After searching for doors at different locations, Learnded Lumber, waited for Dave to get back from lunch and then was told he couldn't meet with us, only dealing with contractors. The employees should have known that. Anyway, jose Rodriguez at Cook's was able to help us quickly and you can tell he knows his business well. Really appreciated the service we got. Run don't walk to Cook's Doors and Windows. read more

What a great group. First just amazing support and courtesy and out of the box thinking. I have an old window system in my apartment and was trying to find a solution to fix what I had and I called 4 places. 3 of them just said no to me and would be wiling to sell new windows with no more conversation. When I called I was asked my need politely and was told she wasn't sure but would transfer me to someone who might know. I was transferred to Bryan, and he heard me out asked a couple of questions and worked with me on options. It was amazing, I asked if I could come in and he made time for me while knowing that I was probably not going to be a customer. When I arrive he comes and looks at my problem give me options. Then calls over his Dad (LOL I didn't know he was the son and owner of the company) and they both share options and try to solve it. They gave me a place near by that deals in out of stock supplies and equipment and it has worked out. Thank you guys for the time and wonderful help. I will recommend you to anyone who asks and even those who don't. read more

Cook's Doors & Windows - Old aluminum needed weather strips and frame parts. - Windows Installation Near Me - Lawndale, California

We worked with Bryan to order several interior doors of different types, he knew his stuff and helped us understand the options and the process very well. The price was fair, the doors were good, and delivery was quick. Thanks! read more

It took me 2 months for a quote. I called Jose every week for the past month to get the approval documents. The salesman assured me the documents would be sent every week with no success. After 2 months the order has not been placed and has delayed my remodel project. The salesmen assured the order was placed but when speaking with the company nothing has been done. If you want a company that doesn't want your business and will bend the truth. You found the right company. read more

Bought a 9' pocket door here and it's absolutely beautiful! Jim and Rafael guided me through the whole process made it a breeze. Rafael thought outside the box for us and was able to come up with solutions to our space problems and hit it out of the park with the pocket door! Love Love it! read more

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Great customer service, shout out to Jim and Roy for all their help with my french door issues. Ordering was straight forward, when parts arrive, they gave a call and worked with me to schedule a delivery time that worked. I've had to go back multiple times for small parts as part of a remodel and they've been kind and helpful. They are very busy, so sometimes it does take an extra follow up if you've got a time constraint. read more

Truly the best service. Was able to replace my front door lock in a diff color. Showed up fast and they called me right away. They went above and beyond to help me instal it. Support you local family owned businesses. read more

Cook's Doors & Windows - Before and after - Windows Installation Near Me - Lawndale, California

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We replaced all of our windows, and interior/exterior doors during a recent remodel and had a great experience working with Pam. We loved that she was quick to share suggestions and best practices (we were looking at an 80 inch slider and she pushed us to an 84 - and we are glad we did). She's a pro and shares her knowledge. She was also organized and patient. Our window sizes changed multiple times during the purchasing process and Pam was quick to update. Our windows are now installed and paid for and she continues to accommodate us. We needed a replacement part and Pam organized to have the part delivered to our house within a week at no charge. We were expecting buying windows and doors to be a transactional process but working with Pam has made it a relationship. read more

I worked with Bryan who was very helpful and knowledgeable. The problem was that the window came defective. The wood under the bay window was placed right under the handle, so the handle wouldn't be able to move to open the window. My contractor had to remove the wood and place it in the correct place, under the window (picture below of the correct placement after the work was done). This cost me about two hours of time from my contractor. I let the store know, but they never responded to me. I was going to use them for the rest of the windows in my house, but now I'm not planning to. read more

Cook's Doors & Windows - Windows Installation Near Me - Lawndale, California

This is by far the most unorganized, unprofessional place I have ever visited. This place has people that cannot follow up on a customer if their life depends on it. They don't accept blame they point the fingers. Never again come to this place. Not only that their prices are not competitive and their customer service sucks. I wish they had zero stars!!! read more

