Our AC unit began having some problems after a really hot week and I immediately noticed something was off when the AC was running and no longer cooling our home below 80 degrees. My poor pups were even panting and I couldn't understand why until I looked at the thermostat and was like OH! Long story short, I called a few HVAC companies to come out and they all had availability ranging from a few days out to weeks out! And the ones that had availability for the next few days didn't even confirm they could come out- I just had to put myself on a 'waiting list'. That felt very uncertain, so I kept calling other companies and happened to come across Cool Breeze VB and was pleasantly surprised when I left a voicemail for the company and immediately received a call back!!! This is not the norm for an HVAC company, let me tell you based on some experience I had prior to reaching someone who could actually offer to help in a timely manner. The owner, Pedro, called me back immediately and began asking key questions to help get to the root of the issue and normally wouldn't have been able to accommodate a same-day tech visit, however, the timing of my call and voicemail positioned him successfully to be able to swing by and take a peek at my HVAC unit. The minute I met Pedro, I felt instantly relieved. I could just tell by how quickly he arrived and began working to fix the problem that he cared. He even interacted with my two pups who LOVE people and even love to jump on them and give them lots of love. Normally people are like 'please get your dog off of me' and Pedro was just soaking up all the pup interaction! He treated us like humans and this just told me he's really committed to putting humanity back into the HVAC support business. He confirmed our HVAC unit had a blown capacitor and also needed a lb of refrigerant in order to allow it to cool properly again. He even took a peek in my attic to see if the company who built my home installed a sensor/part on the HVAC to be able to assess the right temperature. I was very impressed with Pedro, his positive energy, attitude and his ability to educate me throughout the time he stepped on my property to even when he left. I learned a lot about my unit that will help me for the future and I appreciated his same-day service and attention to detail so much that I signed up for the twice annual maintenance program to keep the business coming his way! I only want someone like Pedro helping with my HVAC needs from now on. Thank you for your genuine, ethical business practices, Pedro! I truly appreciate all you did for our family when we were living in the 'tropics!' for what felt like a long 2 days. You came to the rescue at the perfect time and I am grateful for your kindness. I will always tell this story because I feel great service deserves recognition. Thank you again! You have a customer for life! read more