I know this is not a wonderful restaurant by any stretch of the imagination with respect of the name, Restaurant... But, I think the food is exceptionally good for the price; and the guy that works at the counter normally when I go in there - is exceptionally friendly and good at what he does! I go quite often to this restaurant because I think it's good. I always leave cookout feeling great about what I've eaten , and a very good value for the money; and I just enjoy eating there. I'll be there again most likely in the next day or two. read more

Every time I go my order is completely wrong. Every time I want cookout I think about the service and decide to go elsewhere. don't waste your time read more

Way to go to "Cook Out" for opening on Christmas Eve! The line was long but moved quickly! The food was good, fresh out of the box! I got a corndog and a burger and they were both delicious, paired with the sweet tea! I'm grateful to have a Cook Out in the Mebane area! A nice late night eat! read more

Good food at good prices, and ready fast. And Kirstain offered excellent hospitality! She was friendly, knowledgeable and accommodating. And the team worked together well. We'll come back! read more

I love this Cook Out. Delicious food, fast service, good vibes in the eating area. Cook out is one of my favorites because you can get so much food for only $8. read more

I've had small issues here in the past, but nothing to stop me from going back. However, my biggest pet peeve is crap service. I get to the window in the 2nd drive thru and there are 3 people at the register....all 3 on their phone. All 3 not paying attention. I was wondering why I kept having to repeat my order to the guy. I immediately figured it out. I got my food but had to remind them to get my drink. I got back to work and had no napkins. If you are in customer service, GET OFF YOUR PHONES AND DO YOUR JOB! You do not get paid to socialize and entertain yourself!! read more

I haven't been more disappointed in a fast-food chain before. I love cookout but the people at the drive-through couldn't get an order right if you wrote it on the back of their hand. 8 out of the past 10 times I have been there, they have somehow messed up my burger. I order the same thing every single time, a big double burger tray with everything on the burger except tomatoes or pickles. They don't give me any cheese or bacon, so I started specifying I want those too, now every time they add either pickles or tomatoes. Today they gave me a chicken sandwich instead of a burger... With a tomato btw. read more

Cook Out - Mebane - bruh - Burgers Near Me - Mebane, North Carolina

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Tasted like the fries were dipped in Bacon Grease. Very Rushy at the Drive-Thru Intercom. At least they got my order right this time

Good selection of options. We would go back but it's fast food so it has those fast food issues. The fries are probably the worst. I always ask for it to be crispy, multiple times, they'll say okay, multiple times, and it comes out raw and soggy. Every time! Never fails. I realize they want to be quick but no one is this planet likes soggy or cold friends. Their burgers are good though. read more

Cook Out - Mebane - Half way cooked fries - aka soggy fries - Burgers Near Me - Mebane, North Carolina

Nobody said ketchup on the burger or lettuce. I asked for bacon and got zero. Stop trying to take two orders at a time and take one at a time and learn to get the order right: speed is not the answer. Get the order right or get out of the business. Oh and fries were unseasoned when I asked for them to be. That's a lot of money spent for something I never asked for! read more

I've had good service in the past. Today was something different!!!! I ordered 2 sandwiches and when I got home they put both sandwiches and ONLY one of the sides. I also got both drinks. I'm really pissed off that I didn't get my order correct. read more

Weak Terrible food. Messed up order. Got a bunch of attitude at the window. Shameful. read more

Cook Out - Mebane - Big double burger? Big disappointment. Typical of this location - Burgers Near Me - Mebane, North Carolina

I got a BBQ with my last few dollars and it was soggy!!! Unable to eat it cause it was so wet

DO NOT EAT HERE AFTER MIDNIGHT!!! The staff is rude. The food is shameful. I literally waited at the window for 10 minutes after they FORGOT my sauces and cheese bites that I had paid for and never got them. Sadly this is the newest cookout around my way and my expectations were set on it being atleast average. Unfortunately I set my standards extremely too high. If you choose to experience this then I wish you the best of luck . read more

Always welcoming and super quick. Fries are well seasoned and food is hot. Headed there tonight

I love Cookout, always have. And I really like the ones that are eat in. So why the bad rating?? It's because there were 2 girls working here with long dreads, the one girl's was down to her butt. Neither had anything to keep the hair out of people's food, and I observed the girl that was taking orders walk back into the kitchen and her hair was swinging over the table where the food was. So gross! Not sure how the health department doesn't have an issue with this?? read more

