seamless and organized. Our project manager, Sam, was personable, knowledgeable, and truly put us at ease throughout. They coordinated with ANS Painting Company, and Alex and his team went above and beyond -- not only repainting walls beautifully but even painting our baseboards to match our kitchen cabinets! The attention to detail was incredible, and our home truly looks better than ever! From start to finish, Carolina Restoration exceeded every expectation. They kept us informed, prioritized our comfort, and somehow created a sense of normalcy while our home was under construction. We are endlessly grateful to Sam, Alex, and both teams for their professionalism, kindness, and thoroughness. You won't find a better restoration company in Raleigh -- seriously, this is your sign to hire Carolina Restoration Services ASAP!!

Ronald and Quintin with Faircloth Drywall helped repair our botched popcorn ceiling job throughout…read morethe whole house that was previously done by another contractor who didn't know what he was doing. They fixed all the problem areas and repainted the ceilings, they went above and beyond our expectations and made our ceilings look like new again. They finished everything in less than 3 days. This company was very easy to work with and they are very respectful and professional. We can't thank them enough for the superior job they did for us and we would definitely recommend this company for any of your drywall needs.

Mike actually answers his phone which is refreshing. They were very organized and knew what they…read morewere doing. Family business. I am very happy with their work in two rooms.

Hello Homeowners, be careful with arco, arco is a company that doesn't pay the subcontractors, they…read moreare scammers, don't trust this company, they don't do everything they promise to the homeowners, this is a company, the insurance should take them out the network.

My insurance company utilizes Arco for estimates. I elected to go with them for repairs after my…read moreinsurance company asked. There were issues immediately with low estimates and miscalculated material costs. Because of that my insurance company has had to issue multiple checks, costing me both time and money. In terms of the actual work, roof flashing was skipped entirely upon roof replacement, later identified as a flooding hazard. Also, the roofing shingles were supposed to be Dark Gray and they were installed Light to Medium Gray. I could probably have pushed the problem but decided against it. For ceiling damage, the worker subcontractors interpreted the work as painting only even though the estimates stated sheet rock replacement, so that had to be rescheduled. For another ceiling on the 2nd floor, after the work was finished, there were scuffs and small dents and the project manager accused me of fabricating the damage. Lastly, one window screen was not installed flush with the window and was later corrected. It has been a full year and works remain incomplete.

I had a small fire in my garage. they came out right away and even did most of the negotiations…read morewith my insurance company.

We had several rooms with some mold buildup so called another company first that offered to fix the…read moreproblem for $350. I knew this could not be a good and professional job at that price. I then talked to Anthony with ServPro who came out promptly and gave me a detailed explanation of what they would do. It was more money but it was going to be a professional job. The crew came out on time and the 3 men did the work and cleaned up after themselves. They left 3 big blowers for 3 days to clean the air. Anthony came back and inspected the work so I feel very confident in the quality of the job.

Fence damaged by heavy winds. Spangler came out the next day, worked seamlessly with our insurance…read morecompany. The Spangler project manager assessed on day one. The second day, the contractor was out to fix significant damage to our fence. The repairs were completed in one day! We highly recommend Spangler.

On July 16 2025 I noticed a small discolored area on the drywall above the door entering my…read moredownstairs study. As I had a contractor at the house working on a project, I asked him to look at it, and when he felt the area he said it appeared to be damp. He suggested cutting the ceiling sheetrock to investigate, and when he did we found the area between the lower and upper levels of the house to be wet, with excessive moisture and the presence of a "suspicious growth". I called my State Farm agent immediately, and he called Spangler Restoration and asked them to come for an inspection. They arrived within hours, and quickly assessed the situation as excessive condensation from the metal HVAC ductwork. As Jason Gomez of Spangler explained it, the combination of the excessive heat and humidity following Tropical Storm Chantal nine days earlier, and the higher efficiency of our recently installed heat pump, resulted in the ducts "sweating" excessively. This had caused much of the insulation to literally fall off of the ductwork, exposing it completely to the hot and damp air and thus causing the condensation we discovered. Jason immediately detailed a program to stop the condensation, dry the area completely, replace any damaged drywall, and treat for any microbial growth. He estimated the cost and time necessary to complete the project on the spot, and explained every part of my predicament in clear terms and with a genuinely compassionate demeanor. Now unfortunately State Farm has denied my claim, saying that the issue had been going on "for some time" (even though Spangler and 2 other contractors assured me that the issue followed Chantal). Though I'm contesting State Farm's decision, I just assumed that Spangler Restoration was out of the picture and that I was on my own. But the day our claim was denied Jason Gomez called to check on our situation, of his own volition. He was genuinely sorry about the claim decision, and immediately started brainstorming as to how he might help us navigate through the cleanup using contractors we already knew and had worked with before. He said Spangler would take care of any mold remediation and would supply equipment to thoroughly dry and dehumidify the area as well. Essentially, he volunteered to be project manager of our plight, and did so for what I consider to be an exceptionally reasonable fee. And he was quick about it: his mold people start today: 4 days after State Farm denied our claim. God forbid we have another mess like this on our hands, but if we do I won't hesitate to call Spangler Restoration immediately. They're not only experts at what they do, they're efficient, timely, honest, and most important compassionate with folks who are faced with an unexpected plight they can't fix on their own. I'd give Spangler 10 stars if I could!

This company completely failed my family! 4 months and still ongoing. Every project has needed to…read morebe redone several times by Venturi Restoration due to hiring cheap unskilled laborers. - cracked my bathtub dropping a toilet in it, not confident it was fixed properly, should've been replaced. - tile crooked and grout not evenly spaced - wall paint on trim and Vice versa due to zero painter's tape and overconfidence in ability by unskilled laborers - ruined my wife's vacuum using it without permission to clean up drywall dust - chipped trim with carpet knife during install - paint on carpet - two different carpets upstairs now don't match - missing valance to custom blinds - missing ceiling vent cover - hard wired smoke detector removed by unlicensed painters (not licensed electricians), and wires reconnected in walls, but they didn't remove light fixtures to paint properly? - paint on everything paint should've never been on due to zero drops cloths or proper prep, no booties worn until I instructed them to do so. They didn't understand why they needed them!?! - wasn't going to install insulation in exterior walls until I pointed it out. - Work Crews show up asking me what needs to be done, not having proper equipment, not understanding the task they were sent to complete and not completing task properly in accordance with scope of work.

Everything was done well with advance notice, efficiency and politeness. Andrew was most helpful,…read moreas were those who did the repairs. No waste left behind.

We hired them to do a portico and figured we'd add in painting a room that we never got around to…read moredoing ourselves. At first glance everything seemed fine, but then we noticed a large wet spot where paint had clearly been spilled and they tried to clean up without telling us. There were also 4 small stains elsewhere on the carpet, 2 from where they left the paint cans dripping on the floor. There are drops of paint on our light switches and the baseboard. If this is how they handle a basic job we have no faith in a larger one so have asked for the deposit back and never got the portico. They are responsive about complaints and offered to clean the carpet. They did refund us and when it was clear the carpet was damaged beyond being able to be cleaned they gave us some money to replace it. This is the only reason I gave 2 stars instead of 1.

Carlos and AMC contracting have scammed us and cost us over $25,000. He used unlicensed…read moreelectricians and my wiring and kitchen are a wreck. If anyone reads this and wants to file a lawsuit along with us, contact me at gkallion@gmail.com. If you look at this company's reviews, about a year ago the business tanked and everything since then has been mostly 1 star. Find someone who is honest and cares about your safety.