(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Updated photo of the finished door right before the house sold. Very difficult to find this level…read moreof quality work nowadays.

Do yourself a favor: if you are looking for handyman service in Los Angeles, get these folks to…read morecome do the work. It took me several years and hiring many other handymen to find someone really good. But Victor and his partner have continue to do terrific work for us, every time we call them. They just finished some repairs for us, installed shelves and attached a new bookcase to a wall. As always, they do excellent work, are genuinely nice people, are VERY reliable and honest, and offer a great price! (I think they should charge more.). They are meticulously careful and insightful about the best way to get things done. They clearly feel strongly about doing an excellent job. What more could you ask?

I have been working with PB Specialized door and windows over a year now…read moreI manage apartments buildings and we do all the windows and doors with them Paul the owner he is very professional, he gets the sizes and order them very quickly for our convenience Also the have the best prices We will Always work with Paul and professional staff that he provides Thank you !

I recommend them for the reason they have everything organized and my door for my office was so…read moremessed up and they remodeled my whole office upgraded my door they went above and beyond . I had the best experience with them they are nice, polite, and very professional . I was highly satisfied with the outcome .if you are looking for a remodel new door or windows you can't miss out on them.

We'd been having issues with our entry door for a while. The door is more than 80 years old. And…read morenow, it had started rubbing against the side wall and no longer sat evenly in the frame. It was clear it was time for a replacement. Before choosing James, I got a quote from a very popular windows and doors company in Orange County. James, the owner of Lucero's Windows and Doors, not only offered the best price but was also extremely responsive. He mentioned that he previously worked as a Home Depot installer, which gave me confidence that he was properly trained. I was initially cautious because of the low number of reviews, but the consistent perfect scores from other customers made me optimistic. Now, after working with him, I can confidently say that Lucero's Windows and Doors is the real deal. Because our home required a custom-sized door, James came out twice to take measurements. After about two weeks, the custom entry door arrived, and he completed the installation in a single day. He told me our home was one of the oldest he's worked on, and the walls were very different from newer builds. Despite the challenges, he made everything fit perfectly, and the final result looks fantastic. We no longer feel a draft under the door, and it swings smoothly without any issues.

James did a great door switching our 4 doors. Before confirming the job with him, he went back and…read moreforth with me to find the front door I'm looking for. Very communicative and on top of things even before we confirmed going with him. The price. James's price is competitive, we also reached out to other door vendors in the area, his price came back within our budget. He's also very knowledgeable about the product and can tell he's been in the industry for a long time. It took James 2 days to get all doors installed. He was courteous and mindful getting work done. We had one door that had some problem with our floor not leveled, he assured us it would be resolved. For the utility door, the quality is above our expectation as an exterior door that not guest facing, and he complimented the hardware for us without charging since our own hardware is garbage. My partner is a very peculiar person with details. He's very happy about James work that alone speaks his work quality. I would definitely hire James again if we have door or window job, would take his referral for other jobs needed!

Back in 2017, we purchased two sliding glass doors from American Vision Windows for our family room…read moreand living room to replace old wooden ones that were heavy, rusted, and constantly coming off the tracks, with cracked exterior wood. We were initially a bit concerned about moving away from custom doors, but we chose the wider bevel option, and they look great. We were very impressed with the efficiency and installation of their product. Nine years later, these vinyl sliding doors have had no issues, aside from tightening the handles once. They weren't the cheapest or the most expensive option during our research, but they've proven to be reliable and well worth the cost. Recently, we needed to repair one of the screens after our pet ran into it, and their team was very accommodating in helping us out. The staff, especially Heather, were friendly and a pleasure to work with. Thank you!

Excellent service from the salesperson (Arman), measuring person to the installers…read more Ian, Erik, Mauricio and Abel were efficient, great tradesmen and clean. I'm one of those hang around and ask questions customers. These guys are very cool and friendly. I highly recommend this company and crew. The price was reasonable again, excellent customer service.

