We live in a townhome area and had called to report our issue with our front and back gutters in our townhome, which were set incorrectly due to poor workmanship of the original home builders. Water was going everywhere except in our actual gutters! We were referred to CTI by our HOA, and emailed them a ​description and a video to show our problem. An appointment was made for us that same week in the morning. The technician and his assistant came out right on time, as promised. After we walked him through our house to show our issues, he pointed out to us that more​e serious fixes was required. Fortunately, he was able to come back with the necessary parts in less than an hour and immediately went to work. In less than an hour, they were already done and walked us through their work. Problems solved! I commend CTA Property Services for resolving our issue to our complete satisfaction. They were considerate and professional with us the whole way, and took the time to explain more of the problem and show us how they fixed it. The only thing I would have wanted for giving them a 5-star review is if their HR person followed up with me to ask how my service was. read more

This company is horrible. They were hired to paint the exterior of our condos. They did the worst job I've ever seen. They painted over tape, nails, and paint flakes. They did absolutely no meaningful prep work. They also used the wrong color of paint and failed to properly sand rough spots on doors, etc. What's worse is the response from one of their project managers, Kevin Calles-Lopez, when I tried to figure out how to get items fixed. He was defensive, angry, rude, and threatening. I would never to do business with this company again. read more

CTI Property Services has shown a level of integrity and customer service that honestly has blown me away. They conducted work on my home 5 years ago and were a pleasure to work with. They were communicative, on time, respectful of our space, and worked efficiency. I recently noticed an issue potentially related to the work they had performed and reached out to them. The owner drove out of his way to meet with me immediately. He listened to my issue, assured me that he would do right by me as a customer, and has agreed to refund me for any costs incurred by the issue. Not every company stands by their work like CTI Property Services. The owner is very friendly, cares about his customers, and is a man of his word. This is the type of company you want to do business with. read more

Obviously this company went from hero to zero with me. I spent over three months trying to get CTI to honor the lifetime warranty for the "no rot" door they installed. Not only was it not what I bought, a no rot door, but it obviously rotted, which is what they were obligated to replace under the manufacturer warranty, which they did not. They did not repair or replace the defective product, which I now believe they knowingly installed a wood frame door while charging me the fiberglass price. They refused to do business with me, going as far as telling my HOA representative that they feared for their workers to come to my home. ARE YOU KIDDING ME?? I'm a retired widow! Both times the workers have been to my house for 2 different contracts I've treated them with nothing but respect, even giving them bottled waters. In short, I will absolutely never recommend nor use this company for any service ever again. This company and its owners have been sued by a funeral home in the past. Don't expect them to treat the living any better. read more

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CTI Property Services and their subcontractors ruined my home. Supposedly, CTI Property Services hired Sincere Property Services to repair roof (install new trusses, insulation, sheathing, etc.) We later learn that the subcontractor Sincere, gives the job to three guys who definitely didn't know what they were doing, including sheathing that they were about to install that was coded for walls. He (Sincere's subcontractor) stated that they use it (the sheathing), for everything...roofs, walls, everything. City Inspector arrives while they are in the act and asks for the permit. No permit and wrong sheathing for this property...no more work will be done on this property per the inspector until all permits are obtained, and just to let you know, CTI did not obtain the permit until 7 days later. That's right, 7 days later. Subsequently, heavy thunder and rainstorms with hail came and blew tarp off the house. Guess what? Rain poured in the house...down the walls, on the carpets; had to cover personal belongings, move furniture, etc. Not only once, but twice the rains came and blew off the tarp. Wait! That's not all...there's more.The tarp that Sincere placed on the roof had holes and per Sincere, they "patched" the tarp! The storm again filled my house with water. Summer time and no roof on the house means no air conditioning. Instead of repairs, I got MOLD! They (CTI) have the nerve to say they have finished the job although they have not replaced soffits, fascia, insulation, and more and per 2 licensed engineers, the work is not completed properly and did I mention that their project manager was tried to use the engineering specs that came with the trusses as an official engineer's letter. In a complaint filed with the Attorney General's Office, CTI's project manager lies about getting final inspections...framing, etc. He never scheduled the framing inspection or any inspection. CTI and their project manager hurriedly got off the job and the HOA allowed the permit to expire. No one ever got an inspection of any kind, so again, no inspection was ever done at this house...never. I would never, ever, hire this firm nor their subcontractors (Sincere Property Services) to do anything...not even clean the gutters and did I tell you...the damaged gutters, soffits, fascia, etc., are still missing. The HOA hired this firm and the HOA as well as the property management company, (Sentry Management), knowingly allowed CTI to continue working even after I (my attorney) made them aware of them working without a permit; no engineer's letter, trying to take shortcuts, etc., and their inferior work. Want to learn more about CTI Property Services? See Johnson & Hawkins vs CTI Property Services, Inc., Wake County Superior Court. Settled in 2018 for over $100,000.00...yes, that's over one hundred thousand dollars! read more

Have used CTI on 3 occasions for repairs at my house, and have been impressed with their response times, quality of work, and pricing. When replacing our windows and siding that has some rot, I was happy they pointed out not all needed to be replaced which saved us some $. All the workers were polite and conscientious while in and of the house. Would recommend! read more

Contractor subcontractor work and the subcontractor ruined our property. This company was cited on our property by NC Labor Department for no proper safety equipment. City of Raleigh Building Inspector also arrived and told them they must have permits and Raleigh Police Department arrived after they continued to work after the city inspector to them to "cease all work" and posted a bright yellow note on door to "stop work until permit is obtained". This company also had a structural engineer to come out who stood on the ground while the companies project manager took pictures to hand down to the structural engineer. They put a tarp on our roof which blew off 4 different times. And massive amounts of water poured in our house. read more

We have used CTI for several home projects, can't say enough positive things about how impressed we were with their response times, quality of work, etc. They replaced our kitchen counters and the work was flawless! We also had a leak from our upstairs bathroom thru to our family room ceiling, they came and had the problem fixed in a timely fashion. The workers were polite and conscientious, we're so pleased to have this company as a "go to" when we need a repair or remodel. read more

First of all, CTI was fixing my neighbors property, but they couldn't get the right property correct. I have nice landscaping outside my house, they took my downspouts and put ugly black tubing instead. Wouldn't be so mad if they didn't take my property I bought and destroyed my flowers and landscaping I put in. From what I have learned from others do not use this company! read more