My new townhouse came with some bad carpet on the first floor. I had Wakefield Flooring come out…read moreand replace my carpet with a nice hardwood floor. I have a decent amount of furniture and the crew not only moved everything around for me but reorganized my TV and video game hookups. They finished quickly and the floor looks great!!! I would recommend..

Working with Wakefield Flooring was a mess, with James being really rude to me, but I can deal with…read moremen who get frustrated when mistakes happen (like them having us move items back into the house before the job was done and James taking pictures of one pair of underwear on the floor, having fallen out when we were moving laundry, and harassing me with that to say we were slobs, when they weren't even supposed to be at the house that day). James will likely reply to this with a he said she said sort of shaming, but this next problem is indefensible: now our flooring is breaking and they won't respond to me when I've tried to contact them. I think it's a manufacturer error, but it could be installation. I know my daughter's motorized wheelchair is part of the wear, but they knew we needed something that could handle that. The LVP boards are lifting and the corners breaking. It's troubling that they won't stand by their work or help facilitate communication with the manufacturer. (Also, if anyone knows how to get in touch with Nuvelle flooring, who made our LVP, I'd appreciate it!) ((I do see James likes to post personal emails to make himself look innocent here. If you saw all of our emails and knew that they cleared us to move items back into the house before they were completely done with the job, whatever he posts out of context in response to this is carefully selected to make himself look good. The real question for him is "have you responded to Shannon about the damage and pictures she has sent you?" He hasn't.))

Went to Best Tile in search of tile for my master bathroom renovation. The staff was super patient…read moreand pleasant. They were able to talk me through my choices and help me realize the vision for what I wanted in my bathroom. They had an excellent selection and I was able to find some amazing tile. Would definitely recommend Best Tile for any of your tile needs

First off, tile selection here is great. Second, Raul is amazing. Needed a couple extra tiles for a…read moreproject and he made it happen, same day! Highly recommend for your next tile project.

Jose did a great job painting our kitchen cabinets! We're already deciding what part of our hou we…read morewant him to paint next! He was flexible with our hectic schedules and gave us a ton of great advice about our future renovations! Plus, his prices are great! Highly, highly recommend!

I can highly recommend new valley painting. Jose is extremely professional and does fantastic work…read more He took my old beaten cabinets from the 1960's and transformed them into the 21st century . He did the whole job within the week and was very accommodating to our schedules. He was also very helpful in assisting us in exactly what we wanted .Very trustworthy business owner who has amazing prices. He beat my previous two quotes by a lot . Couldn't have asked for a more positive experience with new valley painting and I will absolutely be using them in the future. If you have any painting needs, you won't be disappointed with Jose:

I highly recommend Grout Guys. They were polite, prompt, thorough and professional. My master…read morebathroom shower grout was in bad shape (dark moldy lines, bad caulking, gross...). By the time Chris was done, it looked new. Great prices, too. Thanks, Grout Guys!

I had them install a backsplash for me and clean/re color the grout in my bathroom tile. Excellent…read morepricing backed up by outstanding service. They did the project while we were at work. We returned to the house as clean as we had left it. Very pleased with this company and their service.

Carolina In Home Flooring offered a discount via my Costco membership for a carpet installation. I…read moream super happy I went with them! Everyone single person I encountered, beginning with their rep at Costco to Lonnie the in home-consultant to the main office and lastly the installers - all were great to work with. I love the carpet, the installers did great work (super polite and on time) and the price was right! A truly stellar customer service experience. Thank you all.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

Frazee Carpeting installed new carpet in our entire house last year. The installers were…read morewonderful, and we had heavy furniture in most of the rooms they had to move. We are very happy with our carpeting!

From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

Julio and his team did an INCREDIBLE job repairing a huge, DEEP, 6 ft long scratch on my hardwood…read morefloor. Other companies had told me I'd have to have my entire first floor refinished. Felix taped off the affected boards, painstakingly sanded them and then the team found just the right stain to match the stain on the rest of the floor (despite it being 10 years old and faded from the original color, I'm sure). Very pleased with the outcome! The one thing I will ask if I have need of their services again (for I certainly WOULD use them again!) is for better communication/planning around timing. The guys had to come back every day for a few days to apply additional coats of stain and were later than planned a few times. That being said, I was on vacation and able to work around it and the finished product was well worth it!

Santi was recommended by our construction manager. We got quotes from them and other companies…read more These guys were priced fairly. We wanted to sand and restain the upstairs and have the master carpet taken out and hardwoods put in. Downstairs we wanted all LVP. They were great with the hardwoods and stain. Some of our newly painted walls were scuffed more than I would have expected though and they said that was "normal." So be mindful if you're doing floors and walls which one you want to do first. We were aware the downstairs floor is uneven (they did point this out prior too), but suggested flooring shingles to help level as a cheaper option since self leveling solution would cost a fortune. They came in and did the work and did a great job, even installed our baseboards too. They were communicative and cleaned up well. We were very happy with it. After couple of weeks after we found a couple of spots that were hollow. They came back out and glued them down for us. It was amazing! Now, we are several months later and we are having issues where some of the LVP boards un-clicking and it's spreading more. Here I thought we would have a couple of years before this started. We have reached out to them for help or direction/recommendations for companies that can assist (even if we have to pay again) as they had previously mentioned someone could come out and spray foam under to make it level. Unfortunately, with several emails and follow up we still have yet to receive a response. I fear we've been ghosted.

