it was mad good and it was perfect even the staff members were nice the area was clean too

First time I had a chocolate chip cookie and it had no taste. Today a friend went by and I tried the cookie and cream cookie and it was awesome. My new fav. The only reason I'll ever go back is this cookie. read more

Crumbl - East Memphis - Bakeries Near Me - Memphis, Tennessee

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Horrible customer service, they actually gave us dirty looks while we waited for our cookies and did not acknowledge that we were there even though all of their kiosks were turned off. Blaring music and hanging out instead of working, touching their phones with the gloves, whole place looked so unsanitary. Worst crumbl I've been to to be honest. read more

I've been trying to get here since they opened but it's always so busy. There is a curbside option online but it's not accessible. I'm pretty sure it's due to the location. The location is a small plaza and needs a large area for customers. I did pick up option. The ordering process was easy. The pickup was quick as well. The cookies are okay. They are too thick for my liking. I enjoyed the cookies and cream cookie! The pecan pie would have been better if it was an equal ratio. It was more doughy cookie taste than the toppings. I do like how they switch their menu every Thursday. If they had a thinner cut/minis option, I would be quicker to return. read more

Crumbl - East Memphis - Bakeries Near Me - Memphis, Tennessee

This would be a good place if like crumbl and have a sweet tooth but the cookie could be a off but that's if your really like crumbl cookie

Love to try all the new flavors .Great customer service and very cute and clean in the inside

Nice combo of cookies. Some were warm and some cold. The strawberry cookie was awesome moist and not too sweet. The chocolate chip cookie is always a great treat. It was super convenient to use the kiosk. Pick up and go! read more

Crumbl - East Memphis - Bakeries Near Me - Memphis, Tennessee

Usually good but tonight the mini cookie dough and mini blueberry cheesecake tastes like soap. I will eat almost anything and I did not finish either. We have had the cookie dough one before and tonight's tasted nothing like it had. Worrisome. read more

Crumbl - East Memphis - Bakeries Near Me - Memphis, Tennessee

I prefer other locations in Memphis. The workers here will never say a word to you and I just know my banana pudding isn't supposed to look or taste like this. read more

The staff isn't always the friendliest, but the cookie taste just like all Crumbl cookies I have visited.

NOW YALL WANNA TALK ABOUT SOME GOOD COOKIES SWIPE I finally made my way down to East Memphis to get some of these famous cookies everybody has been lining up down the block just to get some of. Lol So I heard they switch up their cookie menu every week so you are able to get something new everything you come. This week they had some interesting flavors but I decided to get -Chocolate Chip - Original with golden Oreo Cookie pieces -FunFetti milkshake - Classic Sugar Yooo this cookies are so thick, moist and sweet I've only had room for one and it was the "funfetti" flavor. Omg it is sooo good! Like melt in your mouth good! I'm trying so hard not to eat all these cookies in one seating cause babbyyyy these thangs are hitting fr!! The hype is definitely real and if you haven't tried these cookies do yourself a favor and pull up on them. @crumblcookies read more

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Certain cookies don't cone out like you'd hope however they taste good. Service is better than a lot of places with the off chance on of an employee having a bad day. The inside is pretty modern. If there were a couple tables and chairs outside I feel that would excite people and bring a tad bit more business especially since spring and summer are around the corner. All in all not a bad place to grab a cookie or two and indulge yourself. Oh and this location needs a better selection of mystery cookies, I feel like we get the short end of the stick when it cones to that. read more

These cookies are overly hyped in my opinion. I like the fact that they have different cookies every week. Everything looks delicious!! But all of their cookie taste nothing but butter. I can never finish a whole cookie because it'll make my stomach hurt. They make the cookies in the front as well. And every time I go up there, all I ever see are tubs and tubs of butter. Yeah I don't think it's that great either. read more

Very tasty and delicious ! The service was above and beyond . I will definitely be back. Peaceful atmosphere.

Finally got some cookies because this place stay busy and oh delicious is the word for these cookies the staff was nice and friendly greeted me as I walk through the door and took my order getting me in and out in no time this was definitely an enjoyable yummy treat. read more

Crumbl - East Memphis - Bakeries Near Me - Memphis, Tennessee

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I have heard mixed reviews so I decided to see for myself. I ordered the 6 pack and a cream single (snickerdoodle). I door dashed the order and never received the cream single so there's that. As far as the cookies, I was disappointed and underwhelmed. The cookies were soft and the presentation was really cute, but the taste was lacking big time. I'm used to Makeda's Cookies, so the bar is pretty high for me. The Nilla Bean cookie was alright. It was the best of the bunch. I didn't make it past two bites of the Cornbread cookie. The honey drizzled over it did nothing for how flavorless it was. The Pink Sugar cookie was cold (to my surprise) and not as soft as the others. The pink icing on top reminds me of refrigerated buttercream icing with a drop of red food coloring and a lot less sweetener than it deserves. I ordered the Strawberry Crumb cookie and received the PB&J cookie instead. The PB&J cookie was just not a good idea altogether. I was expecting the Chocolate Chip cookies to be worth finishing, but by themselves they are not. I just threw all cookies in the trash. I wouldn't say the cookies are gross, they just don't contain anything sweet enough to satisfy a sweet tooth. read more

