The two gentlemen that helped me out are great. I got my Galaxy S9+ screen replaced with the SquareTrade plan and it couldn't have been easier. They have appointment scheduling online, are timely and responsive, thorough, and very hospitable. While I waited for approx 45 minutes, they put me up in a cafe waiting area with wifi. They also walked me through the whole process and the parts that they were changing out and waited for me to test out my phone when they were done. Make sure to bring a photo ID to enter the building. read more

I have had many positive experiences with this company. They have the best prices for screen replacement and can do it often while you wait. They know how to fix older Apple computers when Apple says they can't do it. Very honest tech repair company. Go there! read more

Took my iPhone with some water droplets in the camera to get cleaned and dried out here. They gave me back a bricked iPhone 12. They clearly cracked my screen while trying to remove the screen or something. My phone is returned to me with a huge crack and half the screen not showing (It was working fine before the cleaning). They ended up not charging me the $40 for the cleaning..... hmm I wonder why.. maybe because they knew they messed up my screen and they told me the residual water damage from the screen 'conked' out my lcd screen. WHATEVER THE HELL THAT MEANS. Stay away from these unprofessional amateurs who clearly have no f*cking clue how to handle an iPhone device. I'm pretty sure I heard the tech engineer say they didnt have the tools at the office to work on my phone as well. HOW DID THEY WORK ON IT ANYWAY?! MUST BE WHY YOU F*CKING CRACKED MY SCREEN AND BRICKED MY $1000 PHONE. STAY AWAY FROM THESE A M A T E U R S HA even advised me to take it to the apple store after they BROKE MY PHONE. NO F*CKING SH*T I'm taking it to the apple store it's what I should have done in the first place. LOUSY A*S excuse for an iPhone repair business. F*CK YALL read more

NYC Mobile Device Doctors - How my phone looked after I gave in my phone for camera water droplet cleaning. THEY DID THIS TO MY PHONE. THEY BRICKED IT. ITS UNUSABLE. - Mobile Phone Repair Near Me - Manhattan, New York

If I had to point out the toughest part of working with NYC Mobile Device Doctors, it was finding their exact location after wandering around mid-town for a while. Everything from there was smooth sailing. Pros: Device - Unlike most other repairs, these guys fix Android as well as Iphone devices so that's a boon right there. Speed - These guys are extremely professional. - When they say they're going to take a day, you can be sure that they're going to give you a call within 24 hours Communication - Like most services/ repairs, communication is key and these guys excel in that. - A message on Yelp was replied within 2 hours. I was clearly told the issue with my device would require "xyz" replacements and that would lead to a cost of "abc" with a warranty of "xyz" months. - I had absolutely no surprises along the way and my broken device lived happily ever after :) Cost I would say, more on the economical side. Pro-Tip : They need to enter you in the system to generate a security pass during your visit so be sure to give them a call when you're in the building. read more

Besides a friendly and prompt professional service. The concept I love the most is that I was given all the information and easy to use PDF file which had every source and informational media file needed to get the job done right myself. To me this means that the company doesn't care about money it's about customer satisfaction and the means to a better relationship in a neighborhood. read more

Danny is amazing! My iPhone 7 stopped charging properly and the Ungeniuses at the Apple Store Genius Bar told me I needed to buy a new iPhone. That was the same thing they were telling everyone around me about their broken phones. I decided to go to a small repair shop near my house but they were unable to fix it telling me the problem was an IC chip issue. So I found NYC Mobile Device Doctors online and booked an appointment at the MetLife Building location. Danny was reassuring saying he was pretty sure he could fix the problem. Two hours later I had a working iPhone. Danny also showed me that my old battery was bulging and was only 65% efficient, which I already knew from running a diagnostic, so he replaced the battery for WAY less than Apple would have charged. I am so happy I found Danny and NYC Mobile Device Doctors and will send all of my friends and co-workers here as well. read more

