Everything went well, id give more stars if available. The crew, Jim, Angel, Irving & Jose all did…read morean amazing job.On time, worked well together, all new what they were doing. Cleaned up nice too. Highly,Highly recommend them.Kim

I just had my windows replaced by this company. The experience has been great from beginning to…read moreend. Billy was my salesperson, he was knowledgeable, respectful and friendly. The crew of Carlos, Martin, Alfonso, Franco, Emilio and Eric were on time, made sure that everything was covered and cleaned up well at the end. My new windows look great ! I strongly recommend this company !

When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

Buyer beware. The sales folks are amazingly kind and good. As you can see from other reviews…read more But as soon as there is a problem, the company is pretty cut throat. You have a long warranty so you need to be able to know that the company can be trusted. I was hoping that they would approve a change order. But instead it looks like I will have to cancel the contract altogether because they are unwilling to do so. My experience is such that the general manager lied about the late cancellation fee and was looking for me to pay more than the contracted amount. Of course I'm willing to follow the contract required payment. But, it appears he is trying to scam me to pay more. Either way, very unethical dealings. I may have to go to small claims court to end this relationship with this company. Glad I found out now before I committed $20k to the project.

We had some of our old track home window glass replaced, sliding glass door rail repaired and also…read morean old broken framed glass shower door that needed repair and hoping to convert to a frameless shower door. During inspection, Jim was very attentive and helpful to describe the process beforehand, he meticulously described every steps needed to achieve the jobs. He promised the timeframe and Indeed everything was completed within the time frame as promised, I was especially impressed with the workmanship of the shower door conversion. Also they went over and beyond by overcame some issues with my broken sliding door. Kurt and Daniel both did a fabulous job, they are a great team and also great people! I will call Nu-Star glass again because they do amazing work and they are true professionals! Thank you Jim!

Exceptional response time late at night on a Saturday. Thoroughly cleaned up all broken glass,…read moreprovided board up services and replaced custom glass door. Couldn't have asked for better service and quality.

I wanted to install a double door security screen at our home got several estimates via the Yelp…read moresystem which I love! Everview Windows were one of those estimates we recd. Their quick detailed response stood out from the rest. Instead of a "need to see to price response" they text photo choices and an estimate that in the end stood up. no increased price once they arrived on site like I have had happen in the past. Their friendly service from estimate to completion was top notch!

We worked with Al and his team to get all new windows in our Townhome we purchased that desperately…read moreneeded an upgrade. Everything came out amazing! They were able to do everything in a day and were so nice and friendly throughout the whole process. We highly recommend them for any window project!

I had a front window and a sliding glass door replaced and everything went great, from first…read moremeeting with Rob to the final installation. And they look great!

These guys are the best. We have been ordering our materials from Elite for many years and they…read morealways go above and beyond. Highly recommend using Elite.

Community glass was very easy to schedule and work with-they got me in when I needed and the…read moretechnicians were almost exactly on time. It was a pretty quick and clean process . There was also had to call back a question and the the customer service was great

They came out to install a shower door, measured everything, set an install date, and were on time…read morefor the install. Their price was competitive and service excellent.

I was referred to Bobby by a local lumber/window store. He was prompt about going to our home and…read morewalking through the entire house and telling me exactly what every Fleetwood window and door needed. He said he would be available almost immediately to do the job. He indicated the job could be completed in one day with him and his son working together. He seemed quite competent and personable and knowledgeable. However, he never sent the bid and when I called him he promised to be sending that info the next day because he had already written it. It never came. Then his phone message box was full and I left four messages and he never returned the call. I texted him three times. No response. I checked the Internet and found the very negative review being the only review of his company. I do not recommend that you use this man. Apparently other people have gotten back to the initial business which referred him to me with complaints similar to mine. I guess I was lucky to have not had the work (which theoretically included two additional houses I was referring to him) done by him. I am out three or four weeks of wait time but no money.

READ THIS BEFORE CALLING THEM! Save yourself the pain and expense we incurred. If I could give them…read morezero stars, I would. I made the mistake of trusting Bobby and we ended up spending thousands for someone else to finish the job (after EIGHT months of waiting for Bobby to finish a job) and fix the mistakes. One window was not properly fitted or sealed so that during the recent rain storm, it was raining inside the house through the cracks around our brand new sashes. Bobby told us the frames were salvageable so he repaired and told us they were paint ready. When the painter started, the frame caved in from rot. Then we had to have a new window frame custom-made to fit the undersized sashes. An expensive learning lesson, one we couldn't really afford.

Travis is great o would highly recommend him and have already gave his info to several clients. I…read morehad him do the siding of my house, baseboards, and flooring. He's extremely fair and honest with his pricing. I've had several quotes from different contractors and Travis' price beat them all. He's done a great job so far

Travis worked on the inside as well as the outside of our home. Patio addition, wood work and more…read more Id give him 10 Stars if it was an option. Hes amazing his work is impeccable. Very honest very reliable and we won't use anyone else. Thank you Travis for making our home look amazing

This was an outsource from Home Depot and not impressive. To start with the good, Ruben the owner…read moreis very nice and has a lot of experience. But he has younger less experienced workers who operate mostly unsupervised. Matt is knowledgeable and a hard worker but tends to cut corners a little. He left several windows dirty on installation with hand prints all over and put screens on the windows without wiping dirt off the window that got on it from laying it down in the dirt prior to installation. I also noticed when the foam sealant was getting low that he kept trying to use every last bit which in turn led to some poor foam coverage compared to what was given to other windows. I can feel for him because he seems to do the bulk of the work by himself. But if I'm paying over $17,000 for some windows to be installed, I expect a certain level of care and respect for the job. The other guy was ok, but not the best attitude. They left my gate open on day 1 and the dog got out and had to be found a few blocks away. It was a 100 degrees out so that was not fun. They then left the gate open several more times. On day 2 and around the 5th of 6th time of me having to say please keep the gate closed, I let him know hey this is getting frustrating. And his reply with attitude was "I coming right back " It would've been nice for Ruben to show face on day 2. There was one window he had to remove molding to install. He said he would nail it back in. I said no problem. Just do your best. He left that. I don't believe the others carry the same license or experience he does. And he isn't there to oversee their work so it's not much different than hiring 2 randos. Home Depot offers a pretty strong warranty. So I've taken my notes and tried to provide them the opportunity to address my concerns, but I'll run it up the flagpole with Home Depot and see how they respond. Home Depot has been slow to respond. The company sends out youngsters to complete the job. These guys are rude and unprofessional and get agitated when you have issues with their installs.

Rubin and his team are amazing!…read more These guys got the job done with no hassle. They came in, & took care of business. Quick, reliable, knowledgeable, great customer service and I would 1000% recommend Rubin and his team. 5 stars!

We just moved. We receive a coupon from Home Depot for 15% off and find the patio set we want…read moreonline but it's not available. So we look at the set in the store and we're told that they have only one, the demo. They're willing to give us the $50 off because it's a demo on the floor but we can't use the 15% off coupon because that's only good for online. Their customer service will only agree with the garden manager and give us $50 off... No coupon no discount for buying a floor model.... The last one. Don't send me any more coupons. I have one word for Home Depot... Lowes!

When I called this number it asks for zip code. Then asks what I am calling about. The. Says go…read morevisit your local Home Depot store. How is that helpful!