This review is just for Francisco, Allen and their team of installers. We had 26 windows and a…read moresliding glass door replaced and they were the best people I've ever met. They were here for 3 days. They communicated everything, were always on time and left everything just as they had found it or better. They were so knowledgeable and professional and everything looks so great. It looks like a new house. I just can't say enough about these guys.

When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

I loved our experience working with Preferred Glass and Windows! Chris quickly came out for an…read morein-person consultation, and then again to take measurements for our project (10 windows and 2 sliders). Our primary contact was Rachel who guided us through the whole project. The crew came out each day on time - and were professional and thorough. The finished product exceeded our expectations! I recommend Preferred Glass and Windows without reservation!

After paying $350 for a quote, I received my quote, which was significantly higher than two others…read more I had a few questions regarding that quote I paid for, I sent an email to Rachel, no response. I had a call with Chris in which he said he would call me back with some answers, no call back. I called again, no further contact. This is NOT a company I would want to do business with when I can't even get a call back after paying a high quote fee with simple questions on a $30K job. Shameful to do to people. My advice is call around, good companies will come out and give the same type of quote Preferred did for free, and actually give you good business manners and call you back.

Exceptional response time late at night on a Saturday. Thoroughly cleaned up all broken glass,…read moreprovided board up services and replaced custom glass door. Couldn't have asked for better service and quality.

We had some of our old track home window glass replaced, sliding glass door rail repaired and also…read morean old broken framed glass shower door that needed repair and hoping to convert to a frameless shower door. During inspection, Jim was very attentive and helpful to describe the process beforehand, he meticulously described every steps needed to achieve the jobs. He promised the timeframe and Indeed everything was completed within the time frame as promised, I was especially impressed with the workmanship of the shower door conversion. Also they went over and beyond by overcame some issues with my broken sliding door. Kurt and Daniel both did a fabulous job, they are a great team and also great people! I will call Nu-Star glass again because they do amazing work and they are true professionals! Thank you Jim!

Excellent customer service from Michael! I went in this morning to get my glass cut and he was able…read moreto do it perfectly! I was very pleased and lucky to be able to get it cut right there and then. Thank you again Mike, you're the best!

You can't excuse yourself and put all blame on Factory's faulty item, because ensuring your product…read more's quality is Part of your job. As the client, it wasn't I who went to the factory and ordered the window, didn't I? It was you! Pro: Good work ethics, they try to fix their mistake and did come a second time promptly. However, Cons: They do super shitty work.... The first installation, as shown in photo, the center frame is completely not aligned with the other window; The fix, as shown in photo, still slightly misaligned. To put things in perspective, here are my orignal windows, by Anderson's, The alignment is perfect. I'm debating between one star and two star, but in the end one star, because 1) they cost my time to call, talk and come wait for them for a fix; 2) end result is still not good but we had to do photography and open house, can't wait any longer. So one star.

Our 30 year old place had a hodge-podge of door hardware. Changing out the knobs to levers in one…read morecolor family has been easy, but finding same-profile thresholds has been a big challenge! Actually, the mortise style lock system holding the secondary door in place for our front double doors was an even bigger dilemma. The big box stores don't carry alternate styles; mostly the same cookie cutter ones that are in use now. For older styles, the hardware department associate at OSH suggested the specialty door stores in Westlake Village. He thought there might be one or two. A Google search led me to Coast Door & Hardware. Bob was really helpful. He suggested I take photos of the thresholds and mortise unit and email them to him. From those pictures, he was able to come up with suggested replacements in the oil rubbed bronze finish we chose. He had the 72" threshold in stock, instead of requiring a special order. Score! The mortise "Astragal" unit is now on order and should be in within the next week or two. We thought this would be impossible and our carpenter would be spray painting the existing hardware instead of a full replacement being available. Pricing at Coast Door is very competitive for hardware items, mostly coming in lower than at the big box stores. Which is always a nice plus. NOTE: They do pass on the credit card surcharge to the customers, should you choose to pay that way. But they let you know up front, so you can bring cash, if you prefer. The quality of the knowledge and service is top notch!

If I could rate zero, I would! The saleslady, Corey, asked us to send her sizing information and…read morephotos.. promised to send us an estimate. We sent. She didn't respond for a week, so we contacted her to find out when she would provide the promised estimate She made a barrage of excuses and promises, and after another week made more excuses and promises. Bottom line she never provided the estimate. I sent her an email advising how disappointing her lack of response was...asking why she offered to help if she clearly didn't want to. Suffice it to say, I did not expect her to reply and she lived up to my expectation by not acknowledging! Useless and clearly doesn't care how poorly she treats people. BOTTOM LINE: lesson learned, believe the bad reviews!!!!!!!

Linda was great and everyone I met there was professional. Great service. I recommend them with…read moreflying colors.

Perfect customers service and the glass fit perfectly. I highly recommend this store for any glass…read moreneeds

We are happy repeat customers, based on experience and price…read more In our most recent work, we had a dining room window that would leak whenever rain came from the southeast (not a frequent occurrence). We asked for a quote from My WIndow Solutions, got one that was quite good. We had explained the rationale for getting a replacement window (the leak). Parry sent over his crew right away to caulk around the existing one so we wouldn't get any incursion while waiting for the new one to arrive and get installed. Nice! For this job, I had also asked to have a custom window casing and deep windowsill built. We agreed that I'd buy the materials (a particular trim profile and hardwood species), prime them, and they'd do the cutting and installation. This collaboration worked perfectly.

Never use this company !!! I spent $5800 for a double wood front door 3 years ago. First off, it…read morewas supposed to be primed before installation. It was not. Second, it was a green door, meaning, it was not totally cured and oozed out sap for 4 months. 6 months later, the door cracked. After several months, they agreed to a new door. When it came, it was not measured correctly so I had to wait another 6 months for the next door. so now the door is installed, I had to pay again to get it repainted. Guess what, 6 months later, that new door cracked. They will not replace the door so I have to live with a cracked door since they told me it is past warranty. their solution...pay another $1500 to install a fiberglass door as a replacement. I would not even give this company 1 star if I could.

Through an online search and speaking to several of the local glass companies, I decided to work…read morewith Legendary Glass after reading their many great reviews and talking with Hannah, one of the owners. I am out of state and was looking for a company I could trust to install a frameless shower door set up for my elderly mom. After 8 years of needing her shower door replaced and not wanting to deal with the hassles of construction, Legendary Glass made it easy and hassle free for us. They are great to work with, did a beautiful job and on top of things. I couldn't have selected a better company any where. Thank you Legendary Glass!!

Great people to work with. This is a husband and wife owned business, and they do their own work,…read morewhich really shows. The pricing feels fair, and there is clear pride in both the product and the installation. I originally purchased a shower door from Home Depot but ended up returning it. For not much more money, Legendary Glass provided a high quality, thick frosted glass door with beautiful exposed rollers at the top. The difference in quality was immediately noticeable. Our shower opening was not a standard size, so getting a perfect fit was important, and they nailed it. Most importantly, we needed a gold finish to match our existing gold hardware. Gold is one of the hardest finishes to match across brands, but Legendary Glass had physical swatches and achieved a perfect match. The process was smooth, professional, and personal from start to finish. If you want quality work, attention to detail, and people who truly care about the outcome, give them a call.