I called Roofwerks several months ago for two things: [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now. read more

Roofwerks - Invoice with no itemization. - Roofing Near Me - Raleigh, North Carolina

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We had a very unpleasant experience with Roofwerks. We selected a more expensive, more technical shingle - and our roof was complex with multiple dormers at odd angles, etc. The team was clearly overmatched for the job. The foreperson, assuming he had the requisite expertise, was only present for a fraction of the time. The crew installed the roof hurriedly with much of the work done after dark. When completed, you could easily see that our roof did not remotely resemble the pictures we had used when selecting the shingle. We complained, and the owner and another executive came out to inspect the roof. The two men arrived, walked slowly around the house, gazed thoughtfully for several minutes in a display that seemed more of a performance than a real assessment. The owner firmly proclaimed that Roofwerks had done a perfect job. We pointed out flaw after flaw clearly visible from the ground. We showed them the brochures and the contrast of a well-installed roof. They refused to acknowledge any mistakes. It was the most egregious act of dishonesty I've seen in a long time. We hired a lawyer; got an independent inspector to review the roof; and he created a 40-page report that included copious examples of corner-cutting and incompetence. The report indicating failures far worse than we imagined. Again, even with the report replete with pictures, the owner refused to acknowledge anything less than a perfect roof. We hired Baker who removed the roof and installed the same shingle, but this time correctly, fixing the problems that Roofwerks left behind. At Roofwerks request, we asked that Baker leave the old copper in our yard, presumably so they could recycle and reuse. Baker left a pile of copper about the size of two large minivans. We alerted Roofwerks that their copper available and to pick it up. We waited several weeks. They never came, and it was left to us to remove the copper. I have nothing positive to say about Roofwerks or its owner. The entire process was disgraceful, without a moment of competence, integrity, or decency. read more

Roofwerks installed two skylights in my home and the experience was great! They were very professional, clean, and finished it in two days. I am so happy I used them and would recommend them to anyone who needs this type of work done. read more

Could not say enough about the great work this company did in replacing my roof earlier this year. They had initially come out last year to repair a leak, which they did efficiently and quickly, but also warned me that I would be needing a new roof soon as the current roof was 25 years old and I was experiencing multiple leaks. Fred came out to give me an estimate and spent a lot of time with me explaining the process, how it would work, who would come out, how long it would take, and exactly what it would cost. The estimate was within a few hundred dollars of the other two that I received, and I scheduled the work for two weeks in advance. A crew came out and completed the work in two days. They were extremely polite, Fred was on site almost the whole time and kept me informed on everything that was going on. I did need to replace several sheets of plywood which had rotted through. I was shown the plywood and exactly what the work would be. I was amazed at how well they were able to clean up the site. I found only a few nails and pieces of roofing paper here and there. Fred walked the site with me several times and offered to come out again if waste or nails were found. I have had no leaks whatsoever since the new roof was put on. There was some slight damage to a banister which they came out and fixed promptly. Overall, I am thrilled with the work that Roofwerks did. I have no doubt that any warranty service, if needed, would be performed promptly incorrectly. I would recommend them without reservation. read more

We had a local small company do our gutters and after the first wind storm, part of the gutters in front blew down, then in the back, because they didn't put enough brackets , we had a few spots that wasba waterfall, after contacting Seth a few times, which was one of three estimates, we were wrong in not choosing roofwerks the first time, we are on a budget and our new house didn't come with gutters, we needed to have them done right, our mistake, then Seth and roofwerks came to the rescue, sorry it took so long but a big Thank you for saving our house. Carter P S. Also thank you for moving the down spout to the outside of garage. read more

After getting a couple of estimates, Roofwerks was the company we went with to have our roof replaced. The other company tried to get our insurance company to pay for a new roof but the insurance company declined the claim, saying the amount they would have paid for wind and hail damage would not have met our deductible. Fred was a great guy to work with. The first day (Friday), the weather wasn't all that cooperative but they still managed to get the back of the house torn off and installed between raindrops. Day two completed the job (on a Saturday) and the dumpster was removed on Monday. Nobody asked me for money until a couple days after the job was completed, and even then it was a request to pay at my convenience. The bill was discounted for writing a check instead of paying by credit card and I received a credit for the return of excess materials. I have picked up a few nails I have found in the driveway, but hopefully, we do not have any in our tires. The only real issue is the vinyl siding on the back of the house has not yet been snapped back into place over the screened in porch where it was pulled away to install the flashing. read more

