Everything went well, id give more stars if available. The crew, Jim, Angel, Irving & Jose all did…read morean amazing job.On time, worked well together, all new what they were doing. Cleaned up nice too. Highly,Highly recommend them.Kim

This was a stellar experience from beginning to end!…read more We spoke with Amanda Rodriguez over two different visits and she could not have been friendlier or more knowledgeable. We had tons of questions and decisions about what best matched the original look of the windows from our 1939 house. We finally decided on what windows we wanted replaced and put down a deposit. A second team member came out weeks later to confirm the measurements. And some weeks after that, the installation team of Juan and Erik came out to do the install. (They even started by doing the measurements a third time to make sure everything was correct! And it was.) They had told us that the job might take the whole day, but they carefully removed the old ones, installed the new ones and cleaned up afterward in only about six hours. It was a flawless experience. Everyone we dealt with was extremely kind, warm and knowledgable. And the new windows look stunning - while still matching the look of the almost 90-year old home. We cannot recommend them highly enough!

When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

Buyer beware. The sales folks are amazingly kind and good. As you can see from other reviews…read more But as soon as there is a problem, the company is pretty cut throat. You have a long warranty so you need to be able to know that the company can be trusted. I was hoping that they would approve a change order. But instead it looks like I will have to cancel the contract altogether because they are unwilling to do so. My experience is such that the general manager lied about the late cancellation fee and was looking for me to pay more than the contracted amount. Of course I'm willing to follow the contract required payment. But, it appears he is trying to scam me to pay more. Either way, very unethical dealings. I may have to go to small claims court to end this relationship with this company. Glad I found out now before I committed $20k to the project.

My experience with Preferred Glass has been nothing but excellent. Chris came out and did my…read moreestimate and clearly explained the entire process to me. Rachel was wonderful, she helped me out so much and was so patient and understanding about my speed bump my HOA caused me. The Technicians who installed all my windows and slider were professional, courteous and cleaned up after themselves. I love my new windows. I didn't just upgrade my windows but my living experience. I would highly recommend this company!

After paying $350 for a quote, I received my quote, which was significantly higher than two others…read more I had a few questions regarding that quote I paid for, I sent an email to Rachel, no response. I had a call with Chris in which he said he would call me back with some answers, no call back. I called again, no further contact. This is NOT a company I would want to do business with when I can't even get a call back after paying a high quote fee with simple questions on a $30K job. Shameful to do to people. My advice is call around, good companies will come out and give the same type of quote Preferred did for free, and actually give you good business manners and call you back.

James quoted and then replaced an old delaminating entry door on our condo. The original door had…read morea gap between it and the security door which would let in bugs and debris. By the time James was done, we had a beautiful, new, professionally installed door finished off with new trim around it. In addition, James found and added enhancements to the security door to fill in the gap between the new entry door and the security door.

Excellent service from start to finish. Communication was great, arrived on time and kept the…read morescheduled appointment, and the quality of the work was excellent. The pricing was also very reasonable and a great value for the quality of service. I especially appreciated that he went above and beyond by helping with a few things outside the original installation scope. Very professional, helpful, knowledgeable and reliable. I would definitely recommend them!

Universal Iron Doors has been a dream to work with from beginning to installation. Starting off in…read morethe showroom they have so many options, something for everyone and every situation. There are LOTS of doors on display so Enrique Marquez, sales rep, explained the various options and details to us. After that he let us wander around and peruse on our own, no pressure, just let us know where he would be when we needed him. Once we narrowed our choices down he walked us through the inventory and the available options and timelines for in stock and custom orders. Enrique told us how to measure our doorways, so we did that when we got home and emailed him the info. He had CAD drawings prepared from the info and sent them to us for approval. The invoices and payments were also handled online. Enrique walked us through the entire process. Anytime I had a question or issue he was right there to help out. Even during installation. We ended up ordering an in stock and custom door (due to odd size). For the in stock door, I received a call to schedule installation immediately! The lady that called said she likes to schedule them as soon as she receives the order and she wasn't lying. We scheduled installation for 5 weeks out, which is reasonable. Then 1 week later, on a Friday, she called back and asked if they could install on Monday. I said Yes! The installation team, Vahe and Ahot, showed up on Monday as scheduled and did an absolutely FANTASTIC job!! The door looks soooooo good!! They communicated well, also noticed that the lock was missing on the order and helped me get that corrected with Enrique. They were very respectful of keeping the area clean, making sure everything was clean and all trash/debris removed when they left. Everyone at Universal Iron Doors has been awesome to work with and I look forward to receiving my custom door.