This is the same listing as (https://www.yelp.com/biz/samsung-galaxy-repair-nyc-new-york?page_src=related_bizes). Posting my review here again: I thought this was going to be my go-to phone repair place, but I guess not. There are plenty of places that are cheaper, but I came here again after breaking the LCD screen on my phone because the first time they did a great job. I trusted that they would do a great job again. Four days after it got repaired, this black liquid started spreading throughout the screen from just regular use. I bought a new case and switched it out to a new case, which is the only reason that I could think that this would happen. Did not fall, break the screen, nothing is cracked, or anything else. Switching to a new case should not be enough to cause the LCD crystals to melt and spread. The guy argued that because it was damaged outside of the repair shop, they will have to charge full price again to redo the repair. Well, if the replacement LCD screen wasn't a shitty, defective one to begin with, it should have withstood me just switching out the case. They obviously didn't stress test it enough to check if the replacement was defective. The price increased from $209 from last time to $239 (with an added $10 because apparently s6 gold screens are hard to find). Plus tax and a credit card surcharge, I wasted $262.39 on a defective screen and a shitty phone repair job. You can see the attached picture of what my phone looks like now. (https://www.yelp.com/biz_photos/nyc-mobile-device-doctors-manhattan?select=wngwlYs3qyf1KEJIuEg9kQ&userid=DC1hfeeSaYr2E1xwiEL81A&utm_campaign=www_photo_share_popup&utm_medium=copy_link&utm_source=(direct)) If you're in a pinch, maybe you have no choice but to go to these guys. They did do a good job my first time here, but if you're unlucky and they do a shitty job just be warned the so called warranty doesn't actually cover anything. Basically there is no warranty, so might as well go to other places that are cheaper. There are quite a lot of places that do the repair for $190. read more

NYC Mobile Device Doctors - Progress of the defective LCD only 4 days after the really bad repair, didn't drop it or break it. Only used it regularly like anyone would. - Mobile Phone Repair Near Me - Manhattan, New York

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Found this place through Yelp and got a quote within 10 minutes. Out of 4 places I checked out, this place had the best price. I was quoted at 10am in the morning and they scheduled me in at 1pm later that day. It was the easiest and smoothest process ever; I dropped off my iPad and was able to pick it up no more than 2 hours later. Danny helped me out and did a phenomenal job fixing my cracked screen. It worked better than it did before.They didn't even need my iPad password so I had no worries about my private info. If you need your device fixed, this is the best place you'll find. read more

Listen (Read) up, folks. I will tell you how to get to the actual office: 1. Enter the MetLife Building 2. Take escalators upstairs to the main lobby entrance 3. Stop by the security desk, give them your ID, take a mug shot + get a guest pass 4. Ride whichever elevator to the 17th floor and say hi to the receptionist 5. Wait for Abraham to pick you up from the waiting area 6. Don't be alarmed- it's a shared space office. It's a bit off-putting but has an interesting set up. He'll lead you to a small office 7. Wait ~ 15 min, pay ~$109 (iPhone 6 cracked screen only) *bring cash if you don't want to pay additional tax for card 8. Leave happy So like I said, a bit of a process to get there... but at least it's super high security and they do a no complaints, great job! You get 6 months warranty, also. I'd like to add: They happened to have a very busy morning and I was on my way to work. Abraham could sense my time weary and offered to deliver my phone, fully fixed, to my office, which conveniently was 2 blocks away. Obviously, I'm sure they don't deliver on a regular basis, but I wanted to put this out there so you understand customer service is outstanding. He clearly cares about satisfying his customers and providing the best quality care for you and your beloved... phone. I hope I don't come back for the sake of my phone, but if I break it again, I would return. read more

Excellent job, fast service. My young son dropped my two week old LG G3 smartphone and smashed the screen. Screen was inoperative and I was terribly aggravated, especially since I was leaving for Florida the next day and had no spare phone. I called and they quoted me a price of $129 for fixing everything with 90 day warranty. I went to their office above Grand Central, and while I sat and watched, they fixed the phone in 10 minutes. Brand new screen glass and digitizer. Phone looks and works like new, I am very pleased with them. The technician is competent and fast, knows his stuff. I spent another 10 minutes in their office checking the functions of my phone, all was well. No additional charges or monkey business, they charged me only the quoted price and gave me a receipt with the warranty. HIGHLY RECOMMENDED. read more