We are extremely pleased by the attentive and quality service the team at Roofwerks provided for our flat roof and specialty skylight installations. Roofwerks were specifically recommended by Velux when we needed some older/custom skylights replaced and shades added, and we decided to have them also "re-do" (new membrane installation) the old/original flat roof for that section of the house. The team were professional, punctual, and though flat roof work is expensive, they were competitively priced. The team took their time and did a thorough and neat job, and when there was a concern about a small leak after a rain, the team were prompt to return and assess any areas that might have caused it which appear to have addressed the issue. We would unreservedly recommend Roofwerks for this specialty service and wouldn't hesitate to use them again in future. read more

I live in the Glenwood North Town home subdivision, Roof works has the contract to replace the roofs on almost 600 homes . They are currently working on the second year of a three year project . They recently did my home ! I cannot express enough gratitude for their efficiency and quality of work . They are organized , fast , clean and well versed in roofing . There workers are friendly and work hard to complete the job effortlessly. Way to go roof works . If you need a roof search no more . Thanks . read more

Let's face it nobody wants to have to pay for a new roof, but if you own a home long enough you'll have to and that's what happened to us. A couple estimates later we decided to go with Roofwerks and were totally pleased with our experience and their workmanship. We especially liked that Jason gave us three different options. Communication was excellent. The work was done quickly once weather cooperated. And no money was exchanged until well after work was successfully completed. Discount for paying cash was also appreciated. Definitely recommend! read more

HOA hired this company for roof work. They declined to acknowledge safety issues. Shared photos with them and they dodged emails and phone calls. More than $1200 damage. read more

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I submitted a request through Yelp and they followed-up quickly to schedule a visit for my gutter overflow issue. Seth arrived on--time and was very professional. Fixed my issue in no time and saved me from having to get on a 20+ foot ladder (no thanks!). Seth also did a quick survey of my roof while he was up there to confirm the shingles were all in tact, as my house gets pelted with branches and pine cones during wind events. All good! Seth is also providing an estimate for gutter guards to keep the mess out of the gutters. Good service, professional. I recommend them for your roof and gutter needs. read more

Cheap poorly trained labor, shoddy work, Americans unemployed. RoofWerks failed to use the correct vent to install three bathroom vent hosing in my attic. One hose wasn't connected at all. See photo. They used a square louvered roof vent to connect two bath vent hoses at the same spot on the roof. A louvered vent is not designed to accept two round vent hoses. I'm reporting this to the North Carolina Licensing Board for General Contractors because this negligence may have been repeated on a major total roof replacement contract on over 100 townhomes in the Raven Pointe Townhome community. They all need to be inspected and repaired. The work crews were all non english speaking immigrants and clearly not trained on proper vent installations and/or they were not supplied with the correct materials to do the job. read more

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I spoke with the head person yesterday and asked prelim questions. Per NCRA (https://www.nrca.net/contact), the National Roofing Assoc. to confirm what I had learned on YouTube. If you have roofing that abutts a wall (dormers, for example) the siding MUST come off in order to replace step flashing. This company failed that test when I asked them about the process. YOU CANNOT EFFECTIVELY SLIP 3" OF FLASHING UNDER SIDING! They also failed question #2 "Do you employ you own crew". Watch out for this bcs nearly all of them will try to convince you they do. OR, they will try to convince you it's okay bcs it's "Sort of an industry standard" like the Roofwerks guy did. Per the hancho at the Natl org, one of the most impt things to look for is a company that employs their own crew. That means ON THE PAYROLL. This company doesn't. That means there is no control over the workers. Stay away from brokers. That;s what most of them are. read more

The representative shows up on time, was very professional, and advised us on our needs without any pressure or false claims heard from other firms seeking to chase insurance claims. An ethical company that clearly puts customers first. Would highly recommend. read more

