My home warranty company assigned Accurate AC to come fix my heat pump. I was a little upset that no one from the company called to confirm the appointment. Early I called to confirm and request shoe covers, and a mask if they have to come inside. I also requested a call 30 minutes prior so I could get my dogs inside.
The person I spoke with became very reactive when I mentioned masks saying, "We don't do that anymore." I replied that we do, and several other people we know do too. The man inquired, in a defensive way, if anyone in the household was sick. No one is and we'd like to keep it that way. He didn't have the guts to cancel the appointment with me on the phone. He called the home warranty company and canceled.
I was really offended.
I was shocked. I'd been nice to the man despite his rude treatment. If anyone from Accurate reads this: There are other reasons besides being sick to take precautions against the flu... I'm a life long asthmatic with a congenital heart condition. Pardon me for wanting to be safe. read more