This is probably the worst experience I have had with any company in quite some time. Between myself and my boyfriend, whom I recommended to Cooks, we spent a decent chunk of change and I have been treated very poorly. Here are things to consider if you are considering using Cooks for your window needs: 1. I'm not sure if it is because I am female or what but my customer service has been exceptionally bad. I was not kept up to date with any of the order process and had to continually reach out for updates. I was completely in the dark as to what was happening, I had to ask what's next, what do I do now, how does this work. It was very bad. 2. I have no experience with Windows and doors I had no idea what I was doing. Cooks recommended an installer who came out and took measurements and sent all the info for what I needed to Cooks. This information I signed off on for the final order expecting everything to be fine. When the windows came and were installed, they had ordered my patio door backwards. So instead of sliding open to the left, it now slides open to the right. Due to the floorplan of my condo, this is awkward. And I was told could not be fixed as it was in the end my own fault for not recognizing this on the order, and signing off on it. That was a 1500$ mistake on my part. 3. The installer recommended by Cooks was Flores Windows and Doors. See point 2 above. I trusted that they took all the appropriate measurements and wrote down all the details and yet I was wrong in that. They broke a picture frame. And they lost a screen and then tried to tell me that it was "stolen" out of their truck that was parked in my gated, secure garage. Which is ridiculous. I was told that the owner would go back to Cooks and inquire about this screen. 4. It has now been 3 months and I had to follow up and was told by the installer that I needed to reach out to cooks. When I did this, I was treated as a inconvenience. The bottom line is that these people are not friendly. I will say that the price was the only thing I felt was ok but apparently that price is so low that good customer service is not included. Just beware if you choose Cooks. It's a shame really. I prefer to support local businesses but experiences like this really just piss me off. read more

Re: Milgard Case Number: 04903777 Joel at Cook's organized the service call with Milgard. The fellow did come and service the door and window. He had to replace a seal on a set of French doors. In fact, he took the french doors off the hinges and readjusted them, and changed the seal of course. It seems that my original contractor did a half-@ss job in hanging them. So he did a great job. And thank Cook's for organizing this! read more

Fantastic Door Replacement; professional, excellent customer service, communications, referral to an installer, and the final product speaks for itself. We wanted to thank ROY and TONY for helping us thru a process that we could not have done without them. Will return again if we ever need doors or windows...... read more

Cook's Doors & Windows - New Door from COOKS; modern, beautiful, and lets in a ton of light! - Windows Installation Near Me - Lawndale, California

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Our general contractor told us to buy a front door and recommended the brand. We looked on the manufacturer's website and decided on the door, and needed a supplier. We came to Cook's based on Yelp. They have a showroom that can give you a good idea, but they don't have samples of every single thing they sell (not sure that anybody really does). We are that type of indecisive homeowners, so when we had to decide on the glass pattern to go in the door panels, we went back to the website and clicked on more images. When we narrowed it down to three glass patterns, Cook's lent us the glass samples so we could imagine the patterns in our own house. The back of the showroom has displays of quality doorknobs and cabinet pulls like Emtek (made in California), Baldwin, and Ashley Norton, which is nice to be able to see the actual colors and turn the doorknobs. I saw window samples in the showroom too, but our general contractor has those already. They are laid back (don't push the products) and leave a lot to your own preference and style, and it looks like they carry good quality brands, or at least the brands that our contractor recommends. Note that some of their products are only created when you order them, so those orders cannot be changed once they are sent to the manufacturer. Thanks to Yelpers who helped us find this place. read more

Could imagine someone could screw up an order more than mine was. Delayed, unprimed, wrong jamb width..... the list goes on

I wanted dutch doors and found THE GUY to install them (thanks Alex) and THE DOORS from Cooks. Bryan came in way under price for what I was looking at from other vendors for the same TM Cobb doors. I was able to communicate with him effectively by phone and email. He even called me back on Friday night at 5:30. I always appreciate somebody willing to get something done instead of waiting till Monday. Everything was so quick and efficient I decided to go ahead and move forward with a pocket door installation too. I'm so grateful and would refer these guys to anyone. read more

Cook's Doors & Windows - Front door. Alex left the space cleaner than he found it (these pics don't do the work justice). - Windows Installation Near Me - Lawndale, California

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The best in town! Bought some windows large and vynil door glass. very happy with service from Bryan. They are family owned, all workers were very helpful. Just make sure you get the right measurements from contractor or whoever is installing, because its all custom. measure twice or more and cut only once. Thank you Cook's! read more

Great experience this morning with Roy. Upon arriving in our masks, they had the proper protocols in place to feel safe. Roy fielded my 200 questions like a pro and was very knowledgeable. He was patient and attentive. Shopping for windows can be tricky and there are many details to know before you get a quote. Thanks Roy! read more

