With the local little store. He was able to help me out and…read moreput on the screen protector Fast, friendly service

Wow. They were so kind and helpful here. They fixed my iPhone screen and button immediately, for a…read morevery affordable price, faster than another store that was going to make me wait days - even on my phone model which is old and out of stock at most places. They were courteous and quick and the phone was ready in like 20 min. They even threw in a free screen protector which I did not even ask for- but I'm glad they did because despite having multiple screen protectors at home, I can never put it on without getting some air bubbles. Anyway, I will not hesitate to come back here and would be happy to refer my friends. Awesome place

This is a Russian scammer money laundering front. Yes, they will "attempt" to fix your phone…read morescreen, or sell you an overpriced pos phone plan with a refurbished grey market phone they're selling as new, but when the phone fails a few weeks after you get it, you're sh*t out of luck. Thet told me i had 30 days to change my mind if i wanted to keep the phone and plan. When i returned a week later, you should have heard all the excuses. Only when i dialed 911 did they finally offer to do something, and i still got screwed. So much for helping a small guy local business. Buyer beware, these guys are charlatan scammers!

I have to say I was a little Skeptical going to this store. I usually go to corporate stores and…read moreget ripped off and persuaded into spending $60 on a case. The first time I walked in I was greeted by Vlad, a very intelligent young man who showed me how I was getting over charged by Sprint. They transferred me over to Tmobile and I'm paying $50 dollars less than what I was paying with Sprint. While Vlad was helping me the owner came by, gave me a free case and even got me a bottle of water while I was waiting. I was having a problem with my bluetooth headset and the tech took a look and fixed it free of charge. Saved me $100 dollars because I was about to purchase a new pair at the store. These guys are great! Everytime I pass by when I walk to the train they always greet me with a smile and shake my hand. There isn't really anything like that anymore. You guys are awesome! Thanks Platinum!

So happy this place is near me! After getting a bunch of quotes to fix the front and back glass on…read moremy phone [woops] this was by far the most reasonable. It's also very transparent pricing with the services listed on the website and when you walk in. I was getting my phone repaired to trade in for a newer model, and the gentleman working insisted on helping me pack it carefully so it would arrive in one piece. So nice! Definitely recommending this place to anyone in bk :)

I brought my iPhone 11 to the guys to replace the screen and back cover, they quickly gave me an…read moreestimate and did the repair in 2 hours. Thank you very much. Thank you, I will recommend it to my friends

good people specially George is a very honest person and also the prices are very fair,I'll always…read mored business with them very happy with them

Efficient, great, and knowledgeable service! Always bring my phones to John - he knows phones in…read moreand out and will always give the best deal.

I was in NYC for 3 days and my screen broke…read more It advertises with 69$ for iPhone 7 screen repair; that's why I chose this shop. The guy in the shop told me it would be 120$ which is why I wanted to leave. After that he told me he could do it for 85$ and I agreed since I needed my phone. I had to leave for the airport after the repair (25 mins) and I recognized a screen error (see white dot bottom right on picture) and some minor scratches in the screen but it was too late for me to come back.

Galaxy S8, screen shattered. Stopped by on a Saturday…read moreevening and asked the store manager about the cost of replacing the screen. He was kind enough to call Verizon corporate for me and we found out how much I could get back from Verizon for my damaged S8 with the screen damaged vs the screen intact. It seemed worth it for me to just fix the screen for his discounted price of $250, and it was supposed to take just 30 minutes. Since they have a CASH ONLY policy, I jogged an avenue down to fulfill my part of the deal. Upon returning, I could see the technician opening up the phone with a heat gun, a blade, and prying it open with an old MetroCard. I saw pieces coming off, and the fix looked much more intense than I had expected. It took a bit longer than 30 minutes, maybe closer to 45 minutes, but I was excited to see the end result. The screen was put on well, and the phone appears to have been put back together perfectly. They added a screen protector as well. So why only 2 stars? From my heart, I wanted to give only ONE star, but in fairness, they deserve at least 2 for decent workmanship. However, I never thought for a minute that a screen repair could cause my phone to reset, and this possibility was not brought to my attention. Yes, MY BAD for not backing up the photos and other data on my phone for the last few months. Either way, all 3 of us (the tech, the manager, and I) were very surprised to find that the phone had completely reset, and all data had been lost. The wedding pics from last weekend, my daughter's graduation from a month ago, photos taken for work purposes... all gone. On top of that, I've got possibly hours of work ahead of me to get the phone settings and apps back the way I need them. The fact that I don't back up my files as I should is NOT their fault. The fact that I wasn't warned that there's a "1 % possibility that this can happen," as the manager told me afterwards, is a BIG no-no. This was basically surgery performed on a device that's become just about as important as a pacemaker for one's heart. And granted, these are just "first world problems"... but they're a first-world business. They're right on W. 23rd St in Manhattan. The utmost professionalism is expected. Unfortunately, from the shock of all of this, I offered him $100 max for the whole deal. He pushed my bill away and said they couldn't take any less than the full amount due, and claimed that most of the price of the fix goes to paying for the replacement screen part itself, something like $200. If they use a GENUINE Samsung part, yes, this can be true. It's doubtful that a genuine part was used, but I haven't done enough research to tell. In my head, if you run a business that promises a finished product and you don't warn of possible data loss or other associated problem, and that problem occurs, a significant portion of your original price should be discarded. In this case, he discounted an extra $50, claiming that the total $200 I paid is his basic cost for the part, and he's made no money whatsoever. I'm left with a good phone and a new screen protector, but the loss of important data and a bunch of time to set things up again. While they offered to try to restore my data if I returned on Monday, I can't say that really helps me, as I'm not sure when I'll get down there. Plus, the app that they suggested I try for data restoration, Samsung Kies, turns out to have been made for old Samsung operating systems, such as for the S4 or older. No good for me, it seems. If I'm able to get my data back, I may give them a full 3 stars (which denotes the "A-OK" impression of a business), but if you look around a bit, you may find a store that's more professionally operated.

I went here on 3/19/25 and though their name appears on the awning, the store is now a coffee shop…read moreand inside, their name also appears. I went inside and was told that they are no longer here and their phone number is not in service. Gave it 1 star cause they do not exist.

For the first time ever, I dropped my iPad glass side down on the hard ceramic floor. It cracked,…read morebut it was still working. I stopped by the store, and spoke to the guy there, and he told me he could replace it, has the part in stock, and that it would take approx 2 hours. Later that same day he called and for $75. It's like having a new iPad. So convenient, quick and reasonable.. be aware it's located in the back of the Over the Moon cafe.

I think this place has amazing service swapped my phone battery in under an hr and the price was…read morevery reasonable at 60 dollars for hardware and labor

Today was the second time that I have used Phone Pros (for different problems) and I have been…read morecompletely satisfied both times. Tony and his assistant were great at identifying the problem (damaged charging port) and fixing it in a timely manner. Pricing is reasonable. Interactions were professional and courteous. They even recommended a great nearby restaurant where I could go during the time that were working on my cellphone issue. In addition, after I returned, they checked out the two chargers which I had brought with me and detected a faulty cable on one of them. I was able to replace the cable at cost with no additional service charge. I would highly recommend Phone Pros and the fact that I returned when I encountered another different cellphone-related problem is a testament that I value their services highly.

Amazing costumer service, real professional very helpful amazing! Has everything you need you can…read morecharge you're phone when it dies

I requested a quote online and had the work done. Battery replacement in my iPhone 7 Plus. It took…read moreabout 30 minutes to complete and I was satisfied with the service. Quoted price was comparable to others received so I guess $50 is about the going rate .