I'm usually pretty good at repairing electronics (or so I was 20 years ago). So when I told my wife I was going to fix her Samsung Note 4 I was pretty confident I could do it, even though she didn't quite share the same confidence. Sure enough, as I started to follow the YouTube instructions to fix her phone I heard a crrrraaack, and immediately got a sinking feeling in the pit of my stomach. I'd basically made a bad situation much worse. And on Valentine's Day eve. I went to a few places but they didn't have the right screen in stock--most were on order, and even if they could get it they were charging extra because this part is so hard to find now. When I asked these guys if they had the screen and digitizer in stock, they said of course they did. They clearly specialize in Samsung phones. I'm typing this review as I sit watching the technician replacing the screen. While other shops tell you they'll do it in an hour, these guys can do it in 20 minutes, while you wait. The review would have been 5-stars but for a small thing--while I was getting the expensive repair done I asked if they could also take care of another little thing (which would have taken about two minutes and little effort). To his credit, they tried to waive the fee for this but his management wouldn't let them. I also wasn't crazy about the nickel-and-diming when using credit cards ($4 surcharge for repairs under $100, $5 surcharge for repairs over $100). When I talked to another phone repair shop these were things they didn't charge for, which is why I need to dock one star. Still, if you're in a pinch like me, these guys are professional, specialize in Samsung, and have great service to boot. I definitely recommend them. read more

Called to make an appointment at 930am, he got me on the security list for the MET building, walked over at 10am, done by 10:25 (replaced back of samsung galaxy 8+). Price as quoted and all done professionally - would go back anytime. read more

Joe was amazing. Dropped my Samsung Galaxy S4 the night before. The phone would turn on, but the screen wouldn't display anything. I was panicking as all my contacts and scheduling was on the phone. Sent out a bunch of emails asking for quotes at 11pm. Joe was really prompt with his reply. When I arrived at the spot the next morning 11am, I had an urgent meeting to attend in an hour. Joe did miracle. Got the part delivered and fixed my phone all under 30 minutes. I even had time to leisurely stroll to my appointment. Thumbs up for the great service. Would visit again if the need arises. But fingers cross nothing gets broken again! read more

I requested a quote to replace the cracked screen on my iPhone XS, prior to coming to this location. The service was fast but the information I received in my quote was conflicting. It turns out they have an option for "original quality" or a generic, which comes with a blue screen. When I received my quote the owner advised that the cost would be $169, to fix the screen without any mention that I have been quoted the price for the "generic screen". I was surprised to learn that the original quality screen cost more. It's actually $209 plus tax, so I spent $224. I obviously picked the original screen option, because who wants a blue screen? I do feel this business let me down with the surcharge. It's very unkind and unprofessional to offer multiple options at the store level and not give customers that information on your quote. So before you go... ask what is the cost for the original quality screen?! I did get to air my grievances to the owner and received a response that they'll be offering both options online within 30 days. read more

LOVED THEM!!!!! Always great service. There is one not good review here and all i can say is that the problem seems to be more that it was a off chance bad screen. I am a person who is constantly dinging up my s4, every time I go Abraham and Izzy are great! My phone comes back as good as new. I recommend them to any one not just iphone users but they do an amazing job on androids!! Thanks Guys! See you in about 6 months! :) read more

Highly recommended!!! Convenient mid-town Met Life Building location. Great communication (via their website and via phone). One of our Galaxy S6's was loosing it's charge very fast, barely recharging before it started to die, and the phone was almost too hot to handle. We received 'Same Day Service' (in and out within the time we were told) with a new battery installed that was 'in stock' - when other smartphone repair places told us 3 days (boo hiss). Abraham is G.R.E.A.T. - as is his associate/assistant behind the desk doing the 'real work'. ;-) _ THANKS GUYS !!!!! read more

I had the battery on my 4 year old Android phone replaced with no hassle. The price was as quoted + tax (no monkey business), and so was the time (1/2 hour). All arrangements were easily made via email and Yelp. Danny gave me good instructions on how to discharge and re-charge the phone. So far, so good. btw---I've lived in NYC for 45 years and this is the 1st time I've been inside the Met Life building which is 200 Park Ave. It took a few minutes and a stroll through Grand Central terminal to figure that out! The security at the front desk is unbelievable...you have to be registered and show picture ID, which is why Joe the Owner needed my full name and a very specific appointment time. read more

