The owner of the store contacted me after my bad review to apologize for my terrible experience there. Apparently I was there the one day of the week that the owner has off, and the associate working on Saturdays isn't particularly experienced. Just my luck... I'm changing my rating because I received a defective product, was apologized to, and offered a new product by the owner. That's how a professional runs their business and that's a business owner I can respect and support. I go in there on a Wednesday night to get my screen protector replaced and as luck would have it, all of the matte iPhone 5C screen protectors are defective. Womp womp. The owner felt bad that I had to wait about 45 minutes (he had a lot of other customers when I walked in there) to hear that I'd have to come back yet again to get my screen protector replaced. Instead of letting me leave empty handed, he put on a different (tempered glass, ergo way more expensive) screen protector, wasn't matte, but was explosion-proof... He installed it quickly and came out beautiful. I left really happy, my long journey to Queens was not in vain. Great customer service, really nice guy and very honest and friendly even though I left the meanest review earlier, with a lot of vulgarity. I'll be back if I have any iPhone issues or any issues with my Macbook, as all of my Applecare has long expired. PS- I'm sure the guy that works on Saturday is a nice dude and all but he's inexperienced and not knowledgable. So if you need any type of assistance other than making a simple purchase, save your time and avoid on Saturdays. read more

Fair, honest, reliable, transparent. These are all words I would use to describe my experience at "Cool Wireless" when I got my iPhone 4S screen replaced this past week. My experience was as follows: I called for a quote. When I went in store, the quote was the same as my conversation over the phone. I did some research and Cool Wireless' quote was by far the cheapest out there. It took 24 hours to repair my phone and Hamza the repairman kept his promise and had my phone up and ready the next day. I was assured that all replacement products are Apple issued and my phone is working great. Not to mention, Hamza was friendly, personable, knowledgable, and an expert at his trade. I would recommend these guys 100% to any friends who is in need of a phone repair. You will not regret the decision! read more

DO NOT EVER DEAL WITH COOL WIRELESS, specifically the owner Shah Islam!!! I bought 25 Lyca preloaded cards from him on June 24, 2016 in Jackson Heights before they moved to Queens Village. I trusted him because it seemed they ran a pretty reliable operation as exemplified by the stellar positive reviews on Yelp. I paid $312.50 in cash to the store owner as he scanned the cards into the system. Following the purchase of those cards, the first Lyca preloaded card that I activated was extremely quick, within an hour after I texted him we got the phone number. However, the customer service and experience went downhill from there onward. When we texted him the second time, we mistakenly messed up by one number of the sim card, and he became extremely annoyed. We later apologized for the mistake but he was unforgiven in the error. From there onward, he did not want to take care of us anymore. We texted him a new sim card at 12pm on 8/12/2016 via the activation number, 2127862926, no one responded. We called 718-803-8200, again the phone rang multiple times, no one responded. We emailed several times to coolwirelessinc@gmail.com, again no one responded. Finally, when I left a negative feedback on Yelp, he sent me a threat email saying that I have violated the dealer terms so he is unilaterally terminating the relationship. There is a following problem: 1) In 7 hours, he never responded to me, and never activated that sim card 2) I was never given any dealer terms and conditions on the day of my purchase 3) The customer whom I sold this card to called Lyca and activated the service, thus rendering the preloaded sim card useless 4) Shah retaliated me as I left him a one star on Yelp, and he gave me a cease or desist order to not contact him 5) Shah profiteered the money I paid, 24 preloaded cards of $300 because he no longer want to do business with me 6) Freedom of speech is limited by this dealer because he only does business with people who left him 5 stars I believe the public should learn the truth of his dealing, not misled by the fake reviews on here, especially most of the people who left 5 stars are newcomers. If you do not want to deal with me, then fine, refund me the money for the cards I have purchased. YOU CANNOT JUST PROFITEERED THE $300 AND TERMINATED AN IMAGINARY AGREEMENT. My agreement with you is when I bought those cards from you expecting prompt attention, now you are penalizing me for your delayed response and extreme unprofessional manner. Give me the REFUND BACK! read more

Excellent customer service! I had my phone repaired here and these guys were incredibly nice, honest and fast. They didn't try to rip me off like the other places I tried getting my phone fixed from, and they even gave me a temporary phone to use while mine was being repaired. I highly recommend them. read more

My husband dropped his S3 down 2 flights of stairs and the screen blacked out, although it rings when calls come through. I searched Yelp for cell phone repair shops that were open on a Saturday night and Cool Wireless popped up. I called and explained the problem then asked for a quote. The young man who took the call said he could not give me a quote. I had read Yelp reviews that mentioned phone quotes being given so of course I said "excuse me" and asked again for a quote. He said they can't give quotes over the phone. Oh well. I was not about to go to Queens without a quote. We ended up going to a location in Manhattan that has prices posted on the website and also gives phone quotes. read more

I had called several places to see if they could fix my Kyocera smartphone. They all said no, simply because they fixed iPhones or Galaxy S phones most of the time and didn't bother supporting other brands or models. These guys were able to repair my Kyocera and was done quickly for a good price. I highly recommend them. read more

I have only one thing to say Cool Wireless is really Cool ......Specially the service they have . I went over thier to pay my T-Mobile Bill only but end up getting a brand new Iphone 5 ($800 dollars) value with only $100 dollars down ....yes i just paid $100 buck and walk away from the store .....right now so happy that i feel like crying they have this Financing available that approve me a bad Credit Holder for loan for $1500 instantly only i provide them my Checking Account thats it. Now I have 90 days time to pay off the rest without any finance fee or I can pay little by little with some finace fee for 36 months ...isn't ithat awsome . Highly recomended place for smart Customers ........i love you Cool Wireless read more

I found this store on yelp and decided to call about unlocking my iPhone 4s to work with t-mobile. I spoke with Shah, the store owner and technician. He advised me that he would be able to assist me. I am happy with the service I received. He was able to back up all my photos and unlock my phone. He is also an authorized t-mobile dealer so he assisted me in changing SIM cards. While I was waiting, many customers came in to pay their cell phone bills. It only took a few minutes for each person - he is quick and efficient. He is also straight forward and honest. I would definitely recommend him to those who have any cell phone needs. read more

I really loved their service, they were very helpful and my phone works like new from the repair. i will definitely recommend this place.

i really love this place. i first came into the store i thought there was no hope for my iphone 6s (rose gold). i left my phone for a day and came back the next day and my phone looked brand new as if i bought it from apple. i even got to use a phone since i had to leave my phone over night. i love this place everybody should come and check it out for yourself. read more

My iPhone 5s screen cracked and I was having a hard time finding somewhere affordable with original pieces . I found this place and was well satisfied ! I payed a reasonable amount and got my phone back on the same day. I was very happy with the outcome of my screen. The owner was also very nice! Would recommend everyone to come here !!! Thank you again ! read more

Great service. They gave me a good price to fix my phone and did it under three hours. They even stayed open late to do it so I could get my phone back that night. Much appreciated! read more

they sell everything in higher price and the service are bad. I WILL NEVER EVER SHOP THERE AGAIN!!!!!