I have been using Precise Windows and Doors for years. Not only for my home but my commercial…read moreproperties. Assaf is the owner and the best person I have ever worked with. Assaf will come and measure each window and make recommendations. He has found many errors in the plan and had them corrected by calling the architect and verifying. On my last project he recommend taking the windows out of the stairwell and he was correct because there is a code issue with setback. This found mistake eliminated 8 windows with a huge savings that would have had to been covered up after the fact. Assaf cares about his projects and clients. He will save you money and he is the best price by far.

I don't usually leave reviews, but Asaf from Precise Windows truly deserves recognition. From the…read morevery first call, his honesty, patience, and professionalism stood out. He didn't just treat me like a customer--he treated me like family. Every detail was handled with care, every promise was kept, and the end result was even better than I imagined. In a world where it's hard to find people who genuinely care, Asaf proved there are still good, honest professionals out there. He brought peace of mind to what could have been a stressful project, and I'll never forget that. Thank you, Asaf, for going above and beyond. You didn't just install windows--you built trust

Universal Iron Doors... Amazing!! this was a truly 5+ star experience. The showroom is…read moreimpressive--clean, well-organized, and filled with a wide variety of high-quality doors that make it easy to find the perfect fit. The sales representative- Sarkis, was knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to understand what we were looking for and guided us toward the best option without any pressure. We drove down from the Bay Area to check out the doors on a Saturday, and Sarkis was kind enough to accommodate us even though we reached the showroom at almost closing time. He did not rush us and even offered to open the showroom for us the next day (Sunday), but luckily we loved the door that we selected as soon as we saw it. He even let us customize the front and the back of the door. See picture attached. What really stood out was the level of service after the purchase (which was almost 7 months after the door was delivered and installed, since our project was running behind schedule!). The installation team went above and beyond--even hopping on a video call to walk us through parts of the installation and make sure everything was done correctly. They also helped set up the smart lock and troubleshoot an electrical issue which was due to wrong wiring which made a huge difference. In the end, everything came together perfectly. The door looks amazing, works flawlessly, and exceeded our expectations. I highly recommend them to anyone looking for quality products and exceptional service. And do ask for Sarkis if you ever visit them!

Absolutely love our door Sarkis did a great job advising and also recommending their amazing…read moreinstallers Armen and Edmond Did a super clean and precise job amazing to watch them in action Only downside I have all my neighbors asking me where I got the door and amazing it looks. That's a bonus for universal and the team. Thank you

Great service. Quick response, quality work. Will be hiring again in future projects.read more

Put in a dog door for me that needed framing and re-routed electrical. Finished job looks great. He…read morewas very quick and professional. Pricing is very fair

I finally got around to fixing a pocket door that was off the track. I also wanted to use this as…read morean opportunity to find a reliable, all around handyman for future for all other things I've been putting off. I messaged few places on Yelp and Elite Touch was one of the first to respond. Their price was also very reasonable. After few messages back and forth, we scheduled a time. Yuriy messaged me first that he was on his way and he came exactly on time. The repair required him to remove the door trim to access the door hardware. He had to charge me for that which I had no problem with. He completed the job, and also showed me why the door was off and how he fixed it. He cleaned up and I couldn't even tell that the door trim was removed and reinstalled (despite him not having paint either). Payment was by Zelle. Very impressed with the work and professionalism. Definitely will look to use them for future.

AMAZING Experience with Elite Touch Builders - they were super fast to respond, extremely helpful…read morewith clear and detailed instructions, and were able to get in and complete the task within about 24 hours. Service - relatively simple, quick, and cheap job - replacing the screen on a screen door. Elite Touch was HAPPY to take the job, and did not treat me anything other than as a VIP client. They scheduled the job for the following day. Yurri was our man - and he was very impressive. Kind, knowledgeable, very fast and efficient - he made the entire experience seamless. He is also incredibly skilled, able to do plumbing, drywall, bathrooms/showers, and even able to replace a screen on a screen door in about an hour. Prices were very competitive, the service was impeccable, and I will certainly be doing business with them again!

MS service was prompt. It took only 30 minutes for them to arrive. They replaced and old knob to a…read morenew. Pricing and service 5 stars. Thank you

MS Locksmith may not be the cheapest but they are very responsive and reliable…read more Nick was a pro! Got to my apartment within a very reasonable time and fixed my problem within minutes. He also diagnosed an issue with my electronic lock and was very knowledgeable.