We had dinner next-door to the Crumbl location in Germantown. After dinner, we walked over in…read moreexpectation of beautiful and delicious cookies. When I walked in to the store, it was bright and vibrant, and the three large mixers immediately caught my eye. Additionally, the person helping us was friendly and smiling. The smell, vibrancy, and friendliness of the staff are pluses. The reason for only three stars is based off the cookie. I had the lemon glazed. First, the icing flavor is very robust, and I enjoyed it. However, the cookie was extremely undercooked. Very doughy in the center. Of course I'm a bit over weight...so I still ate 90% of it, but it could've been so much better with an extra minute in the oven. If the cookie would've been in the oven just a little bit longer this would be a five star review. But after paying $4 for the cookie and then being prompted to tip $2, I feel as if I did not get the value for the price. With that being said. I still recommend you try it out. This could've been just a one off and/or you might like a little bit of adoughy cookie.

Terrible customer service! I went to a different location in the week to try the Martha collection…read more My family enjoyed the thin chocolate chip. I happen to drive past the germantown location and stopped to get more. I didn't check them before I left but when I got home, noticed they were smaller and almost burnt. They even tasted different. I called 3 different times, left one voicemail and never heard back. I returned to the store the next day and showed them the cookies and was told rudely they should look like that and it was nothing they could do. The display cookie didn't even look like this. I asked if they could be replaced and she said no. She offered a refund and snatched the cookies off the counter and said there you go after entering the refund. She was rude the entire time. I drove 10 min to a different location, met with a warm welcome and ordered the same cookies that look and taste much better. If you have to pick a location choose Collierville or Mendenhall. They are pretty expensive to not get what you should receive.

Lately when I go to Insomnia Cookies it is for the ice cream! They have a variety of flavors to…read morechoose from. During the summer months I enjoyed the Superman flavor. They no longer have that, so I just get the good ole fashion Butter Pecan or Cookies and Cream. This location is small and has a bar. style seating are, but only for about five people. The service was quick as well. Cool location!

Kids loved them! The chocolate peanut butter deluxe cookie is amazing. Double chocolate was my…read moredaughter's favorite. Cute little spot in Highland. Friendly quick service. Cookies served warm and are in a heater.

This would be a good place if like crumbl and have a sweet tooth but the cookie could be a off but…read morethat's if your really like crumbl cookie

The cookies here are huge and thick! I like all the different types and I'd love to come back and…read moretry some more. Liked: - Cookie; S'mores Brownie Ok: - Cookie: Milk Chocolate Chip

The most delicious Cinnamon Challah bread and the cookies are wonderful! Also Hershel's pickles are…read morea great add to the store and are a must try!

Best salted caramel chip stick and oatmeal white chocolate chip cookies ever!!! Will be ordering…read moreagain soon!!!

I absolutely love this place! Every time I am anywhere near memphis i have to come spend alot of…read moremoney here. If you like baked goods, you will love this place. The service is always amazing and accommodating and the vibe is alway just filled with happiness. Its hard to have a bad time when are getting the best treats in memphis. I love their chocolate chip cookies and now that they finally have the frost bites again, everything is right in the world!

I ordered a German Chocolate Cake from there.... 1. Four…read morelayers with so much frosting in between it made it entirely too sweet and they melted into the actual cake part so it was just gobs of frosting. 2. You could place your hand on any part of it and it didn't move or come off on your hand. it was like someone had packed it over and over to form a weird crust. 3. It had so much salt in it, it made all of our lips burn. 4. too pricey for such a terrible cake.

Walking into Frost Bake Shop with "just buying one cupcake" energy is the kind of confidence that…read moreonly lasts about 12 seconds. My mission was simple: grab a cupcake for my wife's early morning birthday celebration and leave like a responsible adult. Instead, I walked out with an entire cake, multiple cookies, and somehow joined the loyalty program like I had signed a legally binding dessert contract. The problem is the display case. Everything behind that glass looks so good you start making emotional financial decisions. I ended up getting the vanilla rose cake for my wife, and it was absolutely incredible--light, flavorful, and the kind of cake that makes people suddenly "just want one more bite" six times in a row. But the real danger? Those butter cookies. Soft, chewy, buttery perfection. Honestly, those things should come with a warning label. They are straight-up sin in cookie form. If you value self-control, keep your distance. Otherwise, prepare to develop a full-blown dependency after the first bite. Frost Bake Shop absolutely got us, and honestly... I'm not even mad about it.

I've been hearing so much about this place so I stopped by to pick out a little something…read more The staff were all very friendly and knowledgeable about all of the many confections they had. They had a Gooey Butter Cookie that looked good so I got one as well as a Chocolate And a Red Velvet Cupcake The vibe was cool and a perfect place to grab a sweet treat. I got my order to go. The cupcakes and the cookie were delicious! So good that I went back to order a birthday cake for a family member.

Love Marble Slab. I like the cookies and cream milk shake with very little cookies. The server in…read moreGermantown make it just the way I like it. Thank so much.

I wanted to use my rewards all employees including the manager said they didn't know how to use…read moregreat American cookie rewards they didn't acknowledge us when we came in and they didn't want to take my order either the other customers seem satisfied but I guess because I wasn't Caucasian they didn't want to give me service kind of sad didn't expect to experience that just to order some cookies I guess they don't like mixed or black people.

This bakery became famous after a famous rapper by the name of Young Dolph life was taken inside of…read moreit. The shop is looked close by Memphis Airport. It is a small but welcoming bakery. It was very well decorated. The bakery was nice and friendly. She was patient while we decided. A lot of cookies to select from. The cookies are great. The world famous butter cookie is my favorite. The cookies were delicious and tasty. The memorial for the rapper Young Dolph is nice. I will be returning for cookies.

PROS: great service, good presentation, knowledgeable staff & good product variety. Overall, good…read morecookies! I purchased the pecan, lemon & butter cookies. All were very good, not way over the top fantastic, but, very good. I would purchase again. CONS: none