It's fast food not gourmet so didn't give it 5 stars. Service was quick and cashier was pleasant and helpful. My husband and I both got the tray. I had a double burger with a street taco (nachos) and coleslaw. There coleslaw is really good with not a lot of mayo which is the way I like it. My husband had the double burger with a cajun chicken wrap and a chicken quesadilla. He said all were very good especially the coke float he got as his beverage.. I had iced tea which was brewed tea. Our 2 meals with tax were about $12.55. Good price for good food which was freshly prepared and hot. We have never gad bad service or good at this Cook Out. Also, the place was very clean! read more

Fast food not. The design of this building leads to inefficient order lines. At lunch they only have one register open inside.come on man it is lunch time. Finally they opened a second register. Hope the wait is worth it but probably same old Cookout. read more

1 star doesn't even begin to cover it. The doors were locked, so we couldn't go inside, had to walk through the drive through just to be told we can't and have to go to the "walk up window" which was nonexistent.... After we had already placed our order at the box in the drive thru.... Apparently since we were on foot our business is no longer valued. We will not be returning. I work in fast food and if someone had done that I still would've served them. The audacity of some young people read more

I was greeted by Jessica at 14:38. She politely took my order and went to make my milkshake. Another young lady handed me my order. I asked for a cup of ice and she gladly gave it to me. Best food snd service from any cookout I have tried. I will be back. read more

This was disgusting. I have never thrown out an entire meal before today. The burger was missing the cheese and toppings I ordered. The dry chunks of brown fat that was left made me realize the beef here is not edible or even shaped like a burger. The "taco" was literally Doritos and beef served in an open doritos bag like literal garbage from a garbage can. My wife says that's a thing. I can't believe anyone would serve that. It's not even one of those weird taco bell experiments. It was supposed to be a chorizo taco. I tried to get them to fix it, but they ignored me through the window (dining room closed due to covid-19) and I wasn't about to wait 20 minutes in their maze drive through a second time. I usually don't make grand statements like this, but I will never eat at a Cookout ever again. That was truly unpleasant. read more

Word of the wise to the Cookout employee who let's themselves be overheard saying you could run the whole store by yourself; maybe make sure you can take an order properly first. read more

This restaurant is the worst. Cookout customer service is usually poor at all locations, but Mebane, NC tops the list. I sent my kids in for burgers and shakes and after 20 minutes they still had no food. Then some food came out, but our daughter had to wait another 10 minutes for her shake. It took me getting out of the car and walking in for someone to finally make the milkshake. I was offered no apology, no free shake, nothing...but a shrug of the shoulders. Terrible. read more

This is no doubt the slowest, unprofessional place I have been to in a long time. How does it take 30 mins for a grilled chicken sandwich with lettuce. The employees are rude, slow and definitely don't know what they are doing. I don't know how they got hired, but I know they could never go any please else and keep their job. The girl's ignore customers, and can't get any orders correct. Poor place to go, never will I. Nor any of my friends step foot in this place again. read more

Worst Cookout I've ever been to. The service is slower than I've ever seen, 45 min is to slow anywhere. I waited 35 min just the other day for a milk shake, and there wasn't that many customers for the wait to be so long. Staff is rude and unskilled, they never know what the order numbers are and give the wrong orders to you and then they try and tell you it's not wrong and don't want to help you. As well as the food is always way over cooked. read more

Can't get a one burger order right!! $6.13 for 1 burger and it's worthless!! Have ordered countless burgers the same way at other cookouts and they get it right, but not in Mebane!! read more

i went to this cookout where we waited in a 20 minute line, then we had to wait 5 mins for someone to actually take our order, i had to repeat my order 3 times and ordered a chicken strip tray with cheddar bites and a cajun wrap and a huge cheer wine. the person taking my order was very passive aggressive. my friend tried to add a second order as soon as i was finished ordering... no reply... i received chicken strips and cheddar bites but NO wrap and a LARGE cheerwine... i tried to call back but was yelled at on the phone saying she couldn't hear me.. still yelling... read more

Cook Out - Mebane - i ordered a chicken strip tray with cheddar bites and a cajun wrap and a huge cheer wine. - Burgers Near Me - Mebane, North Carolina

Yep best burgers n shakes in town! Great barb-q Cajun fries off tha chain! Onion rings will make you slap yo granny! read more

