Really good! I was immediately worried that this place won't make it because of a lack of visibility and lack of awareness, but I might be wrong. I went there about 7pm on a Monday night, and more than just a few people filtered in while I enjoyed my ice cream. I had the cinnamon ice cream with three mix-ins. They allow UNLIMITED mix-ins, yo! It was good. My wife had the dark chocolate with snickers mixed in. Hers was a little bland for dark chocolate, but I liked it a little more than she did. It's ice cream and its cookies. Good and Good! read more

Love Marble Slab. I like the cookies and cream milk shake with very little cookies. The server in Germantown make it just the way I like it. Thank so much. read more

I wanted to use my rewards all employees including the manager said they didn't know how to use great American cookie rewards they didn't acknowledge us when we came in and they didn't want to take my order either the other customers seem satisfied but I guess because I wasn't Caucasian they didn't want to give me service kind of sad didn't expect to experience that just to order some cookies I guess they don't like mixed or black people. read more

POOR CUSTOMER SERVICE & MEDIOCRE COOKIE CAKE VISIT #1 We told the older gentleman (maybe the owner?) we were interested in a cookie cake for my son's birthday. My husband asked "What size is the one in glass case? The man answered "That's not a birthday cake, it's a Super Bowl cake." That was not my husband's question. "We asked about the sizes and prices of the rectangular chocolate chip cookie cakes. The older gentleman behind the counter says "Come on get let your husband get the biggest one...it's only about $40." I replied "That's not what I asked. What are the sizes and prices of the rectangular cookie cakes?" Sarcastically, he repeats "Your husband wants the largest one...won't you let him get it?" Again, his answer did not answer the question asked. We had to pull info out of this guy and he was pretty sarcastic, not funny sarcastic, just kind of rude. We ordered since it was what our son had requested. Let's hope it comes out right. VISIT#2 We picked up the cookie cake. Same gentleman working as last time. He asks our name and he bring us someone else's cake. After he finds the right one, he says it will be almost $47. We ask to see it and only 3 of the 6 words in the message are written on the cake! (He had told us that if we ordered the largest cake, that all 6 words and the design would fit.) We asked if he could fix it and he replies "it's the designer's option to change it & she couldn't fit it." We asked why she made the design so large & he replies that she did the design first and then she ran out of room. We explain that without the full 6 word caption, the design does NOT make sense! I remind him that last year, your shop fitted 7 words and a design on a smaller cake. I ask if he can do anything & he says "no." We paid, told him we were not satisfied, and he would hear from us. By the way, as seen by the photo, the cookie was incredibly THIN (much thinner than last year) and NOT MOIST (it was very difficult to insert candles in it) VERY DISSAPPOINTING!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Marble Slab Creamery - COOKIE DOUGH SHORTACE??? THIS IS ONLY ABOUT 1/8 INCH THICK...WHERE IS THE COOKIE DOUGH? - Ice Cream & Frozen Yogurt Near Me - Germantown, Tennessee

They have a nice little shop right in the strip shopping area on Poplar. First off. I gives 5's for customer service. No matter the food, the cost, or the location. A good customer service experience speaks volumes. This Friday night there was about the best young workers behind the counter. And you know how young folk can be, very "attitudal" but this pair was on point. Happy, awake, patient and attentive. We tasted the flavors and I went with a two scoop combo. Such a variety of flavors and add-ins. A treat for the kids! read more

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This trip was very sad . Went in to get ice cream because the web site says they have 59 Gluten free options. But upon arrival I was told that all of their ice cream had gluten in it. Thankfully my daughter was still able to get hers but it wasn't the outing I had hoped or expected. Please update the web site. read more

What a great place to stop for a treat. My banana split was awesome and the hosts were great. We will be back

The only place we get our milkshakes now. Amazing customer service as well!!! We have yet to try the other items on the menu but we love the milkshakes! read more

Delicious ice cream and great staff. Every time I've been it's usually younger high school students. It's likely their first job.. cut them some slack you're not going to a Michelin star restaurant people. read more

Pretty disappointing. We ordered an ice cream cake for my daughter's birthday. It's 48 hours required advance notice. I called the day after we ordered to make sure they got the order and were working on. Good thing I called because no they didn't. When I go pick up the cake it doesn't have Andes chocolate mints on the top as shown in the photo and as stated in the cake description. The whole reason we got this mint meltdown cake was for the Andes mints which my daughter loves since we can't buy these in the country where I am stationed. When I point out that it's missing the full Andes candies on top, the girl working the counter replies "well we don't have Andes at this location". Um, can't they just run down to any grocery store to pick up some to complete the cake as it's advertised? Why is that now my burden? They didn't make any effort whatsoever. And their response was like too bad. We don't have those ingredients so we don't make it like that even though we advertise it as such. Paid in advance when I ordered online so they had my money and wouldn't do anything to fix the situation. So buyer beware. You very well may not get what you ordered and it won't be seen as their problem. read more

First timer!!! I must say I was impressed. There was several delicious flavors to try and you can try any one that you would like. Also the customer service was impeccable. Angelica was a delight. She was extremely polite and friendly! She didn't mind helping me and encouraged me to take my time. Ethan was also kind and didn't mind discussing the flavors. I would definitely come back mainly for the incredible customer service! I love people that treat me with respect. for ANGELICA and to Ethan! read more

Terrible store workers were rude. When we walked in the door there was red icing all over the floor. Really disappointed with experience. The portion size was way too small for a 7 dollar ice cream cup. read more