The sales guy/ carpenter Ray,-sold me an exterior door- is very knowledgeable. He is basically an expert in doors. Good prices and overall a great company. I will use them for all my windows and doors in the future because they do the technical work for you. When doing construction you wanna use the best like Cooks. read more

Unfortunately, I have nothing good to say about this place. They lack professionalism and follow through. I handed them a large project and they repeatedly failed to step up to the plate. No sense of urgency whatsoever. Would not recommend! read more

After leaving another local business with poor customer service, I came to Cook's Windows and Doors. Rafael was beyond helpful, as well as knowledgeable. I will definitely be doing business here. I would recommend anyone to come check this place out. It all starts with great customer service, it goes a long way. read more

Cook's Doors & Windows - Windows Installation Near Me - Lawndale, California

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Just called for a price for a new door they wouldn't take my info over the phone said they're too busy to talk on the phone. What a joke for customer service read more

Every once and awhile, you run across "first class" customer service. I found that here with Roy. He could not have been more knowledgable and more helpful. In a world where folks don't seem to care much, Roy is a shining light. I hope the folks at Cook's promote him and take as good care of him as he did of my wife and I. Thanks Roy.. read more

I've not used Cook's Doors and Windows BUT I was so impressed with my phone call to David that I told him I'd Yelp him. I called a few days ago and asked if the company sold the specific brand of windows I need for my condo and David said no. He was honest, a good listener and didn't try to get me to change my mind and to buy one of the products his store sells instead, which I appreciated greatly. Further, I told him the price I had been quoted by another company that does have the windows and the particulars of service offered. Again, he didn't try to make me change my plans and told me, which I respect, that the price I was quoted was a good price and without saying it, implied that I should go for it. So, while they won't make any $ off of me this time around, I now have a lot of respect for the way I was treated...FYI for anyone who is considering using this company. Thanks, David. read more

Price, Selection, Service; You can't go wrong! After being mistreated at Rusty's in El Monte & ETO doors in downtown LA, I was so glad I was referred to Cooks. Rafael knocked it out of the ballpark as he delivered on my 9ft Mahogany Craftsman style door with sidelights and Transom. Everyone told me this door was not possible (or too custom to make), but not Cooks. They made our dream door come true! I'm definitely doing business with Cooks from now on!! read more

Cook's Doors & Windows - Windows Installation Near Me - Lawndale, California

My experience with them started out on the wrong foot with my order not being placed on time and having to re-order and getting it rushed out. However, Pam, the manager stepped in and saved the day and really treated us well. She was able to go above and beyond to make sure we were happy and was willing to do what it took to make us satisfied. I would definitely recommend them for all your door and window needs! read more

This is now my second review for Cook's Doors & Windows ( I did one a year ago when we were redoing our master suite). Anyway, the service once again superior....Tony took care of us this time and provided us with a fix and superb Customer Service.... Thanks again Tony B. !!! read more

I have had the absolute worst service from Cooks. Throughout the ordering process they gave me wrong information, one day calling me and telling me that if I didn't submit the order in the next 2 hours all of my quoted prices would go up. Then, they told me I had to make a change to my order (which it turns out, I didn't) and then tried to get me to pay the change order fee. it was very stressful. Once the windows were finally delivered they came without window screens, which I am still trying to get them to give me. I call every few days and no one ever resolves my issue or calls me back. One of the brand new windows is also broken already and Cooks is not helping me get a service technician from Milgard. The minute they got my money they have disappeared. One of their employees was straight up rude and hung up on me. The others just give me the run around and never call me back. I am so frustrated and disappointed especially since I spent $$$$ on windows with them. Absolutely will not use in the future. read more

Loved working with Jim and Aimee - they helped me choose the best windows and doors for my house in PVE and made sure everything went well with the PVHOA's Art Jury. I'm thrilled with my beautiful Marvin windows and my new doors!! read more

