Description of complaint: Engaged Specialized Refinishing for work in 2021. Work completed, company…read moreinvoice was paid and Lifetime Warranty was assigned. Contacted them today, Aug 1, 2025, to exercise the Lifetime Warranty only to be told that there were unwritten conditions to their Lifetime Warranty. Essentially, the new owners as of late 2023 who bought the brand will not honor their warranty. Desired settlement: Honor "Lifetime Warranty"

My shower pan had a long crack and was in need of repair or replacement. I did a Google search to…read moreidentify potential companies in the area that do work on shower pans. I made a list of four companies and called each of them. My conversation with Specialized Refinishing Co. stood out due to their professionalism over the phone and the speed in which they could have someone come out to take a look at the issue. Miguel arrived on time/as scheduled and was able to quickly assess the issue and determined that it could be repaired. He progressed the repair in a timely and efficient manner. He was very professional and ensured that he handled everything appropriately to not leave a big mess in my bathroom. Somehow, while he was refinishing the repaired area, water from the shower head got released and damaged the refinishing. I was very disappointed as Miguel could not tend to the water damaged area right away. I would now have to wait until after a couple days when it sets before the water damage could be fixed. I went ahead and paid the full amount of my bill before Miguel left. I was asked to contact the company by phone to schedule a time when they could come back out to take care of the water damaged area. I called, left messages, sent emails, and text messages but did not receive a response back for a couple days. When I finally got someone to give me a call, they were not able to work me into the schedule until a week later. I was not happy about that. In fact, I wished that I had only paid half of the bill and then pay the other half once they returned to finish the job. I felt that would have probably expedited the completion of my repair. In any event, Miguel was sent back out a week later to fix the water damage to complete my repair. He did not arrive as scheduled due to an unforeseen issue at his previous job; however, I was impressed that he still pushed his way and came at a later time to ensure that my job got completed that day. After Miguel got finished with the complete repair, I was very happy to see the results. My shower pan looked brand new and feels stable. Miguel did an absolutely fantastic job getting everything done professionally and aesthetically pleasing. I am very happy with their work. I would have given this review 5 stars if it were not for the hiccup I encountered in trying to get the rescheduling completed in a timely fashion. Kudos to Miguel for a job well done and ensuring that I remain a happy customer.

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

Everything came back with new life. So excited to use my silver and brass again. Very professional…read moreand David is so kind. I'll be digging out some more items to send so I can take them out of storage and use them. Highly recommend.

I trusted Mr Dolby with my antique Moroccan brass trays, tea pots, tables and other items. The…read morequality of his work is superb- I am so delighted with the outcome. He finishes on schedule and communicates regularly with progress. I highly recommend.

This is a company founded and owned by Drew, reflecting his deeply held values. Once you partner…read morewith Drew, you will see firsthand his commitment to fairness and a strong work ethic. My crawlspace was not in a good or healthy condition. There was excessive mold, as well as rotted wood joists (just to share a few) that impacted the structure causing some slopping with the floors as I noticed in my home. This company 's dedication to excellence is shared by his entire crew, who consistently deliver outstanding results. They have earned a customer for life, and I can't recommend them enough. Thank you all for working so patiently to help me understand this process.

Advanced Structural Repair did an excellent job. The repair was challenging but Drew's crew…read moreperformed splendidly. I hope I never need them again, but if I do, I won't hesitate to call.

awesome experience. Tomas and his wife are absolutely the best hands down(or hands on) dealing with…read morecountertops and backsplash. Our expectations were met above and beyond throughout the complete experience. They were on time, respectful of our home and family. It was really cool to pick out our own slab and watch it be fabricated to fit perfectly in our kitchen. they explained to process to us and answered all questions and even helped us with the small details like corner radius and overhang which we had no idea about. To keep it short and sweet. These guys know their trade in and out and I would highly recommend using them for all your countertop and kitchen stone needs. They even made a vanity top with the remainder of the slab and gave us an unbelievable deal on that. Just when I thought it couldn't get any better Tomas found a way to wow us again.

It was a pleasure to work with Tomas with Hands on Granite. He installed a quartz countertop to my…read moreisland as well as my kitchen area. He was very patient with my indecisive ides. He provided quality quartz that was a third of the price as other companies. I highly recommend Hands on Granite.