The man was SO RUDE. HE MADE ME SO UNCOMFORTABLE. It not only killed my craving for ice cream but it just changed my whole mood. He didn't want to give me a sample , and basically asked me "what do you want ?" Just for another customer to walk in behind me , of his race , to be greeted with a smile. So sad how ignorant people can be. I'll be reporting this franchise to corporate as well. read more

Went to marble slab today waited like 20 minutes when one person was only infront of me when it comes to my turn i say my order and i said i didn't want marshmallow sauce in it the girl puts marshmallow sauce in it and after i said i didn't want she gives a attitude and changes the cup and makes the order she gives me the shake and it has no whipped cream or m&ms and i have to ask every single time for this and the entire time she gave attitude and this isn't the first time if u don't like ur job DONT work there. was a girl with long brown hair in a pony tail she needs to quit if she can't handle customer service. Not my first problem with her. Worst service i've ever got. read more

I was extremely disappointed when Cold Stone Creamery left Memphis a few years ago. Anytime I travel outside Memphis, I visit Cold Stone Creamery only because of one flavor "Cake Batter". I've known about Marble Slab; however, it never crossed my mind to look at their flavors. I noticed they had a flavor called "birthday cake" in some images yelpers have posted. I decided to visit this evening and taste to determine whether it was the same thing as Cake Batter at Cold Stone and wala it's the same thing just with a different name...can't believe for so many years I've been dodging this place thinking they would not carry this flavor. So I am sold.....yes, over one flavor...oddest review I've given...not even going to go deep into anything else such as customer service, cost, etc. read more

I totally got my hopes up for this shop. I'm a huuuge fan of the Great American Cookie Company so of course I was ecstatic when I saw this was linked with Marble Slab! Unfortunately, I left here only slightly happy. The cookies were dry as dirt. I've never been so sad eating a cookie in my entire life. The ice cream was okay... nothing too out of the ordinary. The flavors didn't even vary much from one another. After my friend and I chose our flavors, they dumped the ice cream on a freezer pad type thing (like rolled ice cream shops) and I got pretty excited when they asked what else we wanted with it!!! Much to my dismay, they merely got a scoop to smush everything together and jumbled it all back into the ice cream cone/cup. Don't expect much coming here. Things are pretty mediocre. read more

First time here with the family. They were out of half of the cones and stuff to make the majestic milkshakes because of the shift before them. They service was great overall and the staff was super pleasant. The ice cream was delsih. read more

Headed home to Madison, MS extremely upset. I was in town visiting family and I had my hopes up to stop by and grab ice cream before getting on the highway headed home. I thought the shop closed at 9:30... because that's what it says on their website... so I made it at exactly 8:57 pm. Turns out they close at 9:00 pm and the workers already had the door locked and were mopping and closing up. They would not let us in even though they had locked the doors BEFORE 9 pm. I am extremely pissed because I am not coming to visit my mother in law again until Thanksgiving. Thanks to this establishments' lazy workers I will have to wait until then to get my favorite ice cream. The closest marble slab to my house is past my house 1 hour and 30 mins. read more

Pretty great place. Ice cream is good and the employees are super nice. Will be returning

I paid $4 for a single slice of extremely stale cookie cake. It must have been sitting out for at least two days.

Marble Slab creamery was very good. Store was clean, employees very polite and professional. And the ice cream was awesome. Perfect stop for a hot afternoon . Highly Recommend . Have had several birthday cookies in the past and they were great also. read more

I would advise not going into this ice cream place. We went in at 7:40 and they close at 9. The one lady out of the two that were working had an instant attitude and spoke to us like we were stupid, as if we were annoying her that we were their. Worst service ever. read more

OMG!! The cream is wonderful. Carmel sundae was everything I needed. They didn't skimp on any of the ingredients. But the most amazing part of the adventure... I accidentally left my credit card at the the shop and they kept it safe until I called. The card had not been breached. The employees at the store were wonderful! I was so appreciative of the honor and integrity they possess. Thanks to y'all for keeping my credit card safe. read more

It was awesome very good service and the ice cream is to die for.

This is a dual franchise with Great American Cookies and Marble Slab Creamery. I just had a "Slabwich". It is an ice cream sandwich with homemade Marble Slab ice cream and fresh Great American Cookies. Great combo! I recommend for ice cream sandwich lover! read more

Love this place. The staff and the food is great. It also has a great American cookie inside the marble slab. Would recommended it.

We love the variety of flavor and add ins. They are all ways nice each time we have visited.

The ice cream is spectacular. Disappointed that they don't sell snickers anymore. Recently I bought a small shake, and it was milky. I asked for it to be remade, and it was the same consistency. Other than the shake I've had great experiences. A must try. read more

Cute and clean store! I hope it really does well and will tell everyone I know to come check it out. Ice cream is soo good and Im so excited they have Great American Cookies YUM! read more

I live no less than an hour away from any Marble Slab Creamery so I was excited when I came upon this location while out and about. The staff was very friendly and the ice cream was good. However, the staff needs a little training in the Marble Slab method. Since I live so far away, I order a quart of ice cream along with my toppings. They server put the ice cream in the quart size container and sprinkled some toppings on top and then put the lid on it. I probably should have said something but she was trying and it seemed that she may be new. As a result I had very few toppings and they weren't mixed in. When I got home I scooped all the ice cream out and added more of my own toppings and mixed it myself. The ice cream was very good. I only write the review to encourage the management to train all the employees on how to mix the ice cream with the toppings. That's a very big part of the Marble Slab experience. Quite honestly, the slab in the store was clean and dry and it didn't look as though any employee was using it. read more