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    ARCO Restoration

    3.2 (15 reviews)
    Open • Open 24 hours

    Services - ARCO Restoration

    Biohazard cleanup

    Mold remediation

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    5 years ago

    They quit in the middle of my project! Then no one even let me know. I had to call the office to find out!

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    Ask the Community - ARCO Restoration

    Review Highlights - ARCO Restoration

    “A pipe burst in my crawlspace spewing 175 gals per day for a month.”

    Mentioned in 2 reviews

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    Certified Indoor Air - In Cameron Village

    Certified Indoor Air

    (10 reviews)

    Horrible experience. Not only was it extremely expensive, they never followed up and retested the…read moremain area that had mold even after payment. William dolch was good to work with, but his son David was horrendous. Extremely rude and abrasive both in person and on the phone. They scheduled an appointment without confirming the date that I was unable to attend, I called 3 days in advance to reschedule. The lady who answered the phone confirmed that it was rescheduled. David still came out on the previous day when I was at work and when I answered the phone and told him I rescheduled the appointment he started yelling and being very unprofessional when clearly there was a lack of communication within the company. When he did eventually come back out, he didn't bring the proper supplies to patch the wall that had previously tested positive for black mold. We asked for him to come back when it could be properly patched up because we didn't want to risk being exposed to black mold if it was still there. He got an attitude about it and said we would have to pay an additional fee for him to return. It's not our fault he came out and didn't have the proper supplies when he knew in advance which areas we wanted retested! Then they never walked through the test results. I would NEVER recommend this company to anyone.

    Over the past year I have used Certified Indoor Air on multiple occasions to inspect for mold and…read morepull general air samples at facility where I work. After the sample results came back Bill Dolch did an good job of explaining how to read and interpret the chart data and graphs. In the areas where actions needed to be taken, he was able suggest some companies that may be help with resolving any issue. David and Bill were both professional in conducting business and quick to response our needs. Excellent value for the cost. Mike W.

    Atlantic

    Atlantic

    (8 reviews)

    Fantastic company. They did an incredible job in our huge crawl space!!!! They didn't stop working…read moreuntil they finished the entire job. Non-stop for a total of 5 days . They also did our attic - we had squirrels that had been residing in our attic- they had made many little homes in the pink insulation - looked like they had been having a huge party up there with their babies . All insulation had to be removed and replaced. Incredible job .My husband and myself are physically feeling much better since all the mold and other " animal debri,etc" was cleaned,scrubbed , was removed. Would not use anyone else!!! We are now sleeping well and are confident that we are not breathing in mold from humidity crawl space issues nor animal excrement. This is the way to go!!!!

    This company is anything but reputable, honest, or willing to stand by their reputation. After…read moreresearching and contacting multiple companies I hired Atlantic Corp in Fuquay because the sold me on their long-standing reputation in the community, all their certifications, high quality of work, and frankly telling me how much better they were than any other company doing this work. I hired them in October of 2024, and paid almost $1,100. For the work, which was reasonable based on other estimates and the work was done on time as scheduled with no obvious issues at the time. Due to ambient temperatures mid-October my heat and AC weren't really running and my bills were less than $30. In November my heating bill went to $220 (significantly higher than last year) and in December it jumped to $340 and my home was not maintaining heat. Ridiculously high bill for a cold home. I first contacted an HVAC company who determined that my system only 2 years old was working perfectly. They diagnosed that I likely had a problem in my duct work which could have been torn and or disconnected during the October cleaning and that was why my house was pumping heat but staying cold. I had to call this company dozens of times before anyone answered the phone or returned my call. I left several messages which were never returned. I even informed them that I had to hire someone to investigate the duct work so I could have adequate heat, but wanted to give them a chance to make it right before I did that. Minimal effort was made on the part of the company to communicate with me, much less help address the issue - this was mid January with sub freezing temperatures. I contacted a second company who was able to find the damage in the duct work and repair it. I asked Atlantic Corp to pay the $409 for the repairs it cost me. I didn't ask for anything for the increased bills I had paid, a refund for the cleaning itself, or the three days I had to take off work to address this. This seems very reasonable considering two professionals put on their invoice that this was due to damage during the cleaning. They deny that they did this damage or had anything to do with it. They offered me a $100 refund with a denial. If you are looking to use a company who stands by their reputation, I do not recommend.

    Servpro - SERVPRO of North Raleigh & Wake Forest

    Servpro

    (8 reviews)

    I am only rating them 1 star, no followup from any of the team at Servpro. My insurance covered…read morethem but it was one thing after. What a catastrophe for the flooding on my kitchen floor, they bungled everything. When the repair was done, wooden floor was refinished, stained & dry & we returned from a local hotel, the Moving company responsible for moving furniture from the 1st floor to the garage & my Master moved everything back, one would have thought they would have used the SOFT/Felt floor pads that I was advised to purchase & actually put them on the bottom of all the furniture. No, they just slid all of the furniture in & scratched the new floor. I called, the supervisor came out, he knew they were responsible. We would have to be resettled ( my disabled husband, cat & dog) in the same hotel at THEIR expense. I decided way too fast, I should have told him, give me a week. But I just couldn't go through the hell I went through again. I since have regretted my decision. Stay away from this company.

    There are far better restoration companies than Servpro. What was supposed to be a 3 week project…read moreturned into 22 months disaster after my home had substantial moisture damage. The crew was so incompetent that they were fired on their last day. Moisture was immediately detected again under the new flooring, causing the insulation to fall and the floors to buckle as soon after moving back home from living in a hotel for five months while the project sat mostly abandoned. It took a long time for ServPro to return to finish the work, redo The poor quality work and to replace the flooring again. There was a leak in the sewer pipe that was overlooked the first time by their incompetent crew. The house sat cold all winter without any insulation, only bare subfloor and exposed walls and no electricity for four months and they claim there is no way this would cause a leak in the pipes. Their way of covering it up by offering to fix it so that I wouldn't have to take out a second claim; gaslighting at its finest! ServPro doesn't care about the hardship they place on homeowners and their families when they do not show up for work and having their home out of sorts for so long. They often abandoned my house to attend to other projects that were more of a priority. The project manager was consistently rude and unprofessional and difficult to work with. Communication was a real struggle with him including delayed or no responses to emails or any regard to stick to a time line, inability to communicate with his crew when they do not follow the punch list and refusing to do a final walk through in a timely manner and stormed out of my house when his crew broke light fixtures, door handles, and caused more cosmetic damage the second time around even though I told him I would take care of the damages myself when he refused to offer me the warranty. Some of my personal items got damaged including my grand piano and dining room table when they promised they would take a good care of it. There were beer bottle caps and cigarettes all around my property During their first visit. The list goes on and on. At the end of the day, I'm happy to be done with ServPro even though they refuse to honor the warranty. Do your research. ServPro is not in good standing with business accredited agencies. There are still broken items and incomplete punch list but ServPro has yet to resolve the issues. If you are in need of a restoration company, I'm so sorry about your home but I wouldn't wish what I went through with ServPro on anyone.

    ARCO Restoration - damagerestoration - Updated October 2026

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