Sylvia Saved the Day! We ordered our windows from Sylvia at American reliable and her customer service exceeded our expectations. The supplier of the windows had some issues and was delayed, which was detrimental to the timing of our project. Sylvia stayed on top of the situation and was able to get a Saturday delivery which was extraordinary because it was supposed to be later at the following week the guys were in and out there cleaned up set up and all was very the windows were great and we really appreciate how smooth it went despite the fact that something that was out of their control was rectified in an easy and positive way! Thank you Sylvia! read more

It turned out so much better than I expected. Changed my entire condo with 7 top of the line MILGARD TUSCANY Windows. The sales rep Cooper was so patient with me to get the best value and options. The coordination was lead by Sylvia who was following up with me on and off hours, even on a public Holiday. The installation led by Alex was an absolute breeze. They dispatched a team of six to ensure that the installation would be done in one day. On the second day, the team came back and spent the entire day meticulously CLEANING each windows leaving my place spotless. Yes! you are reading this right, they provided the best construction site cleaning ever. PERIOD! read more

An A+ vendor all around; estimator, customer service and installation, and competitive pricing. I have a 4-unit, and learned the hard way if you need windows, use a window company with professional installers, not a general contractor. American Reliable has excellent customer service, and the installation exceeded my expectations. When they started to remove the old nasty window molding, I asked them to save it as I thought I would try to paint it and reinstall it. That's when I learned they would also be installing new molding!! I was not expecting this, and it is way (way) nicer than the old molding, and pre-primed. They caulked everything inside and out, and cleaned the windows, inside and out, with Windex. They also did a great job replacing a termite damaged window sill before installing the new window. Any prospective tenants may have to fight me for the unit. Super nice, very happy with the results. read more

I highly recommend American Reliable Windows & Doors. They are the best. Reliable, honest, helpful, good quality products. read more

great service on time, no mess, no add ons and windows look great, will use them again in the future. thank you

Terrible customer service; no follow-up; worst of all leaky windows. Avoid and take your business elsewhere.

**Highly Recommend American Reliable Windows & Doors!** We recently had American Reliable Windows & Doors replace all the termite-damaged, leaking wooden windows in our 4-story, 7-unit condominium. Their prices were incredibly competitive, and the quality of their work was outstanding. Unlike other companies that quoted an additional $15,000 for scaffolding, Elliott and his team completed the job without it, saving us a significant amount of money. Elliott, the owner, was very nice and accommodating throughout the entire process. The new replacement windows look fantastic, and come with a lifetime warranty. Everyone in the building loves them. We couldn't be happier with the results. Highly recommend! read more

What I really liked about American reliable Windows is that I didn't have to deal with any sales people. The person I talked to on the phone was able to pull up the specs from one of my neighbors and wrote up a quote. Their quote was, at least, $3,000 less than what I had been quoted from other window companies and they were using a, high quality, name brand manufacturer! Fantastic product, price and service. Thank you! read more

If you're needing to upgrade or replace your windows, look no further and waste your time and energy. Hire this company and let them do the work. Worry free from the time I ask for estimate till the day of installation. The owner picks up the phone when the staff is not available and everyone knows what's going on with your order. One word I will describe the work they did, PERFECTION!!! read more

American Reliable Windows & Doors - Window Installed by American Reliable Windows and Doors - Windows Installation Near Me - Van Nuys, California

After the initial in-person meeting with Elliot for a 34 window project, I called 2 times and was promised to get a quote but still haven't received yet. I also emailed twice and didn't get any response back. I find it odd as I had a great meeting with Elliot in-person. Not sure who is dropping the ball on this. Not happy with the service and chose a different company to help me. read more

I needed to replace my windows from a different window company that did a terrible job and told me that my windows were the quietest when they weren't. I called American Reliable Windows and Elliot came by for a consultation, super nice, honest and told me what would be the quietest windows for my application. Very professional and knowledgeable workers who took really good care of me and answered all my questions! I love my new windows, they're really quiet and excellent quality! Couldn't be happier! read more

