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    Crumbl - Germantown

    3.5 (31 reviews)
    Open 8:00 am - 10:00 pm

    Order Crumbl - Germantown Takeout or Delivery

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    Mendenhall location cookie

    Terrible customer service! I went to a different location in the week to try the Martha collection. My family enjoyed the thin chocolate chip. I happen to drive past the germantown location and stopped to get more. I didn't check them before I left but when I got home, noticed they were smaller and almost burnt. They even tasted different. I called 3 different times, left one voicemail and never heard back. I returned to the store the next day and showed them the cookies and was told rudely they should look like that and it was nothing they could do. The display cookie didn't even look like this. I asked if they could be replaced and she said no. She offered a refund and snatched the cookies off the counter and said there you go after entering the refund. She was rude the entire time. I drove 10 min to a different location, met with a warm welcome and ordered the same cookies that look and taste much better. If you have to pick a location choose Collierville or Mendenhall. They are pretty expensive to not get what you should receive.

    6-Pack
    Meme G.

    Clean and in a great location when shopping in the "the creek". Employees lack customer service and greeting skills when customers/ families arrive excitedly to purchase cookies . Small fun place for sweets for sure with large cookies!!

    Goldie M.

    A quick stop at the Crumbl location. For me service was quick and she didn't mind explaining what each flavor was. The cookie shop was neat and clean and cookies were being cooked and prepared fresh. They are made like a soft flavorful mini cake with icing. The flavors are endless and I'm sure have the kind you will like.

    Chocolate chip cookie
    Elayna D.

    I finally got to try the talked about cookie place! Some love it and some hate it. I enjoyed the cookies that I ordered, but I know the menu changes weekly, so perhaps some cookies are better than others. I prefer a soft cookie (half baked) cookie. I mean...I love cookie dough so the texture of the Crumbl cookies I picked were just right. I had chocolate chip, wedding cake, and a pistachio gelato cookie. The gelato and wedding cake were sugar cookie bases. My favorite was the chocolate cookie, can't go wrong with a classic. The inside looked clean, with the staff working away making cookies. You order and pay at the kiosk, there was a lady standing behind the counter to assist if you needed help with ordering, but it's pretty easy to operate. I waited less than a minute before I was given my order and I was on my way! Would I go back? Yea, if I'm in the area and the menu looks appealing, but I wouldn't drive out of my way for the cookies. Give them a try and maybe you will find a favorite

    The scene of the crime

    I just don't know why an item described as Red Velvet is brown. Not burgundy or maroon, but brown. The icing is supposed to be cream cheese but is flavorless frosting. It isn't worth the disappointment anymore. Goodbye, crumbl!

    Smells like heaven!
    Chel H.

    Was super excited to try this place today . I've been seeing them from Tiktok and after seeing the latest reviews I made it my business to stop by and check it out . When you walk in it's like walking into an ice cream shop. The aroma of the fresh baked cookies brought me back to childhood . The customer service was phenomenal immediately all of the employees spoke as I walked in and answered any questions I had about the latest cookies . I got the original chocolate chip cookies and the peanut butter brownie cookies. The chocolate chip cookies was THICK I mean so thick you would think it's a cake . It was very warm, moist, and more easy to pull apart . The peanut butter brownie one was my absolute fav ! The texture and consistency was everything and more. I'll be back to try more flavors soon on my next cheat day

    Weekly Cookie Selections
    Natasha M.

    I visited Crumbl during the first week of their opening. I had previously visited the E. Memphis location and I knew what to expect. I was not disappointed. I'm fact, I was elated. Service was very fast and my strawberry cheesecake cookie was very scrumptious. The only distraction was there was a red velvet cookie that was rather dark. The explanation was that it had been sitting out for a few days. Anyway, the cookies they serve are fresh off the rack and not from the display on the counter.

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    2 months ago

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    Alex S.

    ❤️ Your support means the world to us!

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    1 year ago

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    1 year ago

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    7 months ago

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    9 months ago

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    9 months ago

    Such a great place for a late night sweet treat! The options change all the time so you can always try something new!

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    2 years ago

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    2 years ago

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    7 months ago

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    3 years ago

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    4 years ago

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    2 years ago

    Excellent cookies and great service! The people are friendly and the environment inviting.

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    4 years ago

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    2 years ago

    Busy location, but service is always fast. Pick up is easy. Some of the best cake cookies.

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    3 years ago

    Amazing cookies!! These were just simply amazing!! If you like cookies you need to try!!

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    2 years ago

    I'm never disappointed with the rock road. It is my absolute favorite. I wait patiently for this cookie. It's amazing

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

    Scrumptious new cookies every week, what else could one ask for. Great service, better cookies.

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    3 years ago

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    Hannah N.

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    2 years ago

    Depending on what the flavors are for the week, it can be pretty good. Some aren't my favorite but some are.

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    2 years ago

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    3 years ago

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    4 years ago

    The cookies are too thick. There were no samples on display. The dough has an under cooked consistency.

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    Review Highlights - Crumbl - Germantown

    The chocolate chip cookies was THICK I mean so thick you would think it's a cake .

    Mentioned in 3 reviews

    Read more highlights

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    Smallcakes and Creamery - Yummy cupcakes: Red velvet, birthday cake, lavender, milk & cookies, wedding, and peanut butter cup.

    Smallcakes and Creamery

    4.3(40 reviews)
    5.1 mi
    $

    I used to come here often when I was having to go to the chiropractor regularly so it's a treat now…read morewhen I get to drop in and get something. They've moved things around so it looks different but I'm not sure if that's because of covid or not. They also sell some additional cute little things now too, though I forgot to take a picture. The cupcakes themselves are moist and delicious. The icing is also fantastic. Interestingly enough, the Caramel Crunch cupcake tastes better after being in the fridge overnight. Before, it's ok. After, it's amazing and the icing changes consistency. I tried this with the Chai Tea Latte but it just didn't work and I still didn't like it. The margarita was just ok. To try: Cupcake: Peanut Butter Hot Fudge Cupcake: Black Forest Cheesecake Cupcake: German Chocolate Love: - Brownie - Cookie: Reeses S'mores Small Chips - Cupcake: Caramel Crunch (after being in fridge) - Cupcake: Chocolate Cream (hubby fav) - Cupcake: Lemon Liked: - Cookie: Cookies and Cream - Cookie: Snickerdoodle - Cupcake: Hot Fudge Sundae - Cupcake: Peanut Butter - Cupcake: Whopper Ok: - Cupcake: Cookies and Cream - Cupcake: Margarita Disliked: - Cupcake: Chai Tea Latte - Cupcake: Everything Fall

    I've visited this location since it was new. However after I switched to working from home, I no…read morelonger am as close. The inside looks a lot different than in the past, but the service was just as good. I recommend it.

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    Smallcakes and Creamery - Inside

    Inside

    Smallcakes and Creamery
    Smallcakes and Creamery

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    Crumbl - Germantown - bakeries - Updated May 2026

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