I use to love Cookout. I've been to this one twice and not impressed. Due to covid19, it's strictly drive thru. Ordered the bbq plate. After receiving food, parked in the parking lot to eat. They forgot to include a fork. Luckily there was no one at the take out window. Was able to get a fork. The bbq was terrible. It was burnt and scorched. Was not able to eat it. By that time the drive thru line was very crowded. Tried to call manager to tell him bbq was bad but website offers no phone number. Only way to contact them was through website. It said they would respond quickly. That was 7 hours ago & nothing. Probably will never eat here again. Too many other places to eat at in this area. Update: Received email from Cook Out sent an email about how sorry they were about my experience. They gave me a number to call to speak to a customer service rep. I tried but instead of a live person I got a recording that they were unable to take my call. Their customer service in nonexistent. read more

Ive always been a huge fan of Cookout and this one was a long time coming. The food is very consistent I know what to expect. Their hamburgers are all chargrilled and amazing. One of the best kept secrets is their Lexington style barbecue. The meal deal is the best deal in fast food; you can get an entree and two sides. Two sides,like a crispy chicken wrap or a corn dog! You can also choose from more traditional sides like french fries, chicken nuggets or onion rings. All three are very good. read more

Only receiving a second star only because of the timely manner it took to get our order. Besides that.. milkshakes taste as good as always... too bad they aren't even close to what was ordered. The strawberry pineapple has no pineapple whatsoever. My double chocolate Oreo literally had ONE Oreo broken into a few big pieces sitting on top when I opened my shake. My boyfriend barely had any heath toffee pieces. Get it together cookout. And whoever the girl was taking orders would cut you off before you could even finish saying your order. Not sure if she was the same as the window. But she didn't even speak besides saying our total. And "here" read more

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This is honestly the worst Cook Out I've ever been to. I feel like everyone in the area were super happy about this opening. I don't usually write reviews for fast food because I don't really expect much but this place is horrible. They have messed up my order several times. They will give me something not even close to what I actually ordered. Last week I went and it was about 10pm. I went through the drive through and it took them about 4-5 minutes to even begin taking my order. Then as I was ordering she completely disappeared. Then I said "are you ready for my sides yet?". Then a completely different woman snapped back at me and replied "we need a minute, please". Well I mean at least she said please but there was so much attitude in that sentence. There was a car in front of me and cars behind me so I literally could not pull off. After another 5 minutes of waiting no one ever came and took my order. Such shitty service, I just wanted a meal after I got off work. read more

Went on a Saturday night. The place was busy with 2 lines around the building. Wife and I got a tray. All the food was smoking hot and delicious. Cashier was working hard and very pleasant. Best fast food ever. Great job!!! Thank you. read more

The staff were both rude and incompetent. After being extremely short tempered in the drive thru for me clarifying the order, they continued to act like it was a bother to serve a customer. The food came out burned and incorrect from what was ordered. I will not be visiting this location until management makes major changes in their staff. read more

This is a reliable cookout location, never had any bad experience here and I eat here up to 3 times a week

Order is always wrong......disappointed in this location. Other cook out locations are better. Obviously prices are great but that is irrelevant when your order is wrong and the food is not cooked properly. read more

The drive thru is soooo slow!!! It took over 30mins to go thru the line. The guy taking the order on the intercom had too much distraction, I had to repeat myself 4 times before he could get my order right. Too bad I couldn't turn around bc I would have. Poor service! Never again read more

Well great night order wrong again hair in food nasty inside order no cheese and they suggested to pull the cheese off an rude they could learn a thing or two from Chic Fila on politeness read more

Terrible customer service. MaKenzie had major bad attitude. Got our order entirely wrong. Fries soggy, onion rings tasted like dough, chicken nuggets (which we did Not order- ordered hush puppies- )were hard and burnt. Never received the large order of fries we paid for (maybe that was a blessing since the others went in the trash). Grilled chicken sandwich burnt. My burger was good except I asked for mayo and catsup only- received mayo, catsup and tons of mustard. Tried to call the store but guess what- there is no phone number available for them. No wonder. They would be too busy answering the phone for customer complaints and not able to serve orders. Do not go here. Terrible place. read more

Almost choked on a metal bread bag twist that was in a chicken wrap. When I let the staff know about it, their only response was "so what do you want to get for free?" read more