They use inferior subs and don't stand behind their work. A sub cut a pipe behind my master bath…read morevanity and covered it with drywall. The leak was slow but after 3 years it showed up through mold and mildew behind the vanity. APR did nothing!

If I could less than a star I would. Please do not use this company! we had a fire on 12/25/2021…read moreand did not get our house back until 3/31/2023! Their subcontractors were absolute the worst of the worst. We are still dealing with them because our hardwoods are so messed up. They will not take responsibility for the work even though they know they put us through hell for 17 months. I am sure this review will get deleted just like they have other reviews I have left.

We called this company to do an inspection when we found carpenter ants and what we thought might…read morebe mold after removing some drywall. They sent Braden and Darwin to do a free consultation. They were prompt, thorough, and very professional. They used a moisture meter to check all around our house and, luckily, they said we didn't have a serious issue and the dust was not mold. Even though they had an incentive to find a "problem" to be able to do paid work for us, they had the integrity to give a true assessment for no restoration. We sincerely appreciate them and will definitely call them if we have any need for services! Thanks for your help. Recommend based on this alone (though, again, they didnt perform full services for us).

Over Thanksgiving, with 12 people staying in our house (2.5 baths), our daughter noticed a water…read morestain in the downstairs ceiling under our 2nd bathroom. It didn't seem to be actively leaking, so we waited until Monday to get a plumber in to have a look. One leaking toilet seal (wax floor seal) later and our house was +70 dBs louder with our bathroom floor tile removed and drying equipment upstairs and downstairs. I'm glad we called Professional Restoration Services! They have been so helpful and professional (of course!) throughout the water mitigation process. They quickly assessed the issue that the plumber had seen (subfloor damage) and began work on demolition, mold removal, and drying out the area so it could be repaired. Drew (OSU fan, but I won't hold it against him) was great in his initial assessment and was helpful with explaining the process and even working with the insurance claims adjuster who happened to be here at the same time. Esam, Cameron and George performed the service and daily checkups and were always friendly, helpful and professional! And everyone was very thoughtful with their cleanliness (always wore booties in the house, laid down plastic, etc....)! They are a local company and I would definitely recommend them to anyone who has to deal with water mitigation and damage issues in their home! This review is for the water mitigation portion of our service only, I'll post another, separate review for the repair work after it is complete.

UPDATE: Just wanted to add a chronological update on where…read morethings are now since I posted my original review - a request by Ron. On Apr 20 - Ron asked me if I want him to send the invoice for the remaining $250 and I reiterated that he still had things to fix as he promised to earn that money (Also pointed that out in the invoice he sent and I paid Apr 14 on the same day). On Apr 21 - Ron replied "Such a sad mistake" On Apr 22 - I receive an invoice for $250 final payment (Ron later claims that was auto generated) Apr 23-Apr 29 - (7 full days of no communication from Ron) Apr 30 - Ron sent me a message that he ordered a new box for the cabinet to make it work - he mentions my original review. Then says "I suppose I'll send the box back. But I really didn't think you were like that man. I wish you guys the best". Followed by "You going to update that?" a few mins later. I did not see his message until the weekend and was going to respond during the week. May 4&5 - We start communicating via yelp chat, communicating with Ron still difficult. Will not include all the details, but in summary the good thing is he has acknowledged the alignment issue and that I do not need to pay the $250 until the alignment issue with the sink is addressed (Reason I am bumping the rating to 3 stars). I in return will be waiting for a written proposal from him on the work that needs to be done to address the alignment and a timeline from him. May 8 - Ron replied back to my review update with a claim that "This review was posted before the job was complete. As noted by the reviewer themselves, they were instructed to withhold the final $250 until the last minor alignment touch-up was finished. That was a professional courtesy--not a refusal to finish the job. It ensured the client had leverage and zero risk. We never asked for full payment before the work was completed.". This would have been true if he did not turn around and said otherwise on April 15. I am attaching a screenshot of a txt message from Ron where he claims that the work was already completed. Original Review posted Apr 20, 2025: Found out about them on yelp with all 5 star reviews - now all of those gone? Scope of work was Repair cabinet, floor, faucet, subfloor, remediation, and other items damaged due to water leak. They quoted a price of 4-5k for all the work. So on the good part.. work looks good on floor replacement of 17 boards (boards were extras from original install), repaired cabinet box looked good pre-install. They were able to start work immediately on the same day which a few other companies were not able to do. Now on the bad part.. really bad communication/scheduling - Alan did most of the work but comms went through Ron. There were multiple times where I expected them to show up but they never did and getting clarity on scheduling was really bad. I understand people get sick and other possible life events but at the very least let people know you won't be able to make in the original day/time provided. In addition the final price (5750) was provided via txt on the day they were supposed to finish up, Alan and another person was in the house trying to complete the work but did not mention anything while the new price came from Ron which I did not see until the next day. I undestand that projects overshoot cost but the way they did it without confirmation and timing was really bad. Now the worst part is they refuse to fix an alignment issue on the sink based on how they installed it. Even after Ron agreed that Alan will fix it (holding 250 back until he does) on the same day they completed install. They then said it was because of the new faucet (It is not). Now they are insisting that work was properly done and to pay the remaining 250. Neutral part - they ended up not having to replace the subfloor because things dried up pretty good supposedly after they ran the dehumidifier unit under the crawl space for a few days and then moved it up to the kitchen for a few more days but the floor boards were glued down which made a labor/cost a wash according to Ron. Things look weird on how they redid the sink support and plumbing but I guess it works (planning to get things inspected)? Originally told about a week to fix everything but work (excluding alignment issue) finished in a little over 2 weeks still not too bad hence neutral on my end. On hindsight, I should have insisted on a written contract which would have brought clarity on scope and timing of work or even a t&m contract instead.