Quick efficient and affordable!!! I will recommend them to all my friends. I will also use them for my companies mobile phone fleet. read more

NYC Mobile Device Doctors - Mobile Phone Repair Near Me - Manhattan, New York

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Highly recommend coming here if you have an issue with your device. I dropped by Samsung Note 8 and cracked my LCD screen, and they were able to repair it in 30-40 minutes. They're conveniently located and there's also a waiting room for guests. Thank you so much for fixing my phone! read more

Joe was very helpful. Repaired my iphone quick after having an issue with the original screen I purchased from them . Would recommend to anyone needing a phone repair in the area. read more

Abraham and his colleague are amazing. They are fast, efficient, extremely knowledgeable, and reasonably priced. My cell phone screen broke twice and they fixed it both times right on the spot, saving me the cost of a new phone. They are worth every nickel they charge and more! Anyone in need of computer or phone repair should consider NYC Mobile Device Doctor first. read more

Great, quick, and friendly service in convenient location right in Grand Central MetLife Building. Just be prepared to show ID and go through security. In and out in 10 minutes. I cracked my screen the night before a business trip, which would have been ruined without a phone. I took a cab from LGA to midtown and was in and out in a few minutes without any delay to my trip. Highly recommended! read more

I was shocked at how quickly their service was to replace a cracked screen on my iPhone 6s. Had I written this review right away, it would have been 5 stars. Unfortunately, not even 2 days later, I have a hairline crack in the screen for no reason. It hasn't been dropped or treated in any way that would cause a quality screen to crack. My conclusion is that poor quality material was used. It's a shame. I could have paid a little more to have it replaced at Apple and received a much higher quality screen. Buyer beware! UPDATE: I see that the business owner has replied saying, "I'm sorry you broke your screen again..." I'm sorry that I gave you $85 to replace my screen with a poor quality one. Glass doesn't just break with normal use of the device. It just doesn't. The fact that I now have a hairline crack after only two days isn't due to my "breaking the screen", it's either due to poor execution of the replacement or poor quality glass. read more

Amazing prompt service, no wait time, responsive via both calls and their live chat option from their website. All steps of the service are spelled out so there are no surprises and rates are more reasonable than most that I've seen. Highly recommended! read more

UPDATE: In response to the store's response to my review, I decided to up my rating from 3 to 4 stars. Thanks! I had dropped my iphone 7+ and needed the screen repaired. I messaged NYC Mobile Device Doctor, and received a quote of $99. When I arrived they were very polite, and explained how there are 3 screens I could get. 1. Generic ($119) -will have noticeable blue tint 2. -Other Generic- ($139) -will have slightly less noticeable blue tint 3. -the best one- ($159) -will NOT have any tints and will work just as the original screen had Lo and behold... all of these prices are far below the quote. I purchased #3 as I wanted an original screen, and everything seems to be working well; however, the home button is not evenly lined up with the height of the screen, so there is some roughness/sharpness around the button on the right side. This is a good place to go if you only have 20 minutes... but if you have the time to go somewhere else, I would do so. I ended up paying $176, almost twice as much as I walked in expecting. Summary: -expect to pay between 150-200 dollars -good if you need your phone fixed soon and in decent time My advice for customers: -do your research and find an accurate quote, this place is much more expensive than need be My advice for the store: -give more accurate quotes, once I arrived and heard it was going to be much more than I expected, I wasn't going to leave as I needed to get my phone fixed, and I had went out of my way to come to this store. I will gladly come back the next time I need a repair, if and only if you make clear the price of your service. read more

Went to get an iphone 6 fixed. They were kind enough to wait as the rain delayed me and got the screen fixed in under 10 minutes. Go to the location in metlife building read more

Fast and friendly service! I broke my LCD screen this morning, found them on yelp and had everything resolved by the end of my lunch break. Thank you guys! read more

All I needed was a screw loosened but they came to my rescue. Be sure to call ahead for an appointment as you will need a visitor pass to take elevator to 17th Floor. Upon entering at reception desk, turn right and go to end of hallway. Location is an office on the floor. read more