The best in town! Shane Donavant was an absolute joy to work with - super responsive and kept me thoroughly updated with photos through the entire process. Jobs like this can be intimidating, but it was an absolutely seamless process from start to finish. I highly recommend reaching out to Roofwerks! read more

We chose Roofwerks -- after getting bids from three other roofers -- because of their very good Angie's List reviews and the fact that they were Certainteed Certified. Though I believe the roof itself (and gutters) to have been well installed, other issues with the company's integrity and professionalism would prohibit me from ever using them again or recommending them. Roowerks was in the middle, pricewise, with Baker Roofing's bid substantially higher. The crew showed up right on time and quickly stormed the roof (I would not advise staying home for this - sounds like Armageddon). The main roof (and the flat roof) work was done, as promised, in one day. Both roofs look very good and seem to be well installed. There were numerous small issues that I suppose should be expected with this kind of work -- hole in one bedroom ceiling, torn up interior skylight trim, junction box pulled off with cable left hanging, cigarette butts and other debris dropped into the house, 60+ nails in the front yard and driveway. It took multiple requests and over two months to get the ceiling hole, skylight trim and hanging cable fixed. The gutters were well-installed (and apparently larger than the 5" we were quoted). The repaired soffit and fascia were painted white, despite our existing trim being almond. This took some back and forth to have repainted, but it was done. The crew used our contractor's dumpster to dispose of their debris, despite being asked not to the day before, and haul-off being part of the contract. The problem we had was with the soffit/fascia repair -- not the quality of the work, but the charges. The repair work was quoted at $11/ft for soffit and fascia repair. We mistakenly believed this to be for soffit and fascia repair. In fact, we were billed $11/ft for soffit repair and $11/ft for fascia repair. Possibly our mistake, but something to watch out for. We also were originally billed $11/ft for sub-fascia repair (not mentioned in the bid). We believed this was excessive ($88 for an unpainted board costing under $10), and Roofwerks did reduce that charge to $8/ft. Still excessive, in my opinion. We were out of town and not there to supervise this work(a fact they were aware of), and were shocked to receive a bill for 300 feet of repair work at $11/ft. (Baker had specifically estimated 70 feet in their bid.) The bill did not include any detail. When we asked our project manager to come out and show us the 300 feet, he did, and indicated approximately 30 feet that had been painted over, but we were able to determine were not replaced (backside, viewed from porch, not painted and clearly old boards) . Despite this indisputable evidence, we had to have another meeting (another morning off work) with the project manager, one of the owners and the head of the gutter crew -- to go through the same exercise of being told boards had been replaced that clearly were not. Though Roofwerks adjusted the bill down for those 30 feet and expressed their appreciation for us "working with" them, there was no apology for this obvious deception, and we cannot help but be left to wonder how much of the remaining 270 feet (much of which is hidden) was actually replaced and indeed, how many of the 27 sheets of plywood sheathing ($55/sheet) were actually replaced on the roof. Maybe all of it, but, understandably, we have our doubts. They also repeatedly neglected to include the $750 cash/check discount agreed upon in the contract. We thought we were saving money using Roofwerks over Baker, but believe, in the end, it cost us more. Overall, our experience with Roofwerks -- especially the lack of contrition over obvious misrepresentation -- left us with a bad taste. read more

A slow roof leak finally revealed itself with a few dark spots on our upstairs bathroom ceiling. Going into the attic showed the problem right away, bad leak around a roof vent. Walked up on the attic and quickly determined i didn't feel like cutting a whole in my roof and getting the new vent and shingles up correctly. Runs to Yelp and searches 'roof.' 10 very high reviews for roofwerks was enough to prompt me to call. Got a guy over for an estimate in a day. Gary turned out to be a fellow WV native, so of course we talked about football for 15 minutes before getting to the roof. He quickly came up with a quote, and the guys came out and fixed it. Looks good, inside (in the attic) and out (on the roof.) They walked the roofline looking for other issues and put down any nail-pops they found. I don't do many 5-star reviews. These guys came and saved the day. No one likes the thought of the elements getting into their house and screwing stuff up. Price was very reasonable. $400 and change for two guys to come out and do 90+ minutes labor plus supplies. read more