Crumbl - East Memphis - 6 pack: Classic Pink Sugar, Cornbread, Milk Chocolate Chip, PB&J, and Nilla Bean - Bakeries Near Me - Memphis, Tennessee

So good. They have definitely hit their stride. These cookies are perfection incarnate. read more

Crumbl - East Memphis - Perfect week for double points! - Bakeries Near Me - Memphis, Tennessee

The cookies here are huge and thick! I like all the different types and I'd love to come back and try some more. Liked: - Cookie; S'mores Brownie Ok: - Cookie: Milk Chocolate Chip read more

I went today on one of the busiest days. I placed my order. Unfortunately, they were out of the turtle . I settled for the chocolate chip , peppermint, and 2 cinnamon roll cookies. I got my cookies and headed to my car. Lo and behold, it was the wrong flavors. I returned back to the store, and I did receive the correct ones. Overall, I'm a crumble fan. read more

Crumbl - East Memphis - 2 cinnamon rolls, peppermint, and chocolate . - Bakeries Near Me - Memphis, Tennessee

These cookies are so dang good, especially these weeks. If I were stuck on a deserted island and could only have one thing, it would be the strawberry limeade cookie with nerds on it. No questions asked, no second thoughts. Bravo Crumbl, bravo. read more

Crumbl - East Memphis - Strawberry limeade, Rice Krispie, Butterfinger, Red velvet, tootsie roll - Bakeries Near Me - Memphis, Tennessee

People rave about these cookies and for me they weren't worth the hype or the price. (At least not the sugar cookies.) I tried two of the sugar cookies and one dirt cake and the dirt cake was the winner for me. It was moist and delicious! I wasn't so turned off that I won't be back to give them another try, though! And I'm happy to have tried them finally!! read more

So very disappointed in Crumbl's customer service. I had my dates mixed up and when we went to pick up our cookies, we were too late. I tried to contact them by phone and stayed on the line which then automatically hung up at one minute. My order specifically indicates that they would contact me when my order was ready. ( see below) They did not. The cashier was rather rude as well. They threw my cookies away and I threw away $60. Their customer service line didn't respond either. Will never go back no matter how good they are. 10 days later and Crumbl customer service has not returned my phone call or replied to my texts. TERRIBLE CUSTOMER SERVICE read more

Crumbl - East Memphis - Bakeries Near Me - Memphis, Tennessee

I usually don't do opening day of a restaurant but I was driving by. The parking lot was an obstacle course (to be expected on opening day. I get there around 2p and the employee tells me they are closed until 5 pm. They have run out of toppings and are giving away a 4-pack of cookies to anyone that comes to the door. Ok....I will oblige! I received 4 hot and fresh cookies. 2 snickerdoodle, 1 lemon and 1 brownie. Awesome way to try to keep customers happy! The cookies were delicious and HUGE!!! I will give them a chance to get their bearings and I will definitely return. read more

I have shopped here since it was Big Star on Poplar, but I have never had them be so rude. Customer service is non existent in this store now. And my cake was so stale and hard that I literally could not cut it with a knife. Ridiculous!! read more

It just so happened that an out of town friend posted about going to a Crumbl Cookies in her area. I searched and saw that Memphis didn't have one nearby. However, to my delight, I drove past the ons on Mendenhall and was excited to see that one was coming. So I RSVP'd to be there on opening day. Well, I suppose hundreds of their other fans had the same idea. Well it took about 20 minutes, but I was pleased with their hospitality and selections. Everything looked soo good. I decided on the snickerdoodle (which came out fresh & hot), the brownie sundae, lemon, and chocolate chip. These cookies are huge! Definitely for sure, the snickerdoodle & brownie were my favorites. It was due to that frosting on top. Yummy! The lemon was ok, kinda dry, and the milk chocolate chip was standard. But don't let that detract you. They were definitely worth the wait. Check them out. read more

Crumbl - East Memphis - My fantastic cookie selections. - Bakeries Near Me - Memphis, Tennessee

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My daughter and I decided to visit Crumbl yesterday because their menu looked pretty good. Crumbl to me is hit or miss because sometimes their cookies seem too doughy and somewhat bland. Not this batch, it is a hit out of the park. These cookies are like crack and the pumpkin spice ones will literally make your eyes roll back in your head. The chilled Keylime, warm chocolate Oreo with a peanut butter mousse and the chilled chocolate toffee are perfection. After we took multiple bites sampling in the car, my daughter went back in and got a 4 pack of the favorites lol. Well done, Crumbl! read more