American Reliable Windows & Doors - Windows Installation Near Me - Van Nuys, California

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This was my first time purchasing replacement windows so I had a lot of questions. First of all, Elliot made a visit to take measurements prior to giving an estimate while other window companies refused to do so because my order of 4 windows wasn't worth their time. Sylvia prepared several bids of different types of windows because I was just learning what I needed. The time that they invested made me feel comfortable with my purchase. My guess is that they spent more time on my order than most... but it is what won my business. It's a good investment for them because I have a lot more windows to replace and I plan to use them! Also, I must add that their pricing was fair and very transparent. Their estimate was itemized so I knew exactly what I was paying for. The other companies that I got estimates from refused to be so transparent. And the installation team was very nice and professional. read more

Great experience for our retro fit windows. Parto was a pleasure to work with and helped me with multiple orders for windows.

I cannot beging to express my disappointment with this company. My sliding glass door broke in January and I needed a replacement glass. I called the company who originally replaced all my windows naturally and they said they needed to come measure the glass that took 2 weeks to accomplish. Next we had to order the glass I said okay let's order the glass of which I had to pay half up front no problem. These people told me that it was going to take 4-6 weeks to get the glass from the manufacturer. I've been waiting 5 months now. I'm talking directly to the company now stop giving me bullshit that it's plygems fault. I order a simple pane of glass. I keep getting told oh we should have it with a week. Absolute baldface liars. You were a good company all you are is trash now. I paid for the glass I'm still waiting for since March and nobody responds to my text messages. As a returning customer you should want to help me more not ignore me and act like I don't exist. read more

George and Lucy are as honest as the day is long. Superior sevice, friendly pricing and punctual. This company can only grow bigger if that is the way they treat their customers. read more

Hello! :):) I have never worked with a company that is sooo professional. The work was completed before expected. They were so careful with making sure all areas were protected and unbelievably clean:):) I have never been so satisfied with work like this. I highly recommend... "AMERICAN RELIABLE WINDOWS AND DOORS" Kris McNichol:):) read more

Luis and the crew were so porfessional and fast. They also did a great job of cleaning up after. I highly recemmend this company.

This company speaks for itself. On time reasonable pricing and the staffs are respectful. Day of installation was fun quick and easy. Gevorg is a great team leader and connected with me very well. He is nice honest and explains all the details. They know what they are doing. Thank you guys. read more

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This company deserve 5 stars. They quoted me $2,600 cheaper than another company with better features. American Reliable Windows has been a phenomenal experience from start to finish. Their installers are top of the line, well trained and highly efficient. Many thanks to Luis, Alex, Misael and Alexis. Their attention to detail and professionalism is noticeable. I will be recommending this company to my friends as well. read more