After the floor was put in I had a knot in one of the floor boards and it splintered over 6 1/2…read moreyears. So, I called Roberta the owner about my problem and he told me he would get someone on it and that it would be about $200 or $300 when he had a chance. 2 or 3 weeks go by with phone tag and no one showing up. I took off for a 4 day stay in the mountains to help someone out from hurricane Helene. When I got back more promises and still no one showed up. So, I called around and got a hold of Maurice a guy that did floor repairs for other businesses that put floors in. Maurice stated that his standard price for repairs was $300, he took longer than expected and the pieces that had saved for this issue had swollen so they did not fit and Maurice had to modify and return to repair it. Maurice mentioned that Roberta's crew did a good job on the floor installation, but that I paid too much for my floor. Going prices was $7 a square ft. in 2018 not $11. a square ft. I tend to barter with car sellers and roofers, now I will barter with everyone. So, in short if you have a problem with your flooring, Roberta owner of Tri Point Flooring will have you hanging. If I live here long enough to refinish the flooring guess who I will not call?

As of 3-2-2025 Horrible Experience!!! Sloppy and negligent-…read moreOwner (Mr. Roberto Rivera) admitted that a contaminated applicator messed up hardwood finish in EVERY room. We will need to refinish the entire 1st floor all over again!!! *Caution: After the problems became evident, I asked Mr. R. for a copy of the 1-year warranty. We paid for it and yet he REFUSED to provide it! Then came a disturbing e-mail from Mr. R in which he asked me to remove my online reviews of his company in exchange for providing the warranty info. He said, "...remove all online reviews" in exchange for "giv[ing] [me] detailed warranty info, ...". I wonder if this warranty even exists. In the future I'll always ask for the warranty UPFRONT. ALERT- Tri Point's Approach to Summarizing Google Reviews Tri Point just unveiled a new "corrected" summary of their Google Reviews after my "1 Star" posting in which I noted they reported NONE of the 9 "1 Star" reviews (see attached screen shot). What's new? 1) Overall score adjusted downward from 4.9 to 4.8 Stars and 2) "1 Star" reviews have magically appeared while "3 Star" reviews have now disappeared from their bar graph. Interestingly, their summary of detailed reviews excludes all but 1 of 9 "1 Star" and all reviews below "5 Star", i.e., 14 "4" and 2 "3" Star. I would NEVER have hired Tri Point had I known of this deceptive practice. I'm smarter now and won't so easily in the future allow the wool to be pulled over my eyes. I ask Mr. R. to reach out and correct mistakes I may have inadvertently made in this Alert. 1. Tri Point Failed to Keep Their Promise to Refinish in 4 Days. Crew's negligence caused weird staining on floors. Mr. Rivera said floors need to be fully refinished again. But we expected the first refinishing would provide a " .flawless execution that meets & exceeds [our] expectations" as stated on Tri Point's website. 2. Mr. Rivera's Opinion of Quality of His Crew's Work His on-line reply to this review states "...the floor did not represent our usual quality of work". During his visit (see photos) he said: "All very weird"; "Very, very embarrassed"; "Something happened during application"; "...applicator was a bad applicator"; "The applicator in the van got contaminated...cross contamination"; "These are lap marks"; "...A huge inconvenience [for] you"; "I know this is overwhelming"; "I couldn't accept this". Mr. R did not perform a final inspection of the refinishing, and it seems neither did a crew member. 3. Mr. R's "solution" Refinish the entire 1st floor for a 2nd time. 4. Impact of a 2nd Refinishing on Homeowners We work from our home offices and cannot close our business for 2 consecutive weeks. Moreover, a 2nd refinishing would require a repeat of the entire process, e.g., close business for a week, pack up 1st floor belongings, place all furniture in storage, disconnect washer/driver/refrigerator, move to temporary housing for a week, clean dust (e.g., walls, windows, cabinet doors and drawers, floors), and move back in. 5. Mr. R's Refusal to Engage in Direct Communication Following my Yelp review Mr. R. posted it's important to have direct dialogue with folks. Yet, he has refused all my requests for such a dialogue & conveyed this by e-mail- "...No further communication is needed." 6. Failure to Disclose All Costs for Refinishing We were not told that following replacement of shoe molding (aka 1/4 round) there would be a visible unpainted gap along all 1st floor baseboards. Mr. R. later acknowledged he knew this problem would arise and we had to sort this out for ourselves. 7. BBB Rating Had I checked I would have discovered a B- rating and that would have been a deal breaker for me. (https://www.bbb.org/us/nc/cary/profile/hardwood-floor-contractors/tri-point-flooring-0593-90189303/more-info#reasons-for-rating). Current rating has dipped to D+ as a result of my complaint that BBB describes as "Not Resolved". 8. Is Mr. Rivera In Unilateral Breach of Contract? I'm not an attorney so I can't answer this question. But Final Invoice balance = $0 and is marked "Paid". While we've met our obligation, Mr. R refuses to provide a copy of the 1 Year Warranty so that we may understand options for mitigating floor failures during this period.