I had a battery replaced on my S7, 3000 mah battery. Less than 45 days later it was down to 2400 mah. refused to honor their "warranty". Instead blamed on my charger, when I verified it was OEM, blamed on it on the cable. They clearly have no intent of honoring any warranty. read more

Went there last week to get my screen replaced...3 days later it's cracked for no reason with a strong screen protector on it. Screen protector isn't cracked but the phone itself is. Asked them to replace my screen again since it was less than a week and they wanted to charge me over $100 to do it. Obviously the quality of the screen is poor and so is there customer service. I'd suggest going to Apple or somewhere else since they don't want to help whatsoever. read more

I wanted so bad to leave a glowing review. My experience started off great. It was a little hard for me to find, but once I did, Abraham (if I'm remembering correctly) was very friendly, he even remembered me from when we spoke on the phone the day before. He explained everything to me, gave me my receipt and told me he would call/text when I could pick up my phone-- around 5 the next day (my phone was a little more involved to fix). The pickup is where things went downhill. By 4 I didn't receive any call or text for the 5:00 pickup so I decided to call them. When I went to pickup my phone there was a different man there who was already dealing with a customer. He handed over the phone to me without asking for any kind of proof/receipt that it was mine. He then says the following... "$79...oh wait...$90". The 'oh wait' part being him doing some math on his tablet for the tax which was apparently forgotten about until that moment. What if I only brought enough for the original price? I had neither the patience or time to debate it as I needed to get back to work. Basically what I experienced was bait and switch. I assumed the price was what was on the receipt. When I go anywhere else the tax is included on the receipt. But what could I do, I needed the phone. The plus side out of all of this is that the phone is repaired and it works perfectly, so two stars for that. read more

Tried convince me that a faulty screen they installed (battery was draining too quickly) was due to a bad "battery chip". Took it to Apple and they correctly identified it as a faulty proximity sensor. FYI They change the same amount as Apple does for a screen repair. Since only Apple has authentic parts, you are better off going to an Apple Store to fix your screen. Be warned, I have seen other low quality reviews on here only for them to be taken down. Something fishy is going on between this place and Yelp. read more

Went there without appointment. Front desk lady couldn't put my name in their system. I gave up after calling them twice and waited over ten minutes. Make sure you have an appointment. read more

These guys are awesome. Friendly, quick, very competent, and for the service, probably the best price you can get. Highly recommended

Walked in at 1:30 with a broken LCD. They said it would be done by 3:30, but I needed it done by 2:30. They were able to rush it at no extra cost and I was out at 2:30. I did a lot of research before I made my decision and they were the lowest price I could find without fixing the phone myself. They were very friendly and professional. read more

Excellent job. Fixed my phone and off I went. Nice safe location. Not a dingy back alley place. The guys were very professional.

Ok so I recently had to take the cover off my phone and got a little too comfortable without it. After two and a half years, I dropped my phone and cracked the glass. I selected this place since the location was convenient for me. Well after 10 minutes my screen was replaced and looked like new. This place is awesome!!!!! Oh and a savior!!!!!! Fast service, professional, helpful and the price is right. Would definitely recommend you use this place if you need your phone fixed. read more

Can highly recommend this no-fuss phone repair facility. Very prompt replies to email, and firm price quotes available on request. The location is in Grand Central. Very comfortable space where you can grab a coffee while you wait or watch the repair right up close. Angela the Boss is great too - chatting in between phone calls and the 15 minute repair is done before you know it! Wouldn't get my phone repaired any other place now. (2nd phone fixed at visit today). read more

Very helpful, the staff texted me directions to the hard to find location in the Met Life building. He even pointed out the yelp coupon to me. Was in and out in 10 minutes. iphone 5s repaired for about 80 bucks with the yelp deal. I don't think you can find a cheaper price than that for a cracked screen replacement. They have a few locations downtown and mid-town. Definitely recommend. It also comes with a 3 month warranty. read more

I was a bit surprised to find these people in an office building and not in some shop, but they were extremely professional, fast and now a few weeks later, my device works extremely well. Everybody should use these guys! read more