Update: Elliot Berookhim reached out to me to prove how unreliable this company is. That portion is appended to the end. I ordered windows for my entire condo, my first purchase. I was given a 6-8 week estimate that took about 4 months. Whenever I called, they said they would call back with an update, and never did. They finally called to postpone my original install date until the rain stopped, which made sense, although I was upset that I hadn't heard anything up to that point. 3 weeks after the rain stopped, I get a call asking me to confirm the style of windows, and confirm the order on the phone. 3 weeks after they were supposedly ready to install, they are confirming what windows they need to make. After another month, they call to schedule another window appointment. I took a day of PTO so I could be at home to let everyone in, and they don't show up. They cancel the installation 15 MINUTES before the scheduled installation time because they STILL didn't have the windows. They came the next week once they had the windows, and they installed the wrong window. The one they had called on the phone to confirm, again, and they still got it wrong. I called during the installation about it, and was told that after calling me to-reconfirm the style, the sales rep told them to do the other style of window, without notifying me or contacting me in any way. So I'm left with no options other than an 8x8 foot hole in my exterior wall, or thousands of dollars worth of windows I didn't order, with no refund for the incorrect product. The install was destructive to say the least. Aside from the general lack of attention such as leaving blinds and the casing on the ground, the original window of the large one was removed by breaking it into tiny shards and sanding down glass to metal using a power sander, which sent sparks and tiny glass shards all over the inside of my condo, and was not cleaned up. I'm still finding shards of broken class in corners several months later. The window quality is good, and you can get them from a better company. "Reliable" they are not. UPDATE: The above was enough for a 1 star rating, however Elliot Berookhim decided to follow up with me to "make things right". He claimed he had taken over in February and was trying to fix up poor operations, which I certainly understand in my own experience, and appreciated the gesture. He offered me an Amazon gift card for my time and inconvenience since they couldn't swap the window, and said he couldn't make me undo the review, but would appreciate updating it, which I said I was happy to do since I respect the position and effort he's putting in. I verified him on LinkedIn to see that he had indeed started recently. He sent an Amazon card to me, and I thanked him, and updated my review to include only facts, and a 2 paragraph intro explaining that I increased the rating because it's rare for a company to put effort into changing their entire operations, and that was respectable. Elliot immediately changed his LinkedIn back to when he actually started 3 1/2 years ago, switched the recipient of the amazon gift card to himself so that I couldn't redeem it. Why? Because I didn't delete the review entirely, I merely spent 20 minutes re-writing it to praise him, and that was apparently not worth it for him. Thanks for coming into my life when I didn't ask for it and wasting another several hours of my time. read more

American Reliable Windows & Doors - Glass shrapnel scattered across my entire living room I've been finding for 4 months. - Windows Installation Near Me - Van Nuys, California

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Here is my review based on my experience... Positives: Competitive pricing Installers were professional and did nice work. Seem nice on the phone. Offered a modest credit for pushing installation for 3 weeks, but not terribly generous considering inconvenience. Negatives: My installation was pushed 3 weeks due to a mix up with their manufacturer. When they installed, they were missing 3 screens and a latch on a screen slider. Two weeks later, they installed 2 screens and insisted I pay remaining balance even though the job was not complete. Two weeks after that...still waiting on a screen. Left a message, no return call the next day. Called, they said they were closing (an hour before closing) and promised to call back first thing the next day. The next day...did not call at all and the issue is still not resolved. Finally got a call and was notified they would install the screen in 2 weeks (supplier and shipping). Assuming everything goes according to plan, the job will be completely finished two months after originally scheduled. read more

After 20 years of living with original 1955 windows that were literally crumbling, I decided to pull the trigger and get new windows all around my home. The price was exceptional and very competitive. Working with the team between the front office and the installers, I was so pleased working with ARW&D. The phone calls were friendly and professional. I really felt taken care of during the entire process. The installers are pros. I would absolutely recommend ARW&D for any of your window needs. read more

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Superb! I manage a large community and recently starting replacing windows for various apartments. Trying to find a window company that was responsive, knowledgeable and fair in pricing was almost impossible. I found American Reliable Window and Doors and have been so happy with all the work that they do for us. The prices always beat larger competitors and the installers are always very professional, they never damage the stucco which was a major concern for us. Sylvia is the best! We will continue to give them all our business for years. Thank you for being so dependable! read more

Needed windows for my new cape cod home that we built and got all my Milgard windows from American Reliable. I shopped around the price and they not only were one of the best priced but the service was immaculate. I would recommend them to anyone! read more

I couldn't find a ZERO star for this company. 3 months late on arrival, worst customer service. Measured my windows wrong so had to wait another 3 weeks. And it goes on and on. I honestly do not know how this company still seems to be operating. All these positive Yelp reviews must be friends and family of course. read more