I had Roofwerks replace my entire roof from the boards up. They also installed 'blown-in' insulation while to roof was off. (1) The sales manager was always on time and professional (2) The quote was fair (3) They re-scheduled the repair to fir my schedule better (rather last minute) (4) They completed both insurance paperwork and Progress Energy paperwork for the energy rebate. (5) They ran into an issue during the work and called me before moving on. I shouldn't need another roof on this house but if I did I would call them. Ryan read more

Called for an roof estimate, Wes came and sounded great, promised a estimate in 24 hours. Five days later hadn't heard a thing. Called and was told they were so sorry, would have Wes give me a call. He called and said there was a problem generating the estimate and they would have it ready later that day. Three days later and no estimate. If they are that unprofessional in even generating an estimate, don't think I could trust them to put a roof on my house. read more

Roofwerks is a phenomenal company! After another contractor had already given me a quote, yet failed to respond to my follow up phone call, I got on Yelp and decided to call Roofwerks. They got someone out to look at it the next day. Our electrical mast had come out of the roof after a storm and left a hole in the roof. They took a look at it, replaced my tarp job with a good temporary fix, knowing there were storms coming that weekend. All this before they had even given me a quote or knew that I was going to hire them. The quote came in at half of what the other guy wanted. Once I approved the quote they were there that week and did a fantastic job! I highly recommend them! read more

Roofwerks replaced our entire roof. We got quotes from three different local companies and selected Roofwerks. Their reputation and detailed information were on par with the most expensive company, but their price was better. They were very responsive from the outset. Shane had provided an estimate for us a couple of years earlier; so we were comfortable with him from the start. The estimate gave good detail about what to expect and the crew he provided was excellent. Although he had forecast about a 6 to 8 week wait due to the weather backup, he was able to get an excellent crew for us within two weeks due to a cancellation. The crew was very conscientious with a lot of attention to detail. Shane was onsite frequently to inspect and provide direction. Any concerns I expressed to him were quickly addressed. Some of the steps they took appeared to provide better technique than the original roofers (whose results lasted 27 years with only a few minor repairs along the way). The result looks very impressive and has survived two rains since with no leakage that we can see. We highly recommend Roofwerks and particularly Shane and the crew he provided us. read more

After having two other companies come out to look at my leaky roof (unsuccessful), I decided to call Roofwerks! The staff in the office were super nice and helpful. The men arrived on time, explained everything to me, and fixed the leak immediately. Pictures were taken so I could see exactly what was going on, which I really appreciated. The price was also reasonable. I wish I would have called them first! read more

We needed to replace the roof on our ~1650 sq. ft. mid-70s ranch house and got quotes from three different-sized companies. Roofwerks was in the middle, size-wise and price-wise, but their approach, materials, and cost were very similar overall to the larger company we considered. What led us to choose Roofwerks was a sense of a more personal touch... they were friendlier and more responsive than anybody else. They took the time to talk with us about options and explain the details of the job. They also got to the job quickly and did good work. After the roof was completed, they came back on two separate occasions to address minor unforeseen issues...we definitely felt like our satisfaction was important to them. Nice folks, and a locally-owned business with enough scale to provide what larger companies might in terms of workmanship and warranty. Recommended! read more

I got some quotes around town, and these guys were easily the most reasonable. Yet their workmanship and detail was wholly excellent.

I just worked with Gary Clay and a whole crew from Roofwerks to remove and replace an old roof on a 1930s farmhouse and new addition. The entire crew was professional and polite and answered all the questions I had. They showed up on time the day they said they were coming and got the job done quickly and it looks fantastic! I would highly recommend them because it is hard to find good companies these days! Job well done! read more

Used Roofwerks to get a small leak in my roof fixed. I was provided with a fast service at a great price. Hassle free!

