Let me start by saying that they were supposed to open at 10 and were still not open at 10:20a. Should've taken that as a sign.Having had to replace my iPhone 7 screen before, I found out that the replacements are cheaper in NJ. But I was desperate to have my phone so I strolled into this store. I dropped my phone off and came back later that afternoon. After getting my phone screen replaced, it was handed back to me on a time lock.I provided the password as requested "so he could test" Felt uncomfortable with that, but I complied. I come back for my phone and it is disabled. Perhaps due to the cracked screen malfunctioning. Perhaps not...I have my doubts. Because of this, I was unable to test my phone on pick up. When I finally did, get back into my phone, all my info was gone. I had to restore it from back up (which through my own fault, was 8/5). so I lost everything in my phone from 8/5-8/17. OK, sucked that up, but shortly after that, my phone started overheating and blacking out on me, Colored horizontal lines, followed by a slow fade to black. This is the very same day I picked it up now.
So I go back to the store the next day and of course they said there was NO WAY replacing a screen would cause me to need to back up my phone or lose any data. Ask Apple, they told me. Impossible. Of course my phone wouldn't fade to black while I was in the store, but they ultimately refused to acknowledge that their actions caused me lose my data. So now we are at a standstill. I insisted they must have done something and how odd it was that my phone was disabled when I picked it up, so I couldn't see right away that my data and apps were all missing. Very mysterious not being able to test my phone and confirming that it was actually fixed.They became defensive and now refused to touch my phone again and told me I would have to make it a civil matter. So in addition to losing my data, I now had to deal with a phone overheating, then blacking out suddenly. No refund, no nada. just get lost.
As of today, my touch screen doesn't work at all now. Can't do anything except use Siri and answer my phone in the car via Bluetooth. Malfunctioned during the eclipse. $163 wasted and now I still have to get my phone fixed. This store is a rip off factory. Don't do it to yourself. Oh and don't worry, I will let Apple know what you guys are up to in there. Hopefully, they will bar these hacks from ruining someone else's life!
Update. Went to Apple and low and behold, they put some bootleg screen on my phone. read more