We purchase 8 windows 2 patio doors from American reliable Windows we are very pleased with the overall experience there were a few glitches along the route the product was delayed for two weeks but ultimately everything was delivered and completed in one day. I will just advised the company inform their clients that's all painted windows take longer then windows that are not painted since we living a homeowners association we had no choice but the purchase windows approved by the homeowners association and that's why I feel we deserved to know and like I said my overall experience with Adam and American reliable Windows was good I already have two neighbors that are interested in hiring American reliable Windows to replace their windows at their condo. Since El Nino is right around the corner I feel very much protected read more

I was given a free estimate from Elliot. Elliot was cool. I also had scheduled an appt to see the windows in the showroom the following weekend. The weekend comes and I get a text message and cancellation from Sylvia saying she had an emergency. Maybe so. But not good business practice. I wanted to see each window before I decided to make a purchase. I'm on the fence at this point. They probably should hire more reliable office people to handle office visits. We'll see what happens. To be continued. read more

Tony called and tried to make me feel bad for choosing a different company. Sorry buddy, your quote was a little high and the other guy quoted me over a grand less INCLUDING an upgraded energy package, sculptured grids, two casement windows for fire egress compliance (everything else is single hung) AND fancy window screens. SAME BRAND AND STYLE. Trying to tell me that you now have a 20% off special sounds nice and all, but more than that, I REALLY didn't appreciate your pushy and preachy attitude. I'm new, not stupid. Here's a tip I learned when I used to work in sales: bow out gracefully, let the customer know that you hope they keep you in mind for future projects, and that you're always willing to work a deal. Don't get all high and mighty saying how I could have saved more money with you, it's too late now, and whatever. Maybe I could have gone with you for a future project or recommended you to a friend, but now we'll never know, will we? read more

We were referred to John and American Reliable Windows and Doors through our contractor. We love our windows that we had custom made for one of the biggest renovations to our home we have ever done. Customer service was great and any problems that we had were fixed immediately. We have a few more windows to purchase in the upcoming years and we plan on using them again! read more

An excellent company. They just replaced all the windows and doors in my house - over 20 windows, 2 exterior doors, and a french door leading to the patio. John in sales has excellent knowledge of the product, and worked to give us the best deal possible with the highest quality products in our price range. Windows and doors arrived in 4-6 weeks. Be patient folks- it is worth it! The installation crew was fabulous. Gevorg, Sergio, and Alex were the guys who worked to ensure I was completely satisfied with the end result. They were on time, respectful of my house and property, and worked efficiently to complete the job on time. The work quality speaks for itself! If you are thinking of changing any doors or windows (and believe me, it makes a big difference), go with ARW. You won't regret it. read more

Guillermo crew which was Salvador Chris Ruben they just finished my house and they did the most amazing job ever and I really love and they are the best at what they do and I give them 5 stars and john my sales man was the best read more

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We use American reliable windows and doors on multiple properties. Commercial and residential. I can not Express enough how pleased we are with this company . When Elliot came he was to the point straight forward and came prepared. I recieved other quotes on multiple occasions and continued to do so & we always end up going with them. If your looking for quality, reliability, and honesty, done in a professional manner . This is definitely the company for you read more

American Reliable Windows is a great company. We are incredibly satisfied with our windows and new sliding door. We have gotten so many compliments from our guests. I have to say that of the six different companies that I had come to the house to give an estimate, American Reliable Windows were the only ones who were honest, and polite (the office people, sales and the installers). These folks were the only ones that showed us the building code on the ladbs website and why our current windows weren't to code. To add to this, they had a great financing plan that we used, that was unlike any of the other companies' offerings. Their communication is great! Someone always picked up the phone whenever I called the office or when I called my sales person. If I were to do the window buying process over again, without a doubt I would choose American Reliable Windows. read more