We needed some shingles repaired and after getting bounced around by another company we called Roofwerks. Within a few hours, they came by, gave us an estimate and fixed the shingles all within about 30 minutes! Now that's what I call a company! Excellent communication and rates. When the roof needs to be replaced, we are definitely using Roofwerks. read more

I live in Cary and recently arrived home from a business trip at 4:30 pm on a Friday to find that lightning had struck a neighbor's tree night before. Shrapnel from the tree explosion had punched two large holes in my roof - ack! With rain forecast for the Sunday, I looked up roofers on Yelp and found Roofwerks. Not only did they answer the phone at quarter to five on Friday, they sent someone right out to check on me. By 6:30 pm the holes were professionally tarped, and I had my peace of mind restored. A local company with great service, when you need it and at a reasonable price. What more could you ask for? Thanks, Roofwerks! read more

Updated to 5 stars because so many posters found my review useful when searching for good roofers, and they are. That repair is still standing, and no water leakage whatsoever. Thank you, Roofwerks. read more

I was very pleased. The price was reasonable, and they were incredibly helpful and fast. When they were done you couldn't tell they had been there except for the beautiful new roof. read more

I chose Roofwerks to replace a skylight just over a year ago. I selected them because they were the only company I found that would replace a half-sphere skylight. That was the awesome part about them. When they came out to give the estimate, they also noticed that the boots around the chimney and drain vents were deteriorating and included those in the estimate and work. They installed the skylight off center in the hole (actually the measurements they took were a off by several inches so that the round part of the skylight is smaller than the round hole for it.) They should have paid attention to the detail of installing it centered on the ceiling hole. On the positive side, I had noticed a leak in the bathroom ceiling on a separate section of the roof. They found a nail pop there and replaced the shingle without extra charge. I also asked repeatedly for the paperwork on the skylight in case I need to make a warranty claim (and also as a source for round skylights in the future.) Although the customer rep said he's send this to me he never did. Just after the 1 year warranty on their labor expired I noticed a leak around one of the chimney vents. Because it had been just over a year, I didn't really want them to come back since the labor was out of their (very short!) warranty. The roofer who repaired the leak said that the boot had not been properly nailed in place and sealed so that was the reason for the leak. He fixed it. PROS: Flexible and able to handle unusual requests (found a round skylight). Went outside the scope of work to replace a shingle not involved in the project. CONS: Lack of attention to detail. No follow through. Part of work done improperly. read more

These guys were awesome fixing leaks that developed after some other roofer did a poor job roofing our newer house. Price was quite reasonable, they were very prompt, showed up on time and cleaned everything up when finished. Highly recommended! read more

I had a small leak in my roof. Roofwerks was the quickest to respond and gave me a great price. They arrived on time and were done in about an hour. The worker also looked over the rest of my roof for potential leaks. read more

After receiving bids from 3 local roofing firms, we chose Roofwerks to replace our entire roof and install ridge vents. Their hard-working crew was terrific - started on time, finished on time - and did a great job cleaning up. After they were done, we found a few minor trim items that needed attention and they were taken care of immediately. Great experience! read more

Roofwerks customer service is top notch. They go above and beyond through the whole process. Highly recommend this company.

Wow, I couldn't be happier with their work. My roof started leaking above my dining room during a particularly long rainy spell last month. Roofwerks came out quickly, diagnosed the problem and got to work right away. They installed a new leak barrier, new flashing, and new shingles over a large portion of my back roof. This was all done very professionally at a fair price. They have earned my respect and future business. read more

Holly is the go-to girl for any major project ! I had some issues with them dropping the ball but she stepped in and was very professional!

We dealt with Shane, good customer care, job done fast and well, I highly recommend Roofwerks.

A great service from start to finish. Not only was Roofwerks competitive on price but they also came through on quality of installation. Good communication, pleasant interactions. They didnt want payment until the project was finished and I satisfied. The couple of expected and VERY small snags were dealt with quickly and efficiently. Wouldn't hesitate to recommend this company to anyone read more

Highly recommend Roofwerks. They responded promptly, and scheduled a time to do an estimate. Provided a written estimate the same day. They had very reasonable rates, so I scheduled them to complete the repair. They completed the work on time, and within the estimate they provided. Thanks Roofwerks! read more