So pleased even 10 Year later! The quality of Universal Doors is A+…read more Vilen came out and did a once over on the finish and realigned the doors. We had knicks and some sun fade to be expected with well used doors in the am sun.. they look brand new! Vilen couldn't be been more professional and kind. He is an expert at finishes. There is no quality like Universal. We shopped a few other door companies in 2016 and chose the best! 10 yrs still very happy with the quality over all.

Paul came in on short notice and was very friendly. He gave me an affordable price and I will for…read moresure call him to fix any future door!

I recommend them for the reason they have everything organized and my door for my office was so…read moremessed up and they remodeled my whole office upgraded my door they went above and beyond . I had the best experience with them they are nice, polite, and very professional . I was highly satisfied with the outcome .if you are looking for a remodel new door or windows you can't miss out on them.

I called Todd to get a quote to replace two doors. He was very open and thorough when providing…read moreinformation and provided an estimate that was backed with solid rationale. I ended up going with him partially because of the price, but mostly because I just liked his demeanor and transparency. The work was completed in one day and I'm very happy with the results. Everything is exactly how I asked and Todd was quick to follow up to check that everything was satisfactory. Very highly recommended. Everything went very smoothly and the process from quote to completion was very quick!

Todd was extremely knowledgeable in repairs and communicated promptly and clearly to diagnose the…read moreissue. His quality of work was 100% and provides great value for the requested service. Thank you again! He is definitely a trusted handyman.

Long overdue! But this company exceeds my expectations when it comes to customer service. Many…read moreyears have passed since they have installed new windows to our home, and they still continue to help us by answering our questions and providing follow-up service and minor repairs. I highly recommend this business to anyone :)

Rob is very professional. He came in on time, patiently answered our questions and did his estimate…read moremeasurements. We are in the process of obtaining a quote.

Very happy with the service. We had some wooden sliding doors that were very difficult to open…read more Called and Michael came out the next day. Took a look, explained what was wrong, and I agreed to the work. The price wasn't cheap, but he was very skilled and had a great attitude. I thought the doors weren't good and I might have to replace, but he let us know that they just needed some adjustment and new rollers. Now they are working as good as new. Only took a few hours. One year warranty. And to show what a stand up company they are, a few hours after he left, they called and said they overcharged me and refunded me the difference by Zelle. I mean, they totally could have not done that and I would have been happy - but it says a lot about the company. So, highly recommend.

Incredible customer service. My doors were adjusted in no time. Tom was terrific. I highly…read morerecommend this vendor above all.

The workmanship is meticulous . We cannot say enough about the job Guy and his crew have done . He…read moreremodeled my kitchen and bath I would highly recommend Next Level for any future work . Thank you Guy for creating a peaceful and beautiful space for my family .

This is the second time we've hired Next Level General Contracting. This time we had the primary…read morebathroom shower completely redone. This was a demo down to the studs, a new shower pan, tile work and all of the plumbing and electrical. Can't say enough good things about Guy and his team. The value and quality of the work was outstanding, and the work was done in a timely fashion. They were always great about respecting our home and keeping the work area neat at all times. We especially appreciated how well they communicated with us during the project. We have another project coming up, and look forward to having them do the work.