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    NYC Mobile Device Doctors

    4.5 (93 reviews)
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    Response time

    7 hours

    Response rate

    100%

    Services - NYC Mobile Device Doctors

    Data recovery

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    Progress of the defective LCD only 4 days after the really bad repair, didn't drop it or break it. Only used it regularly like anyone would.
    Jocelyn K.

    This is the same listing as (https://www.yelp.com/biz/samsung-galaxy-repair-nyc-new-york?page_src=related_bizes). Posting my review here again: I thought this was going to be my go-to phone repair place, but I guess not. There are plenty of places that are cheaper, but I came here again after breaking the LCD screen on my phone because the first time they did a great job. I trusted that they would do a great job again. Four days after it got repaired, this black liquid started spreading throughout the screen from just regular use. I bought a new case and switched it out to a new case, which is the only reason that I could think that this would happen. Did not fall, break the screen, nothing is cracked, or anything else. Switching to a new case should not be enough to cause the LCD crystals to melt and spread. The guy argued that because it was damaged outside of the repair shop, they will have to charge full price again to redo the repair. Well, if the replacement LCD screen wasn't a shitty, defective one to begin with, it should have withstood me just switching out the case. They obviously didn't stress test it enough to check if the replacement was defective. The price increased from $209 from last time to $239 (with an added $10 because apparently s6 gold screens are hard to find). Plus tax and a credit card surcharge, I wasted $262.39 on a defective screen and a shitty phone repair job. You can see the attached picture of what my phone looks like now. (https://www.yelp.com/biz_photos/nyc-mobile-device-doctors-manhattan?select=wngwlYs3qyf1KEJIuEg9kQ&userid=DC1hfeeSaYr2E1xwiEL81A&utm_campaign=www_photo_share_popup&utm_medium=copy_link&utm_source=(direct)) If you're in a pinch, maybe you have no choice but to go to these guys. They did do a good job my first time here, but if you're unlucky and they do a shitty job just be warned the so called warranty doesn't actually cover anything. Basically there is no warranty, so might as well go to other places that are cheaper. There are quite a lot of places that do the repair for $190.

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    11 years ago

    These guys are awesome. Friendly, quick, very competent, and for the service, probably the best price you can get. Highly recommended

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    10 years ago

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    11 years ago

    Excellent job. Fixed my phone and off I went. Nice safe location. Not a dingy back alley place. The guys were very professional.

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    Page 1 of 3

    Ask the Community - NYC Mobile Device Doctors

    Review Highlights - NYC Mobile Device Doctors

    If you have trouble finding their space, look for the Metlife building within the Grand Central Terminal.

    Mentioned in 9 reviews

    Read more highlights

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    King Digital iPad iPhone Repair

    King Digital iPad iPhone Repair

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    Brought my wife's 2nd generation iPad Pro 11in to replace her screen not working properly. King…read moreDigital not only had the one of the lowest prices from the quotes I requested (through Yelp), the work done was top notch! It's been several months now and you can't tell the screen was replaced. No issues with responsiveness, touch sensitivity or anything at all. Highly recommended and will be my first choice in case of future needs.

    Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

    New York Computer Help

    New York Computer Help

    4.8
    (500 reviews)

    The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

    As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

    NYC Mobile Device Doctors - mobilephonerepair - Updated June 2026

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