We recently purchased 4 windows, 2 sliding glass doors, and 4 skylights from Cook's for our small single family home. We had so many problems with both the customer service and quality control. Here they are listed: * The custom 12' wide Milgard OXXO door they sent had scratches and irregularities in the powder coating, gaps in the seal around the glass, and the doors were uneven. There was no Quality Control to check the order was in good condition before leaving Cook's. We notified Cook's on Feb 25, 2019 and have waited more than a month for service. * They sent the incorrect flashing kits for the (4) Velux skylights. When the correct flashing came in, they wanted us to pick them up. They finally acquiesced and delivered them to us. This all could have been resolved if Cook's checked the order to make sure it was correct before sending it out for delivery. To resolve this issue, it took many emails and phone calls. We ultimately had to delay installation of our skylights because we didn't have the right flashing. * Door hardware for the 5' XO door was not included. We have been contacting Cook's for over a month to receive the missing pieces. Spotty responses with no one to 'close' the issue for us in a timely manner. We can't lock our house because of the missing hardware. Not safe for me or my family. This is a disappointing review to write because the ordering process was very smooth and professional. We loved Cook's on the day we wrote the check. However, once we paid for the windows, their service diminished to the point of frustration, plus lots of time and money wasted as we waited around for them. read more

Three windows and door arrived a week later than promised. They gave me a delivery date to get my business, then delivered way late, screwing up a remodelling job. I ended up having to drive 3 hours round trip to the Milgard factory to pick up some of the order. Not professional. If you cannot deliver on a given date, don't say you can. If you want something delivered by a specific date, go elsewhere. read more

Terrific place for windows and doors. I was buying for a DIY home remodel and they were very helpful in explaining window types, window terminology, installation practices, etc. When I needed help with a very large window they suggested just the right installer. Whether you're an experienced DIY hand, or a man or woman looking to buy and have installed, all the sales and customer service staff are great. I was fortunate to be helped by Aimee Cook who is thoroughly professional and just a sweetheart to deal with. read more

We've been needing new windows for years, but didn't even look into them because we figured it would cost a fortune. Thank goodness I contacted Cook's just to see what they would cost. They were a lot less than we had expected, so we decided to replace them all (29). We are so thrilled that we did! Jim Cook was so helpful. They already knew what the requirements were in our city and dealt with the city directly for permits. The installer came and took all the measurements so Cook's could give us an accurate quote. When the windows were ready, the installer came and replaced them all in a matter of days. (In January, pre-COVID). There was no plastering involved - the old ones came out and the new ones went in. And there was no mess. The new windows are such a pleasure! They operate so smoothly, look great, and they came already painted (we got a choice of colors). Plus they are double paned so our house stays warmer in winter and cooler in summer. Also, they can pivot in and down to wash the outside from the inside. No window washer needed for upstairs anymore. I highly recommend Cook's if you're thinking about new windows! read more

These folks are very knowledgeable and low pressure. They showed me the relevant windows after discussing my project. Their people came out and took measurements quickly and the price was reasonable. read more

I talked with Brian he was awesome EXCELLENT Price and Amazing Installation by Joe Saca it took him 1.5 hrs to take the old one out it Broke and put New one in. Absolutely Beautiful Window finished job is Beautiful. Thank you All! This is a a Bay Window gridded. read more

After being referred here to get my doors and windows for my project I will just say this place is not for everyone, I guess you have to know someone here to get any type of real service. After finally being offers help by the gentleman, wasn't to sure if he really was knew what I was looking for but I felt like I was trying to be rushed out, funny even when he asked for help they just laughed at him and said they were busy, I have to live with my new home decision's so I'm not going to make the wrong choices. read more

Cook's and specifically their people helped us in solving the quality issues with 22 Milgard windows. I can't say enough about Cook's and especially Bryan Cook. They went above and beyond. Even when Milgard sent the wrong window, they made everything work. I would not hesitate to use them again. read more

I needed to replace a sliding door that was not standard size. I called Cooks and spoke w Jim. He suggested I contact an installer (he offered the name of someone) that can measure and tell me exactly what I needed. I contacted Alex. He came out,measured, listened to what I wanted and prepared a materials list for Cooks. Jim was very helpful providing options at different prices, he was quick to respond via email to my questions. The door was installed and perfectly matches my existing windows. All without ever needing to make a trip into the store. The new door is so nice, I am in the process of replacing another door! Thanks Cook's. read more

They have great service and are very helpful. I've purchased several windows from them and everyone I know goes there.

Worst service I can ever remember!!! I stop in and talk to a salesperson and he shows me some doors and gives me a catalog to take a look and decide. He gives me a business card to e-mail him on which door I decide on. I miss place his e-mail address and call Cook's to get it. He is off that day so I leave a message. No return call so I call late the next day. He gives me his e-mail address. I e-mail him what i would like. No reply!! I am not going to beg people for my business!! read more