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My husband heard about this place from Instagram. I was super excited to try a new cookie spot, so we stopped by. The line was super long and was outside of the building, but we went ahead and waited because I just knewww that the dessert was good. We finally made it inside, but I could not figure out why it was taking so long to take orders for cookies. There were only about 6 to choose from anyways. Once we made it up to the desk, we found out that they were sold out of two of the cookie flavors, which was a bummer because I wanted one of them. My husband got one chocolate chip and one berries n cream. I ordered cotton candy and classic sugar. I only ate a fourth of each of my cookies because the frosting was way too sweet for my liking. I did enjoy the taste of the cotton candy cookie and it even had pop rocks on top! The classic sugar frosting tasted like an almond cake to me and I didn't like it. I did taste my husband's chocolate chip cookie, and was disappointed to find that it was tasteless. I will say that they were large and thick and very soft! I know that they do have different flavors weekly, so I may give them another chance some time soon. My husband doesn't seem to be sold on them right now, but we will see! read more

Crumbl - East Memphis - Berries n cream, milk chocolate chip, classic sugar, cotton candy - Bakeries Near Me - Memphis, Tennessee

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The thing i love most about Crumbl is they often have more than "just cookies" and they rarely miss! Their treats that are more mini-cake like are DELICIOUS! More often than not their service is great. Minor blips here and there but not enough for me to stop patronizing them! read more

We've been a good amount of times. I think only one time were the kiosks actually working to use. Every other time they've been down. The staff seemed annoyed to be helping us. One lady whispered only, but talked loud away from us, we literally could barely hear her. I wish I could find the pictures, but there was absolutely zero effort put in to topping our last cookies! It was awful! Also, I Had a free birthday reward and didn't realize it expired on a Sunday and they refused to honor it. Just not the best experience at the east Memphis location for sure. read more

Cookies- great! Service- mediocre at best. I went to Crumbl tonight and stood in line because I wanted to use the app to get loyalty points. Their self service kiosks are not user friendly for using or accruing points. I asked a staffer and he said to just keep going in the kiosk. By the end it never gave me the points. When I asked about it, they said "call corporate." I found that response lazy and unresponsive and am disappointed by the service. read more

These cookies are delicious and HUGE!! The line was outside the building but since I preordered I didn't have to wait!! Always an amazing experience at this location and I love that they change flavors weekly!!! read more

Crumbl - East Memphis - Cinnamon Frybread, Sugar Mother's Circus animal, Mallow sandwich Oreo, Strawberry Shortcake - Bakeries Near Me - Memphis, Tennessee

Cookies big as hell and fye. I had the cinnamon square and loved it. It was served warm

I must say... I'm definitely a Crumbl fan. It's a chain so I was familiar from where I used to live. I went there quite a lot! I'm glad that there's one near me in my new spot. I would say East Memphis Crumbl isn't quite as good as the old ones. They don't show you your cookie and ask if it's okay. They kinda shove it in your hands. I was a bit disappointed with key lime pie compared to what I was seeing online. The toppings are often sparse and sloppy. But what I do like is they have a lot of staff. The kids working there are nice. If you order online and then check in about 5 minutes before you get there then you don't have wait long in line. The cookies taste good... I mean they are keeping up with the menu. They don't seem to sell out that much... at least in my experience so far. They are always working hard to make cookies. Parking can be a nightmare, especially for like a 2 minute visit. That lot is so busy and small. I made the mistake of going on a Friday night Thursday night was really good though, not busy. I'll keep coming back for sure! read more

I really enjoy these cookies. There's always at least one per week that I really love. I can say that my favorite two I've had so far are the pb&j cookies and the Lucky Charms cookies from the most recent week. I hope they bring the pb&j back soon! read more

Crumbl - East Memphis - Lucky Charm cookie - Bakeries Near Me - Memphis, Tennessee

Always good. Always amazing, long wait sometimes..service is slow but the cookies are worth it especially if u can catch them ojt the oven.

Great cookies. Love to order ahead on the app to shorten wait time to pick up. Cornbread cookie is amazing!

Every week I'm in here buying cookies. Never imagined a chain being so good yet they are. I love the rotating flavors.

These are some very delicious cookies that are freshly baked after you order them. Only downside is the extremely long wait outside the building if you happen to have a weekend night craving. Protip hack to avoid long waiting lines outside = order on DoorDash Pickup and you can wait in your car, skip the line, then walk in when order is ready read more

This Place Is Something I Would've Dreamed Of As A Kid. I Love Cookies And I Love Variety! So When I Found A Cookie Place That Has Huge Cookies And Lots Of Variety, That They Somehow Manage To Nail Every Week... I Was Sold! These Cookies Are Sooo Delicious And Moist. Some Of Them Are Even Served Chilled. I've Never Seen Cookies So Outside Of The Box. I've Tasted Alot Of Cookies And Haven't Been Disappointed Yet! The Service Is Fast And The Employees Are Always Polite And Sociable. This Is My Favorite Cookie Spot Now! read more

Crumbl - East Memphis - Bakeries Near Me - Memphis, Tennessee

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The cookies are cool. The peach cobbler ones were the best ones they've had. All the others are nice too tho.