On July 16, 2013 a crew of three led by Robert installed six double pane windows and two double pane sliding glass patio doors in a little more than 4 hours. They did an excellent job. The crew showed up on time, were professional and very hard working, They knew what they were doing, worked like a well-oiled and experienced team, and when completed my house looked like a new home. The new windows and patio doors are very classy looking. I knew they would do a good job. They exceeded my very high expectations. My experience with American Reliable Windows was outstanding all they way through. From my first contact with John, to Ark who came to my house to make the measurements and write out the contract, to the next crew who verified the measurements, to the staff in the office who kept me up to date on the progress on the construction of the windows and last and most importantly the crew who installed the windows. Everything went very smoothly and everyone was very professional, courteous and pleasant.. The crew removed the old windows and patio doors and cleaned up whatever debris there was from the installation. And if that wasn't enough the price was very reasonable and competitive. I will gladly recommend this company to anyone who is considering the installation of dual/double windows in their house. A job well done. American Reliable Windows should be very proud of themselves. read more

I was looking for a company to replace all the windows in my parents house for their anniversary gift. I contacted a few companies and decided to go with American Reliable Windows and Doors. Elliot (the owner) came and gave me a very reasonable quote (lowest compared with all the other ones I contacted). He is very nice, patient, and TRUSTWORTHY and offered his best advice on the brand and installation to fit best for the house. The installation process went very smoothly. The staff that came was very professional, fast, and the windows were replaced ON TIME as promised. I was extremely satisfied with the outcome and the RELIABILITY of the company. My parents love their new windows!! I highly recommend this company! read more

We love our windows!!! Adam came out and did our presentation! He was awesome!! I had 3 quotes lined up but after his presentation I was sold. They did 7 windows. 10% down when u sign on and agree on installment. 1st 1/2 down when they come out for measurements (1-2 weeks later). Balance due when windows installed and inspected (4-5 weeks later). Everything was done as promised and within time frame promised. Installed and done same day and cleaned up after themselves. Big difference on temperature of the house. We love them. Thanks guys! read more

We were shopping for windows for almost six years until we came across American Reliable Windows. I have to say at first we were a little iffy about the company because of reviews being read online what's true and what's not. But I believe in giving people a chance.... So we contacted the company one there representative "Tony" came out to do the estimate...very knowledgeable very kind person I might say one of the best we have seen. So we went ahead with the project and we gave them the down payment to start the project there measure crew came out to do the final measure. They were very knowledgeable about the product and ultimately what we should expect when everything was completed. The arrived in less then four weeks and they were installed in less then six hours and we are super excited about this summer and the amount of money we will be saving on our energy bill. Thank You again Tony for the great experience. We will defiantly contact you when were ready to do the patio doors. read more

Great company and service! I always had air leaking out of my windows and there was a little air leaking under my french windows. A friend referred me to them for a consult and John came out and was very knowlegable about windows and what i could do. He also said I would save on AC/ energy during summer to keep the heat out, and in LA we need it!! The prices are reasonable and I already had my install on the french windows and some wall windows. The work is quality, the windows are beautiful and they clean up after themselves nicely. I am considering using them for my office which is a much bigger project. Highly recommended! read more

I'm thrilled we chose American Reliable Windows. We bought an older house and needed to replace all the windows and sliding glass doors. ARW came out, measured all the windows and were able to give us an estimate on the spot. They beat the price of all other companies too. The windows came in rather quickly. On the day of installation I was so pleasantly surprised how professional and quick the crew worked. They installed 4 windows and 2 sliding glass doors in about 6 hours. They cleaned up everything, not a single speckle of debris left behind. We're so happy with our new windows. They look great. I could not recommend this company enough! read more

Had a great experience with this co! We were restoring two apts due to fire damage and needed to replace the windows. Getting materials during these COVID times is SO frustrating but Sylvia at American Reliable went above and beyond with helping us out. She scheduled the measurements, ordering, and install. And what I appreciated the most is that she kept me accurately up to date on the order status. I highly recommend this co, they relieved some of the stress involved with a construction project! read more