Guys...... Raleigh Premium Cabinets- These guys are simply, handsdown, THE BEST! They have an array…read moreof different products, all beautifully crafted and I would say very economically priced! I had them come and redo my kitchen years ago and I just called on them again to do our bathrooms. When I spoke with Ted, he remembered me (that never happens) and told me that David would reach out to me to schedule and sure enough, David called quickly afterward. We were able to put something on the books for the very next week and now I have beautiful cabinets! Also, when David came to take measurements, he checked out our kitchen, noticed a slight blemish with one of the seams and told me he would fix that too- without skipping a beat! The best part was the professionalism. Somehow, the night after the install, there was a leak in one of the new cabinets. Not only was David quick to respond, but he told me he would do whatever it takes to make it right. You just don't see this kind of customer service anymore. David and his crew were quick, super nice, fixed the leak, tore out the sheet rock, called a sheetrock repair guy and painter to come out and complete the job free of charge. I could not be more grateful and happy that I found these guys. When we move into our next house, I know that I will be calling these folks again. They have me for life. Thank you so much David for all you have done for us. I am SO happy with the product, and I am even more happy with the service you provided. #RPCFanForLife #RaleighPremiumCabinets #TreatedLikeFamily #GetYourCabinetsHere

Excellent work, quality cabinets and the guys are absolutely professional! From our first meeting…read morewith Ted to our installation with David and Jose, we had a great experience. We chose the J&K Dove White "E" line. Apparently this is the J&K budget line, but you would be hard pressed to find anything budget about them. They look beautiful and have a good solid feel to them. Any little adjustment that had to be done was done and made to look as if it was all there from the beginning. David wanted to take pics when he was done, but I wanted him to wait until the whole kitchen was done because it didn't do the cabinets a justice to not see them in a finished kitchen. Rest assured, we will have him come back when it is all done to take pictures to really show how nice these cabinets are. I would absolutely recommend them for your next cabinet job!

The craftsman who worked on our bathroom renovation were skilled professionals and created a…read morebeautiful primary bathroom. Unfortunately the same cannot be said of the office staff coordinating the project. We were shown one piece of stone for our countertop which we rejected and removed the countertop from their scope of work. They ordered a clear annealed glass window when the materials list and building code required a frosted tempered glass window in this location. It took nearly 6 months for the proper window to be installed.

We could not be happier with our remodeled kitchen and experience with Dream Home Design. The team…read morewas always very professional and kept us in the loop every step of the way on the process. We really appreciated the texts at the end of each day letting us know what was going to happen the next day so we could plan accordingly. The team really helped our vision come to life and we would recommend other people using Dream Home Design as well. We love our new kitchen!

Ian Williams is my brother, so I'm obviously biased, but his handyman work and contracting work is…read moresuperb! He gave my husband and me the gift of the installation of a custom fold-down cutting board where a rickety fold-down ironing board used to be. This, of course, was totally his idea because he's creative like that. The cutting board is beautiful, solid, and functional, adding 30% more surface area to our kitchen. It's far superior to the ironing board that was there previously. He used top notch parts, sourced from specialty cabinet makers, to construct it. Ian was also timely and cleaned up after himself. I would feel confident hiring Ian for bigger projects, as I have seen him helping his former employer (my Dad) build bathrooms, kitchens, basements, and more. Sure, I may be his sister, but I'm his older sister and thus prone to harsh judgement... so you know you can trust my review, and Ian with all of your handyman needs.

Ian completed a bathroom remodel in our 1940s town house. Before Ian came to our aid, the bathroom…read morewas a nightmare--kelly green tile, broken prefab shower, water damage, and crumbling studs. Ian reframed our space and created a luxurious corner shower complete with an inset shelf for shampoo. His tiling job was excellent! He also thought to create a handy door to a water shut off that will be a huge help if we have issues in the future! Despite having a full bath steps from our bedroom, my husband and I both shower in the basement now, enjoying our spa-like retreat from Hilltop Renovations! Ian was a considerate worker while in our home. He took care of our living spaces by laying drop cloths and covering furniture to minimize drywall dust. He was super pleasant and personable--the dog missed him when our job was done. We highly recommend Ian for your next project. Margot and Nathan D.