Top Dog is honest, transparent, professional and gets the job done. I have unfortunately had to use…read morethem twice over the past year and they have done amazing work. In both instances, they were able to dry out the damage and prevent further damage. The team does a good job assessing the situation and placing the appropriate equipment to address wet areas. I highly recommend Top Dog Restoration if you have any water damage.

Called Walt as a renter with questions and concerns about mediation. He was kind and quick to…read moreanswer and really put me at ease. I'm grateful for his time and would recommend.

Walt at Raleigh Mold was terrific...He and Brad came quickly and did a job to perfection. Highly…read morerecommend

Great company to work with! I trust them to deliver outstanding service to my customers and they…read morehave never failed us. Their techs and admin staff are courteous and professional and their work is always impeccable.

They were sent to test items after a lightning storm for my insurance company. The technician they…read moresent was incompetent and unprofessional. His diagnosis was clearly wrong and easily disproven. When I questioned him about it, he changed the subject to another part that wasn't the issue whatsoever, then told me I bought a poor quality product. While talking to him however, he didn't even know that the main component that was broken existed. Which would be understandable for most, since they only exist in higher-end products, but could be discovered with any effort at all by a technician, or just a simple google search of the item. After I explained to him about the component, he proceeded to gaslight me how in his experience, typically the whole item breaks, which I would expect with cheaper products, but mine had an extra component which is what broke, that he didn't have any idea about. I'm now out of $1500 because he was too prideful to admit he doesn't know everything. The kicker is, in the invoice from the insurance company, they included his notes in which he put what he suspected the issue was. His theory was obviously wrong, and could have been disproven in less than 10 seconds by anyone with half a brain.

Had a toilet leak with hardwood damage. Jake was quick to answer the call. Landon arrived quickly,…read moreevaluated the situation and navigated me through the mitigation, repair and insurance process. I value their integrity. 5 star

Jake came by my house this morning to try to find out where/how water was seeping under my living…read moreroom hardwood floor in two corners. He spent an hour looking/digging around the area until he finally solved the mystery-- water was coming through a couple tiny holes in the bottom of the exterior door casing. We confirmed it by pouring water on those spots and watched as it dripped inside. Crazy. Very friendly, thorough service and an incredibly reasonable price. Thanks, Jake! I will definitely call you again if I ever have water damage issues in the future, and will recommend you to friends. Oh, and he fit me into his schedule the day after I called him. I appreciate that.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

We had a water leak from under the fridge and Wren was happy to make time to assess it after hours…read more A few days later after we were back in town, he reassessed it and told us the moisture levels were back to normal, and we didn't need his services. A very honest company that won't sell you services you don't need. Would highly recommend!

Here's your sign to hire Carolina Restoration Services for ALL of your restoration needs - you…read morewon't regret it!! We had a pipe leak that started in a closet and quickly turned into far more work than we ever expected. What began as a small issue became a full first-floor restoration -- new flooring throughout, drywall replacement, painting, and new trim. Needless to say, it was a much bigger project than we were prepared for. We initially hired another restoration company and spent over a month struggling to get updates and track down invoices. They even told us we didn't need to replace our bedroom carpet -- but when Carolina Restoration took over, they immediately recommended replacing it to properly mitigate the risk of mold. We are SO thankful they did. That level of attention and care made all the difference!! From day one, the Carolina Restoration team made the entire process seamless and organized. Our project manager, Sam, was personable, knowledgeable, and truly put us at ease throughout. They coordinated with ANS Painting Company, and Alex and his team went above and beyond -- not only repainting walls beautifully but even painting our baseboards to match our kitchen cabinets! The attention to detail was incredible, and our home truly looks better than ever! From start to finish, Carolina Restoration exceeded every expectation. They kept us informed, prioritized our comfort, and somehow created a sense of normalcy while our home was under construction. We are endlessly grateful to Sam, Alex, and both teams for their professionalism, kindness, and thoroughness. You won't find a better restoration company in Raleigh -- seriously, this is your sign to hire Carolina Restoration Services ASAP!!

We had a water loss the day after we moved into our brand new house! Emerg+NC was there quickly to…read moredry everything and make the necessary repairs. Without Emerg+NC's fast response, we could have had a serious disaster on our hands. They saved us from having a much more expensive problem by arriving quickly and doing such thorough work. They were fast, courteous, and professional and got the job done so that we could get settled in our new home. I definitely recommend them if you're ever in the unfortunate circumstance to need their services.

This company is awesome. While the hurricane was still going on, they came out, evaluated my water…read moreleak, and set up equipment within hours to fix it. I can't recommend Ryan and his guys enough for the fantastic job they do and the courtesy they provide during. Would recommend them to anyone for any of your home/ office needs.